Deplorable service from start to finish. I was told that my oil change was going to be completed in 45 minutes, so I proceeded to pick up a few baby clothes in the store. After about an hour, I decided to go back to the auto section to check on my car. When I got there, I was the third person in line. Waited patiently as the sales person engaged in personal conversations with the person at the counter. He then stepped away with this customer for another 10 minutes. When he returned, he assured that person his car was next in line. It finally got to my turn, and I was asked what car I was waiting on. He looked at my car and said that it had not yet been on! This was about an hour and a half from the time I dropped off the keys! What in the world! Had several other errands to do, so I picked my keys up and walked away. Never again I tell ya, never again!

It was great experience! I changed my engine oil and filter. Their service was real quick and quality full.

It would have been better if my roommate car wasnt acting up after he got his oil change today.

Its where I usually get my oil changed. Just convenient to shop while you wait for your car. I recommend to call ahead make sure theyre not busy.

The young African-American male that helped me was awesome and friendly and very informative.

I came in to get 2 tires during my break. It took 5 minutes before someone actually acknowledged me. They said the wait was 45 minutes but I ended up waiting over an hour and a half with only 2 cars getting done before me. The person who went to get my car said my car didn’t start after standing inside for 10 minutes on their phone and then asking, there was nothing wrong with my car you just have to hold the key for a second longer than usual. Will never be coming back! If I didn’t need tires immediately, I would have never come here!

I came to this Walmart Yesterday to get my oil change the hours on the door and website says they close at 7pm. I live on the other side of Greensboro. I got to the store at 6:15 the doors on the bays was closed. I was met in the parking lot by a employee whom was sitting in his car. He walked over to my car and said they closed early because they didnt have enough staffing. I was told to call and make an appointment if I want my oil changed.

Prices low. Service ok. Wait was too much. When I arrived I was told it was going to be about an hour. I literally waited for 5 hrs for 4 new tires. They dont have chairs due to COVID so you have to make your own seat or stand or have a ride back. Three people left, one lady flipped out because she had been waiting longer than I. No communication or notice of a delay until I checked on the 4th hour. The manager was apologetic but I was also skipped apparently. This one lady tech really wasnt working from what I observed, but she had a lot o say and went to lunch in the midst of the chaos. The rest of the techs were busting their tails trying to accommodate everyone. Shoutouts to Simon cause he really went hard to get my car done. Not planning to experience this again.

Waited 3hours for two tires to be replaced. We werent called to be notified that they had the wrong ones to see how we wanted to proceed so that took longer. Front register lady was slow. I would have given it no stars. Will not be returning.

I went to get a oil change and tire rotation, waited 2 hours just be told they didn’t have my oil. Very unprofessional service.

Wonderful staff. Went over and above.

My tire was going flat on a Sunday afternoon and I called, because I was within minutes away and it was 515 and they close at 600 in there automotive department and the young man said they were closed and would not have time to put a tire on for me. I pulled into a service station and my tire had less than 16 lbs of pressure left again. Very Disappointed

Bait and switch tire pricing.

Couldnt get work done. Unfortunately, people hadnt shown up for work

Friendly service and decent pricesMight have to wait longer then expected.

They were absolutely awesome. Friendly staff, quick! I went in for a new tire, prices werent high, the only negative, was the guy that fixed my tired, sped around the parking lot like he was a Nascar racer. I dont even drive my car like that, so that was a bit bothering... But overall, great staff

Writing this as I am still sitting here waiting on my car. I got a flat tire nearby and unfortunately opted to limp over to this Walmart instead of swapping on my spare or waiting for a tow. Huge mistake. I pulled up and saw only a couple of vehicles here, so I figured it wouldnt take that long just to get a new tire mounted and balanced.First off, people were paying for groceries and other items at the Auto Care register, so I had to wait behind them to even be able to tell anyone what I needed done. I finally got to the register and was told it would be about an hour and a half. I was shocked because there were only a couple of cars there, and the lady told me it would probably be more like an hour or less because, I was right, they werent that busy.Its now been an hour and a half and my car has yet to be even pulled into the garage. There are four people working, but they only seem capable of working on one vehicle at a time. I understand if theres a situation where maybe only one person is qualified to mount and balance a tire, but I see zero reason why my car isnt at least on a lift with the wheel off right now, any one of these people standing around should be able to handle it.Im now going to miss an important meeting because of the incompetence of this staff. Seriously NEVER take your vehicle here for anything! I am absolutely regretting coming here instead of a real tire shop.

The Auto center at Walmart is a joke! Dont Go

They never open on time

Team members were awesome thanks Dee and Rj for helping me out in a crunch. My Honda Pilot died like 3 times this morning before I got to the walmart. Battery was a great price and didnt take long to get the battery put in.

Walmart auto care St. Elms & EugeneLack organization to be efficient; process orders timely Need (2) personsWhen extremely busy!!! CHRISTINA, mechanic, performed excellent job on mycar!! More mechanics in demand!

Great low price excellent store brand tires make by top manufacturers.

Once again, its hard to beat WalMarts prices and wide variety. Today I had four tires mounted and balanced for right at $300 out the door. Everything turned out fine, but the devil is in the details. I arrived about 20 minutes before the tire service department opened and was the first and only customer there. One other car pulled in after me just before they opened and was taken care of before I was. Thats detail #1, by the way. When I talked to the service MANAGER I told him I wanted the lifetime rotation and balance. When the car was finished, the charges didnt include the lifetime rotation and balance (#2). I noticed that the technician who installed the tires rolled down one of the electric windows on the vehicle (#3). I drive a 17 year old car. One window rolls down, but takes forever to get it to roll back up. It was raining. Fortunately it wasnt the broken window, but what if it had been? No idea why the window needs to be down to install tires! All staff were informative and polite. The estimated wait time was 35 minutes. It took closer to an hour (#4). Overall, it was a pleasant experience - other than being first in line and second served. That kinda rubbed me the wrong way for a minute, but since I didnt speak up I guess thats on me since the staff had no idea which of us was there first because we parked in separate lanes. In the end I dont think it changed the outcome. I would recommend this Walmart Auto Center if you dont care about details.

When you call the auto care center they fail to tell you that you need to make an appointment.

Today I was treated so well at this Walmart Auto, I need to give them a great review. They replaces my dead battery, under warranty but no receipt, in less than an hour and they helped me all the way. Thanks guys.

I called last night to find out what time they open which was 7am the young man assured me that I would be taking care of at 7am I also received a tire quote as well. I arrived at 7:05 am and they were not open they didnt open until 7:15 power the young man he had to wait on a manger to open. With no apologises from the opening manager. As I am checking in the young man tells me they have to have 2 associates in the bay at all times but the other young man was not coming to work on the count of a funeral and their was no Associate schedule ro replace him this was very much an inconvenience when I was told they open at 7am and would be able to get my 2 tires just really bad service

The manager, James, was very kind and patient. He used his own car to give me a jump, and when he discovered that a mistake was made, he immediately fixed it and gave me a discount. You can expect real service here.

Just trying to buy new bulbs for my tail lights, and they didnt have the standard bulbs in stock. I would have purchased the more expensive LED bulbs, however when I asked for assistance from the clerk, she said the manager was on break and had the only key to the cabinet, but he should be back in a few minutes. I cannot believe a retail store would make a customer wait for a manager (Terry) to get off a lunch to open a cabinet but okay I gave the benefit of the doubt for potential high theft item. After about 20 minutes waiting in the aisle, I asked a different clerk to page the manager. After another 25 to 30 minutes an assistant manager arrived. When I asked him to open the glass cabinet he thought the clerk at the counter should have had the key. To his dismay the key (apparently the only key in existence for this cabinet) was with the manager, whom I was asked to wait while the asst. Manager went to look for the key. After another 20 minutes neither returned to provide a customer with adequate service. Just proves that when a company grows and becomes a major conglomerate, the values and principles of customer service and satisfaction are irrelevant.

How is the cut off for service here 5:00pm when the closing hour is 7:00pm???? How? Please tell me on what planet it would take 2hrs to change tires while youre at it. Good thing money spends in other places.

If they wouls spend a little less time flirting with customers then they may make a decent tire shop. I have been here 4 times and each time they are lolly gagging with female customers.

Cool place

Customer service was amazing. The tech was very professional and assisted with the purchase and installation of my battery.

Two weeks ago I bought tires that totaled over $540.00.It’s barely two weeks and the tires are messing up. One just blew out on the road, and the manager of the center said there’s nothing he can do about it. I’m taking legal action if they don’t rectify their horrible tires. I’ve never had a tire go bad in less than 2 WEEKS!!!!!Please use my example as a reminder to never use Walmart’s service. It’s not worth the headache and the stress on my family or upon my wallet.Walmart should be ashamed of themselves for the absolute disgusting service that they’ve displayed. But they won’t. I won’t put another dime in such a disgusting, irrelevant, absolute ignorant, atrocious and ignorant business.

I’ve came here multiple times, different times a day, and they’re never available. Came one day at 5:30pm they said they close at 7 and couldn’t take any more vehicles. Came at 10am someone said they were understaffed and couldn’t handle more cars (there were only 2 being serviced). Just came now, at 3:48pm and this lady said they’re gonna close for one hour. I asked the reason and she didn’t say nothing, just closed the door on me. That’s very frustrating

Very professional

Dont expect customer service! Ordered 2 tires, received notification via they arrived. Called to confirm they were there & the price to mount & balance since the car isnt on the road. Both were confirmed by staff. In fact $15 was the price quoted to mount ea tire. Drove down here to be told the if they were ordered they would be here Thurs they arent supposed to take over the phone orders on tires & when you order you will get the text when they arrive.The female CSM treated us as if we were liars even though we showed her the text & cell phone proof that we had talked to someone today before arriving.

I arrived at this location at 7am when they opened, first person in the door. I had purchased 2 tires from them a couple months back and was bringing it in for the lifetime rotation. I had also purchased 2 tire from sams club a couple months before. When i purchased the walmart tires i asked if the lifetime warranty from sams would carry over and they assured me yes it would. When checking in this time foe the rotation i was told that they would not honor that warranty and i would need to pay $12 per tire to have it done. After talking it over with them and talking to the manager they all said i would still need to pay. After giving in and saying fine just do it they went to enter it into the computer and said “oh wait look at this i can do it”!!So now 2 hrs later my car still has not even been touched! Hows that for being first customer in line at the fabulous Walmart Auto center!! You may save a couple of dollars up front on cost but in the long run if you are looking for service it will not happen here! Take your car anywhere else!

They always do my oil change and am happy.

😁

Great price, great service.

The only problem i had with them putting on 4 new tires was the time it took for them to do it. But i guess that was the normal time to get 4 new tires put on.

Not good at communicating

Very helpful with my flat. Put on my donut. Did not have the size for my Impalas 20 inch tires.

Please check to ensure service has been done.

I set up an appointment for new tires and had them installed the next day. They are largely understaffed but are considerate to customers and still give each one the time the deserve.

The prices are great. Service can be slow at times.

Do not come here. At all. Man my lady bring her car in for a oil change. 2 weeks later the car says it needs another oil change. The techs look n say something wasnt right. But the manager said it was done right...these ppl are shady. And the manager Tracy is rude as hell. Its obvious....they didnt do it right. And another manager...Anna...she rude as hell as well. This is a Walmart. Service. U would thinks these ppl worked in Saks 5th Ave or something

Complete ignorance from the mechanics to management. Brought suv in for an oil change, got it back with NO oil in it. Brought 2nd car in for new tires, had to come back several times because the tech couldnt mount a tire properly. I think this place should stick to just selling wind shield wipers and scented trees to hang from rear view mirror.

Technician name James was very helpful and polite

Efficient service. Great place

They were very polite and professional, but they were very slow. I was told 30 mins but waited over an hour which made me late for another appointment.

Visited the Auto Care Center. Was ignored and treated disrespectfully. I Was passed up in line when i asked more than twice if i could be helped. Spoke to the acting Supervisor, he did absolutely nothing. Dont visit the Auto center, If your expecting customer service

Tires worn out before 5k didnt get me warranty on tire tred dont buy tires not worth in only last 5 months i dont even drive my car that much can not afford to buy new tires every 5 moths

Good service in the tire/auto center

So I was told it will be around 1&1/2 hours to get my oil change. There were about 4 cars ahead of me so I thought it seemed ok, even when there are 3 service guys there. Ive been here now 2&1/2 hours and when I asked someone how long it will be before my car is done I was just given an annoyed look and told they dont know and that they were busy.. The funny part is that they are all just standing around and talking!! Worst service possible. no professional service here folks. Never coming back!

Supposed to be open at 7am but 2hrs later no one is here, about 6 customers came and left.

The only reason I get my oil change at Walmart it because I have no choice. Last time I went to Walmart in Lexington NC TO GET DONE I WAITED FOR ALMOST 2HRS AND STILL DIDNT GET IT DONE 😡😡😡 I LEFT BECAUSE THEY TOLD ME THAT IT WAS GOING TO TAKE AT LEAST ANOTHER 30 MINUETS....

I didnt expect much from a Walmart tire center, however... they didnt call me when the job was done, they left grease all over my door and rims (not just a little that is to be expected), and the work that was done did more damage than what was there when I brought it in. I had an ASE master tech look at what they did and he said it looked like whoever worked on it had no idea what they were doing. If you can avoid it (which I could not) dont take your car here.

Didnt even get through the conversation with the guy on the phone and I already decided to go somewhere else because he eventually hung up on me because I couldnt hear him very well and asked him to repeat a couple things. Thanks

They were very helpful.

Walmart has just about everything u need.the only thing bad is the PRISES are getting high.

Good service, good price

Great fast service and knowledgeable employees

Ughhh put in hold no one came back to the phone

Very good time😁

Worst customer service ever! What was an hour tire change turned into 3 hours! They’re slow and pathetic! Do not come here! You’ll regret every second of it!

Tracy was very insightful and knowledgeable

Wasnt open when they said they would.

Worst customer service ever, more than 3h to get tires installed. When asked how long more will take, just got annoyed look or you can cancel the service. RUN!

Poor customer service. Very dismissive when I told them they put the incorrect battery in my vehicle. The guy had an attitude about it.

Its Walmart what more can you say

Fast service

Great service

No workers at the registers, Most workers socializing on the phone

Not bad

New tires

Awsome

More than 1 hour to change a tire

Ok place

3 hours to change a tire....

Thanks 😊

Worst

Excellent attention ... and everything well located