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Airey Volkswagen Services
865 Waterman Dr, Harrisonburg, VA 22802, United States
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Airey Volkswagen Services
Comments
Ar
Review №1

Very sweet fellow, very helpful they will get the job done!

ni
Review №2

AWFUL service, they charged me almost 300 just for spark plugs? they also damaged my vehicle during the repair and pretended it was already there, and 3 weeks after they charged me for the repair AGAIN. they refuse to give me the money back and are very rude about any issue, DO NOT BRING YOUR CAR TO THESE PEOPLE.

Si
Review №3

Brought my car in for a dead battery, left with my stereo broken and car left a mess after being charged over $300 and waiting several weeks for them to even diagnose the issue

Ch
Review №4

Fair people, knowledgeable

Am
Review №5

I didnt happen to get my work done here because I winded up fixing the issue myself. But after my phone conversation with the mechanic there I am very confident in there honesty and trustworthiness and highly enjoyed talking to the man. You usually cant tell about a place unless you go there but after a nice conversation I was confident that I needed to look no further for where I wanted to take my vehicle and should problems arise in the future Im definitely going to take my vehicle here first.

Ki
Review №6

I read the bad reviews and I completely disagree. They were great helping me and were as nice as could be. I have a Volkswagen EOS that needed servicing and the entire staff was outstanding. Even got to meet a special team member, a rottweiler named Thor who was so sweet. He was such a good boy.

S
Review №7

The guys here are so nice! Will be bringing all my vehicles here from now on. Awesome place and good service.

da
Review №8

Good shop go there for inspections very good people friendly curious kind just a great shop.

TT
Review №9

Great services and they know there stuff

Ka
Review №10

This is a garage that you can trust. I highly recommend this place if you ever need your vehicle worked on.

Ma
Review №11

I dont even have a VW, but theyve always been fair, and always done a good job with my car.

je
Review №12

Good honest mechanics no bs

NA
Review №13

Took my car for a simple state inspection and ended up paying close to $800 and a new bill after having to take my car to a different shop to fix the bumper they broke and could not install back in. The one man said it was a light bulb, and then he said it was electrical, then he said I need it to order the entire headlight. When I told him to just put the rejection sticker he said I owed him over 4 hours in labor because he had removed the bumper and other parts when all I asked him to do was to replace the light-bulb that he himself knew he could replace by putting his hand in. I had no choice but to order the new headlight because magically it was broken and if they attempted to fix it it could break some more, this still did not fix the problem. They could not figure out how to get power to it. Their excuse was who ever had the car before did a bad job and had left the wires uncovered and the bumper had crushed the wires... Their staff started screaming at me and getting close to my face saying working on Mercedes-Benz is always expensive I should know better. In the mean time this was the fourth day my car had been in the shop and no one could figure out what the problem was and they acted so upset I was questioning them on why it was taking so long. Finally by the fifth day I got a call to pick up my car they could not figure out the problem, when i showed up the light had power and was magically ready. Even with all of that the help they had was yelling at me yet again about the previous work that was done and stating the car had after market parts and that was the reason the bumper was broken and he could not put it back in place. When I told him I was going to run the car back to the body shop I got the previous work done, and ask them about the job these people claimed they did a bad he had no more rude comments and decided it was lunch time. to make matters worse I opened the hood of my car and the bumper was never put back together, the clips are broken, and my grill is just hanging. I went back to show them the receipt of the original bumper that was previously put in and how now I had a different bill to pay but the man had no other explanation but all of this was my fault!!! Customer service is awful at this place and not to say their helps racial profiling and use of tone was unacceptable, and not pleasant at all. These people are thieves and have no knowledge about cars whatsoever they cant fix anything. VERY DISAPPOINTING THEY DONT DESERVE A STAR!!!

Je
Review №14

Asked for an inspection and for a noise to be checked out. $700 and two days later I pick up the car with no inspection and poor customer service. I explained how frustrated I was and they said with how long theyve been in business they dont care if they lose a customer or two because we dont appreciate how they run things. Left the keys in the car instead of in the shop and didnt even bother to reset the clock. Please dont waste a penny here.

Ro
Review №15

I have dealt with Airey Volksgen over the last 20 years and have found them to be honest and knowledgeable. They dont do work that doesnt need to be done.

Ja
Review №16

I have been going there for years now and I will say this about them is they are so honest with you and very affordable! I would HIGHLY RECOMMEND them!

Ka
Review №17

This is a garage that you can trust. The people that own & run this garage are very honest; fair; & right when it comes to knowing what is wrong with your vehicle when there is a problem. I Highly Recommend taking your vehicle here when you need it to be worked on.

MA
Review №18

Good service at a fair price. However, being in the automotive industry for almost 40 years, I had just detailed the outside of my vehicle. After returning home and washing my car I noticed three huge scratches on the hood and a small gouge in the left front fender where the mechanic had to have been working. I have yet to see how well their work holds up. I dont want to try and prove that they did it, but the scratches werent there when I dropped the car off. The initial estimate was $210.00, ended up being $112.00. Bottom line, if you have a clunker, then theyre probably the ones to see, if you have relatively newer car with a paint finish that you want to see last for a while, go somewhere where they use fender protectors while they work. Beware.

Li
Review №19

Airey is by far the best mechanic shop I have ever dealt with. As a female, it is difficult to find trustworthy, respectable mechanics that will treat you right, but Airey exceeds my expectations with flying colors. They thoroughly explain the problems to the customer and always try their best to keep the cost of repairs down. The last time I had my car in for a repair, they quoted me 2 hours of labor, but when I picked it up, they had taken less time and they actually dropped the price down - I have never heard of a mechanic being so honest! These guys are respectful to the customer and they really know what they are doing. I would highly recommend them to anyone in the Harrisonburg area. Plus, its always great to support the small businesses!

CJ
Review №20

Best service and people around. Wont go anywhere else.

Co
Review №21

DO NOT TAKE YOUR VEHICLES HERE!!! I took my Audi into Aireys for them to change out a simple $64.00 axle seal that had gone bad. In the end, I ended up having to pay $480.25 when I picked up the car. Aireys had broken the control arm when attempting to take out the axle seal. They claimed that it had needed to be replaced (which in the past I have never had problems with it) and made me play for a new one. They broke something and made (ME) pay for it!!! What makes matters worst is that within the 4 days they had my car, they never once contacted me to let me know what was happening and what parts they were ordering for my car.... These people were the most unprofessional group of people I have ever dealt with. Their customer service was beyond terrible! I will never take any of my cars there again. I DO NOT RECOMMEND THIS SHOP TO ANYONE. Filing a petition for small claims court to get my money back that I wrongly had to pay...

Bi
Review №22

Always super fast and great prices never tries to talk you into stuff you dont need

Le
Review №23

The Airey brothers are great! They take the time to do fine work and weve deeply appreciated their service for many years.

Ke
Review №24

Good service good prices

Li
Review №25

Wonderful service and great people

Le
Review №26

Quick service snd good prices

Av
Review №27

Very knowledgeable and go the extra mile to help

Ha
Review №28

Prices should be more affordable for such a junky place

Br
Review №29

If you want your car to come back in worse shape than it was in when you took it there this is the place for you they replaced one thing on my car and it wasnt even what I asked them to replace and the stuff they took off to replace the part and didnt tighten it when they put it back up they broke a hose clip and didnt plug a sensor back in and the spark plug which was the original issue was never addressed so needless to say I had to go home and figure it out on my own which is what I was told to do by the owner before he hung up on me when I told him about his shotty work they said my motor was blown it would be $2000 it was a bad spark plug and the sensor they left unplugged by them which potentially damaged my vehicle

Sh
Review №30

Friendly and reasonable

Ti
Review №31

Excellent as always

Ke
Review №32

Regular good garage

An
Review №33

Honest hometown shop

Br
Review №34

These guys bailed me out of a tricky situation broke down on the highway got towed to their shop 3 min b4 close and the took the 20min to get me back on the road i was 5hr from home if it wasnt for these guys i would of had to call off work rent a hotel and try again in the morning word cant express how appreciative i was

Hu
Review №35

Took a week to replace clutch and master cylinder

Ke
Review №36

Scott??

Information
5 Photos
36 Comments
4.1 Rating
  • Address:865 Waterman Dr, Harrisonburg, VA 22802, United States
  • Phone:+1 540-433-7257
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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