Albert was super personable and really great to work with. The process of buying a car and trading in my old one was very painless. They were very quick and also stayed late and worked with me until our deal was finished and I drove off the lot with my car. I was very pleased! Definitely recommend. Quick and efficient!

We had the pleasure to work Kaitlyn Forry. She was patient, kind, and knowledgeable when helping us to resolve an issue we had with our car. You are very lucky to have an employee that represents your company so well.

MB Maintenance is hassle-free in Hanover. Loaner cars make it very convenient, and it usually costs what they say it will.

There was a miscommunication regarding the discounts available on the services performed. I was told that only one discount could be taken across all services when in fact there were advertised discounts on each separate service being done (I.e. discount on tires, discount on 40k mileage check up, discount on wheel alignment, etc.) The final bill did properly reflect the discounts for each of the services performed.Also there was no communication that they were not going to be able complete the requested services by the end of the day on Saturday. Because they are closed on Sundays it would be Monday before I could pick up the vehicle. I had to scramble to cover my work plans for Monday.I think the prices they charge for services are very high, in particular on the type of services that aren’t complex such as $2,000 for two axel break job, $600 to replace spark plugs or $150 to replace a windshield wiper.

We have depended upon the folks at Prime of Hanover for many years now and couldnt be more satisfied with their commitment, dedication and personalized approach that they have given us for years.We have been able to rely upon them for timely responses, support and willingness to hear and react to any and all of of our requests.

Top rate car dealership. Kudos Kaitlyn in service and Alberto and Chris in sales. Brian the sales manager is also great. Mercedes all day for me and I might even be upgrading to a 2022 soon!

They took excellent care of my car. Communication was excellent. They detailed my car and since I was on the road and it was raining, they kept it inside so it stayed pristine. I really appreciated the above and beyond care of my car.

I recently serviced my car at Mercedes of Hanover and was working with Meg and Dan the service manager, they are very professional and kept me updated with the progress of the repairs, they went out of their way to resolve any issues to get my car fixed right.I recommend taking your Mercedes there for any service needs, big thank you for a job well done, keep up the good work and excellent service.

From the top down an amazing team/dealership ... back for another amazing Mercedes and the process once again was flawless ... couldnt ask for more from a team/dealership from the sale process all the way through the life of ownership ... Frank, Matt, and Nate are an all-star team - thanks again guys!

Gus gets things done! I went in to look at a car that I didn’t realize was so far out of my price range. Thankfully I had Gus and he found me a 2017 eclass that was perfect for me price wise and a beautiful car. Within a couple hours we had a done deal and soon enough I’ll be driving in my brand new Benz thanks to Gustavo! Wouldn’t want to see anyone else!

Best car buying experience I’ve ever had! Chris Norton, my sales guy was a true expert. My special order came in perfect and I was on the road in under 2 hours the day after it came in. I really couldn’t have asked for more. Also the support staff was attentive and kind. Bravo!

The dealer is a great service center, normally flawless. This time, however, a computer glitch deleted a service appointment I waited two weeks to get. They fixed it by slotting me in a day later so it was not too bad but surprising anyway given how good they have been in the past. Otherwise five stars, especially their valet loaner car program where they pick up your car and leave you a loaner, especially since this is the closest MB dealer to me and is over an hour away.

The dealership is top notch and Albert Rivera is an excellent sales consultant. I went to two other dealerships before Hanover; the difference is striking:1) I was treated like royalty the first time and every time I went in2) the follow up and attention to detail was great no matter who I talked to3) I was given timely progress reports on the status of my vehicle build4) the atmosphere of this dealership is professional and service oriented with a relaxed vibe - you are family5) Albert Rivera is a gem; conscientious, knowledgeable and great to work withJust a terrific experience and I simply adore my new vehicle. Run, don’t walk, to Mercedes of Hanover.

Needed to go for service for software update. They did reccomend other item but I will get those elsewhere. Service team was very professional and not pushing for unnecessary work. Place is spotless and very busy. Office rep was great explaining everything. Thank you

Professional & technically proficient in all respects. The provision of a “loaner” vehicle and delivery of our repaired vehicle was a pleasant & welcomed surprise. Our 1999 CLK 320 with 246,000 miles was not a technical match for the 2018 loaner and therefore a little instruction would have been of great assistance.

First time at theHanover location. Everyone was very welcoming and kept me comfortable w drinks and snacks. One of my. Est experiences ever.

How would you like to go the dealership (Hanover MB) for a brake check and repair,? and leave with only a change of brake fluid because thats what they said the problem was. 550 miles ( and 3 months) later I was still having same problem, but was told it was not my brakes. I then return to Hanover MB and they said oh yes, your brakes needed repair, and they still do. I had just returned from a drive to NYC and NH. Not a good feeling. Service manager not accommodating, nor professional. I only had a receipt for brake fluid change, was NEVER presented with brake estimate at the time of my visit. They did the service, and I paid for it. I have never had this experience of the 50 years I have been driving and getting cars repaired.EVEN AN APOLOGY WOULD HAVE BEEN BETTER THAN NOTHING, WHICH IS WHAT I RECEIVED. I dont think they deserve to be a MB dealer! Past owners, no problem!!!!

Brought my Sprinter Touring Coach in for recall service on wheel sensors. From initial appointment contact to completed service, it was the best experience Ive ever had at a dealership. Chavin Fagan is the consummate professional service rep. He made certain I was comfortable waiting, gave accurate and timely updates, and thoroughly explained the delay due to a rust bolt that needed special attention. All work was done quickly and done right. I even got to thank the mechanic/technician for his good work, which is a rarity in todays work environment. If the people I met during this visit are indicative of the rest of the organization, MB Hanover is the place to go for all your service needs. Thanks!

My experience with Mercedes Benz of Hanover was outstanding! My advisor, Meghan Gauthier, was incredibly thoughtful and efficient. I couldn’t ask for any more from the car dealer.I won’t hesitate using them on a consistent basis.

Great experience overall having my car serviced. Kaitlyn was great handling everything for me from scheduling, advising on service really needed, coordinating detailing and loaner... worked out perfectly. Oh by the way not only did the service technicians do a great job, the detail guys made my 2013 CLS550 look new!Great service department.

Kaitlyn and the service department team were amazing. Very knowledgeable, efficient and professional. If only my replacement key cost $20... then I would give them 6 stars!

Hanover Mercedes received my car from a MB Roadside Assistance situation Enio my service manager responded promptly and in a courteous efficient manner. He was sensitive to my need to get the car finished quickly yet made sure to give my vehicle a full inspection with recommendations. Mercedes of Hanover gave impeccable service and I appreciated it.

Service department was excellent. I had a great experience with Kaitlyn. She was responsive and kept me in the know

This was the single best car buying experience I have ever had. Edgar gave incredible service this was my first time buy a brand new vehicle and I did it by myself. Edgar made me very comfortable and I was able to purchase my vehicle and leave with it the very same day. AMAZING! I would highly recommend doing business with Mercedes-Benz of Hanover ❣️❣️❣️

I always use Mercedes Benz of 📍HannoverAnd Every time i bring the car here the process of maintenance is smoothVery good people and professional.thank you

Thanks for the terrific customer service in my prepaid maintenance work. Fast friendly experience.

Very efficient and professional service from booking the appointment online to bringing and getting a loaner to pick up. Communication during the day was excellent. Car was clean and all service recommended was done! Very happy

Ennio was great to work with. He took the time to explain things in layman’s terms and made the best suggestions. I would recommend Ennio highly!!

They were very pleasant to work with and worked to get the car ready early to meet our schedule

Chavin was most understanding and helpful! I would definitely recommend for him to help me anytime!As far as the service technician, I believe he needed an assistant. I watched him try to repair, what I was told to be an easy installation, for 3 hours. I was told it would take 1-1 1/2 hours. It was really painful to watch him repair my car.Other than that, Chavin was the redeeming grace!

Joe Zuccarini and Matt Orchard made the process seamless! Happy with process and vehicle. Would go back again! Thank you

Best experience buying a vehicle! Edgar was very helpful and responded quickly with any questions I had. Best salesman I’ve dealt with by far.

The gentleman did a great job. He was on time, courteous, answered all my questions, and got my car running.

Chavin and the rest of the team were super friendly, and the repairs took less time than we originally thought. Brought our Mercedes Sprinter RV in for some work and they took great care of us!

I brought my vehicle in for routine service. Service A, state inspection and tire rotation. Made an 8 am appointment. They couldn’t do it day one. Kept it a second day. Received notice it was done at 11:30 am. I gave them until 1:30 pm. Showed up it’s not ready. Turns out it was never inspected. They said it was taken to be washed before the inspection and they didn’t realized. After waiting 30 minutes it comes up. Oh and wait it was never washed! How doI really know Amy of the services where done. I got an I’m sorry from them. Truly disappointed!!

Meg is a pleasure to work with, very detail orientated, and goes out of her way to provide great customer service!

Chavin was amazing and very personable! He made me feel as if my needs were the center of his focus which is rare customer service to receive. He really took ownership of my needs and my experience and thats what creates and builds loyal customers.

My Service Advisor was Chavin...he was efficient..thoughtful..and amazing throughout the process..When driving away..I said to myself..Thats why Im a loyayl Mercedes customer..People exactly like Chavin..Made my extire experience remarkable..JTimmons

Everyone knows that car buying is a process. From the research to the financing to dealing with the sales department, the process can be anything but smooth. Mercedes-Benz of Hanover made the entre process silky smooth.I was looking for a specific type of car and went to several Mercedes dealerships to see if they could find or order one for me. Phelan Dussault was my sales consultant and he wasnt pushy, or tried to talk me into anything on the lot. Instead he said you obviously know what you want, Ill call you or text you if anything comes in. Over the next 8-10 weeks hes texting me cars that are coming in similar to what I was looking for until the car Ive been looking for finally arrives. Phelan drove up to their Maine store and drove it down for me to come look at THAT day to make sure I had a chance to look at it. No other sales consultant took care of me like Phelan. He just wanted to make sure I found my car. I really appreciated his professionalism and his willingness to get me what I wanted. I will only go to Benz of Hanover now, which is an hour and a half out of my way because of well my car shopping experience was with them.

We worked wtth Phelan Dussault and he was the most professional car salesman weve worked with. He made the process go smoothly and provided excellent customer service during the transfer process, and was 100% responsive on post-sale details. I would give him 10 stars if available.

Hands down best experience with a dealer I’ve had, this was my first new car and there salesman phelan dussault made everything easily understandable and got me in it within the week

Phelan was super easy to work with. He was very attentive and very knowledgeable. There was no pressure at all but he did everything he could to help us get our new car!

I would like to say “thank you” to the entire staff at Mercedes-Benz of Hanover for a wonderfully fulfilling automotive buying experience! Everyone was most courteous, professional, and always bent over backward to make sure that the customer was satisfied and happy!Most of all...I would like to say a big “Thank You” to my sales associate Albert Rivera for his polite courteous attention, and concern for my needs. Albert made purchasing my first Mercedes an experience which I shall not forget. He is the sole reason for giving Mercedes-Benz of Hanover my business, and I look forward to a long and fruitful relationship with Albert and Mercedes-Benz of Hanover!Thank you again,Roderick MacIntyre

Trish Backlund is absolutely your very best employee. She is knowledgeable, kind and extremely patient.

I have been there a few times and by far service has been great. I have had a few issues with my 2013 c300, but love the car. It seems everytime I bring it in your staff and mechanics know exactly what to do. The loaner ability makes it very convenient for me as I never go without transportation. Thanks to Talisa and all the folks at Mercedes-Benz of Hanover. I appreciate your time, expertise, and kind services. I would recommend them to anyone!

Enio Rebolo did a great job keeping me informed of progress on my car. He answered all my questions and helped install my new cell phone which was a mystery to me. Enio needed patience helping a senior citizen with plenty of questions! Thank you so very much Enio for a job well done.

Chavin was very helpful and professional. Everyone I spoke to during my transaction were also very nice. Caught a flat tire car was towed directly to the dealership and they took care of it. Got to ride a pretty loaner for 2 days. Great staff!

Great service and comucation is always key.Meghan did a very good job!

Great service! Smooth process in and out no hassle.

What an incredible experience from start to finish! The entire team went out of their way to accommodate me and roll out the red carpet. Frank T, GM, is always a pleasure to work with and ensures that every customer feels like the only customer with his level of attention and service. His team, specifically Phelan, my Sales Consultant, and Matthew, my Finance Manager were exceptional. Knowledgeable, professional, friendly and genuine. Thank you to MB Hanover for making my purchase convenient, safe, personalized and super efficient! Highly recommend!

Have nothing but pleasant and efficient transactions with this dealership. Staff is always very helpful and friendly. Meghan in the service dept goes above and beyond.

Great car buying experience! Team effort including sending me a personalised video of the car to helping me close (thanks Nate!) and finance. Great service!

From intake to pick-up, everything was great. Grace, on phones, set my appointment, understood what the issue was, explained the process. Young man who took my car was friendly and courteous. John, my service rep, was great: communicated an accurate time-line and price. I was willing to use Lyft but he secured a loaner vehicle and made sure I was comfortable in it before I left the lot. Pickup was courteous all around: John knew who I was when I arrived, immediately had my car brought around and the young man who drove it up was courteous as well. All around painless experience.

I really appreciated the honest, down to earth customer service. I will definitely comeback to Mercedes Benz of Hanover for my next vehicle purchase!

Awesome service! Chavin was great! Patient,respectful, and very helpful found my new home!

Patricia, service advisor, was very personable and kept me informed. Problem was corrected and vehicle was returned clean.

Talia was great Everything you want an employee to be. Customer service oriented, professional, knowledgeable.The cashier must be a relative of the owner(a). Never greeted me, took my credit card without comment, never thanked me, just threw the credit card on the counter once the transaction was complete. Pathetic and unprofessional. The star rating reflects the cashier’s behavior.

From the second we walked onto the lot to the second we drove off in our new Mercedes, I couldnt be more satisfied with the quality of service we received. Our salesman Edgar Monterrosa was in the middle of something when we approached him and he greeted us like we were the only people at the facility. He went above and beyond throughout the whole process to assure we were satisfied. Thank you to Edgar and the rest of the staff for making our Mercedes purchase a pleasurable one!

I have a 2015 ML350 and the check engine light came on about 10 days ago. As it is the only car we owned (at the time) that could satisfy our family needs (car seats, etc), I wanted to get it addressed quickly to ensure the car was safe and functional. I called and service informed me they were busy and I couldnt be seen for over a week (this past Tuesday at 8:45am). I showed up and was told I wouldnt have an update until 1pm.Fair enough. I appreciate the fact that garages can be full so I asked for a loaner. I was told they didnt have any. A DEALERSHIP did not have any loaners. Incredulously, I asked how this could be? I was informed I should have booked in advance--how was I supposed to know? I had no clarity that any diagnostic check would take all day (I had an early am appointment afterall). I also dont understand how a dealership can knowingly take in X appointments in the day and not have an appropriate protocol/process in place to ensure its clients have appropriate accommodations. Our service rep (who we have always enjoyed interacting with previously) offered to call me a lyft. AN HOUR went by and still nothing so he thankfully asked a valet to drive me home. While I appreciate the efforts of our service rep, I find the policy of this dealership to be absolutely shambolic and unprofessional for a dealership that represents a luxury brand.After not being updated for hours and repeated attempts to get answers that went unanswered, I finally got an update around 2:30pm (1.5 hours after I was told I would have an update). I was told the ignition coil had to be replaced. I was told it would be taken care of for me and it would be ready by 5pm.I was dropped off at the dealership. While waiting, I heard several employees of the dealership openly talking about technicians going home early, or not showing up (this might explain why their garage is so backed up).Finally I was told the car was ready and I was presented with a bill for $429. No apologies for the delays, no explanation as to why such a malfunction may occur, etc. Upon a cursory review of what an ignition coil replacement costs for a 2015 Mercedes ML350, it seems I was charged substantially more than average cost of replacement.Honestly, I am not one to post reviews or complain for the sake of complaining, but this entire experience is enough to sour me from buying another Mercedes from this dealership.

Good communication regarding what needed to be done and when the job would be completed. Nice loaner car!

We purchase a beautiful Mercedes Benz today. Chris who was our salesperson is incredible. I call him in the morning, he told us to come right up. He had the car ready. We took it for test drive. He put the deal together right away. We were very happy with Chris’s knowledge, professionalism and kindness. He did everything we asked and more. We drove out of the MB dealership with our new car By 4:00pm same day. It is a very organized dealership from sales, finance and service departments. It was an awesome Experience. Five stars to prime. What a pleasure, thumbs Up to you Chris and his colleagues. See you on the next one. Your the best.Thank you so very much,Michael and Nicole Dedecko

Took my car in because of a recall. I was told I get a multi point inspection and the car would be washed. As it was it did not need service for the recall and when I asked about the multi point inspection I was told yeah yeah you got it without any documentation checklist or anything you normally get from Mercedes dealer. As far as the wash goes, leaving it in the rain five minutes would’ve been superior. It looked BAD. The fact that the service rep saw that and did nothing about it is shocking.

Best experience ever .... for the second time they have been nothing but super professional and accommodating and got me loaner even when they were fully booked for a while. Chavin was a sweetheart and made everything super easy and fast. Thank u 🙏

I’ve recently had the pleasure of being supported by Service Advisor Enio Rebolo at Mercedes Benz of Hanover MA, all Mercedes-Benz owners know that their Sales & Service teams are bar none, but the one thing I’ve always appreciated more than that is the personal exchanges and small touches that transpire, I’d just built my car and the issue I had was simple, but Enio went the extra step to make sure that all the superior performance boxes were checked! Thank you, and as you already know, I’ll see you all soon.I also want to mention the excellent work done by Albert Rivera, the Salesperson who assisted me with my current build, Id met Albert about 1.5 years ago and started the conversation about what I wanted to build next, and when the time came, he sat with my husband and I and made sure that we got everything we wanted in our car, I couldnt be happier with it, shes BEAUTIFUL! so bravo to Albert Rivera as well!

Nathan went out of his way to make sure I was happy with entire experience. He will have a customer for many years to come!!

Every team member in the company was very helpful and my salesman Gustavo was honest and and cared about my well being as a person as well.

Nick Pacheco provided high quality customer service from the first day I stopped by the store to purchase my new Mercedes. I would easily give Nick a 150% because he went above and beyond to ensure I was satisfied. Job very well done, Nick. I highly recommend!

This Dealership has great service vey nice and respectful technician no pressure on overall great service I will be returning for service in the future

They finished my service appointment ahead of schedule. My car was washed and vacuumed. Prices are high. But service is excellent.

Always courteous and efficient. Customer care is among the best from servicing to pick up and delivery of vehicle when required.

Excellent service for my car and very professional staffI had an issue with my tire rim and brought to the Hanover dealership Trish helped me from start to end very pleased she and the service department did a excellent job highly recommend and if I need will again bring back for help

Albert over at Mercedes Benz of Hanover was a pleasure to work with. He was very responsive and got me exactly what I was looking for. Highly recommend working with him and his team.

Mercedes Benz of Hanover is always a pleasant experience. They are always thorough when I bring my car in for service. I also love that they allow well behaved dogs to hangout in their waiting areaShowroom.

What can I say, wish I owned the placeIts a great place with very nice people

Great communication! The two individuals I communicated with were both kind, friendly and REAL. I really appreciate the pick up delivery service.

My vehicle was due for an oil change and needed a rear break light. Michael Street supervised the intake and service progress. At all points of contact Prime Staff Members were professional courteous and attentive. I waited in a safe, immaculate, area that had a full garage view. My vehicle returned from servicing freshly washed, vacuumed, and had been given an additional sunroof safety inspection for a potential recall hazard that, luckily, was not an issue for my car. Even the price was a pleasant surprise. All good Highly recommended.

Talisa is great at her job, however, there are other issues that need work. Such as...if I make an appointment, I expect my vehicle to be worked on that day, not the next. I think Talisa was put in an tough position trying to deal with customers that are unhappy for something Talisa has no control over. She is an asset the Hanover Mercedes.

Enio was really great and helpful! Very fast and efficient service.

My salesperson Gustavo went out of his way to find the exact vehicle and options I requested. He was a pleasure to work, a very kind and considerate gentleman. I would highly recommend him to be your person if your shopping for a MBZ!!!

I had a very bad experience at the dealership today. After looking at cars online I was contacted by Sara regarding the car that I was interested in. She notified me that the car was only available in Manchester NH and the car could be shipped to Hanover so that I could test drive it. I agreed and was told that in order to secure the car I had to give a $1000 deposit. I scheduled an appointment to go in and before the appointment Sara called to ensure that I was coming and told me to ask for the manager Brian. I came in and asked for Brian but instead I was introduced to Phelan Dussault. Phelan looked for the car and talked me out of reserving the car and suggested that I look for other cars that are coming in stock. During the conversation Phelan was very unprofessional asked me if I worked and where and what I did for work. He also continued to talk me out of purchasing a car and stated that I should save my money for my family instead of giving it to Mercedes Benz, which was very presumption and rude. The dealership should work on the professionalism of staff and provide retraining we’re it is needed.

The drop-off/pick-up process is smooth and painless. Picking up a freshly washed vehicle is a nice touch. Communication (via text) of the repair status is great.

Loved my experience at Mercedes of Hanover. I dealt with Joel, Albert and Matt. All provided great service. Very friendly. No high pressure sales. Patient with questions and very helpful. I highly recommend.

Enio and Mercedes if Hanover was great! They always take good care of me and keep my.cae running in tip top shape. They are honest about maintenance and always try to find ways to save me money. Enio, in particular was a great communicator and explained everything to me in terms I could understand. Highly.recommemd this dealership for maintenance, or if youre buying a new Benz!

My entire experience was great and will definitely come back again. Nick Pacheco was super helpful and the process hassle free. Overall great customer service.Thank you again Nick

Excellent service! Very professional.

Not impressive service. I have had a deal pending for 60 days, couldve been 30 due to a recall on vehicle, but salesperson negligence is costing me another month. Dont expect them to keep interest in you once theyve got a deposit. Barely apologetic, avoid you like the plague when you want to talk to them, really lacking what I thought the Mercedes experience would be. Solid disappointment. Will not use them for my next purchase.

Always outstanding vehicle and customer service. Cannot say enough positive things about Chavin. He is the absolute best!

First class all the way. Thank you

Due for a routine service. Scheduling was easyMy agent was Talisa and she was extremely helpful, affable & knowledgeable. Getting a loaner car was very easy. Service was done on schedule & my car had been cleaned . I certainly recommend MB of Hanover

I could not have been more happy with the service provided by Mercedes Benz of Hanover I stopped in expecting to make an appointment and they were able to look at my car immediately. Trish kept me informed each step of the way. They were quick with diagnostics and resolved the issue did a great job cleaning the car could not have been better service!

I would recommend MB of Hanover to anyone. Chavin is my service Advisor never got disappointed.

Had two repairs that were covered under warranty. Was provided a loaner while repair was being performed.Meg Gauthier in Service is very professional and courteous. She kept me informed of the status of the repairs. That is what Customer Service is all about.Thanks Meg and thanks a Mercedes Benz of Hanover.

Talisa was great! Truly focused on customer service! An asset to the dealership to be sure!

All of the staff so far that I’ve connected with have been highly efficient and professional! Meghan from service, though, so far exceeded my expectations thus far as a “new” to Mercedes of Hanover Service customer. My car needs a back-ordered part right now, and she’s vowed to rectify the situation as soon as possible!

Patricia was very professional and friendly. She made the experience a positive one. She was knowledgeable and helpful.

Kaitlyn took care of getting my car repaired with ease. I was completely satisfied with her updates on the progress to repair it.

Thank you Sean and the team for making my car buying experience so easy and pleasant!

Great service. Everything done timely and at a fair rate. Will highly recommend this place to all.

Chavin was professional, informative, and easy to talk to at my service visit at Prime. He explained about the service for my extended warranty and approximate cost. Chavin called to explain the diagnostics and options for repair. He was patient explaining use of complimentary car loan.Chavin was previously my service advisor……..always very helpful with advice…….and hoping I have him as my service advisor for my next service appointment! Thanks, Chavin.

Amazing service once again from the Hanover Prime Service Center! Chavin was wonderful to work with.Thank you Chavin for all of your help.!