I made the switch from Samsung to iPhone. I got a great deal. It was a bit of a process but all staff was a lot of fun, informative, and very helpful. Very good experience.

I had a problem with my new iPhone 13. We took it in today. Marcel was fantastic. He is kind, courteous and very helpful. Thank you!!

Brittni did an awesome job! Very very polite and very helpful. She was super patient with me and helped at every turn.10/10 Verizon!

I have never really liked going into a store to purchase a phone. I have always just ordered them online. I decided to give BeMobile a try because I wanted the one-on-one customer service. Well, I am so glad I did because I received THE BEST customer service I have in a long time. Marcel was great and so patient with me and ALL of his customers. Great job! I will definitely be back!!! I cannot wait for my new Iphone!!! :)

Zach was awesome. Got me in and out with no hassle. Thanks Zach

I came into Verizon to learn some information about a current phone, and I was blown away by Dexters willingness to help and overall knowledge. Verizon is lucky to have such a personable employee who turns a complicated experience into a breeze! I am impressed, and want management to know about my positive experience because of Dexter.

They did a Great Job Helping Me with What I Needed & Wanted. They were Patient. Understood the Problem I was having. Helped Me figure something out to take Care of the Problem I was having & Set Me Up with New Products. Gave Me Great Advice & Helped Me so I dont Encounter the same Issues I have been having with a Different Service. The Other Service was Cheaper but I would Rather Pay More to be Protected More than the Other Service could Even Offer. Jason was Very Friendly & Very Professional & Very Informed on I Needed & Wanted. I would Highly Recommend Be-Mobile to Everyone I Know & Anyone that Asks. I was Extremely Happy & I Feel Protected Now. 😃😃😃😃😃😃😃😃😃😃

I had two experiences of dealing with this branch and both were horrible!Once went to get the buy one free one phone for a new line which we wanted to add it into the family plan. They DID NOT TELL US to upgrade the service and sold the phone. When the bill came, they asked us to pay much more than our deal (full payment for both phones!).The second time was last week when we went there to buy a new iPhone. I asked the seller this time to make sure about the promotion details... Shall I upgrade the line or any other terms that come with this promo? Then she said you are all set. I did not worry this time as apple had the same deal on that day!!!!! Now, the phone is here and they saying no the seller made mistake but we cant do anything for you and you should pay more! The apple promotion is gone and they dont want to do anything again.When you close a deal with customers stand on your word!Also, you have to wait forever to see the representative!I will meet the manager tomorrow and update this review.Update:The manager couldnt care less about it and said this is what it is.Now the bill came and they added a protection plan for me... I TOLD THEM NOT TO ADD IT AND THEY DID THE OPPOSITE!!!!

Love this location. Great customer service!

Marcel was very personable and explained things so I could understand them. I tend to get lost sometimes in the terminology. He visited with me while my data was transferring to the new phone. He brought me tissues when I had the sniffles. All in all a great experience, very laid back and pleasant :) Youll do well, Marcel!

I stopped in to get a new screen protector and check on my iCloud services and additional storage options. I dealt with Marcel at the Verizon store on Columbia in Grand Forks. He greeted me and and introduced himself. He was very knowledgeable and helpful. It was literally the best experience I’ve ever had at a phone store!

Brittni was amazing help at BeMobile! She helped me for hours and put up with anything thrown her way and never gave up! Would definitely recommend seeing her.

Marcel was excellent! He was very patient with me and I couldn’t have asked for a better experience. I would recommend him to absolutely everyone! 10/10

We visited the store to have our cracked screen protector replaced through the gadget guard program. Our representative immediately took off the damaged screen before we could explain we purchased the gadget guard there. Then he said sorry you will have to order that separately and I guess you are without a screen protector for the next week. We are going camping and that’s not an option. We purchased a new one and could have left the old one on if the sales rep would have been more professional.Terrible experience!!I have been buying my cell phones here for over 20 years and this is how they treat a loyal customer for life. I will be looking for a new store!!

My experience with Marcel was excellent. He showed a lot of patience with my lack of knowledge and my questions.He answered every one of the challenges I presented.Wond

Smooth and seamless transition to come in and upgrade my phone. Zach was helpful and made sure the information transfer went well.

I always have great experiences when I’m at Verizon/Bemobile. I really enjoyed working with marcel, he was excellent with helping me out. Thank you Marcel, I appreciate the help! Keep up the good work guys! :)

Great customer service, they explained all the new plans and all the questions I had regarding my new phone. Highly recommend BeMobile.

Very helpful and quick. The tech seemed knowledgeable and was easy enough to talk to. Took care of my Verizon needs.

What a relief! Getting a new phone can be a long and tiresome experience, but Zach did an amazing job!!! He was positive and informed, and very cool calm and collected! It was a flawless and peaceful experience!

Zach was courteous and polite. He was knowledgeable and helpful. He was able to assist all our needs and was professional in doing so. Zach did a fantastic job and I greatly appreciate his help.

Its never fun getting a new phone. But he made the experience not only pleasurable but he was extremely competent and efficient!

I got a new phone in a matter of 1 hour and it was by far the fastest I have been in and out Verizon while getting a new phone!!! Excellent service!!!

Brit I was knowledgeable, courteous, and went above and beyond expectations. All downloads were done without asking. She considered all discounts without asking. Exceptional service. Truly lvied up to her reputation.

Marcel was amazing!! The whole process was painless and quick! Literally the best encounter with Verizon I’ve ever had. Plz give Marcel a raise he deserves it

Brittni was amazing! She has awesome customer service and very helpful!

Thanks to Shay for his quick and great work moving me onto my husbands plan!

I was helped by Michael R to set up a new account and he took all of the time that I needed to ensure that we were on the same page. He did everything I needed him to.

Michael R was a great help getting me set up with a new phone! He was very knowledge. I highly recommend working with him!

Knowledgeable and very helpful. Would definitely recommend going here for a new phone or assistance with your phone

Shay was great and helped our whole family with new phones. We were out with new phones in no time.

Mikey was very helpful with upgrading our plan and getting new devices. He made the process a breeze! Best service we have received yet. Thanks Mikey!

They were great. Very helpful and informative with all options. Very patient with my kiddo as well.

Dexter was very helpful and east to work with and friendly. Dexter is a credit to your organization

Mikey is a very great worker, very patient, and all around fun guy. Definitely go to this guy to get your newest phone or for any help

Brittni A. was amazing! Incredibly patient and knowledgeable. I’ll definitely visit her again with any upcoming service needs.

The quickest and most thorough experience I have ever had at a phone store. 10/10

Wow! Shout out to Zach and Brittany who helped my mom and I last night. They were amazing!!! They get 5 stars from us! They were friendly, helpful and very knowledgeable. Just when we thought we didnt have any hope of getting my moms contacts and pictures transferred, they figured out a work around to get it to go! Thank you guys for all your help! We will make sure to spread the word!

Good and quick and phone came in over a week earlier then expected

Brittni is cool. worked with me for about six hours trying to get the Karens on the other end of the line to actually do their jobs.

Brittni was professional, well informed, and an overall fantastic Verizon rep. Thank you for your help!

I went in for a screen protector, Marcel removed my old one, and installed a new one perfectly.

Service was excellent on our trip to the grand forks store!

Horrible experience, always wait for ages in lines.And also, in my experience, the people who work there gave me different information about the promotion that I can use to purchase a cellphone.

Shout out to Zach and Brittany at BeMobile in Grand Forks, ND. You want friendly customer service and knowledgeable staff, look no further! I brought my mom in with her old flip phone that had just died. It didn’t want to transfer to the iPhone but they didn’t give up! They got it to transfer her contacts and pictures. Kudos to some amazing Verizon reps! Thanks you guys!

Dexter did a great job helping me

The staff member helped me fix a problem on my phone, it was such a relief.

Fast friendly service. Knowledgeable staff and best cell coverage in the nation

Layton was awesome! Easy to work with and knowledgeable about the products and sales they had. He worked with me and I got myself into a new phone that I love!

Zach was very knowledgeable, helpful and great customer service.

Brittni was amazing! She was so friendly & helpful. My (very) old phone died unexpectedly and I was delighted and surprised that they had exactly what I wanted in stock on Christmas Eve. Great service! Thank you, thank you!!

He listened and understood what I needed

Kind curtious very friendly help full

Great service by Marcel and a very friendly attitude

Thank you, Taqweisha Jones, for helping me with my business account. You found me some great discounts and saved me time and money by coming to my store so I didnt have to leave work or sit on hold with Verizon waiting for someone who didnt understand what I needed (been there, done that!) You are a Godsend; thank you Taqweisha and BeMobile!

Incredibly frustrating experience!The Verizon store had a pathetic inventory of phones and did not have the type, size, or color of either iPhone that I was hoping to purchase that day. I came into the store to get a replacement phone for my old iPhone. I also needed a replacement for my wifes iPhone. I was hoping to spend $3,000 on two new phones, cases, and screen protectors and had a reasonable expectation to be able to purchase an iPhone from a company whose sole purpose is to sell phones. I was annoyed, at best, to see an embarrassing lack of inventory and a complete lack of responsibility by any of the associates working. No one seemed to care that they were unable to accommodate our simple request to purchase two phones. It was almost as if they were so accustomed to not meeting peoples expectations that it was the normal process for them.I was told that they could order my desired iPhone for me. Frankly, if I wanted to order a phone and wait five days for it to come, I would have ordered the phone directly from Apple. As a brick and mortar retail company, in todays world, the only advantage you have is to provide a customer with what they desire immediately. If you cannot provide the expertise, great customer service, or product for less cost, or quicker, then you will end up like every other brick and mortar retail chain.I also did not appreciate the deceptive pricing strategy for purchasing an iPhone through your Verizon store. The associate said that they provide a $100 discount when I purchased the phone with Verizon, but that discount would require that I not terminate my service plan with Verizon within a year, even if I completely paid for my phone upfront. When I asked the customer service representative what the price was for the iPhone through Verizon, with the $100 discount provided, it was the exact same retail cost of the iPhone if purchased directly through Apple, WITHOUT THE YEAR COMMITMENT. Im not sure why Verizon feels that its necessary to add $100 to the cost of an already expensive phone, only to falsely advertise that a customer gets some sort of discount, when all youre really doing is attaching strings to the deal.Our representative seemed to care more about trying to talk me out of the phones that I requested and into a phone that he liked better. He showed a clear bias towards Android devices and wanted to tell me all the reasons that I should not get an iPhone. If he spent half of that energy in accommodating my request for the specific phones that I needed it might have been a better experience.I literally cringe when thinking about having to enter this Verizon store. It is the reason it has been three years since I got a new phone and the reason my wife has waited five years.It always takes an hour and a half to simply purchase a phone and I consistently seem to leave the store frustrated and disappointed in the customer service, the prices, and the plans.

In regards to my business phone acvount.tge representative Taqweisha Jones has worked tremendously with myself account owner and business owner be on her means going out to extremely help,inform ideas and options that occur in my business phone system accounts...she broke the entire system and reset it for better understanding for my business. I say she is more than ever to help us as costomers.please let her know we appreciate .the help..the u Verizon team.rolando gamboa

Good help with setting up my new phone. The women who help was very friendly and helpful

Brittni is not only delightful, she very efficient.

Not a good experience. Was hoping to get good customer service instead I got a bunch of sleazy salesmen misleading and lying about everything. I wanted 3 lines and was told to expect $160/month. First bill was $463! I went in for an explanation and was told I didn’t read the fine print. Now I’ve already spent 5 hours trying to fix this mess and I’m still on hold. Don’t waist your time. Order online or go somewhere else.

Omg!!!! Customer service was out of this world! I needed a new phone and they made it so easy! They were very patient and kind and even took the time to visit personally while we got set up on my new phone. A special thanks to the store manager Jason! And also a special thanks to Cole who was the representative that helped me! Hope you have a great day and I will come back to be mobile anytime!!!

She did the impossible & got me into my locked up google account.

Marcel was Very helpful

They are always there to help you. They’re kind, honest and understanding. They are patient no problem is too small. And they make you feel important. You are somebody and that’s a good thing. T

Service was pretty prompt

Just popped in today to upgrade my son’s iPhone and had a great customer experience from David M., he was super helpful, quick, and personable. I have never had a bad experience at this location and think they do an incredible job of hiring staff who excel in customer service skills.

Excellent knowledge of the productsMade the job of buying a phone pleasant

Had great service from BRITTNI, got me in and out quick with a new case for my phone!!

Very rude service have stopped in twice and not one employee has greeted me and told me we were be with you shortly. I have been ignored with no acknowledgment. This is the second time.this location has lost a sell!!!

They are so good and know what they are doing. Come ask for Thomas he will help u with everything and save u so much I was able to come in and he saved me $300 and I was able to walk out store and only spent $71.00 on newest phone and cases and screen protector so yes come see him he will treat u well

Very good service

I was having multiple issues with my phone and accessing Asurion in order to use my insurance for a new phone. The associate who helped me, dont remember the name, had great customer service. They helped me through the whole process and made sure when I left, I had everything taken care of and good to go. Their help was greatly appreciated. Would rather return here than the other locations in town.

Smooth purchase of a Gizmo. The store associate gave great setup tips from what he learned setting their kids up and what wrist band to get since the Gizmo has an issue with this. Would come back to this store when we are ready to upgrade our phones.

Tried to Over charged me. Had me thinking I jad unlimited when they didnt change my account. Big mess. Maybe chamgimg service. Not happy.

Daran is AWESOME!!

Very helpful and explanation of new phone was user friendly

My first visit went well, but it took a very long time to be able to purchase my phone. The employee that helped me was very nice and helpful. My second time was not as good. A different employee was there and I told him exactly what I wanted. He tried to push other phones onto me despite me saying I was not interested. He was not very knowledgeable about most of the phones besides the Samsung and Apple flagships.

Used to be the best in GF. Now the manager has no customer service. Tried to up-sell me and not fix my issue. Also, activated a music service I didnt ask for and would have been charged for if I hadnt checked my account.

Efficient and knowledgeable service. I received a thank you card a week after my purchase.I have experience working in wireless retail sales. The associate who assisted me did a great job. He asked me a few questions... what I do for work, how I use my phone, and what I liked about my current device. Then, he recommended that I get a device to fit my needs, but also had a great promotional offer. In my opinion, thats an expert. They also have great deals on tablets, Bluetooth speakers, and other accessories. Even if youre not due for an upgrade, I would check them out and get to know a representative down there. They take the time to get to know you and work for you, rather working towards a sale.

The customer service associate was very helpful. He answered all my questions and encouraged me to come back when I was ready to start my service with them. I was greeted quickly and everyone was very friendly and knowledgeable.

Quick, friendly service. These guys help my wife with her new phone went quick and easy.

I pay has I go 40.00 a month. Had to wait almost a hour to just pay it. Then It was my turn and that took better then 15 min computers are not has effective has they say. Slow going with some work thats suppose to be fast.

I visited the store dec 26, Jason started helli g me he was great then he asked Thomas to finish helping me. If you need a new phone you should go see Thomas he is a surely the best. Thank you so much for all the help. He will help you with anything you dont know now and in the future. Great experience

They are remodeling and funnel people to a waiting room. That would be fine but they wait on customers coming in the door and leave the waiting room to never be served. Left after a half hour of watching people behind me get waited on.

Best phone buying experience my family has had...hands down. Our rep Travis Vinje went above and beyond to make sure we had the right plan for our needs and the most suited phones. He even stayed well past closing to make sure we were set-up and ready to go. Thanks Travis!

Professional and Friendly.

Jesse is a great example of the kind of service everyone wants from their cellphone provider! Hes very patient, knowledgeable, and helpful!

Fantastic Cell Phone Provider!! Worked with Stacey B today and I had Preordered the Galaxy S10+. Fantastic Customer Service and very knowledgeable about the products and services they provide. Nice, inviting atmosphere. Received a ton of Preorder gifts as well, way more than what Samsung was offering. Do business with these guys! They are GREAT! Thanks Stacey!!

Travis has amazing customer service. The way I would want to be treated at any business. Businesses in Grand Forks could take lessons from him. The motto should be Be like Travis!Thank you for going above and beyond for us.

Thomas listens well, explains in plain English and is a great problem solver.

Great service! Tucker was very friendly and helpful in the process of making my first phone purchase on my own.

Better than any of the Verizon stores in Grand Forks. Better than big box vendor locations and while BeMobile doesn’t claim to know everything - they always exceed my expectations! Many of the cell phone service people in Grand Forks can be very nice. Although however over the last few years BeMobile in my opinion “rocks.” Thank you.

Stephanie at the corporate office is easily the most helpful and professional person I have ever dealt with over a phone! Thank you so much!!!

My group was served by Mario and Tucker. They served us exceptionally well. I am highly satisfied by the service.

We visited the Mall location in Grand Forks. Travis Vinje helped us out as we got a Gizmo for our child. He helped us get everything set up and walked us through how to use it. Very helpful!

Tanner and Thomas were great I order the new s9 and they were very helpful in my opinion they are way better then any of the Verizons I have had to go to.

5 star help from a 5 star guy. Thanks Tucker for making my upgrade an easy process!

Travis was so helpful! He saved the day helping us with technical support we could have never done on our own!

Very nice helpful gentlemen work here! Andrew answered every question we had and found us some great promotional deals.

Thomas was awesome in helping me decide on a new phone. Thank you so much 😁