I would not use this company for moving. The movers got to me on time but then I had to sit with them for over two hours to get my things moved. I used their storage also. My first contract was for only 47 cents per storage. Will unbeknownst to me when the changed my contract they made it cost 1 per storage. I called to let them know and they will not honor my first contract. They already put my price up to begin with and then they charge me more than double for storage. I would use a large well known company to move your things. Not someone who does contracts with other moving companies. They are straight forward and at least don’t try to be sneaky along with not talk to you about it.

We moved from Puerto Rico to Oakland recently and S&M Moving handled the delivery, move-in and unpacking in Oakland. The guys were very professional and did a great job. Literally one small item was broken from the whole move which was impressive. We did have an issue with a few new scratches on the hardwood floors from the move in and Mike D from their office was amazing and covered the expense for the repair. The guys were careful but I wanted to call this incident out as great customer service is something I have not seen previously with moving companies. They were fantastic and I highly recommend them.

For a driver its a good place

Great place professoinal staff

We have moved across the country several times, and I can say without a doubt this was the best moving experience. From the very beginning Robert was very courteous and professional, and did a great job working with me on the estimate for the move. He asked a lot of questions and did a thorough inventory. He also made several trips personally to deliver moving supplies (without a charge) to us on three separate occasions. Our moving coordinator, Denise, was also in contact frequently throughout the process, and was responsive to any questions we raised. The movers on both ends were very friendly and did a great job. Our items arrived within the guaranteed window as promised. We did have one broken dining room chair and a missing vacuum cleaner which is why its on a 4 star rating. I am working through the claims process now and will update rating if any issues come up. I would not hesitate to use S&M for a future move!Update: Funds to replace the broken chair were provided without any hassle, and the missing vacuum cleaner was found and re-delivered within 2 days. Great experiences all around!

Very professional good attitude

They moved us from California to Texas very efficiently, with storage in Texas. Our property was delivered to our new home in excellent condition. They worked and coordinated with us throughout the entire process. The crews were awesome. Highly recommend this company.

Henry, Steve and Charles packed, load and moved our household goods to Oregon. Henry contacted me to let me know they will be at the house around 8:00 am on a Wed. morning. Henry and Steve were clean, professional and friendly. I gave them a tour of the house, garage and the shed. Charles came a few minutes later and they started the process of packing. They were very meticulous about wrapping our high value items. It took 2-days to pack and then loaded the truck on Friday. These guys were funny, but conscientious and fast. The house was free of packing debris when they got done. Henry very carefully inventoried the boxes and furniture. These guys were excellent!! Our belongings were in great condition when they were delivered. Delivery guys were also careful and friendly. We did not have to file any claims. Highly recommended!!

Try to avoid this Moving company if you possibly can. The initial service is excellent. Its the moving part and follow-up that is absolutely terrible. The movers themselves are very nice and try hard not to damage anything as they move items in and out. But in our case, they lost 4 boxes of items, some extremely personal and a couple very valuable. They claimed the boxes were not in their warehouse and that we must have them. I thought they were kidding. They werent. The follow-up to our Claim was even worse. Extremely poor communication, minimal follow-up, and zero sense of urgency on their part. The move occurred in January and we are still waiting for our Claims Check. We would have given them 1 star but the sales person and movers doing all the work garner this terrible moving company 2 stars. We would urge you to avoid S&M Movers and select another moving company.

Unlike most reviews online, our experience with S&M and United Van lines was great. Right from packing, loading to delivery and unpacking; everything went smoothly. Rebecca was very helpful, always there to answer any queries we had during the process. The driver who drove it all the way across country was very understanding of our situation and brought the stuff when we wanted to. We didnt have any damage of property either. I would highly recommend S&M to folks moving to west coast.

I had this company move my items form Utah to Nevada. They broke my guitar and 6 months later have yet to process my claim. Every time I call to get help I am greeted with rude customer service and no answers or a message that say all circuits are busy call again later and the call drops.The woman in charge of handling my claim will not answer emails or calls. The only positive thing I have seen from this company is the delivery driver. He was very helpful and good to chat with.

Always and only the best

S&M Moving created the worst moving experience ever. 30% of my items were missing by the time they arrived at the final destination. After months of back and forth, their insurance had agreed to cover only a small portion of my looses. Everyone up the management stack is unprofessional. Use them at your own risk.

Very impressed with our moving experience. The crew who packed our belongings took great care with every item and were a pleasure to work with. The loading and moving team operated professionally and with great understanding of our needs. Everything worked out perfectly for us.

Excellent crews and office personal

Good support in the office. Picking up was smooth. Dropping off was smooth. The only problem was that my boxes were covered in ants inside and out when they were dropped off.

Lance and Amy did a great job packing moving and unloading. They were extremely organized! I would definitely use them again in a future move.

They have the worlds best long distance planner name julie there ❤

They were helpful and willing to help load. Good group of guys.

One of the best, in moving and packing and taking whatever you need from one place to the other, plus they also travel to far places for delivery of whatever you need delivered,good company.

A great place really nice people who care

I recently use this company thru the relocation given by my company.They are very pricy and they will charge you every ways they can. They will charged u overtime for loading the goods on weekend, fuel charge, loading and unloading charge. They will even charged you for waiting for delivery (when i requested them to deliver my stuffs at 11am and the delivery crew came at 9am and said if they need to wait more than 2 hours, they will charge me extra 300$) I moved from Southern CA to northern CA and cost me 7K (around 5k for shipping and 2k for storing our goods at the storage for 7 days) I have 1bed room apartment.Everything was smooth till the delivery crew knocked down our TV during the delivery and broke it. We were asked to processed the claim as we have insurance.Our TV costed around 3000 when we bought. It is a plasma TV but they issued only 1000$.When they want to charge overtimes, they straight away wants our credit cards to do. When it times for them to give the claim back, they are taking their sweet time. They did not respond till we asked and not proactively providing us info. Only when we complained, the claim officer Karen Guzman (apparently she is the only claim officer and i cannot imagine if she is sick or on vacation), that we are not happy with 1K claim, she said she will look into the spec to match the price of our TV. Shouldnt they do that before they issued the claim amount? It seems like they are trying to test if people are ok with the initial claim $. Only when they complained further, they started looking into things i guess. Also, we were mentioned that all our goods are insured, if that is the case, why cannot they hornored us the $ amount that TV really costs. Somemore, this whole claim is due to their crews fault.I am still waiting for my esclation (and from other reviews, it will take long i guess) and i am really disappointed with the company. This company is just making money by cheating their customers and I will feedback to my company’s relocation officeso that they can consider for other vendors.

I have no idea about their moving service but if its anything like I experience every morning next door, I can imagine it blows. Semis blocking traffic on warm springs and dangerously cutting people off, lots of yelling, a couple fights, excessive horn blaring at 7 am, speeding and more. Neighbors from hell

Hard working and dedicated professional drivers, movers and packers!🤗

Very professional and very good Movers ask for Gus the vest

Great service. Great staff.

Best moving company around

Nice company good movers

There is a dock forklift10 minutes to unloadFCFS

Great guys and galls here.b

Its a third party warehouse that stores products

Good

Eric in the warehouse is great

Moving company I deliver and pickup at.

Good

Its ok

S&M were consummate professionals, and went above and beyond any expectations. Definitely recommend their services for moving

Excellent service