I had a very similar experience as the other poster. Entered the store at my scheduled appointment time. All three representatives were helping other customers. I browsed around the store and checked out all the different products and devices. After about 20 mins, one of the representatives came by, impatiently and rudely processed my return. Its not the time that I waited nor the fact I was not greeted when I entered. It was the whole return of the merchandise encounter and the exchange that I had with the person which compelled me to write this review. I am certain I had the same exact representative as the other reviewer; since right after I read his review of the store, I got the same irritating feeling as I was walking out of the store. Verizon please take note. Weve been with Verizon for more than 30 years, and wireless customer for more than 15. This was the worst experience that Ive ever had.

Our sales person Courtney was excellent and very knowledgeable. She listened to what we needed and got the best deal for us. Very happy.

If I could give 0 starts I would. I generally never need to go into a store to manage my account or make purchases. However, Verizon customer service sent me in to exchange a defective pop socket that was shipped to me for my sister. Upon entering the store I was greeted by a sales rep that was assisting another customer purchase a new device. The sales rep seemed annoyed as I was entering the store. He asked me what I needed and I advised him that customer service rep sent me in to exchange a pop socket I purchased online that I was unable to return due to it being purchased as part of a bundle deal. When I handed the pop socket to the sales rep he looked at it and said do you want the same one? I replied with any pop socket will do at this point he looked at me and said it is going to be a minute and continued with his customer. I happen to notice this persons name tag and it appears that he is the store manager. After some commotion trying to find pop sockets out of a basket full I was given 2 options and told to pick I said it did not matter I just wanted it exchanged he yelled it is for your device sir, in which I replied no it isnt so I just picked one out he exchanged it handed it to me and did not even acknowledge that I said thank you for your help. This is terrible customer service. I worked in this business for over 14 years in the past and managed multiple Verizon authorized retailer locations. I know this type of customer service is not reflective of Verizon over all. I was extremely upset at how I was treated at this location yesterday. I would have had no problem waiting until someone freed up to assist me. I 100% understand when processing a sale it requires your undivided attention. I was in no hurry at all. Needless to say I will not be returning to this location. Overall it seems this store has gone down hill over the recent years. So beware!

Giving this location and the employees (that I dealt with) anything more than a 0 is being generous. I think I draw the line at an employee (Joana R) trying to get physical with me, to the point where she had to be held back by another employee. What an embarrassment to the company to be represented by such an individual.

Today on 8/2/21 went to Verizon that is located on Jonestown road looking for help with watch pairing to cellphone the information I received from one of the workers was incorred never went to my account to found out how things were setup just inform me I was sold the wrong watch for my phone which was not true I have a galaxy watch 3 and a 5G note. I felt this was told to me so I could just leave I will never return to this location again very unprofessional the next step I will get his name and report him to corporate so this individual can learn what customer service means.

Very cool employees my charger was not working brought it in guy cleaned it with his tools for like 15 min got it working again no charge very awsome of him when I go buy a phone that guys getting all my business.

Came out knowing less then I did when I went in! Employe acted like he had no time for me! Gave me false information! Need to hire people that are people friendly! Wont go to that store again!

Walked in at 5pm on a Monday and was told they were closed and no one could help me. Your business hours via google maps says that the hours were updated by the business three weeks ago. Monday, you close at 8pm… if these hours have fluctuated and changed within three weeks… I’d recommend posting that change. Especially so customers don’t drive out from however far they’ve travelled, to just get turned away. I wasn’t even asked why I was there, just told “We are closed and no associates are available to help you”. Can’t be good for business, or customer perspective of your outlook on customer service, to close 3 hours earlier than published, and not even really care why a customer is there. Won’t return to this store at all.

Went to upgrade phones, and the store had no Samsung phones. Wow.... Went to a nearby Best Buy and got them in minutes. Came back to the Verizon store and the tech was helpful and made sure our plans were as we wanted them and we had the appropriate insurance.

Walked into the store and was told to sit and wait over there and waited for about 15 to 30 mins. In that time I saw an employee help someone else who was there before us and not even ask what we needed. Then they proceeded to help somebody who came in after us. Once Courtney was free, she helped us with all of our questions and was great!

Walked in to make a small change on my account. Walked up to a guy sitting down playing on his phone. I asked him to help me and he told me he cannot help me TODAY and to call customer service due to staffing issues. I told him that there was nobody else in the store, he looked at me and said sorry and started playing with his phone again. Terrible customer service!!!

Bought a new iPhone, at this store, one month ago. Phone would not hold a charge. Defective battery. The salesman informed me that my phone would be replaced with a refurbished model. I explained that my phone was only a month old. He was extremely rude, turned his backand walked away. After inquiring if my battery could be replaced, the salesman’s sarcastic response was “good luck with that. Go to the Apple store they made the phone.” Never will do business with store again.

I bought a new phone from here. I paid for AppleCare. Apparently the agent never actually applied it to my line, so after contacting apple, they expect me to lose 200$ for their negligence. They claim that I agree to those terms. Who agrees to paying for a service and not receiving it???*****UPDATE AUGUST 1,2021After getting my credit card company involved, they refunded my money. A week later Verizon rechargedme the 199.97$. Since it’s hard to get Verizon to help or converse, I have contacted my credit card company again to start this cycle over again. RUN. As a customer for 23 years I recommend you run.

They dont have much in store. Might as well just get online and order from home

I made an appointment via the My Verizon app earlier in the day. I checked in via the app once I arrived.I needed a new 5G capable SIM card for a new Samsung Galaxy S21 for my wife as well as service transferred from her old phone to the S21.The staff wanted to make sure I transferred my data from the old phone to the new one. I think they were surprised when I already had the data migration completed.As the agent was moving the service to the new SIM, he noticed my Batman themed ball cap and my homemade Batman themed facemask.He queried me about who I thought the best movie Batman is. I answered Kevin Conroy, noting that Batman Mask of the Phantasm did have a theatrical release. He had a small epiphany when he realized it was in theaters and he enjoyed getting an answer other than Bale or Keaton.He then told me a great story about how he got to be an extra in the stadium scene in The Dark Knight Rises.So in short I got great, courteous, expedient service and a stimulating conversation about Batman.

Very very helpful, made sure I understood everything before I left.

Friendly and knowledgeable staff, thank you

If youre in the Harrisburg area it will be worth your time and trouble to go to the Verizon store on the Carlisle Pike and Mechanicsburg. The manager there in Mechanicsburg Verizon was able to resolve an issue and take care of me unlike the Harrisburg store on jonestown road. Very disappointed with the lack of service the Harrisburg store provided but very impressed with the store and Mechanicsburg. I dealt with David Click, who was personable, understood my frustration and did everything possible until he was able to resolve my resolution. I live on the east side of Harrisburg and it was about a 45 minute drive to Mechanicsburg, however I will drive there every time I need anything because how well they treat their customers.

Went in for a charger for phone, the guy at door said they would see what they had. 3 other people came in after me and he took care of them before me. Walked out and will never go back to that store.

Shannon was great! She went above and beyond to get the phone we needed. Their system was not being cooperative but she never gave up! Never lost her patience either. They were great with keeping all customers safe and cleaned every surface in between! Highly recommend this location.

This store hasnt always been particularly helpful to me. Not fond of waiting outside in the cold due to Covid restrictions. Received much better service at the Shamokin Dam store.

Ignored for 20 minutes after I entered the store. Then NO PREPAID PHONES IN STOCK. Sneered and said go to Dollar General. Awful.

Stood out side for 15 mins in cold to be told cant go in several of us had to turn around and leave nothing posted to let us know... Very in customer freindly.. disappointed

They Always help me solve all my problems ! Very Pleased.

I tried to pay off a prepaid wireless device and we had a friendly dispute about the type of service (they insisted it wasnt prepaid) and amount i owed. It was never settled.

I always have an incredible experience.The staff goes above and beyond to help.They handle themselves professionally with customers.While I was there an elderly gentleman with a flip phone cursing, he was disgusted with his phone. My guess was he probably had it forever n needed a new one.They took him in n he came out happy n with a bag, anew flip phone was my guess.My hats off to the Verizon staff in Harrisburg, PA.Thank you Jeff and Courtney!

Great service from Verizon rep Jeff, located at store in Colonial Park, Hbg, Pa!

My Husband and I had an awesome experience! We bought 4 new phones. They found rebates we didnt know we qualified for. They took the time to transfer all of our old phones information to the new ones. Answered our million and 1 questions! I would definitely recommend this store and its associates! Thank you to Adam for all your help!

Very knowledgable and helpful

Not bad for a Verizon store... They are friendly and helpful at this store. They do try hard to sell you extras... but that is what they are prob trained to do. The wait times can be long at times... that is prob just because they are one of the only official Verizon stores in the area anymore. I would definitely shop here before going to an authorized retailer... because at the official store they can do more for you.

After 15 years they made it so terribly hard to cancel my account. Could not do it online which told me to go to store. The store then said I could only cancel by phone. Luckily the rep stayed with me while I spent 20 minutes attempting to get through to a phone rep to cancel. Then when I asked for a confirmation of the disconnection via email they hung up. After this I think Im going to cancel my FIOS also. Highly doubt I will ever go back. A technology company should have the capability to easily handle any transaction electronically.

Wouldnt allow me in the store to shop due to COVID restrictions. Had to ask questions out front of the store and could barely hear what the rep was saying because of all the traffic.

Worst customer

Waiting for over 15 minutes but understandable because of the virus

Very bad experience. I understand we are in the midst of a pandemic but there is still such a thing as customer service. Spent $1500 on a new phone and accessories and was assured they would be able to put the phone the phone together and assist with the transfer of the data. When I arrived they said no and that on-line customer service said the wrong information. I admit I was extremely agitated and care across very strong but the manager, whose name out of respect, I wont type here was extremely rude. I do admit I was extremely agitated after spending so much money and being assured multiple times that everything would be taken care of. WILL NOT GO TO THE HARRISBURG STORE EVER AGAIN!!!!!

Love verizon, long time customer. But they are going overboard with the covid precautions. I went in to resolve an issue and they wouldnt let me inside (I had a mask on). I had to stand outside in the rain as they looked into my problem.

Closed due to COVID then refused to return an order since is it now outside of the return window.

Its a cell phone store. However, the young Lady that handled us, was no nonsense, straight forward, but knowledgeable.

Worst company I have ever dealt with, charge you extra anytime possible. Outright lied to me from customer service. They say they record your phone call but won’t go back to see what you were told

Recently went here to trade in a phone (Best Buy helped me get a new phone through them) and the one employee was very rude to my husband and I. She was angry she didnt get the sale and jokes that she could have used that to help pay for her kids. She talked down on Best Buy and said that they lied to us and could have down the trade in there (which is wrong). She insinuated we were dumb for believing them. Very dissatisfied with this store. Will go to Best Buy every time I can.

AWESOME experience! Josh the sales associate was great & easy to work with as well as knowledgeable.Josh gave my son a good phone plan & a new phone which my son is paying for himself...

I guess its part of the retail business .. they are there to sell you up..upgrade..more....even when you tell them you just want the basics.

Great team here. Make sure you talk to Click! The best of the best! Great selection, great service, great people to make you feel like one of the family!

Had my problems taken of

Went to update phones and had a wonderful experience. We were acknowledged at the door, directed to a knowledgeable associate, assisted with shipping a device overseas, had questions answered which we previously had trouble addressing through Verizon’s online site. Nice to have traditional hands on help and customer service.

Very disappointed with the service ive received. I got fios for literally 1 week and ended up cancelling service since i could not get reception. This was back in November. I have called multiple times and have gotten the same promise that i would be refunded by the 20th of the following month. I have gotten the same response every time and now i just say on hold for 40 minutes, got transfered to multiple unrelated departments and then got hung up on. I hate leaving negative reviews but this is rediculous

I will only go to the Verizon store in HBG Mall from now on

Went to purchase a phone here, they didnt have the one I wanted which is understandable, so I purchased it from them on their online portal and had it shipped to my house; I even paid extra for shipping sooner. The person I was working with said I could come in and have everything switched over once it came in. Well needless to say after receiving my phone Monday afternoon, I went in Monday evening to have everything switched. I was told by another associate that I have to do it myself through an app and was given a paper. That was it. I asked what happens if I have trouble switching it over, I was told then I could come back in if I have trouble. So why couldnt I get help the first time. If I would have known this is how it is once they get your money I would have paid for it online and not wasted my time going to an actual Verizon store. Waste of time and money. Poor customer service. If I was confident enough to transfer it myself why would I have gone back and asked for help? Not going back unless I have to.

The reps do their best, but the new layout seems like a bad idea. The phones no longer have I formation posted next to them, and that means that for even the simplest question, you have to wait.

Really turned-off by the upselling here. Look, I get it, its part of your job to try and sell me accessories and things for my phone - I understand that aspect of things. When you try and get me to update the data plan on the account despite me telling you multiple times that Im not the one paying the bill and that its not my decision, then youve gone too far.

Friendly and helpful staff.

Was kind of upset they couldnt help solve my problem. After I left, I found out what they said was right. So, they were informative.

A little slow at times when i bought my phone no one ever responded to my email. Had to call customer service. Youll be sitting there for awhile. Waiting for help even if you just want to buy a phone.

The customer service was fantastic. We couldnt have asked for a better experience. Everyone we interacted with was very helpful and knowledgeable and helped us choose the plan that best met our needs. I would definitely recommend this store to friends.

The Verizon Store on Jonestown Road has the best customer service and a clean, quiet, organized atmosphere. I went there after hearing from a friend that it is better than the store near Costco. I am so glad I did! Nathan [and Jason] were both incredibly helpful and answered all my questions. I was able to make a very informed decision and walked out feeling confident and happy. I love my new phone and highly recommend this store to anyone that needs help with their phone or wants a new accessory. Nathan was helpful without being pushy and he spent over an hour with me and answered all my questions. I have already texted him several questions about my new phone and he responded right away. Best customer service ever! Dont wait, just go by the Jonestown store!

Been On The Phone For 4 Hours To Speak To An Agent And These People Still Haven’t Answered ... The Worse Company i Have Dealt With !!!!!!!!!!!!!

Josh is the man to see! Nonresident and on needed a quick turn around; I was in and out before 30 minutes elasped. My old clunker is no longer on life support, new, and improved. Love the customer service he provided along with his ease of communication. Resident or non hes the man to see!-Thank you

Terrible customer service. Went in for simple service and was interested in a watch and no one was interested in helping me. And was insulted at register when I mentioned buying a phone case on amazon. I guess I will take my business elsewhere.

Colon, was Very helpful, professional, had working knowledge of technical issue. Extended himself beyond job title required. Strongly recommend suitable job placement to match his working knowledge & capability.

As all cell phone companies go, it’s always a slow process upgrading or changing anything about your plan. However, the employees here have always been exceptionally nice to me. I’ve had to stop in many times, and I’ve never had a bad experience.

The last few times Ive visited this store the help/staff were consistently excellent. SO worth it. They actually respected my time and made the experiences terrific.

Wanted to pay bill but machine didnt work...ugh

They help me set up a new phone very quickly the staff was wonderful

Worst customer service ever had. Representative tried charge extra $50 for showing another phone(without opening case). Reason she explained spent time for me. Didn’t refund payment that I already made for device. Pro

Great team to work with always helpful and willing to answer any questions! Great people great experience!

Very disappointing visit. First employee was terribly condescending, the second was very helpful and nice. He was also a ninja and disappeared to help another family. Couldnt even catch his eye. So after a long, boring wait, we left.

Great service! Most of the staff is wonderful

Spent over two hours here after my boyfriends phone stopped working. They had him switch to a business account from prepaid, and during that they LOST AND ERASED HIS PHONE NUMBER IN THEIR SYSTEM! How is that possible? And he has a business which means he needs to receive important calls. We are still waiting here to see if they can recover his number, and all he needed was a new phone!

David A. helped me. He was very knowledgeable. It took him no time at all to solve an issue I had. He was a person who went above and beyond. He brought the manager out who approved a special circumstance I encountered. I appreciated that very much. I had the note 7 which almost destroyed my service with verizon. I was charged multiple times. I got the original refund however I was charged multiple times as well. It never should have been handled so poorly. I however continued with them and they have been better than ever to me.

We went here to change to a better cell service. The whole process took entirely too long but we just delt with it. If you do not have hours to waste, dont come here. Thought everything was good, and we got our first phone bill, $150 dollars more than what we were told it would be! The sales lady at the store either lied intentionally or has no idea what she is doing. We got a watch that she said was covered by our trade ins plus a few other accessories that she said were covered. Well guess what, the watch was most definitely not covered and we are sending it back now. Just be very careful with what you are told here. At least the representatives on the phone were helpful!

Customer service was great, except for the fact that we now have to go home and set up our own phone. When paying $900 for a phone, it would be nice to have the staff set it up...

Good service from staff, but dislike the inefficient routing of customers by the host/greeter. Their money would be better spent on a self-registration system and employing more individuals with technical knowledge of their products including how to transfer data from and old phone to a new one accurately.

This store had serviced my wireless needs for years. They have slowly descended into a factory feel with personal service that isnt personal but vacant. They do not service anything at the store, I knew this going in. I tried tech support and none of the proposed fixes were working. I needed someone to say yes its under warranty lets get you a repair. When discussing my phones quirks, the manager didnt even make eye contact. I eventually got them to order a replacement.

I was a bit disappointed in the sales experience this time. Having been a Verizon customer both personally and as a business owner, the great majority of my experiences have been between good and exceptional. The representative who met with me gave me the impression I was an inconvenience to him. Rarely looking me in the eye, giving me disinterested answers to my questions. I will be going back. Hopefully, if I get him again, both of our experiences will be better. If not, I will be speaking to management.

Worst customer service I have experienced in years. The people who were working were extremely rude. I will go elsewhere with my business. We end up leaving before even being seen to upgrade our phones.

Not bad as far as cell phone stores go. They were timely about getting to us and figuring the best solution to our problem.

Worst experience I have ever had in a retail store and Verizon should be ashamed of the policies they have! I purchased a phone on New Years Day and thought I was getting a good deal on both a phone and tablet... the same deal I got two years ago. The screen protector they put on the phone, did not sit right and it was bubbling on both sides. The MANAGER said it was because of the cold in the warehouse and that it would go away with time. It just got worse as the days progressed. I got tired of it when I got the tablet. The tablet they didnt have in the store which was fine, but if I would have known that it was 2 inches bigger than the phone. AS SOON AS I got the tablet, didnt even take it out of the box, I took it back to the store along with the phone. They said they have a 7 day return policy, so I figured with my dissatisfaction, they would take the devices back no questions asked. This was not the case, I was charged $50 per device for restocking fee. I work in retail and if I charge a customer a restocking fee, it indicates the customer actually used the item or there was some usage involved. I am okay with paying $50 for the phone, even though I used it for all of about 3 days, but I never took the tablet out of the box and never did anything with it!!! The manager was not willing to do anything, so I got fed up and asked them to get my old device back into working condition. Currently I am looking for new phone service, and it certainly will not be here! I also have about 10 tablets/laptops I will be looking for in the near future for our company and I will NOT be taking our business here for sure. Shame on you Verizon!

Service was good. Just had to wait awhile for someone to get to us. They like to try to talk you into buying more and more when you only come for one specific thing.

Outstanding customer service all the way up to the general manager.

Service was great theyre very friendly and very helpful

Sales are misleading. iPhone suppose to be buy one get one free,but you need to add a nother new line to get the one free for existing customers. Very disappointed.

HAVE TO SAY 5 STARS THEY HAVE COME ALONG WAY IN REGARDS TO CUSTOMER SERVICE. THANK U. KEEP UP GREAT CARE

Much better customer service than their Mechanicsburg location.

Updated our account to unlimited and it was a great experience.

Colton was very helpful and thorough. Thank you!

I lasted about 3 minutes in here. 30 seconds into my visit, after the associate took my information, she became very condescending and basically accusing me of being an idiot for the chosing the phone I did. Then continued to argue with me. Her name was Joana. Steer clear of her. This isnt the first customer service issue Ive had at this store. Apparently good help is hard to find.

VERY SLOW SERVICE AN LONG LINES

Courtney is amazing! Very friendly and well educated on products and processes!!

Great experience. Friendly and knowledgeable.

Quick, clean, and efficient. This location always remodels to have an updated interior.

Store associate was great. The company is horrible and doesnt care about current customers.

Great customer service. They open the door for you when you arrive and are leaving. Someone is there to sign you in immediately. Quick service, made swapping out my warrantied charger simple and fast.

I just want to thank the entire staff for putting up with my frustrations. They helped solve an issue, that I honestly felt like the company that gave me the device should have been able to resolve sooner. Even though it took multiple trips your staff continued to work to fix the issue. They solved my problem and I will continue to promote Verizon wireless. Still some unresolved matters but Verizon always gets it right!

The company store in Colonial Park, Pa., has a knowledgeable staff that in my opinion aim to please.

There is a reason the sales reps are no longer called sales reps in this store. Myself being a sales professional, the Solution Specialist Cameron was nothing but a glorified traffic cone!! Did not provide any support or solutions and as soon as he realized we were not ready to buy he was done assisting us, printed out a quote and was on his way to the back room. This store historical has had terrible sales reps. In the competitive market/era I would think a true sales professional would dig for every dollar they could. I guess they should be labeled sales amateurs!! What a waste of my time.

Lame. Im accustomed to the service Ive gotten from stores in CA and NY who gave me service on my entire Verizon experience. This place in Harrisburg would only make an account change if I bought something. The guy I talked to gave me miss-information about the phone I was interested in, trying to upsell me. Transparently lame.

My mother and I went into the Verizon on Jonestown Road to find out how to lower our bill and sync my email. Jose was awesome! He was able to find the correct app to use to sync with my email on my phone and tablet.He was also able to determine that my mothers bill included an international reoccurring payment from last year. We called customer support and we received a credit.We cant thank Jose enough, he is an amazing part of the Verizon team. So now we wont go to Sprint and we are going to stay with Verizon because of Jose and his great customer service!!!

Said they couldnt help us since the problem we had was from a retail store.

Ordered a Pixel 2 XL months ago, as my sis was adding me on a new line. Were told to go to a corporate store to pick them up. Unfortunately the order got messed up. Heres the thing: the hype man that VZW I guess hired was on point on EVERYTHING. Ive been in sakes and this guy was gold. Thats not the problem. The PHYSICAL HUMAN BEINGS IN THE STORE BEYOND HAND US THE PHONE!!!!! Its amazing, that used to be mean getting canned..

Best Verizon in Town.You will get the best treatment, and not be disappointed.Yeah, you have to check in and wait for a minute, but once your name is called. Your waiting is worth it.