Had a great experience getting my iPhone 12 a couple months ago. Bryan (and I know I’m spelling his name wrong and my apologies). He was super helpful and updated my plan to a better one that saved me $15 a month. He synced my new phone up and got me on my way. People like him create loyal customer bases and I appreciated it, AT&T should recognize people like this more often

Shout out to Cody for helping me out with my watch and getting it setup. Tried doing over the phone via att and chat but no dice. Quick in and out. Thanks again!

I had a great experience in this store. My sales associate Emily B was absolutely wonderful, she handled everything I came in for and then some. If she isnt already in line for management she definitely needs to be. I will be using this location from now on.

The associate was very knowledgeable and respectful; he provided me a great service

Today, my 78 year old dad, also an AT&T customer for over 20Years, went to the AT&T store at501 Alta Mere Dr Suite 1001, Fort Worth, TX 76114.He had received his new phone in the mail and needed help setting it up. The first time he went into this location, the girl working the front area, told him “she couldn’t help him” so he went home, thinking he’d go back later when someone else was there that could help him.So he returned later on the same day, and told them when he walked in what he was there for and took a seat waiting to be helped.The gentleman, who I find out was the Manager told him, “I can’t help you and if you don’t leave!, I’ll have to call the POLICE to take you out of here for disrupting my customers”. My dad never said a word, he was just waiting for the gentleman to finish with his current customer thinking he’d be next. So he left. UNACCEPTABLE! & SHAME ON YOU MR. AT&T STORE MANAGER Cody Calloway for not having the time, patience or decency to help a customer of 20 years set up his new cell phone or explaining why you couldn’t help him. WHO DOES THAT??Who is discourteous to an elderly person needing help with his AT&T phone at an AT&T store ??BECAUSE that’s what your there to do…evidently not!!! You chose to be curt & brusque to him!!You obviously have ZERO CUSTOMER SERVICE experience!!

Emily was great to work with. Weve had billing/service issues for a year and Ive tried multiple times to get it resolved. After being fed up, Emily was able to provide direct information to the correct department for help and helped us lower our bill. She deserves a raise! Christian in Loyalty was very helpful too.

The manager Cosy was very quick to upgrade my phone and get a new line. Very friendly and customer service was superior.

We had a great experience working with this store. The customer service we received from Cody was above and beyond. Our best AT&T experience hands down!

My husband & I had a great experience in this store! Ethan was very polite & generous, he answered all our questions & explained our service plan clearly to us.

Braden was myCustomer Service Expert today (official title unknown) he was amazing, got me what I needed for a great price and even helped port numbers over from my old carrier. He is a life saver, come see these guys they will not only get you your phone, but make your day with a feeling of family assistance and witty banter.

Cody was both professional and nice. Very patient with me. Thanks Cody

Cody C. Was amazing he made the whole process super fun and was very professional. I will definitely be back to this store again!!!

Cecilia was great. Was able to get in and out very quickly.

Rebeca is the GOAT. 🐐 Helped me above and beyond. I messed up big time and she was there to talk me through it. Happy to have switched to ATT.

Need more than one person to help your customers. The wait was long.

I went into the store at Alta mere an in less than 1min I was into my problem with the sales manager Cody he had me an my husband questions answered an the problem fixed our bill lowered by a substantial amount thank you Cody it was a pleasure.The wells.

Fixed my new phone,, awesome tech and good knowledge of my galaxy s20.

Fast friendly immediate sale rep to start service and answer questions

Great customer service and support always. Friendly staffs.

“Big kudos!” to Ms. Nikki who was the young lady who helped us with our phone needs. She was truly amazing. So friendly, professional, and helpful. I wish there were more people like her!

Rebeca was very helpful and resolved my issue quickly and had me taken care of in less than 10 minutes!

Rebecca was kind, patient, and helpful. She was able to help us get the best deals we could, and gave us accurate information. We appreciated her and all her hard work.

I went to the AT&T store because my phone had stopped charging. I was met by Kale, who knew exactly how to help me. He spent an appropriate amount of time explaining the issue with my phone and made good suggestions. In the end I decided to upgrade my phone. Kale described my options well and helped me to decide on the right phone and accessories for my needs. In addition, Kale was able to assist me on transferring the data/files from my old phone to the new one.Overall, Kale was very knowledgeable and helpful. He made the process simple .

Im Ann Dorris. I was at AT&T and I got good service with this man named Don and you got the best people at AT&T and I will come in. I would come in anytime. I want to and I enjoy the guys and they were wonderful. Thank you very much.

Don G. was super helpful during our upgrade visit and really went out to help us with all of our questions and with our upgrade. 5/5 would come again especially with him!! Rosa was also super nice and helped us out a bit as well!! Much love to the team!

So I’ve actually been to this store TWICE now. && BOTH times were OUTSTANDING. Chris really took the time to help me and actually listened to what I wanted and ALSO, was able to EXPLAIN every question I had & I myself must say that is a pretty hard job but this store is my definitely GO TO. It is clean and service is ALWAYS GREAT. Thanks for making me feel valued Chris.

Don was the best! He helped us upgrade our phones, found us a good deal and was EXTRA personable and knowledgeable. When y’all go in ask for him he’ll hook you up with anything y’all need!

Worst, painful, unthinkable experience ever with these crooks!If you hate pleasure and seek out pain, then AT&T is made for you.However, if you want to avoid dealing with stressful situations, avoid this company at all costs.I wish someone would have warned me about these thieves.

Chris was patient, professional, expert and cordial. All good !

Went in to pay my bill made me wait around 15 minutes didnt even acknowledge me it seems like they were more worried about getting a sale than keeping a customer happy with a quick in and out service, I got frustrated af knowing if they were not going to assist me until they finalized their sales, I would had been there for hours. From my experience whilst getting my plan and phones it took more than a hour, but anytime a customer came in during that time I asked them to take care of the customers paying their bills, 2 minute transaction someone shouldnt have to wait a hour for! Not everyone has credit cards ti do it online!!!! Sorry I am an inconvenience for your staff

Lots of awesome goodies!

Got there first thing in the morning. They had the iPhone XS Max that I wanted, in the color I wanted. The store rep was helpful and efficient, knew his business and answered all questions I had and got me quickly on my way. Well done.

Chris was our associate today - he was also ours last year - and always goes above and beyond! We got new phones and he spent hours getting us set up and made sure we were 100% happy before leaving.I actually have an AT&T store closer to my house and I choose to go to this one because he is so incredibly helpful!

Inefficient store. I received a message that the phone was ready and when I got there, they could not figure out how to add it to my account. Had to leave after 40 minutes without the phone. Came back the next day before work and waited for 35 minutes for someone to help, but had to leave for work. I will buy a phone online and have it delivered. Nice people at the store, but really inefficient process.

Two thumbs up for Chris. We came in and needed some changes made to our accounts. It took a little while to get everything squared away, but they got us up and running.

Had not signed a contract for my phone in years. They don’t do them anymore! I walked in and Dani got me more of everything for way less! So happy!

Minute we entered the door, we received outstanding service. Emily & Chris have customer skills spot on. They both deserve an above average pay increase. Recommend this location over any other store.

Jarrod was the best sales rep I have ever dealt with in the 25 + years of sbc / att etc.I got exactly want I needed, no hassle. Set up new phone and synced all devises.Great customer service and friendly. He explained all features where I could understand.

Was fast an helpful I needed a SIM card

By far, customer service is great. It’s also a relief to see that they have just as much trouble with technical support just like us regular customers. Lol, regardless I had a great experience and hope one day I can pay off all my devices :)

Was very frustrated with trying to eliminate pop-up adds on my mothers phone, finally decided to go into the at&t store. So glad that I did.. it was Superbowl Sunday 2hrs before kickoff and it was a little busy, but managed to get waited on, lovely Rosa had just finished dealing with a family and didnt even take a minute to exhale before walking toward me, she smiled and asked if she could help, didnt bother for customer info, just went straight to work. I mumbled that I couldnt stop the pop-ups, well she didnt waste any time figuring out the problem, she was an absolute pleasure dealing with. So if youre in this store seek her out. Thank you Rosa.

I had some very technical issues to deal with regarding my business account. Jarred was very knowledgeable and knew exactly what to do to solve my issues. Thank you very much.

Chris and Cole provided superior service. Knowledgeable and ready to help. A different att store sent me away to fix problem on my own. When I come into the store, I want to be taken care of. Also, I am now going to get Internet and TV for the same price I paid for just Internet. Top notch. Will return!

The selection was good and the manager at the store was very helpful and very honest. We couldnt trade our phones in because a screen was cracked but we appreciate the help we received while we were there.

Best experience ever at this store thanks to Cody! He helped my husband and I out so much! He answered all of our questions and helped us get a great deal.Thanks Cody!!!

I have shopped with Chris and his store for over 7 years now. It has always been great advice and a pleasant experience. Even though we live over an hours drive away we still return to this store.

Fast, courteous, and friendly. Had what I needed, and got me in and out, and I am not even an AT&T customer.

Scheduled an appointment for 2pm. I arrived 8 minutes early. They werent able to help me until 2:24

The service provided was so impressive that I bought more items than intended BUT I am truly satisfied with EVERYTHING!!!!!

4/30/19 I started service with them. Phone calls worked but nothing data related worked so I figured I would wait an hour to let the port go through.An hour later called 611 and had to make another payment because they didn’t have record of the first payment. No big deal I made the payment figured the original payment would go through and my account would be credited.NOPE!!! 30 days later they say I owe another payment so now I am at 3 payments in 30 days.611 (customer service) tells me to go back to the store AGAIN because my receipt number from the very first transaction is wrong because it has letters in it even though I got the receipt number from the AT&T store!!!One month in and I’m already done with AT&T. This is my second attempt to use their services and I will not give them a 3rd.

The guy Cody has great customer service skills. He did a excellent job!!

Another recommendation of Cody at this store. I went in a little after opening on a Friday. Cody could not have been more helpful. As a matter of fact, he offered more help than I could accept at the time because I was trading phones and couldnt let him delete data from one of them, at the time. Whenever I need help, I will go there again.

The staff were extremely helpful and Chris, the Store Manager went above and beyond. If you want a great experience when doing anything with your phone or account go here!!!!

Chris works here and hes helped me on abt 4 different ocassions. Hes fantastic! Has the patience of a saint and throughly explains everything.

Horrible from the get go. ROSA I hope you read this. You screwed my credit bad. She ran credit report twice ( have no idea how she did it) even after I told her not to. She spoke as if she knew it all saying it would be a soft check bla bla. After an hour of all her trails she screwed up the Internet order, my credit report hits on Equifax.(They wont remove that now) Not only that. Simple thing, After 5 months, no $100 reward card as part of the sign up. She basically costed me additional $100 gift card which ATT customer service said they have no idea of that being processed. Save time and say you want to talk to Chris Plaunty as soon as you enter in case you have to goto this store. I would avoid this.Chris, dude, you should seriously think about your store on training skills and what impact they do to affect the customers!!!!Update: 2 * After multiple calls to ATT customer service back and forth, Cody from this store was helpful. He was able to give 2 monthly credit for the sign up gift card. I am still stuck until 2020 with 2 hard credit hits on my credit report though.

I WOULD LIKE TO THANK AND HIGHLY RECOMMEND Craig Gilbreath for his continued support to resolve minor issues with my i-phone service. He has alwayspresented a very Professional attitude with a smile and greeting that immediately put you at ease and on every visit resolve my issues, despite the fact that he is dealing with a senior citizen with limited ability to master the modern electronic world. He is highly talented and real tribute to Cellular World and ATT. THANK YOU

Rebeca is AMAZING!!! Excellent customer service!!!

Nothing special .Everone is allways nice....I go to pay a phone bill,& internet.

Chris store manger shamed himself when he told me a 73 year old woman that he was trying to live a stress free life and since she had not bought services from him he wasnt interested in spending hours on the phone with direct tv solving her problem from them since Oct.when it started! I am an A T & T customer ..with direct tv.

ATT S-T-I-N-K-S! And Im not going to tell you how I really feel because I think its against the rules of Google and I will get kicked off of here but I think after reading this short but succinct review you could tell by the way I started it out how I feel without the cuss words either actual review body LOL

Good service fast acting very polite and friendly.

Would give it no stars if I could. I was in line for service. We waited ten minutes and others came in. But staff assisted them instead of me and my daughter who got there before them. Very poor customer service I would not buy anything from this store.

Mrs Emily was the best. She answered all my questions

No stars if I could. We waited for a while and we were never greated. There was only two workers there. I was intrested in buying a new phone and switching over from Tmobile.But they didnt even try to help us out.

Chris was amazing, so helpful and honest about all the charges.

HORRIBLE experience both times Ive visited this store. Completely unprofessional handling of a big mistake made on the part of the sales associate. Issue was not corrected properly and I wait for my due refund. DO NOT give them your business.

Slow as all get out. Nothing worth buying when I was there.

Always ready to help, great place

Fast, knowledgeable, efficient.

Don is a real one!

Not very helpful.

Amazing

Good people

Perfect cervix

Bad experience with the company and they charge you what is not and bad customer service

Very expensive