Great customer service! Andrew was very helpful and efficient! Every customer that came through the door while I was there was greeted and signed in within minutes. We are loyal Verizon customers and I appreciated the atmosphere and service at this store.

I have never had better customer service. This store on a busy Friday while under staffed. Put on a clinic of customer service. I have been a long time Verizon customer and have always loved this store. Today was just a great example of the people they have working there.

Tried to help but after two trips the phone is still not fully functional. Not for lack of trying. Staff was very good.

Wonderful experience there. Everyone was helpful and had great attitudes. Especially Blanche.She did a great job ! Very helpful and customer oriented. Could have easily shortcut me and didnt.

The employee was knowledgeable and helped me and did not try to sell me something I didnt need

This is the only Verizon store I go to. The people in here have always been so nice and have gone above and beyond to help. Stephanie has helped me a few times and really helps with getting the best deals. She is one that doesnt try to sell you something you dont need. Which I appreciate so much.

Great location, but it took some time to get to the details of what we wanted. To the employees credit, they were patient accommodated us.

Sorry I forgot the youngWoman s name but, I went to Verizon in Harrisonburg, VA She help me, She was very narregble of everything,She created the label 🏷That I needed, which I cant do, sending a itemsback to Amason . I reallyAppreciated. Thank you.

Complacency does not even begin to describe the employees that fill these stores. I understand zero percent of what they are trained on or even what their purpose is in the store. They don’t know how to do anything and the online automated options are their suggestions. They are completely incompetent of even offering some assistance or making it seem like they care about what it is you’re doing. I’ve been to 3 stores across VA and they’re all just as unmotivated and unhelpful as one another. At least this level of negligence is the standard. Seriously took time out of my day to write this response because they’re role in the store is unneeded. Get rid of store fronts because everything should be done online and is designed for such. Cannot Imagine working everyday with no effort to be somewhat better, or provide customers actual service. Thanks for literally nothing.

I have had very bad experiences at the Elkton Verizon. So I went here. The lady that helped me was very helpful and knew exactly what she was doing. I will go back.

My agent was very nice, she greeted me with a smile and was kind and patient the whole time

Staffing an issue. Long wait time

The staff was helpful in getting the problem solved but accepted a call to cancel my service on my phone without contacting me. There were 2 phones on my account so they should have contacted me before canceling my service one of the phones.

Blanche was very helpful and knowledgeable.

Were jerks to me about my issue. Will never do business with them

Fast visit they help vary good

Ask for Jeremy. He was great tried to answer my question with patience. I have given up on the telephone customer service... Take the time for a visit to the store...

Aaron was straight forward and sympathetic to my trepidation.If you are unsure and need guidance not just a sales person; go see Aaron.

Sarah Christine and her team have shown the best customer service Ive seen from Verizon hands down you cant beat Sarah the best customer service Ive seen thus far

Arrived early for appointment and they werent busy so I was admitted. I was channelled to Stephanie who looked rumpled. I had made the appointment to fact find and try to arrive at what new phone would do the job for me. Stephanie never really listened to me and started to pepper me with questions regarding price. Ipatiently explained that I would like to know more about the phones before deciding how much to spend and how to purchase. It was obvious that Stephanie didnt really want to help me repeatedly mentioning online options which I explained I wasnt interested. While discussing one model she stated the camera would be better than my current phone. I asked her how much better. Her reply was I could Google it, clearly meaning I should do that myself. I had to ask her to do so ...and she seemed put out to have to do that. After again bringing up online options I asked her if I could have a store person transfer the data to the new phone. See started pressing buttons on her phone and went into an explanation about the app.It was obvious that my overall reason for being there, my quest for actual specs about phones, and my hope that I would find someone helpful.. was NOT going to happen so I thanked her and left.I had more questions regarding battery charge length, type of charger connection, amount of memory (ram) etc.It was too hard to get information from her ....I felt I had been introduced to an opponent.I came away wondering why Verizon has a store. There was no way Stephanie could have helped me because she didnt do what all good sales people do......Listen.

Helpful and polite service

Cheyenne (spelling?) was the most personable, knowledgeable, kindest and efficient VZW employee Ive ever encountered. She deserves to go very far in this company. Thanks for your help last week, Cheyenne!!

Quinton Jeremy and Aaron provided excellent customer service. They made the transaction easy.

They always are very helpful. And very fast. So, glad they are open again.

Sarah Christine and her team at this Verizon store are the absolute best customer service Ive seen from Verizon thus far on the phone or in person you cant beat Sarah.

Ask for Stephanie she will help you with everything you need

Dude not ment to cause bad feelings Verizon works really good in a lot of placesI am luray skyline drive to front royal va Verizon didnt cut it for my situation,i didnt go out of my way for this review my googleNav said i was in your store not true.so i made a comment please understand its frustrating to go thur these reviews but if i dont google nav seems to not work very good......i am wrighting them a letter for what. Its worth

I think there must have been a covid outbreak at this store. I’m switching carriers, there is no sane reason for this store to be closed unless they personally had an outbreak. Totally unreasonable, va is in phase 2. Come on Verizon, do better...for the customers who haven’t switched.

Great service & very professional

One of the worst experiences I’ve had

I didnt even go in. My question was answered about my phone, and I was shooed off!

The salesman Seth, was an awesome and very knowledgeable young man. He gave my family great service and we thoroughly enjoyed our experience at this store. In a world where customer service has been downsized by companies, its refreshing to have such quality service. Thank you for everything you did. I would give this ten stars, but the scale dont go that high.

My husband and I were connecting our numbers from our parents phone plans and every time we went into the store, the staff was super helpful. We spoke with two different sales reps and they were knowledgeable and told us exactly what to do to make sure everything was right when we came in to open our new account and upgrade our phones. We worked with Bill twice and he was very pleasant and helpful. We waited in the store today for an hour and a half, but working with him made it better. He listened to everything we wanted and gave us tips about our new phones. He even offered us his cell number just in case we had any problems or needed to call him and set up an appointment to go into the store and talk with him! Definitely impressive. Everyone there was helpful and updated us about why the wait was so long. Every time before that, the wait was nothing. Beware when you go in on a Saturday though. Expect a wait then, but others days of the week were great for us!

Amazing and best customer care iv ever gotten was from Alex a floor manager and one of his techs a young lady named Blanche. They knew what I needed done and made it happen.

Awesomely great

Worst customer service Ive seen in quite some time. I called several days before visiting the store to make sure they could provide what I wanted. I made an appointment so things would go smoothly when I arrived. I was told twice they had the phone I wanted and they could port my number. At my appointment, they did not have the phone I requested and tried to convince me to take another number. I insisted I wanted to port the old number and I bought a phone they had on hand and paid, then was informed the port may not work correctly, but it should. I should just wait a week or two and see and come back if it didnt. I told him never mind, to refund my money and I didnt need the phone. Then he said it would work, and activated my the new phone and said it would port my number in a day or so. I left with a phone that can call out, but cant receive calls yet and I have no confidence that it ever will. I hope it works out, but even if it does, the experience was so strange that I no longer have a positive opinion of Verizon like I used to. So disappointing.

Was with a friend choosing a prepaid plan. Verizon was cheaper than AT&T across the street. The staff were quick responsive and friendly (much more so than the AT&T staff). Id still recommend trying both to see who is cheaper but if they are the same go with Verizon.

My customer service rep was very knowledgeable and helped me with my decision without being pushy. BIGGEST problem is you will be there 2 1/2 to 3 hours, and it is not just this store it is all that I have been (3) in.

Pretty smooth, but I wasnt buying anything. There were like 5 customers, and 8 employees, so I got attention the moment I walked in. Crystal, I think was the girls name. My phone was busted, had extended warranty plan, they scanned my info and had a new one sent the next day (today). Was surprisingly painless and almost pleasant. Again, I didnt have to deal with them for any extended period of time so I cant say much about the actual customer service experience if I were buying a new phone/line/transferring etc.

A few months ago I decided to switch from StrightTalk to Verizon, I purchased a phone and I needed help switching things over, cause I couldn’t do it myself. I walk into the door and a employee came to me and said, “What do you want?” And I told her what I needed help with she sat me down and told me to figure it out and if need further help then to come find her. I proceed to sit down and tried to figure out setting up the phone, I had to track her down numerous times to help me. Whenever I did find her, she gave me an attitude and rolled her eyes ever time I needed help. And every time she would tell me to figure it out and would go and talk to other employees. She finally sat down with me for a minute, after pretty much making her and told me that she is going on a break and would be back in 15 minutes. I waited for this women for 2 HOURS. I never saw her again. I asked other people to help but no one had much interest. I was in the store for a total of 3 HOURS. Just for trying to get help with switching my number and other things over from my previous provider. POOR customer service! Will never consider going to this provider after being treated so poorly.

Worst store ever been in. Every visit seems to be worst than visit before. They are either dumb or trained to lie. Unfortunately Verizon does have the best coverage

Dont waste your time. I went into this store for a phone upgrade and was greeted at the door by a man that took my information and told me that I would be next for help. I waited over 45 minutes while the associates chatted with others. I went to walk out and the man at the door asked if I wanted him to take me off the list. I said Yes, I cant wait this long and he said OK, see ya. Thats it. No sorry that it took so long. No let me see how much longer it will be. Nothing. I think that he is used to people walking out. I went over to Best Buy and was in and out in about the same amount of time that I had been waiting at Verizon. I will never use this store again.

Was in three times in the last four days getting my new tablet figured out. Gerry was extremely patient and helpful throughout the whole experience! Verizon has an excellent employee!

Bad service here. My son took my phone in to have an issue fixed. (Could not send certain text messages but could send others). The tech was told we did not want anything deleted because of some very important things on there. Well, the tech took the phone, worked on it, and said it was fixed. His fix was to delete the whole string of texts, thereby deleting some information that I need and that was important, to me. It was important enough to me, that I will no longer trust them and definitely will no longer do business with them. He could have at least said what he was going to do before he did it. If he didnt know how to fix it, we could have taken it elsewhere. We assumed, wrongly, that Verizon employees know about Verizon phones.

Had to wait but not too long.. Lauren was extremely friendly and helpful..last time I went in associate knew nothing about Android auto

I love this place!!!Its the only Verizon I will ever go to, because they have great customer service. I was a little worried because I thought I was going to take longer then 1 hour today for my lunch break around 11 am which is the businest time. Yet they amazed me when they did my full upgrade, accessories, and payments under 30 minutes!!! People really dont understand how good they are and Im kind of astonished how people are not happy with there service. Theyre one of a kind, and if you need a great company to be with theyre the way to go! PS Crystal was my agent.

Curbside service was fast simple and safe

Had latest phones. Representative we worked with greeted us on arrival, was patient with numerous questions, and seemed very knowledgeable and experienced with multiple issues.

Service was decent and staff is very knowledgeable.

Don’t waste your time here unless you’re wanting to spend money. The woman who helped me was rude, impatient, and had no idea how to fix my phone. She told me to log into the apple store and then walked away. I stood waiting for a half hour while several employees cozied up with people wanting to buy phones and the remaining stood leisurely chatting with others. I finally left and went to Waynesboro where every employee was activity helping customers and after a few minutes someone checked in with me, fixed my phone in 30 seconds, and was super friendly and didn’t make me feel like I was putting them out in any way. I suppose if you’re not contributing to a commission check, you aren’t important at the Harrisonburg location 🤷🏽‍♀️

They are helpful and try to make sure you are satisfied but they lack knowledge about some of their phones. We had to go back twice to get a NEW phone that worked.

Young man helping me was very helpful! I am 83 and not very up to date and he explaiined everything very clearly! Excellent service!

This Verizon store is great no pressure sales and nothing but down to earth help I highly recommend this store

Oh my finally a Verizon store that was helpful! We actually received good service and they knew what they were talking about. That is hard to find in Florida stores.

I like Verizon but this store is a bit overworked. They get super busy pretty often and dont quite have the manpower for it. The service is good and the staff is knowledgeable.

The person helping me (Steph) was so kind and so patient with me. This is the only experience I’ve had with this Verizon store, but it was a great one.

Absolute worst customer service ! Billed me wrong twice, went to store three times and still wasn’t resolved. I do not recommend this store for dealing with Verizon ! Can’t wait till contract is up. Will be moving business account ASAP

The staff is utterly clueless about how to provide good customer service. They show up when the store opens (not before) and spend time prepping the store for business while customers, who have been waiting in the parking lot, cool their heels inside the store waiting to be served.The attitude of the staff, if and when they deign to serve you, is equally off-putting, as though they are imagining dollar signs with legs standing in front of them instead of people. I have never been presented with options that were less than the most expensive options available, and have often felt that my disinterest in spending more than I need to classifies me - in their minds - as a nuisance who must be ushered out as quickly as possible.

This place is as slow as DMV if not slower. Workers dont know what they are doing.

Busy place had to wait a bit to talk to a representative. Nice people.

I have 2 experiences to relay regarding the Harrisonburg Verizon location. This past Saturday while hiking, my phone screen blacked out, however, there was still power to my cell. That evening, I went in to Verizon (note: it was during JMU Homecoming and the store was not busy). Anyway, I left very disappointed with the service to the point, I considered switching providers. Each question I had was met with an answer of assumption such as I should already know the how tos. There was an unwillingness to assist. Today was totally different! I went in and was met by Quinton Tanner. He offered much more information and showed he genuinely cared about providing excellent customer service. He took the proper degree of care to show me the steps needed to access what I inquired of and that I understood. He had a wealth of information and he made sure I was informed about particular functions on my phone and different plan information. Needless to say, Quinton (he goes by Q) saved the account! So, seek out Q when visiting this location!

Probably one of the worst customer service experiences I have ever had to deal with. I was in the store yesterday and was waited on by this girl, not mentioning any names on here but it was completely ridiculous. I was told on the phone and in store here in Waynesboro that I didn’t have to be a Verizon customer in order to buy a phone from them. However the Waynesboro store did not have the phone in stock so they told me I could go to Harrisonburg to buy the phone. I was willing to drop over $700 dollars for this phone and this woman said “oh you have to be a Verizon customer I can’t sell it to you” and walked off and acted like I wasn’t even there and she said it with the worst attitude ever. She asked a manager and the manager just whispered to her acting like we were invisible so we just walked out. Ended up ordering the phone unlocked cheaper on eBay. Worst service ever.

Most of the time it’s a very busy and the wait can be long but the service reps are very knowledgeable about the products and can help you.

Lewis and Ty were super helpful! Special shout out to Ty who isnt even a service rep! Thanks guys super helpful.

There are two other Verizon stores closer to me than this one, but I always go here because they know their chit here...But only go if you can be there when they open up at 10 am...That used to be banker hours...now its wireless hours.

Best cell phone service around. The harrisonburg store is always very helpful if you have any problems with your phone.

Employees are extremely knowledgeable and always very helpful!!

Normally very helpful people. Verizon offers the best service.

Very helpful & fixed the problem with my phone very quickly! Great customer service!!

I would rather stand in line at the DMV. Verizon is always crowed, there is always a wait. Sometimes they fix the problem or answer the question, sometimes they dont. Sometimes going back a second time for a different rep works. But it shouldnt waste that much of my time!I agree that they are not ready for business when the store opens.And once I had agreed to meet a rep at the hour the store opened...and he forgot; didnt come in at all.

Best Verizon experience Ive had.. All the reps seemed to be working very hard and always keeping a smile.

They didnt have enough staff to handle the day after Christmas, but that doesnt mean they wont be able to serve you quicker on normal days.

Helpful and friendly staff overall a good experience

The staff is usually helpful and good to me.

Awesome experience. Alex E. was very helpful, knowledgeable, attentive and hooked us up in no time.

Worst Verizon store around act like they dont want to help you unless there getting Commission. Tell you one thing and do another stay away find a better store .

Just got a new router installed, and have terrible connection from it. Thanks for throttling my connection

Awesome customer service! Great help!

Lance helped me get a new phone yesterday and was SUPER helpful and patient. A+++ service, guys!

Had to go into VERISON two times in one week because the first time they didnt solve the problem. The lady who helped me the 2nd time was rude and tried to convince me twice that I didnt have warranty on my phone (which Ive had under a year) and that they couldnt back up my phone and Id lose all my pictures. I was so frustrated and right before breaking down and crying another man chimed in to try a wireless charger (bless him) which she said that wont work. Which IT DID. THANK GOD. Does it really take tears to get a reaction out of them? Then after leaving ( having to Buy a wireless charger) they blocked the door because were playing a prank on the coworker. WOW. REALLY? Plus seeing them taking smoke breaks next to the building is very unprofessional. Not a great experience. Never want to go back again. (I have to admit the guy who rung me up for the wireless charger was very kind and the only thing that I can say was positive)

Horrible service in the store, I was lied to about my my contract and am now stuck paying a MUCH higher bill. Now, nobody from the store will return calls to try to fix the issue. Verizon customer service has been just as bad.

Helpful and personable person that worked with me

This place is AWFUL. Went in to ask a question and it took me 45 minutes to ultimately get sent home to figure out the problem myself. If you are having trouble I would ask an online chat person first before heading in there and waisting an hour of your day. Half of the employees seem to be talking to each other and standing around rather than helping people in the store. Overall terrible service.

Excellent service. They were extremely busy when I visited

Worst customer service you can found

Horrible in every single possible way. Would be better run by toddlers.

Awful service. I counted 8 employees in the floor and no one asked me for help. They were all socializing in small circles. After I asked someone for a product a sales person went to seek it out. 15 minutes later they came out of the stock room with another person, laughing and ignored me. I walked out. Horrible place to spend your money.

Friendly & helpful customer service

Worst store ever. My daughter asked to use the bathroom and the employee said no. The restrooms are just for the employees. No wonder why Verizon is losing its customers. Hello Sprint.

Couldnt access my account without account number. If I knew it, would not have traveled to physical location. Totally sucked at customer service.

Always overcrowded and they try to push overpriced accessories on you. Finally switched to AT&T which doesnt have quite the coverage but customer service and their store are wonderful.

My bill keeps getting higher every month. I go in to inquire why that is the case and they act like they dont want to help. Terrible customer service.

This company.and the people are a joke

The reps are helpful.

Gerald was very helpful.A+

Convenient, but always a wait.

Told me to wait thirty minutes, ended up waiting an hour and a half. Consistently bad rate of service

HATE THIS STORE, but there is no other option in Harrisonburg. Plan on spending at least 45+ minutes to do anything!

Great help from Jerry!

Do not go here if you have an issue with your phone, they are useless and the only solution they have is getting a new phone which is a hassle and expensive.