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Cricket Wireless
291 Main St, Hackensack, NJ 07601, United States
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Cricket Wireless
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Ta
Review №1

The guy was excellent professional and very helpful, better than anyone else that I have dealt with.

Vl
Review №2

They have best deals and the guy name AKI help me alot . i switch from Verizon and he offered me one of the best offer which i cant refuse ...

Je
Review №3

Best cricket wireless store in north Jersey. Steve is very nice guy for helping me out keep it up??? UPON FURTHER REVIEW I DONT RECALL WRITING THIS AND SINCE THEN THE PHONE HE SOLD ME IMMEDIATELY RAN OUT OF MEMORY. KEEP IN MIND IM REPLACING A TEMPORARILY LOST ANDROID WITH ANOTHER 3 YEARS AFTER PURCHASING THE ORIGINAL SO THE HELL IS THE NEWER PHONE OUT OF MEMORY! CRICKET IS A LOW END OPERATION!

Da
Review №4

Best customer service ever. You wont be disappointed with their customer service. The employees there go though every single single step with you and take their time with you. They explain every detail and makes sure you understand. Theyre fantastic and network itself is awesome.

Ta
Review №5

Great staff and best services hands down

Da
Review №6

I love this store, the staffs are very knowledgeable. Ive never had a problem with cricket, they offer great service for a very affordable price. I HIGHLY RECOMMEND COMING HERE !!

Fa
Review №7

More than satisfied by the excellent service. The employees and manager work nicely with customers in the store. The store is well kept and welcoming to newcomers. I would highly recommend going here to learn more about cricket wireless and utilize their services.

An
Review №8

Customer service is the best, ported in my number and he transferred all my information to the new device I bought, he was very nice to do that, he really had to work with me for like an hour transferring everything for me. Good plans and good rates. Recommended

Da
Review №9

One of best cricket store ever!!! I will recommend everyone to go to this cricket store even if the leave on the moon. The customer service is GREAT!Thanks for making my life easier

le
Review №10

After going through a nightmare and getting scammed at another Cricket location, the staff at this location were very compassionate and helpful. Great customer service experience.Steve is great

Ch
Review №11

This place is amazing. The best customer service in the world. They always keep their word and always give me best deal. I really glad to do business with you guys. I would like to tell thanks to all employees in this location for amazing service and professional customer service. Definitely will come back. Highly recommended!!!By the way $ 100 4 lines unlimited text talk and internet, no one can beat this price.

De
Review №12

Steve is excellent person he help me lot to get my old picture & contact from my lost phone.GOD BLESS U MY FRIEND.

Ma
Review №13

Steve thanks for helping me out. Cricket Wireless service is great

Ma
Review №14

These guys knew what they were doing! Finally, after multiple places telling me i couldnt get my number and i have to get a new number, these guys knew the trick to do it, and it was fast! Appreciate all the help my boys up there could do for me, told them i would recommend them to everyone lol!!!

An
Review №15

Went to get an upgrade for my phone as I happen to live in NYC and the staff was very helpful and as I picked my accessories for the phone they informed me they would bundle it and provided a nice discount for the items. The young lady even helped in applying the protective shield, altogether good customer service and attention to the customer, worth the drive...

Hy
Review №16

I bought a phone there a while back. Being new to this type of phone, I have gone back with questions. They are always friendly and helpful.

se
Review №17

This place is amazing. The best customer service in the world. They always take care of me, always advise me. They always keep their word and always give me best deals. I really glad to do business with you guys. I would like to tell thanks to all employees in this location for amazing service and professional customer service. Definately Will come back. Highly recommended!By the way $100 4 lines unlimited text talk and internet, no one can beat this price.

Wi
Review №18

Steve is the best his customer service is on point ! I will definitely recommend cricket to my friends +++++service.

Ju
Review №19

Cricket wireless is best thank you steve for helping me

No
Review №20

Very good customer service. Will recommend

Cy
Review №21

THEY ARE CLUELESS & USELESS & CAUSED ME TO LOOSE $1900 IN COURT. I HAVE CRICKET WIRELESS AND WENT TO THIS STORE BECAUSE OF A CONTINUOUS PROBLEM I HAD WITH MY DEVICE, ANY SINGLE EMAIL I SENT FROM MY PHONE, WOULD NOT SYNC WITH MY REGULAR EMAIL ACCOUNT THAT I CONNECT FROM MY LAPTOP, OR A COMPUTER, OR ANOTHER PERSONS PHONE OR COMPUTER, THIS CRICKET DEVICE WOULD NOT ALLOW ME TO SEE ANY EMAIL I SENT FROM IT, ANYWHERE ELSE EXCEPT ON MY PHONE. ON 9/19/17 @ 2:00 P.M. I WENT TO THE STORE AT 291 MAIN ST., HACKENSACK AND TOLD THEM I NEEDED TO FIND THE SENT EMAILS ON MY PHONE FROM PREVIOUS DATES AS NOT ONLY WILL IT NOT DOWNLOAD OLDER SENT EMAILS, BUT I COULDNT SEE THEM ON MY LAPTOP OR ANYWHERE ELSE. AS SOON AS THEY SAID IT IS AN OPTIMUM PROBLEM I TOLD THEM I ALREADY CONTACTED OPTIMUM AND SINCE MY EMAIL ACCOUNT IS WORKING FINE ON ANY OTHER DEVICE AND CAN BE PULLED UP PERFECTLY, IT IS A CRICKET WIRELESS PROBLEM AS MY EMAILS WERE GOING TO SOME NETWORK OR SERVER THAT CRICKET IS RESPONSIBLE FOR. I WAS IN THE STORE ALMOST 3 HOURS JUST TO LEAVE IN WORSE SHAPE THAN WHEN I WALKED IN. SHE HAD NO CLUE WHAT WAS GOING ON AND WE EVEN PULLED UP MY EMAIL ACCOUNT FROM HER DESK COMPUTER SO I CAN SHOW HER THAT ANY EMAIL I HAVE RECEIVED OR SENT FROM MY LAPTOP OR ANY OTHER COMPUTER SHOWS UP PERFECTLY AND SHE COMPARED WHAT WAS ON HER SCREEN TO MY PHONE AND IT SHOWED HER THAT NOTHING IN MY PHONES SENT BOX MATCHED UP AT ALL WITH THE SENT EMAILS IN MY OPTIMUM ACCOUNT. ALL OF MY INBOX EMAILS ARE THE SAME, BUT ANYTHING SENT FROM MY PHONE, WILL NOT HIT MY OPTIMUM ACCOUNT AT ALL, AS IF THEY WERE NEVER SENT. IF SOMEBODY RESPONDS TO AN EMAIL SENT FROM MY PHONE, THE THREAD WILL NOT SHOW UP IN MY OPTIMUM ACCOUNT SINCE IT ORIGINATED FROM AN EMAIL SENT FROM MY PHONE!!! AFTER 2.5 HOURS THE WOMAN SPOKE TO A MAN ON THE PHONE, IN A DIFFERENT LANGUAGE ABOUT THE SITUATION AT HAND AND HE TOLD HER TO HAVE ME DELETE MY EMAIL ACCOUNT FROM THE EMAIL APPLICATION ON MY CRICKET DEVICE WHICH IS A GALAXY AMP PRIME, AND REINSTALL IT. WHEN THIS WAS DONE I ALMOST FAINTED RIGHT IN FRONT OF HER. NOW ALL OF MY SENT EMAILS WERE WIPED OUT!!!! ALL OF THEM...NOT JUST THE 4 MONTHS I WAS MISSING, ALL OF THEM. THERE ARE LEGAL DOCUMENTS IN THOSE EMAILS, MY PERSONAL INFORMATION SUCH AS MY SS#, MY DRIVERS LICENSE #, ETC., ASSUMING CRICKET WAS PROVIDING A SECURE AND SAFE SERVICE. THE WOMAN WOULD NOT TALK ANY FURTHER, I WAS TELLING HER TO GET SOMEBODY THERE TO FIND OUT WHY MY EMAILS DISAPPEARED AFTER FOLLOWING THE INSTRUCTIONS SHE GAVE ME, AND SHE WOULD NOT EVEN GIVE ME THE STORE #. I NEED THESE EMAILS FOR COURT AND SHE JUST SAT THERE NOT SAYING A WORD AND I DID WHAT SHE TOLD ME TO DO. IF THIS WAS AN OPTIMUM PROBLEM, MY EMAILS WOULD BE IN THEIR SERVER AND I TOLD HER THIS. OPTIMUM DOES NOT EVEN HAVE A RECORD OF ME EVER SENDING AN EMAIL FROM MY PHONE AND THERE ARE OVER 1,000 THAT WERE SENT!!!! HOW IS THIS NOT A CRICKET PROBLEM??? I STILL NEED ALL OF MY EMAILS AND NOBODY IS WILLING TO HELP ME AT ALL. THEY KEPT SAYING IT IS AN OPTIMUM PROBLEM EVEN THOUGH SHE CLEARLY SAW THAT WHATEVER WAS SENT FROM MY PHONE WAS NOT SHOWING UP IN MY SENT FOLDER ON HER COMPUTER OR FROM MY LAPTOP, OR FROM ANY OTHER DEVICE. MY PHONE IS THE PROBLEM AND CRICKET NEEDS TO FIND ALL OF MY SENT EMAILS AND FIND THEM FAST. I TOLD THIS WOMAN WHO WAS EITHER THE MANAGER OR THE OWNER OF THE FRANCHISE STORE THAT MY IDENTITY WAS AT RISK AS ALL OF MY PERSONAL INFORMATION IS OUT THERE FOR ANYBODY TO SEE. I AM STILL SICK IN MY STOMACH OVER THIS AND HAVE ANOTHER COURT DATE AND NEED TO FIND THESE THOUSANDS OF EMAILS THAT WERE SENT FROM MY PHONE. IT IS A LEGAL MATTER AND I ALREADY LOST $1900 DUE TO NOT PRESENTING EMAILS FROM MY PHONE THAT WERE NEEDED. I TOLD CRICKET THIS AND THEY COULD CARE LESS.

An
Review №22

Cricket service is much better than t-moblie

Ne
Review №23

Love cricket. Had metro never had good service. Did 2 lines for $ 80 family plan. We are so happy with it. I suggest every 1 to switch to cricket wireless in Hackensack nj

Mi
Review №24

Knowledgeable, helpful and friendly salesperson. Made my 1st time experience a good one. Thank you

pa
Review №25

After paying over $150 a month for one line unlimted on t-moblie, i became very frustrated.This caused me to shop around ....and I walked into. This specific store.It was great experience from beginning to end.Manager explained all the plans and even helped me pick out a great phone. She had a lot patience and great product knowledge. Im so happy to be saving a ton of money.

Fe
Review №26

After going through a nightmare and getting scammed at another cricket location, the staff at this location were very compassionate and helpful. Great customer service experience.

ta
Review №27

The Employee was very helpful and when I told him the phone I was looking for he knew right away and got it from the back, also he had alot of knowledge of the Huwaee phone

la
Review №28

Great customer service, Prices are always right ! I was able to keep the same phone number. Will definitely recommend my friends and family members.

Ja
Review №29

110% World class customer service. Respectful friendly staff

Lu
Review №30

I love the great service and low prices of Cricket Wireless. If you choose to go to one of their stores, please go to this store on Main St in Hackensack.The staff is very friendly and will take their time answering any questions that you might have. You will not feel pressured or forced to buy anything. Cricket is a wonderful cell phone service that is owned by AT&T. Youll get the same super service as AT&T at half the price. Great phones also to choose from. You can also bring your own unlocked phone as I did with my iphone and youll be hooked up in minutes. Great people at this store along with great AT&T / Cricket cell reception and low prices!!!!

jo
Review №31

Very helpful and I got a great phone for a Good price.

JA
Review №32

I switched my three numbers from metro pcs to cricket and employee did awesome job to switch my contacts pic and other and my bill is only $ 90 including tax and unlimited everything

LI
Review №33

I love cricket wireless good service.

La
Review №34

Cricket is the place to be. Fascinating phones with wonderful features. And you can try before you buy.

ba
Review №35

I went today for an upgrade and the young lady there was very helpful and knowledgeable. Would definitely recommend friends to go to this store.

Be
Review №36

Steve really cares about his customers, hell go all the way finding you the best plan with the best price thatll fit your budget needs. At&t has unlimited data too. I switched over from At&t to Cricket Wirelees which is owned by At&t, coverage is the same just the plans are better because u get more for your money of data than buying it at At&t. I went to Verizon to check out their plans, they are the most exspensive seriously. Steve will take care of you good if you tell him what kind of plan fits your budget needs. Great customer service.

Gu
Review №37

Cricket is my provider and I love their service especially their cheap plans.

Al
Review №38

Excelente customer servicio steve thank

wi
Review №39

I am always given outstanding service at this Cricket store.

di
Review №40

Good service, go out of theyre way to help customers.

j
Review №41

Nice network plus cheap plans cricket keepit up

Ma
Review №42

Quick service

As
Review №43

Very nice customer service from steve

Ju
Review №44

Friendly and not pressure you to but expensive phone

Je
Review №45

Best wireless.Coverage with more Data for less money

Sa
Review №46

Nice customer service keep it up

Ta
Review №47

The best company never complain

Ja
Review №48

Cricket wireless service much better than metro pcs

Ra
Review №49

The people working at this store are very freindly and helpful & nice clean store

Be
Review №50

The workers were very welcoming, helping and understanding.

Ja
Review №51

Where clean store, excellent customer service nice cricket store in area

Ja
Review №52

Nice service much better network than boot mobile

co
Review №53

Cricket wireless excellent service

Ju
Review №54

Great customer service!

Ju
Review №55

Best customer serviceI like they help out. with the problems.

Aa
Review №56

I love this store nice customer service

ka
Review №57

Superb customer service 👍.....best deals & best service

Yv
Review №58

Great customer service keep it up👍

Ma
Review №59

Staff took care of my cell phone problem right away. Fast friendly service.

Ma
Review №60

Pretty good deals with good signal

Ma
Review №61

Best phones, services and price!!!! I say that and i have had all of the other providers in the past

Ma
Review №62

Where is people helpful to customers best store on Hackensack

Ed
Review №63

Good service than metro pcs

Wi
Review №64

Very polite good service love it

Na
Review №65

Cricket services great cheaper than Verizon

박덕
Review №66

Good service i love cricket network

Ja
Review №67

The best company never complain

Zo
Review №68

Very polite good service love it

Ke
Review №69

Excellent customer service keep it up

Sp
Review №70

Excellent customer service keep it up

Ma
Review №71

Horrible how the little white girl that works there goes outside and starts arguing with some guy right in front of her job. Horrible how she screams and curses in front of her job shows very bad reputation for the store and the employees

Da
Review №72

Steve help me to set up my account thanks my friend

Es
Review №73

Good customer service keep it up

Ka
Review №74

Best customer service in town keep it up !!!!

Ri
Review №75

Awesome store and awesome service keep it up👍👍👍👍👍

Ho
Review №76

Just like any other phone store

Ja
Review №77

I love cricket service

El
Review №78

My carrier, my love!

Ol
Review №79

Excellent service cricket is best

Cl
Review №80

Cricket service great keep it up

gr
Review №81

Just switched going good

Mi
Review №82

Cricket is a great service but this place in specific is horrible

Sa
Review №83

I love cricket

Aw
Review №84

Great service

Ma
Review №85

Best services in town

Ro
Review №86

Cricket wireless great service

Er
Review №87

This COMPANY IS THE WORST COMPANY EVER!THIS COMPANY GIVES ME 5 KILOBYTES!RANDOMS END THE CRICKET NOW!

Me
Review №88

Cricket is best

To
Review №89

Cricket Wireless is best cheap & best

Pr
Review №90

Excellent service

sh
Review №91

A++++ service by steve.....

Al
Review №92

Good service

Ab
Review №93

Good service

Na
Review №94

Good service

Sa
Review №95

Cricket wireless great

Pa
Review №96

Nice store

Jo
Review №97

Cricket wireless is great

Ge
Review №98

Cricket service is great

Lu
Review №99

Execllent service

Jo
Review №100

Good service

Information
12 Photos
100 Comments
4.8 Rating
  • Address:291 Main St, Hackensack, NJ 07601, United States
  • Site:http://cricketwireless.com/
  • Phone:+1 201-343-0804
Categories
  • Cell phone store
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:11AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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