You make an appointment. You go to the appointment.You are then steered to a new product when you want one fixed. I do not want to be a part of the hype.Really all they need is white gloves to go with the masks. This system is broken! I have had at least three bad experiences in this apple store.Not a good place! I like apple products that is why this is bad! I hope someone is reading these reviews.

I have had nothing but the best customer experience at this Apple Store. For exaxmple, today I went in to have my cracked screen repaired. Kaitee was extremely kind, friendly, and helpful, and I had an incredible resolution to my issue in less than 25 minutes. Her positivity brightened my day! I have been an iPhone user since the very beginning, and Apples customer service continues to be the reason why I choose their products.

Okay, want to spend a Saturday afternoon in a busy store? Visit Apple Store-FortWorth. Youre greeted at the door by an associate that will confirm your appointment and check you in. [Dont waste time as a walk-in; patrons with appointments fair much better.]Once confirmed, youre escorted to a table where you wait for an associate to discuss your phone issue.Courteous, quick, and knowledgeable associates in a busy hub Apple Store

We went to purchase an apple watch for me. I needed to know the basics. Andrew was extremely helpful and when I decided to order he walked me to the kiosk and help me personalize exactly what I wanted all the way to the checkout. Thank you so much Andrew!.

My phone broke on Saturday and I had to get a new iPhone. It was ready for pick up the next day, but when I got home I decided I needed a larger phone. I made an appointment to exchange it and went back to the store. Ashley helped me and the exchange was so easy and I was able to get the larger phone the same day. She also set up my Sim card and put the screen protector on for me. She was so nice and helpful. She really went above and beyond to help me. I had a great experience at this store! Thank you, Ashley!

Greeted at the door by friendly faces - though soon after I asked when the new MacBook Pro would be coming out, the sales associate lets me know that it came out 2 months ago... if she meant back in 2019, sure... and then her knowledge on the new iPhone 13 Pro Max didnt exist since they dont have it in store yet (all specs are on Apples website).Nonetheless, I feel that the employees there only knew the basic information about Apple which most loafs of bread would know.

I had an iPhone that crashed. It was stuck in a boot-loop, as they put it. They put in a newer os, and then completely wiped all memory from my phone, since it still wasnt right. There were still problems, and they got me scheduled for a call from Apple. I had to ask the person I talked to, for her supervisor, who ended up scheduling another visit for me. She also said there had been no need to delete the data from my phone. I made that visit, and still ended up making a 3rd one. By then, though the battery was tested and pronounced 100%, it wouldnt charge more than 3%, and the phone wouldnt even stay on. Before I went here, it still charged. I suspect that a chip in the thing timed out, like this is all the life this phone gets. Pfffft! There were a couple other people with similar problems with their phones, too.I dont care how friendly someone acts, if they cant make an improvement on something, they should leave it alone. I will NEVER have another Apple product, of any sort. I got myself an Android, and am happy.Id advise going to another location; nobody seemed to have the insight of exactly why it was malfunctioning, or how to effectively fix it. If someone there does, they werent any of the ones who helped me.

Friendly employees. Got my computer back to working. Love everything being on display.

Wonderful time! Lots of cool things to look at. I broke my apple pen and they fixed it so quickly. They also helped my dad find stuff that he needed. Good job apple ⭐️⭐️⭐️⭐️⭐️

Great Customer Experience! Staff is very friendly and helpful!

Not sure what the point of being vaccinated is if they are going to act like they are bigger than state regulations preventing the requirement of masks. Whatever, I knew what I wanted to buy and thought it would be a quick, in-and-out purchase. I went in wanting to purchase a watch, and I knew what I wanted. They said I’d have to make an appointment, 45 minutes from the time I walked in. I was there, ready to give them my money. What a waste of time.

Great service! People are super friendly and attentive. Bought a new iPad fairly quickly. Was in and out within about 25 minutes.

Super helpful and kind employees! Had the best experience with Ndy, she was so knowledgeable, kind and helpful when giving me advice! She spent so much time making sure I had all the information I needed. I also had to get my AirPods replaced by Bo, who was equally kind and helpful. Definitely such a good location with lovely employees.

Bri was absolutely amazing with her service, she helped my family when we asked for what seemed impossible. She interacted with us very well and I was pleased with her customer service.

Walked in at 7pm I was prepared to be there for at least 2 hours… walked in greeted by 2 individuals I think his name is Brandon (His name starts with a B) helped me in like 2 minutes!! He seriously made my day!! Thanks B and Thanks Apple University!! You guys rock!!!

They don’t even deserve the one star purchase my phone back in March online for $1200 cash it was delivered to my home the next day brand new in a box Started experience really bad issues calls dropping just a bunch of unnecessary stuff when inside the store 4 different times for the same reason walked out with the same problems to hear them nothing we can do! Apple is most definitely going downhill for the prices of the phones for them saying they can’t fix your issues or switch out your phone it’s not cool they tell you they can’t help you and go on to the next customer why are you add a $1200 in only thing you can do with answering receive calls and that’s about it

Very helpful staff. Short wait time even though store was packed. Got the help I needed.

Reagan. Was absolutely amazing and helpful. I would love to come back and definitely make any future purchases or fixes through him. I recommend much more than 5 stars especially for putting up with my boyfriends attitude. Thank you so much.

Went there today, and had amazing help from: BRI. Although she seemed new, she pulled through and got everything we needed, done. And on top of that, she was so so so so nice to my mom, sister, and I. She worked so hard and was just amazing. Hope she gets praised more often !!!!(Bri if you’re reading this, I was the one with the Rockband 2 shirt !)

Omg! These people r so nice and the service is great. A man told me the wait would be 5-10 min and 5 seconds later a girl helped me and I was in shock how fast the service was. Definitely recommend

I assume you make an appointment with the Apple Store to get service at a specific time, right? I had an appointment at 12:00pm during my lunch time. I was met by a greeter at 11:55am then proceeded to wait over an hour for a service tech. Brought my iPhone in for a known Apple Ghosting issue with the X models. The tech guy looked at it for maybe 5 minutes said it will be $329 to fix. I asked the tech isnt Apple repairing this known issue for free? He told me not my model which is less than 3 years old. I told him Apple support set up this appointment to help me. The store made no attempt to fix a known defective issue. I called Apple Support back to be informed I should have bought Apple Care insurance. What a joke, Apple doesnt give a $hit about customers with defective products and progressive obsolescence is the Apple way. It is no wonder Apple has more cash than many countries GDP, crooks!

Waited in line multiple times because no two staff members can get the requirements down for a pickup. Untrained Staff Bar makes more sense.

Came in was greeted but lady was rude at the same time not coming back to this store

I was dreading this visit so much because of the bad reviews but I was in and out in about 15 minutes! I had an appointment and the girl helping me was so nice and fast to get my problem solved!

They have a system here. Make an appointment and you can shop at the designated time slot. Well everyone needs to be on the same page for this system to work, and today unfortunately, that was not the case. I was told by customer service to go on in to university and they will take care of you. They did not. At all. They’ll waste your time and money.

Took my Macbook air 2015 in for repair and was fast, efficient and pretty inexpensive. Would highly recommend and Employee Riki was wonderful.

Had a last minute shopping iPad that I needed and the attendant was super nice! Wish I could have gotten her name. I even went before my time to pick up my order and didnt have to wait long.

My 8+ required a new battery so I set up an appointment at the Genius Bar for 09 June 2021 and arrived @ 1030 as scheduled. Two hours later - 1230 - a technician approaches and tells me they had problems and the phone has to be replaced with “a new or like new” 8+. Nice caveat because a new 8+ is extinct. Additionally, it was going to cost me the $49 fee originally for the battery for me to walk out with a refurb, Frankenstein phone. And the repair came with a 90 day pseudo warranty. A warranty for a repair they didn’t do. I not so kindly refused, and asked to speak with a manager. Their deflections went something like this: “It wasn’t intentional.” Irrelevant. “You shoulda had phone insurance.” A poor attempt at minimizing Apple’s liability (quite the oxymoron) and implying that this is somehow my fault.I walked out with a still pristine (aesthetically), completely useless device. I won’t even call it a brick. I can do something with a brick.To their credit, they didn’t let me leave without the SIM card I’d forgotten. Good thing, because the phone would be useless without it.

Took my phone in to repair, got it back saying that they couldn’t fix it and that I’d need a new one. Turned it on and it was worse than when I gave it to them. Screen was flickering etc. that’s cool.. stuff happens. But they were pretty rude about it

They got the kind of stuff I like. Staff is friendly, but it’s too Cali for me.

I’m happy with the treatment I receive at this location. The Staff are very organized and efficient and I always go there. Sam was helping us and handle everything we needed!

I think everyone always has two thoughts about going to Apple, 1. Awesome!! And 2. Do we have an appointment? Lol, but I have to say these guys and gals have it down! They got us in and out the door with our brand new IPhone 11 pro’s in no time! Even transferred everything for us on the spot! Whoever trained this customer service crew needs a raise and promotion! Thank you Apple team!My iPhone 12 pro comes today! Can’t wait to show the amazing photos it will take! Here are a few from my 11 pro!

I hate AppleBut own a overpriced ipadThink I will goto DallasAnd I dont like driving in DallasMaybe Chicago a better option

Place is always packed but service is fast

Allows appts so you dont have to wait in the miserably long line. They have strict covid guidelines which include temp check...which I love. Nice and helpful employees.

Really fast in and out love it got new phone and all supplements .Excellent staff

Not goodWhen I went there the Emblement bad

If you are an apple person then this is a good store for you.

I went there because no one can hear me when answer my phone.So they send me phone telling me a tech will call me how stupid they call and can not hear me and hang up wasted hours on Sat.

Always know what youre asking about when you cant explain it. Prices could be 10-15% cheaper.

Kept changing appmonts set thet for 3 hours

Mask enforcement. Avoid this place and go elsewhere that doesn’t try to mussel you.

Great customer service representatives. They addressed my issues I had with my iPad. Resolved and answered all my questions. I left feeling very well taken care of.

Great, thanks to Steven and Lisa !

Very quick turn around, despite a line to get in. Exceptional customer service!

Daniel provided excellent service

My iPhone has a bad battery. I contacted Apple support and was told to go to this location to have the battery replaced under warranty. Once arriving at the store, they said they are a different entity than the Apple corporation and can’t fix it under warranty. I’d have to pay $69 to replace the battery since they are not the same as Apple corporation.

Busy location with lots of customers; but the staff works well together and gets through the customers needs efficiently and helpfully.Jennifer in support was particularly helpful, she made sure that we buy something that will be of good value for us. We feel she went out of her way to make sure we are happy with our investment. Also the greeter at the door was very helpful and got us taken care of quickly.

Great atmosphere and good customer service. I’ll be back!

Worst customer service ive ever been given in my life, i have easily spent 10k in apple products. in this case, i paid $250 for apple care on my $1,000 iphone 12 pro, and it cracked. i have now been sent home twice because they keep messing up my reservation purpose.

You need to make an appointment, but its the best

University Park Village Apple Store made it easy to trade in my iPhone and upgrade to a new one. Henry was very helpful during the process and got me in and out.

I had purchased AppleCare for my iPhone XR and needed to use it for some front and back screen cracks, but to my surprise it had been canceled because the 24 month time period was up. I was never informed that it expired and was never presented the opportunity to continue AppleCare. If I was I would have continued to pay for the AppleCare service. On top of that, I was given the runaround between the warranty department (Justin- senior manager) and the repair department (Louis- senior manager). Neither explained to me why I wasn’t notified of AppleCare expiring or why I wasn’t contacted to continue care. So congratulations Apple, y’all got me, I’ve been one of what is likely many countless victims that have been taken advantage of and paid over $300 dollars for a lack of service and actual peace of mind. Yes, Apple makes great products, but because I’m likely one of many with this same issue, I know that Apple will likely not do what is right by their customers, but instead what makes them the most money and profit.

Even with COVID, they have been super awesome and careful in assisting everyone with picking up orders. Quick, friendly and safe. Security in the front was able to direct me where to wait and when to go in when someone inside the store was ready for me.

Great serviceGreat storeHad what I neededHappy customer

They told me I didn’t have to make an appointment when I was getting my phone fixed and I had to wait 2 whole hours just drop off my phone then when I came back they didn’t even have it ready yet. Do not go to Thai location, they are unreliable.

Great associates work in this Apple Store. The only problem would be not spending time and resources on repairs.

The people that check you before you can enter could be more professional and nice.

Still doing masks

Highly recommend going here! I wanted to point out one employee in particular Sandra she was so helpful and so kind I’m definitely going back to this wonderful apple store

I love the people here. Always make me feel like home. Came in for the new iPhone 12 Pro and couldnt be happier☁️✨🤍

By far the worst customer service ever. Purchased macbook pro with warranty. Computer broke within 1 year. Took computer in. The person from Apple that did the warranty wrote down two letters incorrectly when I purchased warranty and therefore warranty is no good

Super cute guys ;)

Pre-pandemic this location was incredibly packed at all times of day and not a very good experience for visiting. Now that they have implemented new protocols and completed re-did the store during COVID, its honestly horrible to visit and the appointment scheduling/lines outside are a joke. Youre better off driving out of town and going to North Park in Dallas. I can not recommend the experience right now at this Apple Store.

Bad service. Waiting and waiting, had an appointment and was not attended.

Shopping during COVID requires an appointment. But they work thru customers quickly since it’s all scheduled. The line looks long but moves quickly within your scheduled window

Drove over an hour just to be told that I couldnt be helped because I didnt have an appointment

Love it really nice people was a great experience

Quick and kind workers.

Apple crew was fine, but the security crew outside should be fired. I had to wait 45 minutes in line even with a appointment. I dropped off my phone for repair and the apple rep said when I come back to go to the front of the line. When I arrived back I told this to the security guy, he made me wait in line again another 30 minutes. What really upset me is someone came after me with the same reason I had and he let him right in. What a joke !!!

The employees here are always extremely helpful.

Organized and strategic monitoring in place for Covid-19 safety regulations. Our temperatures were taken and we were asked about our health over the last few days. There was 2 lines going, one for tech support and one for purchasing products. Persons whod ordered on line and only needed to pick up were ushered in slightly quicker, people who knew exactly what they wanted to purchase were next and those wanting to browse were lowest priority. Persons needing tech support were allowed in in order as persons came out. Our entire time from walk up to leaving the store was approximately 20 minutes and we were there for a purchase. Oh, there were also misting stations set up to help keep cool while waiting.

They hace really nice people and help to everyone

Very over crowded and always having to make appointments for like 3 hours later

Dude with red hair and red beard has a real condescending attitude.

I was at the apple store the person who arrived me so nicely she help my husband very good we also have 150. Gift card thanks again

Excellent customer service. Apple speaks for itself.

I was promised Last JUNE that if I bought a NEW Mac Mini that I could trade in my old Mac Mini and they would send me an Apple Gift card..then they would credit that $150.00 gift to the card I used to buy the new one. Then came COVID.....I STILL CANNOT get anyone to do as they promised. I have called and emailed and no one will help me. DONT TRUST APPLE.

Simply the best

Got in quick and was out in 15 minutes

Really long wait time but the service was good everyone had knowledge as to anything of apple decent

Awesome experience everytime.

This place was incredibly crowded but so freaking organized. They get you in and out in a timely manner. All the agents were so helpful and knowledgeable. I loved the displays and the ability to play with the merchandise.

Always helpful.

I called Shane, and he was very polite! He fixed my phone very quickly! I was surprised when I had an apple support person be so patient with me, and he was very personable. Thank you so much Shane at university village, you need a raise or something!🙏🏻😭

Store is always extremely packed. Staff is not the most friendly and will insist on trying to make you by something instead of just browsing around (multiple experiences with this). If there was another Apple store, I would go there. I’ve had more Enjoyable experiences at other Apple stores than this one. Staff quality was the determining factor for this review.

Don’t bother shopping here if you want “Express” pickup. They have no clue. You make a reservation, but they accept way more than they can handle. Line is ridiculous. You would think after months of COVID they would figure it out like everyone else, but that must be too much to ask.

My iPhone 11 ended up having a busted speaker. I called apple and told the support what my issue was they ended up setting up an appointment that day within the hour, I came in waited told them I had a reservation and they got me going with a tech in a few minutes, tested the speakers on my phone with some device and phone ended up being bad. Gave me a new one. About an hour spent at the store. Not bad.

Excellent Customer Service!

Why were security people and sales people standing there watching my 85 your mother struggle to get out of the car right in front of the door. Then they surrounded her and started to speak with her about her issue right at the door. She has to come visit again tomorrow for a password reset on her tablet.

**Phenomenal Service**I recommend this location to anyone . The team was very knowledgeable of their products and very patient.I will drive from Saginaw and by pass every location to come here . Thank you Sebastian you’re ready for promotion. Thank You Fernando you ROCK you kept me company with your interesting stories. Thank you Shane aka Lumber Jack you were totally amazing .

One rep couldnt activate my daughters iPhone and His lame excuse was because its tied to Sprint account. The kicker is his co-worker told him it could be done. The icing on the cake is that my sons iPhone was activated exactly 1 week prior. That rep adds to my reasons of ever getting an iPhone, let alone at the University location.

Came in for a laptop repair. Stephen was super helpful and knowledgeable. He shipped my unit out, got it fixed, and it shipped back in 2 days. Give this man a raise!

We are Apple fans in our family! They have always taken care of us whenever there’s been an issue and the store is the most convenient to where we live and has great customer service all the way around. Apple over android any day! I’ve used both and find apple way easier to navigate.

The worst apple store i’ve been to. I made a purchase and had “express” pick up chosen, I arrived a bit earlier than the pick up time and was yelled at by the rudest security person that there is no space for me in the line as I was too early. Rude, unprofessional, and just doesn’t care about customer service. Would not recommend this store to anyone.

Normal bs excuses. Let’s try a reset and see if that works. My carrier tells me I can replace my $1,100 phone because I have had it 4 months and it’s the worst phone I have ever had. Apple store says well let’s reset it and loose everything on your phone and see if that fixes it. Oh by the way you could have done this at home and not taken of work for the bs answer.

I purchased a MacBook Pro back in 2018 1620 S University Dr, Fort Worth, TX 76107 Apple store my receipt is not fully readable so I can’t get it unlocked because I can’t get another receipt. 1371.22 down the drain.No one at Apple can get another one only the stores that store can get me another one. They make us by iCloud stuff to store in the cloud so why don’t you do the same so any store or customer service can be of assistance

So great! I had issues with an online order and decided to just go to the store to try to get some help and they were able to have me in and out of the store in about 30 minutes which was amazing considering how full the store was. I think in the future Ill just come to the store, soooooooo much easier than the online customer service.

I just want to say how great the Apple store is. I’m early for my appointment and a lot of their employees have asked if I needed help. They are all very friendly!! It’s always busy and full of people but they make sure everyone is taken care of. In 15 minutes I’ve had 5 people ask me how I’m doing or if I’m being helped!

Excellent customer service. The rep was very helpful and listened to our issue. Also, the process was very smooth and quick. If you dont have AppleCare I highly recommend it.