The young man who helped me and my husband was very knowledgeable and took time to explain what we needed to know before making our purchase. The store was not well stocked but I think that is an issue everywhere right now. The store was clean and had a good atmosphere.

I came here to buy a router. A staff member was readily available to direct me and helped me find what I needed. No wait to check out. Very convenient.

Knowledgeable staff and great selection. I bought a laptop here and the gentleman helping me knew a lot and answered all of my questions. He even helped order one for me, and it was delivered to my house in 2 days. I became a Total Protection member too. The peace of mind is great!

We went in to buy a fire stick remote and ended up buying a new fire stick. They had the remote but we decided that a new fire stick would be best for us. The associate was very nice and helpful and was careful about giving us the wrong answer to our question.

Sebastian was the absolute best! He helped me troubleshoot what I was looking for and found the perfect solution for the best price. This stressed out college student thanks you! 😍

Complete line of smart phone accessories.

Great store overall, a bit smaller than I expected to be a college town. Can sometimes take a minute for an associate to ask you if you need help, but they always ask!

Sebastian was and incredible sales associate. Sold us our washer dryer, opened a Best Buy account for us. Great attitude and knowledge.

Everyone at this store is amazing! The customer service is excellent.

Sebastian was excellent as was the Geek squad. We found what we needed and were given great advice.

Friendly staff, always willing to go out of their way to help you find what youre looking for.

The selection was wide and varied, Excellent technical and professional, caring Staff, prices werent the lowest but the Service was beyond approach. Have bought three major items and will continue to purchase from them, my mostExcellent Recommendation!

I had a great customer service experience dealing with Eddie at the Harrisonburg Best Buy. I had an issue with delivery for my online order and came to talk to the manager of that department. He happened to be on vacation. One of the other managers Eddie quickly stepped in and got the issue resolved, and he had a great attitude while doing so. IT WASNT EVEN HIS DEPARTMENT! Appreciate the help Eddie! You guys need to keep this guy around! because he has a job offer from me if he ever needs a change! ...also the delivery guys did a great job, they were quick and efficient and installed everything correctly without scuffing any walls or anything. OVERALL great experience!! THANK YOU!

So its like shopping at Amazon but you have to paymore and you cant browse through hundreds of items for the same product. Also honey coupons dont work in the store...ugh

Customer service is excellent. This store is very well stocked compared to many!

Ok, best buys just arent the same as they used to be.

Nice store but I did not find what I was looking for

Staff is knowledgeable. Selection is so so. Pricing is close to onlive.

The staff at Best Buy are always courteous and helpful. Best Buy is my go to store for electronics, phone accessories, and videos.

Very helpful! Wonderful experience. Vince went above and beyond to provide excellent customer service! Chris and Shannon delivered our TV on time and with respect and kindness! Highly recommend!

The technician who helped me this morning was wonderful!! He unlocked my word files so I can access them. He also put my cat photo as the screensaver.

Good place to shop when learning about certain electronics.

Very helpful on finding phones you need instead of the high price ones.

It was very nice..... Mel did help me out. Upgrade two cellphone 📱. I always go there for phone service and upgrades.

We came for a new tv tonight and Sebastian helped us. He was so helpful and knowledgeable and really went above and beyond for us. He even plugged in our opened box special tv to make sure everything worked for us. So if you need help picking out a new tv definitely go see Sebastian!

Great service, knowledgeable staff. They dont pitch sales on you, if they know theres a better product for you that isnt in stock, they always suggest it before a lesser product in stock. You can have a knowledgeable conversation about tech and chances are you wont throw a term or product their way they havent heard of.

Fun place. I get distracted

It was difficult finding someone to help with my soundbar, but after some hiking I was able to get help. Unfortunately, the single line to the single checkout had 6 people ahead of me and was not moving, so I dropped the soundbar off with the store greeter guy at the door and left. Life is too short for that level of BS. There is a much smaller store in town that sells TVs and stereo equipment where it took no time to get high quality help, and I was checked out and on my way within minutes.

Do to covid cant find a lot stuff that you are looking for

Would have been nice to check out at the front registers but as much as I love getting ignored by a cashier I had to find someone over by the PCs to check me out which the guy there was great

We were greeted at the door, but werent asked at all if we needed help with anything. While nobody likes to be asked a bunch of times, it wouldve been nice to be asked at least once. Video game prices are good, especially since theyre all new games, but camera prices were expensive compared to other places that are nearby.

Received an email from Best buy for some items on sale. Looked up found what I was looking for they said I they had one in stock at Best buy went to Best buy not there looked it up and it wasnt there. So I wasted a trip.

They don’t have much of a selection right now. 10/24/20 Purchased some items for my mother. Couldn’t find one of the items. The employee, Mani ordered it for me and promised delivery by November 4th to my mother’s house but the item ended up being cancelled!

Everyone was super helpful and nice!

Dont expect any help over the phone I have called and the voice prompt said approximately two minutes and I waited 10 and still no answer.

Just needed one little SD card. For my Copcam body camera. Find it

In the store probably 20 mins or more and no one came to help. Instead, they just continued to call people up to the counter, but only those standing and waiting in line. How do I get the hands on experience I came into the store for if Im just standing there waiting? Also, didnt even have the model I really wanted to see and play with in person. Ill just order from Amazon instead.

Mel guided me to exactly what I needed.Great helpful associate!

Brief confusion as to where you check out (customer service) but was able to find what I need and be on my way in 5 minutes.

Got a TV there. Also saw the new foldable phone, I call witch craft.

We had a system installed in our car by Marcus knupp and he hooked us up! This system hits and I don’t know much about them and I asked probably a hundred questions and he was so patient and answered them lol I highly recommend him when installing anything in your vehicle! Thanks again!!

Determined my needs without trying to up sell. Checked inventory and told me what to do to help expedite transfer from one laptop to the new one

Just now bought an upright freezer. Got it home and unpacked it. Huge dent on the top. Tried calling Best Buy and of course menu after menu of options to choose then being put on hold for over ten minutes before hanging up. One of the reasons I’ve used Best Buy before is because of the geek squad and being able to talk to actual people when there is a problem and not having to call a corporate number and wasting half the day being bounced around to different people and options. Pick up the phone please.

Looking for new laptop. One of Geek Squad answered some questions, but wasnt allowed to answer some because she was not a sales person. Never had. sales person even say hello to us. Some of the sample computers were either not on, or dead. Descriptions next to computers were incomplete. Decided we might as well go home and shop online.

No one would help me. I was ready to pay for a tv but couldn’t get anyone that would get off of their phone to help. Now going to a different store or ordering online.

Super friendly

The absolute worst customer service. The staff was misinformed and the manager flat out lied. Save yourself the headache and frustration. Shop ANYWHERE else.

Going in best buy makes me miss radio shack.

The assistant manager Vince was great! He helped us track down everything we needed even though he had to spend awhile finding it ! He truly is an exemplary employee! And we truly appreciate it! We had been looking for these amiibos forever ! Thanks to Vince my husband now has part of his collection complete! Thanks Vince !

Wanna sign up for a best buy credit card?

The salesman was very helpful.Would recommend going back

Great store, staff was friendly, but they are slow to come ask if you need help

Relatively small as Best Buys go, with limited inventory compared to others (e.g., cameras and accessories). Did not interact with staff so cannot comment on helpfulness. The parking lot for this shopping center is cumbersome if you are exiting to the north (toward Hwy 33), better to exit on the south side.

Always get what I need when I need it at a decent price....

So far, terrible customer service. Couldnt get a single soul to answer the phone, just to schedule a repair too... Was on hold for over 30 minutes before I hung up and scheduled it online. May change the review based on my experience tomorrow, we will see.

Geek squad agent Evelyn did not know how to handle a warrany issue with hp lap top but the manager tim took care of it.

They restock decently quick. If you want something thats out of stock, Id try back in half a week. Sales associates are nice, but hard to find.

The employees at this store are super friendly. I bought a monitor here and then brought it in since I was having trouble hooking it up to my hdmi cord/adaptor and they were very helpful and got it figured out.

Brake service willing to help you with any of your needs especially during this time

A los of empty shelves, products not in inventorygreat service. 👍They strictly follow covid 19 safety measures

Very friendly/knowledgeable staff.

Bought newphone. Found out it was used and still had previous users facebook and other info on it. Had sprint service on it. Went to them for help and they pointed out they entered my name last name first and middle name and left off my first name totally. Sprint wanted birth cert, notary public statement..,.. Total bull....! Called best buy verified it was a returned phone to start with and not refundable because 14 days had passed. Explained I was in hospital 10 days before finding this out, too bad. Never go back again. They see too many people at one time, never one on one care.

Has all the up to date computer, phones and drones

Bought phone but they were unable to get it activated and had to goto ATT to make it happen.

I loved to buy stuff in Best Buy they have better prices and good quality

Lots of kids working I always say their twelve no attention span. Low service. If you have questions too bad. None commission sales staff, who thinks that is every a good thing, people need goals and rewards.

Great customer service

Bought a new microwave, had to wait for kitchen remodeling before install. When I opened the box, the microwave was damaged. Best Buy will not exchange or return it. POOR CUSTOMER SERVICE

Most stores dont sell CDs, but I did find a XMAS CD that I liked at Best Buy.

Generally amazing with their deals, staff can use improving. One staff member used some vulgar language in my presence, while others were just oblivious to customers. Some items as well were quite overpriced. A solid 3/5 experience.

Took way too long for my pre-ordered game to get here, if you want a game on release day dont get it here.

Never in my life have I received a worse warranty or worse customer service. I will be taking my business elsewhere from now on and I will recommend to everyone I know that they do the same. I spent hours trying to get a simple warranty claim (a broken charger) fixed and was told that they shouldnt make orders in store because sometimes they just dont show up. The general manager told me he couldnt help me at all and advised that I take my problems to the corporate office instead. I spent far more time than I should have trying to get them to take care of the issue and was told by the corporate office that they couldnt help me. It was a laptop charger replacement. Dont buy their warranty, they will make you call their phone line to get anything done and you will be transferred from department to department for hours. Its a scheme to try to get people to give up and not file warranty claims. Insanely unethical.

Even though I was doing least minute shopping I was able to go in and out very quickly

Went to pick up my Oculus quest 2... I have no complaints.

Amazing service. Daniel was great and prompt. He was very sweet to my little one.

The employees were extremely helpful and kind

They took all of the information contacts and photos off my old phone that was almost useless and put it onto a new phone that I bought there and did it all at no cost I didnt have to pay activation fee and all kinds of other stuff, they were able to plug my old phone into their computer and then transfer the stuff from the computer to my new phone and it didnt cost me anything at all and I even went back the same day because I was having problems with one of the apps that I want to download they found the app and download it for me right away with no problems and I left there satisfied! Im on total disability so I can only shop where it is in my budget, and they are affordable!

Not a bad store but my only complaint is that every time I use the women’s restroom the toilet paper roll is laying on the bathroom floor in the stall. Not a good look considering the pandemic but this is something that was happening before the pandemic hit the area. Completely unhygienic.

Efficient curbside delivery by masked employee. Courteous.

Nice place

Didnt have the item I needed and the service was just ok.

I dont like shopping here. Dont attempt to call them to talk to them. That does not work, which in my opinion is BS. I tried to buy a remote car start from them near Christmas time, and it would have been easier to contact the pope. Employees walk around like they just dont give to cents.

Was able to return my faulty headset and the attendant was very avid and helped me with finding a replacement.

Staff was very helpful

This is one of my favorite places to shop, mainly because I love technology. But they have a great variety of different things. Their customer service is also great!

We have always received prompt and courteous service. Whether buying or Better service than any store in our area.

Super- friendly Customer Service Team Member helped us find the 5 things on our list & helped with recommendations. Did not try to sell us the most expensive items either.

Usually trustworthy, didnt have what I needed. Specialty cord

Paid 200.00+ for warranty on a computer. Told it could not be fixed and to wait on a call when a new one has arrived. It’s been 4 months!!!!! I understand the Covid issues have caused delays but 4 months!!!

Vince was GREAT! Really awesome customer service. He went the extra mile. Got the Chromebook I needed for a $157 discount

This Best Buy knows how to train staff. They are always friendly, very knowledgeable, and never pressure sales. Typically have everything that you need, but may come at a price. They have a sales and a good price check policy, so dont hesitate to ask!

Great service

Visited this location twice recently. Staff was friendly and helpful. Overall the store was very clean and well maintained. I did purchase a few items, but found a few items I was looking for was quite a bit more expensive than other stores. My last visit there was a very long line with only a single cashier working while I watched about 5 other employees look at the register and the line and just stand and talk.

Taking Covid seriously. Major kudos.Serious staff with great knowledge base.

Nice employee, best buy just over priced

Things are a little too expensive here

As I said.. great store

Got my jabbra hands free Bluetooth set from here love it!

Good customer service and support

Has a nice selection of electronics.