We came here a little over a month ago and purchased a mattress, unfortunately we weren’t satisfied with it so we came back today to uitilize the exchange policy! Kain was very helpful on our first trip, Charles Was amazing on our second trip!! We are leaving with a great second option and we would definitely do business here again!

Walk in told them what I was looking for. They had me do this sleep test that got all my pressure points. Once done they showed me 5 different mattress that fit my sleep pattern.Then I pick one that I like and financing was pretty fast.I think in and out in about One hour.Great service not trying to over sale me but give me everything I needed.

Cant say enough good things about Eli and how helpful he was. We had to move our son off campus at the last minute and he needed a bed. Eli really helped get Mason what he needed and fast! Guided us into a great mattress and they are delivering to his 3rd floor apartment with set up. Exactly what we needed. Very, very helpful.

Visited today and had an amazing experience with Charles Thomas! Came in for a guest bedroom mattress and after a bed match experience I left replacing my mater bedroom mattress and getting the guest room mattress too. Very low pressure atmosphere and Charles was immensely knowledgeable in all the products he had to offer. Definitely recommend coming here.

Great experience with Mattress Warehouse! Charles was very knowledgeable about all the different options, and helped me narrow down what mattress fit my needs. He was very patient and willing to answer all my questions.And to make it even better, delivery was set up quickly.Would definitely recommend this store! Thank you for all the help!

Haven’t had a mattress in years. First stop is all it took. Charles today and he was awesome. We used Bed March powered by Sleep to Live to help us narrow our choices. He then guided us through all the construction, features and options.On top of all that, he and his boss gave us a fantastic deal! Can’t wait for a better night’s sleep.

The salesperson was very nice took time explained the different mattresses to me. Had free delivery and free take away the old set which was nice.

Audretta and the associate being trained were so helpful. I had never had a mattress fitting before and they took such good care of me that my mom came and got a mattress with my order.

Bought 2 mattresses from the store one a couple years ago and one today and the older one is still holding up fantastic and cant wait until the new one shows up. Great customer service and easy to understand description of the products.

Eli had great customer service he took his time with us and was very knowledgeable about each mattress it was my first stop went to a few other places but I felt comfortable with Eli and went back to purchase from him I would highly recommend Eli !

This place has the best deals around. Customer service is exceptionally perfect. I was greeted as soon as I walked in and Charles helped my husband and I find the base that we were looking for and it costs less than we anticipated. I definitely recommend this place!

My mother-in-law and I visited this store today around 2:45pm. Charles greeted us very nicely as we came in. Charles was very professional, friendly, and very patient to work with my mother in law. Charles was also very knowledgeable about the product as well. He is a fine gentlemen and very respectful. It was a pleasure to work with him. Great employees do go along way, especially in business. Thank you Charles!

Charles was fantastic ! Great customer service . Was able to help me find exactly what I was looking for promptly . Great over all experience would return .

Great store, amazing deals and my associate Charles was extremely helpful and outstanding. Highly recommend!

Eli is an excellent salesman. Very friendly and helpful. Ex excellent service.

Charles is amazing! He helped us find the perfect mattress! We are really picky! But this place knows their stuff! Highly recommend this location! Ask for Charles

Great customer service and fairly priced. Eli was very professional and helpful.

Eli was very helpful and knowledgeable. Definitely an assett to the Company. I am Extremely pleased.!Will pass this info on to Family and Friends.

Wonderful service from the friendly staff. Charles was informative and helpful. He had multiple customers in at the same time and didnt miss a beat - he made our experience seamless, even hopping between customers to ensure we were all helped without feeling like we were waiting around! They have a Bedmatch technology to narrow down selections, and after me and my husband completed that we trusted the Bedmatch recommendations and even purchased one of the recommended mattresses. Highly recommended this location for your mattress needs.

As my wife and I entered this store, a customer on her way out commented about the great customer service. We certainly enjoyed the opportunity to try out different mattresses, and Charles was very knowledgeable and helpful.We were also able to secure a fairly speedy delivery- coming in 2 days.Great experience!

Charles and Vern was excellent with my customer service and made sure my needs were met and they were very respectful I’ll surely be back

Guys here are so professional. Terrence and Charles very amazing. They give great discounts as well.Ordered Friday, was delivered Tuesday, right on time.They got some great prices on Tempur-Pedic mattresses. Oh and they come with free box spring!Remember, your back got to last you a lifetime! Sleep on a good mattress after a long day. I would definitely recommend this store any day!

If you need a mattress talk to Charles he is knowedgable of the products they sell. Easy to do business with. You wont be disappointed.

These guys are great and went above and beyond to get me a fantastic deal. Kain did a wonderful job. I’ll definitely shop here again!

Charles Thomas was a big help with finding what we hope to be a great mattress and foundation. He was helpful, respectful, kind, professional and informed. We give him 10s all the way down the line. Thank you Charles for your consideration with us.

Worker named Charles was super nice and let us try out the mattresses. We found one for a reasonable price right away and even got a discount thanks to him and his boss. Very clean and amazing atmosphere. Highly recommend!!

Great experience the guys were awesomeVery knowledgeable and kindEli and Charles we very helpful thank you both!

We had an awesome experience working with Charles and picking out a Nectar mattress! Charles was super informative and guided us well in our buying experience!Daniel

Charles was great today to Help me find the perfect mattress for me an gave me a great deal! He did the mattress match to pick out the perfect mattress. Charles was Very knowledgeable about all their products. Go on out to Mattress Warehouse and get yourself a great mattress.

The team is great! Jacob and Charles helped us both times we were here and they guided us to make the perfect decision for our mattress. Jacob took the time to explain the difference on each mattress and took the time to help us with the test to decide the perfect match! We really recommend this location because they care for you and your sleep health.

Mr Charles was very helpful and nice to us and we my wife nicol and me vidal Espinoza Ill be happy to recommend others to buy at this location

Great Experience with exceptional customer service. Charles was very knowledgeable about the features and provided wonderful information, which helped my decision in picking an adjustable base for my mattress.

Great buying experience! We did our research at home and knew what we wanted. Charles and Amanda filled us in on a couple of things we didn’t know about the quality of construction (MADE IN THE USA), signed by the very craftsman herself!!!! What a great thing! Great to find the best feeling and best made mattress, then be informed the lady the made it has signed her name on the tag.. mega coils, very comfortable. The best price anywhere around.

Our experience at mattress warehouse was very satisfying. The bed match software takes the guessing out of picking the perfect mattress. Charles was very helpful and knowledgeable about the workings of all brands of mattresses. Also prices cant be beat. I would recommend them for your next mattress purchase.

Great customer service and competitive pricing! Thank you to Charles and Kane for your assistance with our purchase.

Came in looking for a cheap mattress and ended up getting a great deal on a memory foam mattress for the same price as a pillow top at another store. Great place.

Charles was great and I would send everybody to see him. Very professional!!

Kain was an exceptional salesman with tremendous knowledge about mattresses. The manager Charles was also very helpful, highly recommended.

Charles was very knowledgeable, took time to explain product, great deal.

I had a great experience and service. Charles was a big help in finding what we needed and a price that was amazing. He would be the first one I would ask for if I needed another mattress. Thank you Charles.

I enjoy his welcome,of showing me different kinds of style, made me very comfortable.Im very please with mr.Charles .

Excellent service by Charles! Awesome prices

Charles was very polite and helpful. He showed us what was available and helped with the pricing.

Charles was incredible. We got an absolutely amazing deal and he was the nicest and most helpful salesman I have ever dealt with! I would recommend to anyone looking to get a mattress upgrade. 10/10

Charles gave us an outstanding deal. He was very professional and knowledgeable. All of our questions were answered right away and he gave us extra options. It was a delight to have someone go the extra mile for the customer.

Quick and easy experience. Charles was very informative, yet not pushy. He was knowledgeable and listened to what I was looking for and was able to point me in the right direction for a comparable replacement. The store was clean and organized and the location was convenient. Pricing was in range with other online shopping comparisons I had done in advance.

Charles was extremely knowledgeable and patient while I made a mattress choice

Charles was very friendly and helpful. We upgraded my 12 year old from a bunk bed to his first “big bed”—a queen size mattress. Charles made the selection and buying process easy! I would recommend others to come to Mattress Warehouse!

One of the easiest large transactions I have ever made! Charles was super helpful and made the experience 5 stars!

Great experience with the staff. Pointed me to great mattress on sale. Paid much less than another store I priced..

We purchased a mattress at this location with Charles and Audretta and they were both super nice and really worked with us on what we needed! Highly recommend!!

Charles was a great help. Extremely helpful and professional. Took time to understand our needs and listened. It was a great experience and would recommend for anyone. Thank you so much for your help!

Charles did a wonderful job with my husband and I. He was very patient with us and helped us so much! I will definitely be sending other people here so that Charles can help them. He is definitely very good at his job he deserves a raise and a promotion. Thank you so much for you help!

I had a great experience at this location. Jacob assisted me today and was very thorough and helpful! Highly recommend.

Charles made us have a bed match to determine which actress is good for us. We didnt see this in any of the stores we have been to. Great job.

If you need a mattress, go see Charles at the Franklin Woods location. He helped us find the perfect mattress. He was very helpful and honest. No high pressure sales tactics involved. I recommend Mattress Warehouse to everyone.

My husband and I had a great experience!! We were helped out by Charles. Very friendly and was able to answer all questions we had. We were looking for mattresses for our daughters and of all the places we looked, we found the best prices here. I would highly recommend them to anyone.

WOW. Charles the salesman is a great salesman, he worked with us in getting 2 mattresses for a great deal. Cant thank Charles and Mattress Warehouse for getting us into good sleeping mattresses. We recommend this place to all our truck drivers out there if u want to sleep well. Thanks again Charles.

Received GREAT SERVICE from the staff at mattress wearhouse! Bought twin size mattress for 10 year old son and Charles Thomas took special time with him and helped him pick the perfect mattress!! Highly recommend these guy!

Charles was knowledgeable and very helpful in assisting us in making the right choice. No pressure. Pleasant experience !

Came here today to find a good firm mattress and the salesman Charles helped me find just what I was looking for. He also answered any questions and concerns that I had in choosing a mattress. Thank you Charles for letting me have a good night sleep.😀😀😀

We had a great experience! Charles was so easy to work with and answered all of our questions! The technology was easy to narrow down the right bed for us and we have found our dream bed! We are excited for a great night sleep!

Horrible and the only salesman in the store on Saturday at 6pm was a complete rude young man wouldnt help insisting we tell him how much money we were looking to spend! How do you know How much money until you are shown beds that fit what you need? Money should NOT be sales pitch for a mattress for God Sakes! I mean The store sets the most expensive mattresses in the front at the window and cheapest sales in back- explain the differences and benefits! We are NOT shopping for a car! Shame on this NEW Store in our area! (Does NOT deserve a star rating at all! )

From the very start Charles was very helpful and found the mattress that was right for us. He took his time to make sure we were happy with our selection. We recommend if you are looking for a quality mattress at a great price.

This new store is extremely clean and well organized. My husband and I replaced our 7 year old mattress with a new Serta. The prices were comparable or better than other area stores. Charles was our sales associate and he was extremely knowledgeable of all of the mattress selections in the store. He helped us find the perfect mattress and even got it delivered to us by the next day!!! We were so happy with his service that I called to order 4 new mattresses for our kids today with Charles. Very happy with our mattress and our shopping experience!

Great shopping experienceCharles was great service representativeExcellent process for deciding on a Matress purchaseHighly recommend them

Amazing place! Very friendly and very helpful with helping you find what you need.

Charles was very helpful and worked with me on getting a good deal on 2 mattresses. Free delivery and they threw in some bonuses. Highly recommended buying experience

Great experience and salesperson. Got what we were needing for the discounted price we asked for.

I ordered my Mattresses from another Mattress Warehouse store and there was a mix up with my order. I called Charles at his store and was so helpful. He went above and beyond to help. I called him so many times with questions and he was always patient with me. Thanks to Charles everything worked out great.

I had great experience today buying my new mattress. Using technology to fit me for a great bed. I was amazed at how good the bed matched my body. Charles in charge was awesome and very knowledgeable. Ask for him when your at this location.

Great Experience at Mattress Warehouse Franklin Woods! Charles is great!! Thanks so much!!

Visited multiple mattress stores in Gaston county and this is place to go. Best customer service and prices around. If you need a mattress, go visit Charles Thomas and he will take care of you.

Charles was very helpful. He showed a great amount of knowledge and was able to help me tremendously. I highly recommend this store.

Great service gave us a great deal best place to buy a mattress

Charles, was very patient, kind and informative. He was practicing the social distancing guidelines by keeping his distance but still being very engaging in his approach. He gave us a great deal and a quick sale. We were pleasantly surprised. Thank you so much!

Charles at Mattress Warehouse was excellent. He cared greatly about the things that were important to us about our mattress. We went through bedMatch to find our perfect bed match. There were several options that were all excellent but we found that the Serta x5 Hybrid was it!! Our overall experience was great and we will come back for all of our mattress needs.

Customer service was fantastic. Charles was great. Knowledgeable about every mattress we tried and patient with us. Very much appreciated. Would definitely recommend this store to anyone interested in purchasing a new mattress

Great experience, bed match technology is really cool! Amazing customer service and great prices!

Love the matresses and they have exellent constumer service

Charles and Amanda were very helpful in educating me on the various selections. Fantastic customer service and the store is very nice. I recommend them to anyone searching for a new mattress. I will definitely be back when it’s time to replace my other mattresses.

Charles is so great, this is my second time coming back. He’s very knowledgeable, personable and gives great deals.If you’re looking for the perfect mattress.. Charles can help you find it. If you’re looking for the best prices...Charles can help you receive it. If you’re looking for a great sales person... Charles is your guy.I’m telling you don’t wait, go see Charles!!!

Fantastic service, friendly and knowledgeable salesman (Charles), excellent choices

Great place to buy great quality matress. Great customer service from Charles. Will come back

Great Customer service, very helpful and informative. Large mattress selection

Worked with Charles and he was a great help. He immediately helped me find what I needed and worked even harder to get me my better price.

I thought this would be another grueling shopping trip, but Charles made this an informative and pleasant experience . We will definitely come back!

I worked with Charles he is a great sleep consultant I was in need of a king size mattress he brought 3 different ones out for me to try and also gave it to me for the price I wanted very professional and pleasant I will be back and recommend my family and friends to stop by and get their mattress to.

Charles was very helpful and patient answered all my questions and tried to get me the best deal.Very proud of his service

Bed shopping was a fun time, as Charles did not pressure nor rush me. Charles asked great questions and made recommendations prior to me using the bedMatch finder, and then allowed me to bounce back and forth between all my options. He answered questions patiently, and let me go with what I knew was the best fit and feel! I wish the new store good luck, and would encourage people to check this new Mattress Warehouse [next to the Bundt cake store]!

Great customer service! Really appreciate the knowledge and education I received on the different types of mattresses available. Felt very comfortable and at ease on the mattress I ultimately decided on. Nick and Charles were both awesome to work with.

I would like to personally Thank Charles for his Professionalism and patience when I was exchanging my mattress. I did not have a good experience from the Mattress Warehouse in Pineville. The manager there “belittled” my concerns about the gaseous ordor that the hybrid foam mattress can have.Charles gave me some suggestions to help. And he was able to recommend a better mattress for my Posture. Overall Charles was much more concerned about my overall satisfaction and taking care of me from a very Bad experience from The Pineville Store Manager. Charles was truly a Blessing to me! Thank you Charles!!!

Charles was great helping us find the right mattress using bed match. We got the perfect mattress at a great price.

Charles was great with helping us find the perfect mattress at a great discounted price. We highly recommend buying your mattress at this location.

Great place to buy a mattress. Bed Match helped us find mattress that fit our bodies and then Charles helped us find the right mattress. He was very patient and insightful. Would highly recommend going through the process to find your right bed. You’ll be thankful you did!

My mom, daughter and I all just purchased new mattresses. Best deals I could find.

Mr. Charles was very useful in helping me and my Father pick out a suitable mattress set according to his income. He is 89 years old with a very limited income and the salesman was very helpful with adding him with a choice he can live with. And he is 1 of the best we ever dealt with and will recommend anyone to this store thats looking for a mattress.

Great customer service Charles is awesome. And professional, they had just what we need. Best place to buy your mattress.

Kain was quite helpful and worked with us to find a Stearns & Foster mattress.

Came in looking for a mattress for our son, and Charles was a great help. He listened to our needs, directed us to the most appropriate options, and helped us determine the best delivery time for us. The store was clean and well-suited for exploring options. Great experience!