There were extra charges that were not made clear when I spoke with the retailer initially. I think it’s terribleThat Verizon charges an activation fee to upgrade and the retail store charges a fee to transfer your info from the old phone to the new phone.The rep who actually took care of my transaction had no personality and made meFeel as though I was annoying him most of the time. He should not be in the customer service field.Gus, with whom we spoke with initially could not help us with our order because he was busy with another customer. Gus was always very professional and personable. He was the reason we went to this Verizon store.

We had an excellent experience at this Verizon store in Harrison. The staff was extremely helpful as they spent all the time needed with us to work on the best deal possible. The setting up of the phones went perfect with their assistance. They were all very pleasant to spend the time with during the process and fun to talk with.

Mr. Gustavo Reina treated my father, sister, brother and myself like royalty today at Verizon: Harrison Location. This lovely, knowledgeable gentleman went above and beyond for myself and my family. We purchased 4 new IPhones today because Mr. Gus-Gus went out of his way to calm us and to accommodate our collective needs. Mr. Reina, is a natural leader and his enduring understanding of the human condition speaks to his unwavering, stood work-ethic; as well as his ability to be so patient with all of us (and we are a loud and boisterous bunch)! I wish this gentleman were a teacher at my school because his love of family and their technological experience is like no other in the global society. Praise his precious name- Mr. Gustavo Reina, affectionately “Gus-Gus” is number one in my heart, in my mind and in my phone!♥️🙏♥️🙏♥️🙏♥️

Excellent service and patient. I would recommend to my friends and family.

Gus was very helpful and patient. he got us exactly what we needed and did it in an efficient way. He was also very nice.

After an extremely chaotic trip to the Apple store and at&t store we have found ourselves at the Verizon store and received major help to a “broken” new phone that wasn’t working. Thanks to Danny and Tyler we fixed the phone! U guys are awesome! Thank you so much!

I’ve been a Verizon customer for over 14 years and this is by far the best Verizon store! Amazing customer service with a smile!!!

Gus got me a great price on an iPhone and was very patient with me in explaining how it worked and setting it up. I would recommend him and Verizon in Harrison

Gus is the Best!!! Took care of everything and his after service is second to none. Patient, diligent and prompt. Very pleased to meet him.

Great service. I recommend to my friends.

Best Verizon service & package deals anywhere

The customer service rep Tyler in the Harrison ny location was more the helpful. Would reccomend coming to see him

This was my first time to this store. We were thrilled by the exceptional service and care we got from Gus, the store manager, and Taylor and another employee (forgot his name).Gus made the phones / account upgrade process so easy and quick. He knew his stuff and was technical. He was able to resolve a few other issues we had with the account - either by himself or calling VZ customer service.Store was clean, employees were wearing masks through out, store had sanitizer for customers, and just blown away by their customer service and attention.I’d definitely recommend this store for your any verizon related matters.

The service is professional. Courteous and very knowledgeable. Nashon was over the top in knowledge. Patience. Great personality for this people business. I was there for two hours and I saw 20 people walk in that he serviced and was very nice to everyone and patient.

Gus was extremely patient and did an outstanding job in setting us up with our new Google Pixel Phones. Thank you, Gus!

Gus help me and explained everything with my new I phone 12 and a new iPad,He is a excellent manager,I will be back in his store

Tyler was the best.Got my new phone and all set up in about an hour.

Jacob at Verizon in Harrison, NY was very helpful. Activated 4 new phones in a matter of minutes and was very friendly. We Recommend Jacob for his customer service and how helpful he has been.

Ethan was fantastic. He stayed past closing to finish setting up my phone. Would highly recommend seeing him with all your phone needs.

While there are other Verizon stores closer to my home, I keep returning to this store in Harrison because of the excellent customer service. Jake and Ethan are honest, forthright and incredibly helpful. I just replaced by son’s phone and can’t imagine going anywhere else. I’ll keep coming back as they long as they continue putting the customer’s interests first, second and third.

Ethan and Nashon were amazing! Got my new phone hooked up with no issues! Highly recommend Wireless Zone in Harrison, NY!!!

Nashon, our customer service rep did an excellent job taking care of our needs. He was very patient, kind and attentive to even our questions. This location is great and very clean and organized!

Gus was incredibly helpful. Thanks so much!

Excellent service. Very patience.

Gus was outstanding!!! His patience and expertise were greatly appreciated.

Gus was great helping me with my old Google 3 which we could not get to charge. He walked me through the process to get another Google 3.

Excellent service! Gus always helps me with my phones.

Extremely helpful workers. The eight minutes added onto my drive to come to this verizon location was more than made up for in the fast, understanding service. Got the new phone I needed in timely fashion and also got a new case at a large discount.

Guys was very helpful to my problems and is a lovely young man. Glad to have him here.

Nashon [my salesman]was awesome.He was highly knowledgable .I highly recommend him and Verizon Wireless for all your cell phone needs!

Nashon and Jake were absolutely amazing. Best by far.

Disappointed....came to this establishment a month ago to purchase a new phone. They sold me a phone that I realized I do not like. Called them to see if we can return. Told the gentleman its past return date. Person on phone said, yes we will work with you. Upon entering the store they said they wouldnt work with us. We could trade it in but would cost over $600. Then the gentleman has the nerve to say, if you go with the trade in phone payments will be cheaper a month. My question to this young man, so why did you not offer that to me last month when I asked?? He had no response for me. I understand that this is a business but now I will never return to your store. Make sure you communicate with your customers and your employees to not give the wrong information.

Wonderful service, not any pressure, just a delightful experience and I’m 70 yes old, I’m very happy here

Great service! Our sales associate Nashon is very nice, easy to talk to, and attentive.

Great customer service! Thanks Gus!

Always have a great experience at the Verizon store on Halsted! the guys here know exactly what to do are incredibly helpful and are always looking to make the best experience happen!

Please note: You have to pay a $50 fee since this is an authorized retailer and not a direct Verizon store. I didnt know that until after they made the sale on my new phone. However, Carlos was a friendly, helpful and dedicated worker who made sure I didnt lose any of my photos, contacts, messages, etc. when switching to the new phone. It took some hours, but I appreciated all his work and effort to make sure this was a smooth transition.

Zach and Justin are AMAZING!! They went above and beyond to help me get all my information out of my old phone. They did what other stores couldn’t. 10 out of 10 recommend. I’ve been with Verizon and I know customer service and these guys rock. Very patient and easy on the eyes.

Ethan was a superb representative. Patient, knowledgeable and caring to make everything work for me

Had a wonderful experience. I came in sad with my damaged phone, left the store happy with a new phone. The staff was very receptive and helpful. I would definitely recommend this Verizon store to anyone living in Westchester.

Excellent service! Always a pleasure dealing with this store!

My grandfather went into this location on his own to purchase a charger for his phone which was 100% perfect condition and they forced him into an entirely new device upgrade when all he needed was a charger. Unacceptable greedy behavior. Avoid this store and other wireless zones in general, they run a sellers process and not a buyers process. All they want is your money.Edit: Don’t believe any good reviews for Carlos, they are pressuring customers to leave good reviews from inside the store. These reviews are not legit. This store is a joke.

Excellent and knowledgeable in person service with masks and social distancing required.

I had a wonderful experience working with manager Jacob and Carlos. As a retired teacher found Jacob and Carlos very efficient and patient in teaching me new skills on my tablet and my iPhone. I would highly recommend both of them to anyone who needs help thank you

Steven B and Ethan were an amazing help !! Pleasure doing business with them !

Im planning on switching plans and had a lot of questions. Amber, answered all my questions and concerns about switching over from AT&T to Verizon.She made me feel not stressed and annoyed. I like the whole one on one experience that I got. It means that they really care about us getting the best customer experience and I would know cause I work in retail. So I thank everyone who has helped me at Verizon!! Thanks a lot!!

Swapped out an old tablet for a new tablet and Chris was fantastic. He has knowledge of all the products and takes his time with you. He worked with me on my plans as well because I have a few phones. A+++ Definitely recommend going to this Verizon store and hopefully you luck out and Chris is working that day. To be fair, there was another gentleman working that day who I dont know his name. He was also really helpful. I was there on 8/5/17.PS. I never do these Google Reviews but felt like they deserved positive feedback.

Amber was so helpful. Ive been a loyal customer of Sprint for 7 years now and didnt ever consider switching until Amber told me about the Pixel and all its features. Used to be a die hard team iPhone but she converted me.I loved Amber. She really went above and beyond while answering my 100000 questions. Ill be sending my parents and friends to go see her.

I purchased my Samsung Galaxy s8 from this store and they were so friendly and helpful. Chris took the time to transfer all my info from my old phone to my new phone. Anytime I have a tech issue with my phone, Chris has quickly remedied it. Ive spent countless hours with Verizon tech support and they have no idea what they are doing. Just want to get you off the phone. Not this store. They take the time to help you. Very knowledgeable and no up selling. I highly recommend the store.

I appreciate all the hard work Carlos, the Verizon Representative did for me! He went above and beyond to get both of my phones transferred over to Verizon. He also got me a screen cover and a new phone at a discount, to sweeten the deal!! Finally, Carlos, got my old phone reset to the factory settings to return back to Samsung. Thank you Carlos and Jacob for your help!

I recently visited the Harrison Verizon store for Christmas shopping. I would usually go to the Port Chester store, but it is always too crowded and takes too long. I was greeted by Chris & Chad. They were able to help me quickly and effortlessly! The service was more personable and stress free!!! Chad went above and beyond to help with ordering what I needed for the holidays. I received notice a few days later that my item was in store. When I picked up my order my experience was just as stress free!!! I revisited the store after Christmas to activate. Thomas was able to help again quickly & effortlessly!!! I would highly recommend the Harrison Verizon Store. I hope they are around for a long time. Happy Holidays.

Great service!! Great staff!!! Andre and Carlos are true gentlemen and make the buying Experience an absolute pleasure!! I highly recommend going to this store when you need to get a phone!!!

The staff, especially Carlos, was knowledgeable, patient, and friendly. He took the time to choose the correct phones for my family and set us all up. I would recommend this location to anyone.

Went in and bought a new iPhone at full price, a month later I got billed for it because they decided to put me in as being on a payment plan for it after already paying the thousand dollars for it. Upon calling and complaining they claimed their “system was down” when I purchased it so they put me in as being on a payment plan but now that I’ve called about it they’ll fix it. Yeah real convenient. Scummy business practice. If u do business with them make sure to check your bank statements

The service and experience at Verizon in Harrison was phenomenal! Chris and Amber were very helpful to my wife and I. We needed to convert our Verizon Plans to one and also update our Apple Ids. The staff at Verizon in Harrison explained every step and were very patient with us. Chris made this process go very smoothly and we had a great experience! Anytime we need assistance with our cell phones we will be heading back to Harrison! Great store!

The Verizon store in Harrison is wonderful. Excellent customer service from Chad and Reggie. They were able to get both mine and my husbands phones switched over with no hassle. The phone I wanted was not in stock, but was in the store within two days. Truly a great experience, I have had terrible Verizon experiences in the past and would come back to the Harrison store every time.

This is the best Verizon store. I would not go any where else. Very Very helpful . Thanks

Carlos was awesome. Extremely knowledgeable and informative. Would definitely recommend coming here for an easy and stress-free experience!

Great customer service, extremely helpful.

Ethane was very explicit in detail. Great asset to Verizon.

Carlos was exceptionally helpful. He walked me through the whole process and even got me a water and offered to walk me to my car to set up my Bluetooth. Excellent service!

Great service, very patient with me on all the information that I needed. Nice to have a place like this so close to home. Definitely will be back.

Great prompt service. Gave me just what I need without trying to sell too much. Carlos was excellent.

Easy upgrade to new phone. Everything transferred for me. Questions answered. Got a good deal. Thanks Carlos.

Gus Was extremely helpful and pleasant. He answered all our questions about the new phone. I would recommend anyone to go see him

Gus was very helpful, knowledgeable, and patient. Had a really great experience at this Verizon store in Harrison. Highly recommend!

Excellent service!!! Jacob and Josh were very helpful and courteous. Not just this visit but everytime I come to this store I am completely satisfied with the service.

Fabulous service!

Carlos and Jacob are both exceedingly helpful. They are patient and thorough and always make themselves available to solve all problems. I greatly appreciate their expert assistance!

Jacob and Carlos are the best! They are so helpful and so kind! Highly recommend!

Amazing service from staff with great attitudes! Chris + Brad got me back on the grid with a temporary phone + a new one on the way after I broke my phone. Service with a smile from really knowledgeable guys! And no waiting like at other locations!

These guys are amazing. Always helpful and knowledgeable. I wouldn’t get my cell phones anywhere else!

Friendly and knowledgeable environment. Most of my questions were answered and I was assisted in finding the right product for me and my needs. This location didnt have the Im too busy to answer all your questions, so pick one. feel like some of the other stores had. Thank you again to the woman who helped me on my visit. I believe it was Amber or Kimber was her name.

The service was great at this location! Amber answered all my questions and helped me decide the best plan for my budget! I highly recommend going to this Verizon compared to other ones Ive been to on the area!

Very very helpful, were able to resolve a major problem with my phone. I would most definitely come back to this location again for assistance. Steve and Chris were very patient with me as my phone malfunctioned at a critical time that I needed it to work. I would give them a big 10.

I came in the store in a panic not sure if they were you going to be able to backup my damaged phone. I worked with Chris he put me at ease immediately and took care of everything. He was so patient and helpful in explaining my new phone . I will definitely be back .

Carlos was awesome! He went above and beyond at helping you set my phone up and set up an appointment for the following day to make sure I understood my phone and walked me through everything.

The customer service is outstanding! If youre a Verizon customer or are about to be one, ask for Reggie or Chris...these guys are awesome. I couldnt recommend them highly enough.

Love Jacob and CarlosI thought I lost all of my data and the iCloud backup wasn’t workingThey were calm understanding and extremely competent !!They helped me over the years with my phones my husband and my daughtersReally amazing customer serviceThank gd for them !!!!!

Salespeople very knowledgeable. Service was quick. Everything was explainedWould recommend. Jacob and Steven were very helpful and professional.

Great customer service! Very helpful, will solve any issues.

The service is fantastic and the gentleman that helped was great and very noligable

I had a very pleasant visit today. Carlos went above and beyond to help me. I hope he will continue at the Harrison location.

Chris, Reggie and Rengie are all great! The three of them are friendly and knowledgeable and can help you with any problem you have! They make everything easy for you to understand.

I came in with a phone not sold by Verizon yet. Chris Costentino not only did he copy all my data over he took the time and made sure every duplicate contact was deleted. He spent over 2 hours solving some doublicate/missing contact issues. He was a total professional and even recommended an amazing pizza place. That going above the call of duty. Thanks Chris!!

Omg this place is amazing. I damage my iPhone and Chad not only did the claim for me, he also went out of his way to transfer all my information from one iPhone to another. This is the BEST Verizon store Ive been in.

Great experience, Carlos helped out so much, great customer service and super helpful! Recommend!

Great experience here all I did was drop my phone off for a upgrade they took care of everything. They transferred all my information to my new phone.

I would highly recommend this store. Renji, with the additional assistance of Reggie, was fantastic! They were extremely patient and knowledgeable and a pleasure. They also did not try to sell me any unnecessary items, which I really appreciate. I also just dealt with Chris, the store manager, over the phone, and he was extremely helpful. I have been to the Verizon store in Hartsdale and in White Plains, and they do not compare to the Harrison store. I will only use this store for all of my future Verizon needs.

This Verizon store has the absolute best service. I ported three lines from AT&T with no problem. I recommend to go see Chad, hes the BEST.

This store is clean and the people there are very respectful and polite. I got an upgrade on my phone and it was easy and fast. This is the best service.

Reggie is the best!!! We have done business together at other times. I always look for his help and advice. Do not take him from our Harrison store please!

I am elated with the service that Jacob Kopf provided me in selling me and setting up my new iPhone. I came to the store with the high expectation that I could bring in my nonfunctioning phone and leave with another fully operational: contacts, applications, history, and settings. Jacob delivered in every regard.Also on duty was Carlos Mendez. While Jacob, the store manager, was my primary customer service support, Carlos, the sales representative, when not servicing other customers, came over and voluntarily assisted. I was particularly impress by his initiative; easily Carlos could have simply taken the time off and deferred to the manager, but instead chipped in to assist his colleague.I want to contrast this experience at the Harrison, NY store with what I experienced at the Kingston, NY store. In Kingston, they tried to sell me a phone and then usher me out the door saying that everyone just takes the instructions and does the set up themselves at home. When I insisted that I try setting up the phone in the store -- having no choice other than to do it myself -- they begrudging answered my set up questions. When at an impasse with no staff willing to help me, I left the store without making a purchase.After that Kingston experience, my intent was to go to T-Mobile with the simple request: sell me a new phone that works just like my old phone and I will switch providers. Instead, I gave Verizon another chance at the Harrison store.When I entered the Harrison store, Jacob gladly fulfilled my new phone and transfer request as a matter of course. It was only after taking delivery of my new phone with all the applications reinstalled that I revealed to him that he not only made a phone upgrade sale for Verizon, but that he saved an account from switching to a competitor.I want to add that not only did Jacob fulfill my every need, when I mentioned how pleasant the music is in the store, he exceeded my expectations by offering to load Pandora onto my phone. As Carlos added as I finished testing all the transferred applications on the new phone, We want people to feel competent with their new phone when they leave the store, and we want to feel comfortable to return with any questions.With Gratitude,Wiliiam (Skip) Doyle

Thomas is the best. He is polite and intelligent. I left with no questions and 2 new phones. I will never go to another Verizon.

What can I say! The guys ( Reggie, Chris, andRengie are all knowledgeable, friendly)and I not only get help with all my phone issues but always have a great time while Im there. Love this place.

Expect top notch customer service!I recently purchased an iPad tablet from Wireless Zone. My overall purchasing experience was great. The staff went above and beyond to get me into the iPad I was looking for at a great price. Ive been a long time Verizon Wireless customer and am very happy to have an authorized Verizon retailer in my town.Id like to give a personal thanks to Chris (Sales Associate) and Chad (Store Manager)Keep up the great work guys!Sincerely,Carlos

Jacob and Steve great. Took the time to show me everything answered all my questions. Great guys

I went to Harrison for service. Josh was so kind, personable and helpful. Will refer my friends. Great job josh

This store is the best. Chad and everyone there is super friendly, knowledgeable, and helpful. Would definitely recommend to any one. 5 Star service.

Very friendly, helpful knowledgeable blessthem