I had a great experience! The young man who helped me, Marcel, will be my new go-to - he was helpful, not at all pushy, and was as excited as I was when I got my new phone (The new S3 Flip). He walked me through the whole process, explained all the details even when I had crazy questions, and I left with my new phone feeling great that hell be there to answer any other questions.

We always have wonderful service when we go here. They are wonderful about helping you get exactly what you need and getting your issues resolved if they arise.

I have 3 lines on this plan and have some issues. Walked into Grand Forks North Dakota store to try to do some figuring and square away issues, they gave me three options for a better plan than I have and knowing I wasnt happy with some of the issues, told me this is what we have or you can choose to opt out if thats what you wanna do. Wow!! Thats what you tell a customer these days? You dont fight to keep 3 customers? Hmm? Guess they are there just to sell plans and phones to heck with customer service. Thats not what I was taught with customers Ive dealt with in any of my previous jobs. NOT IMPRESSED!! I live in a rural area and drove 80 miles for that! Been with Verizon for 5 years. Not what I was expecting from a company that big. Ill be sure to share my experience with others who are looking for better service/ company.

They r great people. Awesome service at that store!

Less than 1 star. I called to buy a new iPhone. I was left on hold for 12+ minutes. Never even got to talk to anyone. Hung up and called a different location where they took my order.

Nice young man helped me right away

Wont answer the phone, the automated message system hangs up on you after 8 mins.

Awful service here. Do not go

Had what I wanted and got me in and out very fast.

Scheduled an appointment to upgrade 2 phones on my account. When we arrived the first thing we were told is that they would prefer us to do this online. I haven’t found the website super user friendly and also thinking that having an actual person would be helpful in upgrading these lines. Every other sentence out of the associates mouth was go online. We would ask about a phone they would tell us the info and point out it was available online. We told them the phones we wanted they went back to grab them and even took down back up colors only to return saying they didn’t have any of them in stock. Finally, we took their suggestion and left with no devices or accessories, but did not go online. At this point we are thinking of switching carriers after 15 years over this poor customer service.

I bought a smartphone a while back ago, and ive been in this store several times, a few employees that ive had to ask for help with my phone really seemed only in the mood for making a sale .never again going back

We were helped very well.

Out of stock on my purchase. I would think that if you are a phone company you would run out of phones I was limited to only a certain amount and even still there out of them

Very helpful. Awesome service.Thank you!

Joshua(with no hair lol) was awesome worked with us for an hour r so on 2 seperet days because my phone wouldent work thanks Joshua your awsome

Very covid safe. Friendly staff

I love this place not for price, not for selection, not for accessories but for the outstanding staff they have working there. I cant say Ive ever been disappointed. I had problems with missed calls, they swapped out my SIM and told me that others working were I do had similar problems with how to fix it. It fixed it. I brought in a phone I hadnt bought there that wasnt working, they fixed it. I buy a screen protector there, they apply it perfectly. Prompt. Knowledgeable. Friendly. Not condescending. Just plain good customer service.

Thank you for looking out for my best interests Instead of attempting to sell me a higher priced phone I did not need, Dana and Josh put me into one that was the most practical for my uses.Coming here for all future needs.

It was awesome joshua was a great hl

I have been going to this Verizon store since it opened. I have always had great service and even though the store is busy a lot the wait is never too long and I have always had everything fixed and am always able to purchase items right away and have them set up. Great store.

Excellent customer service!

Listen carefully when in this store. Went in to upgrade a phone and get an Apple Watch. The last price we saw was 195$.. later that night we saw we were charged 277$. The associate put products of mine on my partners bill having him pay for it without asking or telling us. After these things happened I went in and talked to the manager. She was very helpful and explained some things that we were confused about. We went in to spend money but were very disappointed that we were not informed of what we were being charged when the price had changed. Now almost a month later (yes I should have saw this before) but I saw on my new bill that they had sold me the series 4 watch when I specifically said I wanted the 3. Now I’m stuck paying more for this watch than what I was told because they gave me the wrong one. And it’s past the two weeks of return..I’m honestly just disgusted because I’ve never had these kinds of problems before. And I understand that they are sales and work on commission. But you have to remember human decency too. We feel that they lied and stole from us. Now we are just stuck. I’m wanting to even change companies because of this.. there was nothing done about any of this other than a polite conversation with the manager.

They now what they are talking about

The policy on SIM cards is a flipping joke. Only a listed manager on your account with a photo ID can pick up a SIM card? Get real. Whats the point of an account passcode, then? Might as well stick to Amazon and eBay, because theres no convenience in having someone make a pickup for you at the local (75 miles away) store.

Im a new business owner. I walked in thinking of getting a new phone but was talked into waiting until I can get the business plan. She was very informative and turned out that the business plan will, not only, save me money but is exactly what I need.

Working with Josh was a pleasure. He is so knowledgeable and helpful. We did a lot of changes to our account and he did a great job of helping us through the process.

I recommend this location over ANY other Grand Forks, ND area location. theyre friendly, quick and very knowledgeable, thank you ALL.

Great service once you finally get waited on. Be prepared to wait at least 30 minutes. This store is always busy.

👍 nice 👍

As usual, the first person I talked to wanted to argue, and talk down to me, and question why I would want to purchase a phone outright. The second guy was much better to deal with. He gave me all info I was looking for, and with that decided to wait a couple days untill some new phones were announced and see if the price drops.

Ash is an outstanding person to deal with. He knows the phones and has a great attitude.

I was told a new phone would be sent to me. I got the bare bones but had to go to a battery store to buy a battery first. I think Verizon should have the batteries for the phones they sell in their own store.

Went into Verizon because my phone would no longer charge. The associate checked my phone and then they ordered me a new one which later on I ended up replacing the phone all together. The associate did a great job explaining everything they were doing to correct the issue which was much appreciated

The wait was a little longer than I would have expected, but the staff was helpful and made sure I got everything I needed. Cody gave me his business card in case I had any issue with the online custom phone order I wanted to do, which I appreciated. They seem to enjoy working with each other, which makes the atmosphere more fun.

Had a very knowledgeable sales rep named Aaron! He was awesome to work with!

They r always so nice n helpful

Great experience! I was pleasantly greated and helped. They address great top work with.

My old iPhone seemed to have given up the ghost for good, so I went in resigned to getting a new phone. Another location in Grand Forks had not impressed us a while back, and the wife had tried this place and got great service, so I wanted to try them as well. I’m not one given to doing a lot of reviews, but felt compelled to after such a great experience.The store had a “traffic director” who greeted me, got me in queue, and made me feel like they valued my business. He took my old phone, got it to actually come alive so all my contacts could be backed up, and got it charging while I waited. After a short wait (they were Saturday morning level busy), a customer rep came to me, heard my sob story, and proceeded to fix me up with what I needed for a phone along with a few useful but not gimmicky accessories, and with the good news they got my data backed up on the cloud. In the last fifteen years I have been in numerous Verizon stores in three states for my and employees’ phones, and this was the highest level of customer-centric service I have ever experienced. I thanked my rep and complemented him on this level of service. Thank you Verizon on 32nd!

This is the best store ever!!!! All of the employees there are very helpful, knowledgeable, and go out of there way to make sure everything within their power is done to make sure the customer leaves happy. I leave this store grinning from ear to ear when I am done. Carrie is one of the most helpful and super friendliest and answers all of my questions at all times of the day and even answers her personal phone on weekends to help me and all my friends. She helps with broken phones when possible, but never pushes me into something I dont need or want. Everyone that works there should be recognized for all their hard work and having to put up with all the grouchy people who dont listen and blame the employees for things that they have done to their phones and dont understand how the company works. I had a warranty issue one time and called Carrie to get it fixed and I was told they cant warranty it out because it wasnt a warranty issue and she didnt want me to get charged for a full retail phone! Saved me a ton of headache and money!!! I listened to what she had to say and we figured out the best options I had and got it handled quickly and I was so happy I brought pulled pork sandwiches for all the employees!!! Thanks again!!!!

Don’t ever call the store looking for assistance you only get a robot that transfers you to another robot and when you finally get to talk to a real person they transfer you to another robot that disconnects your call what a joke, Verizon’s customer service is the worst.

Fast and friendly customer service! Kate was amazing at helping us, we had a lot to change and she answered every question we had!

Just got a new phone a month ago and the cord broke on me. Stopped in and they replaced it for me no problem! Very happy I didnt have to pay another 25bucks after only having it a month!

I was supper happy with the customer service. We went in knowing what we wanted and they helped. Also, didnt push me into anything I didnt want.

Went in for a customer service problem, it was handled very quickly and very much to my satisfaction. Awesome customer service experience.

Very helpful and courteous, took care of me quickly and was very happy with everything they did

I would never shop at this Verizon store. A employee named Mike will do anything to make a deal. Hell lie right to your face about lowering your bill and when it doesnt happen he will say it must have been bad communication. He said that he was going to throw in two extra cases, screen protectors and phone chargers but instead charged me $400 for it and I didnt realized it until it was after 14 days to return it. I recommend to never go to the 32nd Verizon if you do dont talk to Mike.

I bought a new Pixel 2 phone from this store. Seemed like good guys to deal with until they pretty much hussled me out of the store. I asked them to help set up my phone. They said to just call this number when I went home and it would be super easy. They knew I lived in Canada. You can’t activate a Verizon phone when you’re in Canada so I have to drive down to the usa now to activate it. Well,I’m not doing that. I’m driving down to the store to deactivate my account and walk away from Verizon. Terrible that I would have to go all the way down to activate a phone without knowing and being led astray by these guys. Not impressed at all. Oh and they sold me the wrong case after I questioned them on it.

It was pretty busy once I got there but after a small wait the associate helped retrieve information from my broken phone. Great job.

Ash and Aaron are the best reps I have ever worked with.

Josh was great help

I was in line for about an hour and a half to replace a broken charger. They told me the charger still works well enough and sent me on my way. Out of the 5 staff, they only helped about 10 people in the entire hour and half I was there. A verizon retail store helped me in seconds of walking in and were very polite.

Been with them for 25 years so must be satisfied with them.

The service was great! Kinsie helped me and she was awesome!

Good staff, usually very helpful. But I think they must work on commission.......

Went to trade in my Galaxy S5 for a S7, Cody was knowledgeable and a pleasure to work with. Will be going here for any future phone purchases.

Went in to upgrade to a new Samsung S9+. Sales person was more concerned with his next appointment than taking care of me, standing right in front of him. I felt rushed. Forgot memory card in old phone and only realized when I was 40 miles away. They dont answer phone at phone store? Talked to 4 different people and 45 min on phone!2 out of 3 experiences at this store have been terrible!

Alosha was very helpful, knowledgeable and quick. Great service!

Wow! Worst customer service ever. The staff was rude and incompetent. If I could give negative ratings I would. No one said they were sorry, and they were the ones that caused the problem in the first place.

Ash was very helpful with finding me a new Blue tooth

Always takes forever to get help cause they only have a few ppl working.

I was able to get my issue resolved.

Really like the personal attention and knowledgeable personal

Very accommodating and friendly service.

Update: 9/2018. 17 years with Verizon now. I should have listened to my own review from a year?? ago. No one will ever answer the phone. Never once over the years had anyone answer.Sold my wife a new iPhone and 2 new iPads. The deals or ??? are NOT the same as you would get calling Verizon directly. DONT go to/buy from the store. I went back personally and am now more confused about what they sold me or if I got Scr—ed. Tried texting the salesmen and calling the store all morning and all afternoon with no answer or response. Had to call Verizon directly.Feels as though they are there to just make as many sales as possible. However possible.So, just call Verizon directly for everything.Old Review: Staff is always friendly. Sometimes quick. Sometimes nightmarishly slow. Some advise on this store. Dont think or trust you will get the same deals, pricing, discount or etc as you would by just calling direct to Verizon Wireless. Trust me Ive been a loyal customer for over 15 continuous years. Do your business direct by phone.

Awesome staff, handles my needs everytime

I had a very rude representative, I questioned them on a charge for transferring data from my old phone to my new one. As soon as my contract is done I will be changing carriers

Always nice and friendly and very clean

Made the switch, and the employees at this location made it so easy and even slightly enjoyable! 😉

Great service, still a little pricey.The best service for this area though

Very good service but can be pricy.

Excellent service very knowledgeable staff.

Ive always had great customer service here. I wont go anywhere else for phones or accessories.

They just wouldnt work with us to get phones.

Awesome knowledgeable and friendly staff.

Very helpful staff great customer service

Great service.

Staff is always helpful and willing to take as much time as needed to get your problem resolved.

Awesome got me set up with everything

Unhelpful and rude

Staff are friendly enough but they just lie to you about the price of everything and try to sneak in a bunch of extra fees. Apparently upgrade means you get to buy an overpriced phone full price and theyll activate it for you.

Every staff member is like a used car salesman!

Service was decent. Tried hard to upsell a lot but was friendly.

Vary nice, quick service

Like the other review Carrie is a total B***H. I went in twice to try and resolve a defect and she said she would not send it in. I called Verizon QA and got the matter solved in 10 minutes. I then filed a claim with the BBB against the store and her.

Staff is helpful and knowledgeable

The manager seem to be racist or something. I dont think he cares to much for Native Americans.

EVER HELPFULL

Great customer service!

Helpful staff, good selection of phones

Expensive. Ash is truly a great guy though.

Very knowledgeable.

Very friendly and helpful staff

All ways good help

Great store !!! Friendly staff

Friendly staff over priced

Friendly staffVery helpful

Average service and long wait times.

Depending on the time of day going here you might be waiting awhile but youll be greeted at the door and should hopefully get all of your problems solved

Wow, I called there direct line twice today. Each time I was supposed to be transferred to a live person, I was hung up on.

Awesome phone company