The best way to judge a business is how they react when a mistake is made. This Baskin-Robbins location passed with flying colors. When I arrived to pick up my cake, it was not ready. It seems they forgot to make it. The person at the cash register told me to pick out any cake. There wasnt what we ordered (it was a custom cake for a special occasion). He said not to worry and gave me a quart of the correct ice cream. He also took the cake back and added the custom message. This location is also a Dunkin and he insisted (despite me trying to refuse) to give me a half dozen doughnuts . I wouldnt hesitate to come back (there have been no issues in the past) and you should give them a try as well. Just a bit of a warning--try to time your visit when Quince Orchard Highschool is not about to start or finish as the shopping center can get busy with cars and the location full of hungry high schoolers.

Great experience. It was my first time going to this store, and the cashier and the manager both were very helpful. Good customer service.

The food and products are great, but the service is poor. I can bearly understand / hear the employee over the phone and he kept cutting me off while I was trying to order. Plus, the store itself smells foul like a bathroom at the Darnestown location.

Very nice store. Clean. Would have given 5 stars but it took a long time to be served. Seemed only one person was working.

Their formulas must have changed or something because my pint and my girlfriends milkshake tasted disgusting. When we tried to get a refund the server was extremely rude and was giving us a really hard time before ultimately giving the refund. We wont be back :/

The young lady gave amazing service

My son loves coming here for the rainbow sherbet.

Great place for a quick pick me up. Always clean and always pleasant.

Had the rum raisin ice cream for my birthday and it was very good

Open early and have great coffee. Friendly staff too. Star off because in the afternoon the place is crawling with highschoolers and the donuts are stale.

Good place for ice cream.

Awesome customer service.

Chocolate cherry needs to be available every day!

Great tasting ice cream

Long time ago it was the best ice cream around now its just not the same but I still enjoy one and in awhile

Best ice cream

Great service

Yum yum

Good ice cream