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Verizon Authorized Retailer - Russell Cellular
319 Hwy 36 S Bypass, Suite A, Gatesville, TX 76528, United States
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Verizon Authorized Retailer - Russell Cellular

Comments
Ka
Review №1

Very helpful and took care of my needs in a timely manner.

Je
Review №2

The customer service was great, but the phone selection was lacking. I was actually looking for an I-phone, but none in stock. I got a SAMSUNG which was fine because I needed a phone, but if I were picky I wouldnt have bought a phone there.

Mi
Review №3

Excellent customer service! Isabel was wonderful and got us switched over from T-Mobile no problem. We had some technical difficulties with a couple of the phones, and she was able to get us squared away. Very happy to have her as our small business account manager and hope shell be there for a long time, highly recommend!

Ru
Review №4

Finally had to get a new phone. Wasnt happy about it at all. Daniel was patient in spite of my rotten attitude and really helped me choose a great phone. Say what you will about small towns lacking top-notch resource, but Isabel and Daniel are top shelf reps for Verizon

Al
Review №5

The customer service rep Isabel was very nice and quick with her service! 10/10 for sure! Great experience overall! Very nice girl!

Pa
Review №6

Josh was always great & very helpful & I found Daniel to be same great help. He has helped me 2 times with 2 different problems I was having & solved each one & was very kind & patient. Thank you Daniel!!

Bo
Review №7

Daniel was very professional and quickly accomplished what I needed done. Thank you for a great job.

Ja
Review №8

Misty was very helpful in setting up my new phone. It took longer than expected because of the problems with my old phone and the internet service at the store, but Misty was very courteous and positive throughout the entire experience. I am not very good with technology and she walked me thru the entire process. Thank you for having courteous and patient employees.

Ra
Review №9

Josh is the best! He is always doing everything he can to get us the best deals on phones, service etc. He takes as much time with us to make sure we are totally satisfied! Hes the best! Thanks Josh!

Ta
Review №10

Poor customer service. Waste of time

Va
Review №11

Great people

K
Review №12

MacKenzie is always kind and she listens. Verizon is blessed to have such an employee.

do
Review №13

I thought the blonde-headed girl in there was rude other than that I did get done what I needed done

Ja
Review №14

Was I supposed to get the free Disney subscription with the S21 purchase?

Mi
Review №15

Very pleased with the service I received she truely believes in customer service

Ma
Review №16

Misty was very attentive, knowledgeable, & helpful, would recommend going there for service

Ch
Review №17

Way, way easier than it used to be!

Hu
Review №18

Amber was super helpful trying to resolve the issues I have with Sprint. While deployed with the Army, Sprint deactivated my phone instead of putting on a military hold. Amber worked hard to help me keep my number and get me back up and running when Sprint was not willing to help me at all.

Je
Review №19

Amber was a great help in explaining everything and even two days later with getting my number ported over.

Al
Review №20

This store has really turned around since they fired the entire staff and started over. Four stars.

Vi
Review №21

The most gracious, patient and understanding people work there. Answer all my questions.

Ro
Review №22

Super friendly staff may not have all the stuff that a big Verizon store has but what it does have one thing people that actually care and talk to you and don’t treat you as just another number that is worth way more than a huge selection I would recommend and go back if I have problems

Ca
Review №23

Excellent service...friendly staff

Ch
Review №24

Very clean and helpful, quick, polite.

Sa
Review №25

Great. Very helpful. Told me about other phones I might like in the future

Ro
Review №26

Misty was very knowledgeable and helpful.

Am
Review №27

I only gave a star to get to this page to write the review. RUDE RUDE RUDE STAFF. ALL THREE OF THEM. I SPENT ABOUT 5 MINUTES TOO LONG IN THERE.

Mi
Review №28

Garbage store. Store hours say its open till 1900, however, store was closed at 1835. Called the number listed on the door if the store was closed and my call was rejected.Avoid store like the plague.

Ja
Review №29

Friendly and helpful employees

Cu
Review №30

Helpful staff

Information
3 Photos
30 Comments
4.2 Rating
  • Address:319 Hwy 36 S Bypass, Suite A, Gatesville, TX 76528, United States
  • Site:https://russellcellular.com/?y_source=1_NDE2NTUxNS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 254-865-9773
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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