If youre not tech savy, you dont know what you dont know. When my phone screen suddenly stopped working, I brought the phone here. I envisioned getting a new phone while waiting for the original to hopefully be fixed.I was pleasantly surprised!! The guys did a hard reset, the screen worked again, and they didnt charge me a penny! Not only does the phone work now, but it works better than it has in awhile! I was also shown how to do the reset myself.Dan and everyone at RT, thank you! I was there before, I was there today, and if new issues arise, I plan on returning. You guys are wonderful!!