Have to give a shout-out to Jake and the rest of the team. Jake has spent a lot of time both in the store and the parking lot helping me with a few nuances with my wrangler. Each time I’ve been in there he’s always in good spirits and eager to help no matter what. Out of all the auto parts stores in the burg I have found myself in this one for anytime I need help. Thanks a lot guys. You’re keeping me running 🤘🏼

Most horrible experience both on the phone and in the store. Emil could care less and his “boss” Mary sets the stage as far as poor customer service. I assume she is the “boss” because Emil or Emilio always referred questions to her - god forbid he even moved one inch from his desk. They could care less about what I needed. I even showed them the part I needed. Thank god for Auto Zone and their impeccable customer service. This store should be shut down for their disinterest in customer service. I used this before the change in personnel or maybe I was just lucky. Never again will I step foot there. Now it is atrocious at best.

They dont go outbof theyre way for nothing

Was helped promptly. Very kind and knowledgeable.

Good selection, informed & friendly service, fair pricing.The Speed Perks program helps save a few bucks.The employees at Advance have gained my loyalty.

They charged my battery for free.Very friendly and reliable

Wanted to upgrade my battery with winter coming so got a Optima red top size 25. Was suprised when the battery was sat on the counter covered in dust. My purchase was on 10-1-2020 and the sticker on the battery was 8/19. Asked them to note it and im saving my receipt but no problems sofar. Guy that rang me up said due to the price they just dont sell fast, yet they carry very good ratings and qualities. Cant complain about the battery or the honesty. But advance might want to rotate their stock more or put out some promotions to get these put out for the good battery they are and worth the price.

Worked with an employee named Jake and he was outstanding. Very courteous, fast, and knew what he was talking about. Helped me with my issue and more while making suggestions. Not pushy at all and overall made my experience very easy.

High prices but everything u looking for. Store neat & clean

Tom installed a new car battery for us this morning. It took no time at all. He is very knowledgeable and provided great service. We’ve had wonderful experiences at this location each time we’ve needed something. Thank you Advance Auto Parts!

My car is almost brand new and the factory battery died. Hyundai refused to replace it and nobody had my battery or had it at a price I couldnt afford. After helping me exhaust all options, the manager here, I cannot remember her name because I cannot remember names for the life of me, got me a battery I could afford. Aaron, the guy who installed it, was extremely patient and kind. The entire staff was. I cannot thank them enough. Im in tears over this. I can actually get to class tonight and work tomorrow. Thank you guys so much.

Rarely do I leave negative reviews, but being a long-time Advance Auto customer and Speed Perks member, I was very dissatisfied with my experience at this location about 1.5-2 weeks ago. Every once in a while, Advance will deeply discount a lot of their car care products that do not move off the shelves. Well, I came to buy a lot of those on sale and although they were all marked with red tags on the shelves, the items rang up at the register @ full price. The guy (who was very polite) referred to the woman who seemed to be in charge that evening and she said the tags have not been updated yet, those are not the prices any more. I asked if she would honor those prices since she and her employees had not updated them, and she said they will not do it. I just wanted her to honor the prices marked since she had not taken care of them in time, but would not honor this locations prices despite them being lax about updating it. Had a whole basket full; and bought none of it after that. A good manager needs to honor their mistake for customer goodwill, instead I was met with an argumenative manager. Not happy with the experience here at all.

Great selection of parts in stock. Will order parts if needed. Good prices.

Ive been shopping at this place since I moved here 20 years now. Only a few are still there, like Mike Smith for example. One of the great ones.. LolBut the process are airways better then most, but his concern for my satisfaction is most important to him. That makes me proud to be of customer of theirs..Thank you Mike...

I brought a battery for my Saburu and they were so Helpful & Knowledgeable. I will Return for FREE Electronic Check up.Advance Auto helps you check out what your car Needs before you buy the part so you wont go through buying the wrong one.They are the Only Auto Store that does this for FREE.

Very helpful person named river works there. Great customer service

One of my wiper blades broke before leaving Mount Jackson, and I was fortunate enough to get to Harrisonburg before it really started raining. I brought the broken blade into Advance expecting to buy a replacement. The lady at the desk took a look at it and found a small clip to replace the broken part. She could have charged me for an entire blade and I would have been non-the-wiser. Thank you so much for your awesome service - you were my super hero today!

Unrespectful

Bought a headlight light bulb that was incorrect, the mechanic opened, it found out its not the correct one. Took it back to the store almost 15 minutes after I bought it and the manager refused to exchange it. She said if I picked it for you I would have exchanged it but since you picked it up I cant return it. I ended up buying the correct one and keeping the wrong one. Not sure what kind if policy is this. My suggestion if you need headlights bulbs go get it from Walmart I found out its $3.00 cheaper and if you had any mistake like this they will definitely return it back no questions asked. Specially if it was 15 min after you just bought the incorrect item!

They have really good and nice workers. Today I was looking for a part for my car and they helped me find it quick.

If you need something youll find it here!

Nice place. Friendly staff.

One of many places to go to get car parts

If I could give them zero stars I would. Today I was sold the wrong bulbs for my front turn signals. When i went to my auto shop to have them installed they informed me that they were the wrong ones but that they had the correct ones there. So I let them install the ones there. I called advanced auto and informed them of their mistake and asked them if I could return the bulbs. They told me that I could only exchange them after I had already paid for the other ones and had them installed. The associate I talked to was extremely rude and condescending. I hope in the future that Charity (the associate), takes responsibility for her own mistakes and makes appropriate reparations.

Good luck making one trip here. Take your old parts with u and look the parts up first so u get the right stuff. The commercial in the back is the best......

Good people. Smart electronics. Will go back for other stuff.

Working professional with you

They had the serpentine belt in stock, which made my visit short and sweet.... Which is what I was needing

Good knowledgeable people

Ok dident have what we needed but told us where to get it

Pretty horrendous service. Employees attitudes are really, I dont care and theyre very reluctant to do anything. It was like pulling teeth to get them to install a battery, as they said it was cloudy outside and could storm. Its not like I have a BMW, its a 4runner...a battery install takes 5 minutes. Would avoid this advance auto parts, and go to the one on South Main instead. Managers attitude is also IDGAF, probably where the employees get it from.

Completely rude woman working there. She refuses to serve cars outside until the line inside is clear. I stood in line for my turn, why should I wait for a never-ending line to clear before you just do a simple check engine light scan?? Isnt that part of your services, too??

Clean store, helpful staff, detailing products that they stock (autotech?) are a bit on the cheaply made side. Its still my preferred store over autozone though.

Part went bad and they replaced it as it was still under warranty. They also were able to look up our previous purchase without a receipt!

This is the second time that the staff has been unprepared to help me with my order. The manager, I believe is Juan, doesnt really care about customer satisfaction. I ordered something online that WAS IN STOCK ON LINE and I come to pick it up, and he says, sorry, were cancelling your order its not in stock. I asked if theres anything he can do, he said sorry im cancelling it youre gonna have to go somewhere else. Thanks Juan! Ill do that! Wont be shopping at this advanced again, really disappointed as the advanced in my hometown has great service...this one, not so much.

Jose gave us Exceptional service and sent us to the perfect place to get our car repaired

Sropped in and needed help. They helped me and i was on my way. Thanks #travelingthru

If they do not have it they can either get it delivered to the store the same or next day. Very helpful staff.

Pulled in at 8:59 and these guys let me get a tire plug kit and let me borrow some plyers to get the screw out of my tire even though they were locking the door as I walked up. My tire had 8psi in it and I got it fixed and over to sheetz for some air. Thanks guys.

Got the air filter I needed. Appreciated the help!

Everyone here is ABSOLUTELY clueless as to what they are doing. rude and just right dumb

Chas is the greatest! Friendly and fast service!

Last sunday i bought brake pads here. I used my debit card to pay. Then the next day my accout was zero out and my account was used to pay purchases at pep boys landove maryland. This auto shop was the only transaction i used my debit card.

Very helpful. They install our wiper blades ..... in the rain. Thanks!

The guy at the counter was very nice and helpful

Staff here are very helpful. Always happy I am buying the right thing for my car

Very helpful staff. Theyll order whatever you need if they dont have it in stock.

Price was right at the time but found a better place since then

Commercial is very good. Recommend to look for Chasity.

As it is every where

Mary is horribly rude and discourteous. She needs to not talk over customers and learn some basic customer service skills.

Knowledgeable staff, wide variety of parts and products. Average Advance

Called ahead and they had the parts we needed in stock. When I arrived shortly after, they refused to let me in the door. They turned away an entire parking lot full of customers because it was snowing. Had I been told they were closing when I called, I wouldnt have driven across town in the snow.Obviously they need to get home safely too, but they were more concerned about themselves than their customers.

Kathy was very rude, she wanted to feed her face, instead of helping customers

Great place to get parts

Need better phone etiquette.

Always ridiculously slow and never eager to help but usually have what Im looking for

Quick and informative.

Service was ok the guy helping us was very short with us, seemed upset.

Helpful staff good inventory.

The part I needed was in stock according to their computer but attendant couldnt find it...

Dont know what parts they have

Good place and friendly staff

Barry and Becca are just the best

Needed some parts and these guys look it up where I brought it from another store and warranty my parts for me

Didnt have the item I needed, even though it showed in Stock online.

Helpful staff.

Ordered a switch 4 days ago. Went to pick it up only to be told that it was delivered to the wrong store and returned. How does that happen?

Rude and impatient associates after being put on hold for over 30 minutes.

Who cares? There when I need them.

Service isn’t too good, kind of rude

Friendly and helpful

Certain employees are almost willfully unhelpful.

Ah what can I say, its a parts store

Very good

One of the best in town

Find the right part

Good service

Friendly staff

The service is scarce

Open until 9pm

What you are looking for cars is found here

I love it is one of my favorite places

Good place to buy car products

Good customer service

My preference