You can change the time i can get inside 9:30 am closed at 6:00pm. That not what our contract said its from 6:00am until 9:00pm not a text message or anything informing me hours have changed i have to wait 5 more minutes to get in now you are on my time people work those hours your open and closed when we get off work

I came in to rent a space. The manager (faith) was very nice and explained how to rent on the kiosk. I was unable to rent due to not having enough funds. But will be recommending this place to others.

I wasnt expecting the polite service i received today at the location in Grand Prairie off 161 and 30. The young lady this morning was friendly, knowledgeable, and helpful! Shes has great guest service!!

The manager is never here or answers the phone(Faith). I have told them several times about the rats. Not even to pay rent can you get someone then they want to cut your locks and make you pay another 20 and the customer service is no help. I will be moving out of here soon! Now that they have changed to KIOSK it’s only going to get worse! This location is poor!

Rented from here for a while I didn’t have a place to put my stuff while figuring out my living situation, the prices were very affordable, my stuff was always in great condition, and the staff has always been very kind to me from a start, especially Clara . If I ever need a storage room again I will come back and defenitly recommend !!

This facility is a dump and I would not suggest anyone store their things there unless theyre your ex wife stuff

Thank you so much to Clara was very great with attending all my questions had a overall excellent experience with this facility

Clara was very professional and gave me all the information needed. She showed me units and helped with choosing the best size to fit my needs. I would recommend this location. Staff is very knowledgeable, professional and genuine. The location was neat, clean and accessible from the freeway. Great location as wellThanks

This location is very clean and well kept. The staff are friendly, knowledgeable and professional! Christina was able to give me rates, sizes and availability details. Thank you! I would definitely recommend this location!

Casidy was amazing in helping me get a storage unit at such short notice. She is definitely someone i can look forward to any future help. She was certious answered all my questions and even helpful in heling me buy the supplies i needed to secure my belongings for tye move to my storage. Thank you so much casidy. Your amazing!!!!

So glad I went in when Cassidy was there, Super helpful and nice !

Cassidy was awseome.!!!!!! Went above and beyond for everything i needed and i now will be staying with public storage a little longer!!!! Thanks cassidy!!! :)

DO NOT RENT HERE!!!!! I REPEAT DO NOT RENT HERE!!!!! They are infested with RATS! Office managers are are nice but the upper management could car less. NOTHINGS IS BEING DONE! I rented here over a year ago and after being in the unit for a few months told them I found rat feces in my unit they gave me these little packages to put in the unit. Came back a month later the packages was empty and my things where chewed through. I called the insurance company and they did nothing to help me.

Long time customer and very happy with my unit. Tee has been very helpful and friendly. Would definitely recommend to family and friends?

I have a unit at this storage facility and I like the people who run it. They are very nice and friendly and they work with me.

Great customer service. Clara is very nice and she helped me find the right size unit.

Cassidy and Clara were extremely helpful. I appreciate their honesty throughout the entire process.

They are infested with rats. They have raised my rent from $60 a month to $95 a month in the year I’ve rented from them. They ask you to rate the place before you’re even in it so that’s why that have a high rating. STAY AWAY. I will be moving all my stuff out of there as soon as I can.

The lady in the office was very helpful and informative, will definitely recommend this storage facility

Nice Nice .One of the best STORAGE UNITS I HAVE EVER USED .I RECOMEND THEM TO ANYONE .

Cassidy was extremely helpful.Makes you feel welcome.

Tee was awesome. Fast process, she knew what she was doing. Thanks girl for safe and professional

At first I was kind of hesitant to try Public Storage but Cassidy helped me and my biggest concern is “will my stuff be safe?” She assured me all of my belongings will not be tampered with and that the units get cleaned daily when no ones using them. She was super nice and helpful and I’m so glad I came in when she was there!

Cassidy and Clara were great and answered all my questions.

Clara was extremely helpful. She went above and beyond in finding exactly the space and location I need for storage even found me a route to navigate the moving truck. I truly appreciated all her help today.

Clara was great, very knowledgeable and helpful. She went above and beyond answering all our questions and working with us.... while sitting in a sweat box because her ac doesnt work but she still kept her cool and was very professional.

Cassidy was fantastic!! Went above and beyond to help me out and I’m getting a 10x30 for just 43 dollars a month!!! Wow that’s insane!! If I wouldn’t have came in to her location I would have never gotten this deal and I’m so happy I did!! You won’t be disappointed!

Clara was absolutely wonderful the process was easy and quick. I secured the space immediately with no issues I received exceptional service and at a great price. I highly recommend Clara and her wonderful staff.

Loved the customer service at this location. Claire is very helpful. She showed us the space to make sure the space works and helped us through the process. Amazing experience! I also like this public storage as all units are at road level and you can drive down to the unit. Very convenient. Highly recommend.

Clara was very helpful and attentive! I sent in an inquiry the night before and she called me first thing in the morning. Answered all know my questions and experience was pleasant :)

Clara was amazing! She was friendly and helpful. It was a pleasure to have someone be so willing to help and answer any of my questions. Highly recommend here.

Hannah is very helpful and very friendly.

Great service, very friendly and helpful. Clara really helped is get in and out very quickly and efficiently

TEE WAS GREAT SHE WAS OF GREAT HELP IN SUCH SHORT TIME

Clara was very helpful and professional. She was able to get us a unit very quickly and she was very nice. The facility was also very clean. Thank you from a longtime Public Storage customer.

Ive been renting from them since September. They are very customer service oriented the staff Ive encountered each time Ive gone over to make a payment are quite friendly. I would rent from this location again if it comes down to it and suggest you do add well if needed.

Cassidy and every staff representative of this location are excellent. They go above and beyond what is expected to assist all customers. Cassidy always has a smile. She is always courteous. She has exemplary people skills. She has such a great interest in her customers. She is concerned about us and really cares about us! She even knows the tenure of her customers. Give them all a raise! They deserve it. Larry and Faye Smith.

I had a great move-in experience with Ms Clara. She was thorough and made sure there were no hidden fees anywhere. I was happy to move-in to this property knowing she may be there to assist. Thank you!

Clara was so much help! I recommend everybody to come to her if y’all need to open up a storage unit!

Great experience! Spoke with Cassidy and she was great she answered all my question and was very professional. Would definitely recommend!

Awesome experience. Not only was it a better price than others, but the customer service was great too. Robin couldn’t have been more helpful.

I came in needing help with a storage and Ashley stood up greeted me and verified all that I was storing because I didnt know the size I needed. I appreciate her professionalism and you can tell she enjoys what she does. I recommend anyone wanting great customer service and someone who know what she is doing and talking about come to this location and you wont be disappointed. Thank you Ashley for your outstanding service.

Amazing. Clara was extremely knowledgeable about the different sizes of storages. She help me get the correct one for my family size. She was extremely fast. I was in and out.

Perfect assistance, great attitude, and good. Atmosphere. Would definitely recommend to anyone who is looking for a place to store your belongings.

Thank you Miss Tee for all the information about online rentals. Very professional and great customer service

I recently rented a storage unit at this location. Ashley Sanders was very helpful and was able to accommodate my storage needs with ease. I feel really comfortable having my things there, especially with the great staff that I have been introduced to. I will be recommending this location to many of my friends. I am a very satisfied customer. And I know that anyone who uses this facility will be as well.

My storage itself is great, the first month free promotion is a great deal. I have a huge storage(the biggest available) and only pay $98 per month plus insurance which brings it to about $112 a month. A friend of mine has a storage unit with another company and pays $120 a month for a storage unit and its barely half the size of mine...she was shocked when she heard the deal I got on mine. My only complaint is the there is almost never anyone in the actual office. Every single time I go or call there is a be back at so and so time and almost every time its past the time on the sign and there is still no one in sight. The main office is always locked and you cant even access the restroom if no one is in to give you the key. I have called several times and am always forwarded to their voicemail. This is an inconvenience if you come across a issue with your unit or if you want to borrow a dolly or purchase boxes, tape, etc... from the front desk. If you dont think youll need the help of the front desk then youre good, but for me its sometimes frustrating to never be able to reach anyone when you need to. For the price tho, I am content.

Cassidy and Clara help me to find the perfect size unit and in my price range. They were so nice and understanding. Cassidy and Clara thank you for everything you made me feel at ease and like I was family.

This location is great! Property is very convenient for me with being right off the freeway, property manager Robin is nice and knows this property like the back of her hand. If you need storage this is that place to go!!!

Clana was very helpful and patient with me to make sure i had everything i need for move. Im also a repeat customer and she was very knowledgeable and helpful the first time i came in. Keep up the great work! Look forward to using your services again should i every need them. Great and clean location if anyone is looking

Tee was helpful. Fast and friendly service

Mrs.Clara was awesome and very patient with me and help me find the perfect storage for my family needs

Love the location and where it’s at, very convenient. Property manager Robin was great!! Thank you

This is my favorite place. I love the professionalism that Ashley had about her job. The units are always clean and well maintained. This is place is the best to store your property and valuables. I will recommend this Public storage to all my friends and family.

Cassidy was the best help!! A great price and really convenient to get on and off of 30!! Definitely ask for Cassidy!!

This was such a great smooth transition. Cassidy was extremely helpful!

Never have I EVER encountered such poor communication. I called the number listed online to reserve my unit and was quoted a price of 25 maybe 26 dollars a month and that the first month would be $1. Me never having rented a storage facility Im unaware that this was all fluff just to get me into the store where I was then told the people who do the reservations over the phone often misinform or LIE to potential customers just for them to come in and get screwed over. Somehow so much information was miscommunicated that I was stuck paying triple what I was originally quoted and that includes a LATE FEE I was unaware I had because apparently no matter when you moved into your unit the rent for the unit is due on the 1st of every month even though it was previously stated to me it was due every month on or before the day I rented to avoid late fees. THIS WAS ANOTHER LIE smh Im so frustrated with this whole ordeal and I really just want to be done with public storage because being such I dont needed the added unnecessary stress but I had such a horrible time intially getting all my things there with no help that other than my mother and two small children I dont have the energy or time to put into searching for another unit let alone relocatin all my things its just unfortunate that i explained to them what I needed what I could afford and what I wanted to avoid and i got the complete opposite they took that as an opportunity to take advantage of my lack of knowledge on this storage renting stuff and roped me into something Im unfortunately now stuck with because I cant move my things at this point I may end up losing my belongings and all because the workers and management FAILED to PROPERLY inform me as a paying customer.. Smh I would NOT recommend Public Storage to anyone even if you are pressed for time and out of options AVOID THEM AND SEEK ANOTHER FACILITY, sorry to anyone else who may have gotten conned I plan on calling corporate and the better business bureau and filling an official report.

Clara has been very nice and Informative since day one. I hate leaving, but Im moving back home! Shes a great asset to have on your staff!

Becky and Clara are wonderful and most helpful. Clara was friendly, professional, and made us feel welcomed and valued as customers. Overall experience was fantastic. The Public Storage location is clean and offers peace of mind. Highly recommend this Public Storage location. Samantha

Ive been renting with public storage for years. They really do care about the customers here. If you leave your storage and it is not locked correct you best believe Becky or Clara will be calling to tell you to come fix it. They both go out of their way to help me when I need it. For that I am great full.

Had a great help with robin Haney she helped out a lot and did everything I needed her to many thanks!!!

Great experience at this location. Clara and Robin made our experience here great. Very professional and quick service.

Clara is awesome. She made the rental experience quick and seemless!

Great storage facility and Clara was very helpful! Becky was awesome I locked my storage incorrectly and Becky was all over it making sure my personal belongings was safe and secure. Great Team Thanks Becky & Clara! Happy New Year!

Becky is awesome she was very helpful when it came to know her merchandise and storage size. The office is clean and very organized have all the supplies you will need to protect your belonging. I turly recommend this location, they are open 7 days a week and its right beside the highway.

All I can say is wow the customer service at this storage place is amazing! Becky and Clara truly are a great team. I will not go anywhere else to store my belongings. Thanks Public Storage give them a raise 😊

Becky made the process so easy and comfortable. She provided outstanding customer service and I was expecting process to take a long time when it was in fact quick and convenient. I highly recommend Public storage off state highway 161.

I cant say I will ever use this storage facility again. Upon making my reservation over the phone, I was advised that because of the $1 for the first months rent for a 10X20 would be my best option. When I arrived at the location they tried to talk my in to getting a smaller unit saying I didnt need a unit of that size without even seeing what I had to store. They did not want me to get the promotional rate. I had to be firm and tell them that I did not want the smaller unit I wanted the unit I reserved. It took them almost an hour to complete everything and they still wrote down the gate code wrong. When I advised the agent, she just let me in and said she would call me once it was fixed. When she called she insisted she gave me the correct number and implied I was the incompetent one and had not read the numbers correctly. She clearly wrote them down wrong. In addition to all of this, the staff at the location is rarely available. They informed me that they would be changing the doors for the unit but did not know when. They never informed me after it was changed. So naturally, when I tried to access my unit I could not and they were no where to be found. It was not after hours. The staff leaves at 6 during the week, but they come and go as they please. The location closes at 9pm and there is no way to access your unit after that time. Also, I was advised if you are inside the gate at 9pm, you will be locked in. As of today the entry gate is broken and they have manually locked the premises and they are not here to allow me access. They wont return until 2:45 because they come and go as the please. It is very inconvenient !!! Every time I come to my unit, there is a different issue.

Property manager Robin was very nice! Very convenient property location

Clara was amazing ! She helped me pick out the correct storage, gave a lot of detailed information, & was even interested in my personal life. We had great conversation & she had great customer service. Thank you Clara

Clara was excellent! Highly recommend.

The only reason I’m Editing this Post is because I had an issue with the storage unit and the gate. Clara and Cassidy Helped both my mother an I, and said everything was takin care of, We got a key with a lock and paid for the unit. So Today as we were getting ready to move our things into storage I punched in the Access code for the gate and it told me not Recognised, I did it a few more times and even double checked the numbers and it still said the same thing. We waited until another vehicle came and then we drove in, come to find out they put a yellow lock on the storage we paid for and then we called the customer service number to see what was going on. Customer service representative said that our account was closed out the next day.....so now I have to wait until the office opens again at 9am and asked them why it closed out if the money was takin out of my account, If I don’t get this issue resolved I will not be doing business with this place and I will not recommend anyone to do business with a unorganised facility like this one. This made me mad and now I have to go back home until they open..... This is Ridiculous..............

This was my first time renting a storage and my experience was great. Karen was very professional and courteos. She handled all of our needs and exceeded our expectations. The quality of service was so great as well the price. If I ever need another storage, I will definitely be back!

Robin was amazing she helped us immediately. Clara was aamzing az well signing us out and they were so friendly and helpful and answered any questions we had. I love them

Stop in to check out the facility and was pleased on how clean and nice it was. Becky and Clara are amazing. Keep up the great team work.

Clara was so helpful and friendly. She made everything very easy!

Ashley is great she is very helpful and goes out of her way. We recently had a family emergency. She was right there to help us with everything that we needed. I wish more companies will hire people like her.

Great no hassle experience. Becky was wonderful to work with. She very friendly and explained everything on my level. Would recommend this location to my friends and family. Loved working with Becky ☺

Thank u Clara for excellent customer service and professionalism. You made life a little easier. Be blessed. A satisfied customer.

Aleedra was very helpful and nice she showed me the perfect space and very convenient. Highly recommend this place.

Clara was extremely helpful and got us a better deal than we were originally given! You definitely need to come see her if you need a storage unit!!

Terrisa and staff were very helpful and nice!! We had everything taken care of with no problems. The prices are great and the storage area is very clean. Me and my husband thank you for all your help and will tell anyone in your area who needs a storage unit to come see you guys!!

Clara was great assisting me setting up new contract. Extremely friendly and helpful, thanks!

Clara was very friendly and helpful. Love this location, easy access to the freeway.

Becky and Clara where very polite and took care of my needs. Great customer service from them both. Great place to store your belongings.

Becky and Clara were very helpful to me and guided me through the whole process in a very professional manner. And they also help me find my way out of this traffic jam. Warm and wonderful people!

Clara was super sweet and very easy to work with! Perfect customer service and clean units.

Nice storage place too put your things inand nice friendly people that work there.

Robin was very helpful and exceeded expectations. Great smile

Ashley provided my wife an I with exceptional service today. There was never a dull moment. Ashley always had a smile on her Face. Great service

Very convenient property!! Robin the lady in the office is great

This was my first time using a storage and Ms.clara was very helpful i will be using this storage again i recommend everyone to use this location and ask for Ms. Clara

Robin was very nice and friendly, she made sure space was the perfect one for me. Move in was fast and her property was clean!

In a world where customer service is lacking Clara is the exception!!! Awesome customer service. You ROCK Clara! Moving my things into the storage went smoothly.👍

Clara was great at helping me rent a storage unit (making suggestions on what size, supplies that might be needed) - Ive never rented a storage unit before. I was also impressed at how clean the property was.

Aleefra was very nice and quick with showing me my space and I recommend!!

Ashley, helped us very patiently with our storage space decision. We were unsure about what we needed. We came back three times and she treated us with great customer service each time.

Very nice people run this business, in fact if I could find me a truck and trailer I would/will work for them. Again, good people willing to work with you!!!

Robin and Clara are the best!!! Went to the office today to get some answers on somethings and they helped me with everything I needed, greeted me with smiles when I walked through the door and had positive attitudes throughout the entire interaction!!

Becky was very pleasant to deal with. Covered everything I needed to know. Most cordial. Made it all so easy.