Karen and the service team are thorough, professional and respectful. Karen explained what was needed, the service team, including mechanic Denis checked the Fusion to make sure it was safe & not in need of any other service & put the renewed inspection sticker on the car. I received a detailed report & a discount using my accrued Ford points. All this in a timely manner. Thank you team. It was a good day. 😊 🌞

Very satisfied with my experience here. John Talt was extremely helpful and found me a brand new vehicle without having to place a factory order which is not as easy as it sounds nowadays. The entire staff was pleasant and helpful, which in my opinion speaks volumes as to how the organization is run. I will be returning here for anything I need in the future and would recommend that you look no further than this dealership. Thanks Hempstead Ford.

Hempsted Ford is by far the best Ford dealership on Long Island. I’ve never had a better experience purchasing a vehicle anywhere. Every transaction was clearly explained leaving no questions. Everyone who I send there is extremely satisfied leaving in their new Ford …

Dealt with Dennis in Sales and Michael in Finance. Both were great. No pressure easy to work with. Car arrived quickly and looked beautiful. Great value for your money. I recommend doing online research go in with a general idea of what you want, which will make the proceed go quicker. They’ll get you exactly what you want. The process was significantly easier than expected. Happy with my experience.

Dont go to John. my dad had just called because he was confused where the wrenches to change his tire, we bought the car from Hempstead ford. we eventually found it no thanks to him. when I called to speak to someone is sales the customer service representative transferred to him where he was home which was weird but he answered and he was so rude to my dad and lashed out on him for asking and was yelling at him saying hes home on his couch and cant help is such a rude way. I spoke to the manager and he did apologize for his behavior. I recommend going to Levittown ford they are great. and I just got my new Ford Edge from there.

From start to finish, Hemptead Ford was a pleasure to deal with. There was none of the wasted time negotiating our lease agreement. Our salesman Evan was fantastic! I got the sense from the get-go that he was being honest and had integrity, which is not always the case. And the check-out process went just as smoothly with Frank and Mike (finance). I HIGHLY recommend Hempstead Lincoln Ford and would go back in a heart beat.

My salesperson Dennis made my vehicle purchase process as quick and easy as possible. At first I was dealing with another Ford dealership for my purchase, but I wish I had come to Dennis first because I would have saved a lot of time and hassle. I highly recommend Dennis and for his fairness and professionalism and will definitely be doing business with Hempstead Ford from now on.

What an awesome experience I had at Hempstead Ford, from meeting my wonderful salesman Dennis Cullen, to ordering my Bronco and taking delivery. I knew I was in the right place. In all my years of buying cars I have never been so comfortable at a dealership like I am at Hempstead Ford. Even the financing was so easy and fast. I will be recommending this dealership to everyone, it was definitely worth the trip for me, as I live out east.

My wife and I both purchased cars from Hempstead Lincoln/Ford. From the beginning they were great…knowledgeable and caring. Unfortunately my wife’s car, a lease, developed engine troubles. I was dealing with Jackie, from service, and she was…is GREAT. I understand cars are machines, and sometimes things do not work out well, or can’t be fixed 100%, but at Hempstead Ford/Lincoln it certainly is not for lack of trying. The service department worked tirelessly on my wife’s car, and throughout Jackie…as I said…was and is great, as she texted me constantly with updates, worked overtime to ensure my wife had a loaner car, called me to giveMe updates, and ensured me everything was being done to correct the issue.In a day and age where cars are way different than older cars (which were all engine and I worked on over many years today’s cars are complicated with detailed wiring, computers, etc. and are very intricate), and often complicated to service, Hempstead Ford/Lincoln has a fine line of men and women running their service Department, and go above and beyond to help you. Sometimes machines just developed issues with no rhyme or reason…but this dealership brings rhyme and reason to fixing the issues, and spearheading “the front line”, dealing with oft angry car owners, is a woman like Jackie who is always pleasant, informative, understanding, and goes far beyond what any, if not almost every, business or dealership does to ensure customer satisfaction, convenience, understanding, informed, and happiness is attained.In a day and age few businesses believe the customer is always right (which in many cases customers are unreasonable) but not at Hempstead Ford/Lincoln… regardless of the customers demeanor, they treat their customers as if they are not only right, but deserving of “concierge type service”…and with a woman like Jackie that “concierge type service” is always attained.Hempstead Ford/Lincoln is a top notch dealership, with top notch service, and in Jackie, they have THE TOP NOTCH WOMAN” at the forefront of that service.THANK YOU.John M

Leasing a new Edge to replace our other Edges lease that was up was very easy.

This dealership is the best in Long Island. The automotive technicians are amazing and selfless. Called because of issues I ran into for my 2019 Mustang GT and they fixed the car quickly while at the same time giving me a great loaner car so I wouldnt have to be without a car. Words cant describe how grateful I am for Hempstead Fords honest automotive technicians. They truly are the best of the best. The world needs more people like them.

FIVE STARS! KAREN AND STAFF ARE ALL SUPERB!

Service department is pretty horrendous.Scheduled a 9:15 AM appointment for oil change and state inspection. Pulled up at 9 AM. After waiting for 3 hours then they tell me that i needed new rotorsreak pads....ok i agreed to get it done.(also thinking that it should be atleast 1 more hour before its done and i can leave.)Service advisor came back an hour later said its almost done. at this point about 5 hours wait time.around 3 PM a car runner outside asked me if im still waiting for my car. which they knew that ive had already been here since 9 AM.3:30 PM the service guy said my car is finally done and service advisor said they would give me some discount for waiting 7 hours. I also had a $54 credit which i had previously and told the advisor to apply it to the current bill. The total discount is $75 with the extra they gave me for waiting 7 hours. $21 for 7 hour waiti looked at the bill $122+tax for 2 rotors $267 total with tax. I noticed the discount wasnt applied after i had already pay for it..so went back into the office and talked to the service advisor.He said seems like theres been a mistake...then ask me to take the receipt to billing and have them credit it back to my card and he will type me up a new total with the discount applied which i did. Went back to advisor he tried to type up the bill again and apply the $75 discount. Now hes telling me he cant change the previous total of $267. I would have to pay in full without the discount applied...now he said hes gonna do me a favor and give me $85 discount instead but i cant use it now. It has to be next time. so he wrote $85 discount on a piece of paper.....smh.didnt leave the dealership until 4 PM. what a complete waste of day.

We just purchased a new 2021 Lincoln Navigator this past week. We had the wonderful experience of having Evan Boucaud as our salesman. He was so knowledgeable, friendly and so accommodating to our needs. Evan helped us find exactly what we were looking for especially with the inventory shortage. We came to look at the truck and cam back 2 days later to pick it up. Evan did his best to be as quick as possible with all the paperwork. Then took his time to go over the whole truck with me to make sure I knew how to work everything. He sent me a text a few days later to check in to make sure everything was going well. Evan was a delight to work with. He should get a big promotion for all his hard work. Car shopping is usually a nightmare thjs was by far the best experience!!! Thank you Evan

The staff at Hempstead Ford was amazing and very accommodating. The remote buying experience was extremely professional; specifically Stan Peddle went over and beyond to make communication easy and made my family and I feel confident about our purchase. I would highly recommend this dealership and commend them for their customer service overall.

Hempstead Ford is the best! Special thanks to Karen and the service department! Thank you for always looking out and doing a great job.

My resent visit to Hempstead Ford was perfect. The Service Manager Karen went above and beyond for me.They keep a higher standard that other car dealers do not achieve.

The Service Department did a great job updating the service on my truck. Good turn around time and really nice and knowledgable service people.

This is a great dealership all around from its sales department to it’s service department. A couple of months ago one of the valet employees ruined a car part on my mustang. The Service Manager, Monica Almeida was kind enough to reimburse me for a new part and also assisted with helping me getting the part painted.Communication throughout the whole process was transparent. I always and will continue to always bring my car gear for work.

Karen W took care of my concerns with professionalism and integrity. My care e as ready within 1 hour.

I feel like I walk into a place selling luxurious cars that far away beyond my affordability. The sales only ask what is your budget and nothing else. Nothing relevant except money. I went to crown ford next day, they are extremely helpful. I am not sure whats going on makes ford Hempstead so pround (arrogant), chip shortage? Ford reputation? I am still not getting it.

Fast and accurate service. Always pleasant to deal with. Mrs M Almeida always willing to accommodate you.

Outstanding service. Not only was the issue corrected, but the advisor determined that my pre-owned Explorer should had been sold without upgrading a particular part, which she then arranged for at no cost. And a service that I had lost the paperwork for was nonetheless performed, at no cost, and done beautifully. Probably the best dealer service experience I ever had.

I want to compliment John Lydon an excellent employee in the Service department. John is a true professional. For two years I have trusted him with my car, Blanca and he has went to great lengths to help me understand my car better. He always goes above and beyond to make sure I am satisfied with my experience. I have always received quality service from everyone at Hempstead Ford and John Lydons extended help is a prime example of this. The type of service I receive here makes me more comfortable and appreciated as a customer and I will continue to bring Blanca to Hempstead Ford for service in the future.

Always professional. Nice facility to wait. Charlie is the best. Keep up the good work. Thank you.

Hempstead Ford Lincoln is THE place to go if you want an awesome car and for them to get you exactly what you want and need. My salesman was Frank Romeo who worked with me to find me that great car and was so patient with all my questions and concerns. If you’re looking for that special car for you and a dealership that is friendly, helpful and knowledgeable, get to Hempstead Ford Lincoln!

The service was top notch as always, my Service Advisor Karen Wunderlich is a true professional and created a wonderful customer service experience for me. I have been doing business with Hempstead Ford for over 20 years and will continue to do so.

Hempstead Ford delivers a quality auto purchase experience. The sales team will match you to a vehicle that will meet your wants and needs. In general, the staff is pleasant and respectful, as well as efficient. Many thanks to the team at Hempstead Ford.

We received excellent service. Our advisor Richard Fielder is very gentle and polite. He is well experienced. St. Johns Mar Thoma Church is grateful to him.

Most absurd service scheduling process I have ever experienced hands down. 16 days out to get an oil change for your car - crazy. Also if you have anew vehicle make sure your know your VIN number or else you can’t schedule - after you have to repeat it 3 times they finally tell you the first appointment is in 2 months but they can possibly squeeze you in in 16 days.

So far so good. Applied for a vehicle a couple days ago. Still waiting to hear back

Great service! Was quick and efficient. I’ma repeat customer and trust my car to them!

Professional service provided by Evan Boucaud. Evan was able to guide us with knowledgeable information, speed and accuracy throughout our purchase. Thank you!

Very professional Customer Service. Richard, you are the best. Thank you very much for taking great care of my car.

My salesman JC was great and friendly…. He listened to me and help me in all the ways he could… look forward to do business with him again… love my ford scape 2017

Had my truck serviced at the Hempstead Ford dealer.Great service, timely matter, thanks for the expertness of service counselor Jackie.Hempstead Ford IS MY TRUCK SERVICE stop.

The guys worked on my car for over a week. They did not give up until the problem was solved. I am very impressed and happy at their determination and results

Great and friendly service.Absolutely the best service I have received ever.Service tech John was very friendly and addressed all my concerns.

Good customer service. Some parts are not available you have to wait a while.

Thank you Stan for your professionalism, honesty and guidance in finding me and my family the perfect Certified Pre-Owned car. You are a pleasure to work with.

It was a pleasure to purchase my leased escape from Hempstead Ford. JC made it very easy and simple.Thank you JC!

As usual the service and attention to detail was spot on. I love dealing with everyone in the sales division. Karen H was remarkably attentive and had everything ready in a more than timely fashion. I spent less than two hours picking up my new car signing off on everything I needed to sign off on. I would recommend to all my friends to use Lincoln Ford Mercury as their car dealer.

Went in recently to lease a new Ford. Had an A+ experience. John Talt was my sales advisor and he worked closely with me to make the transition from my old lease to new lease. I would recommend this dealership to anyone looking to buy or lease. The staff there is great. Will definitely be back once this current lease ends.

The staff at Hempstead Ford were nothing but professional. They picked up and returned my car when they said they would. Communication with Kevin was excellent!

Always friendly service and get work finished in timely manner. Karen and John are always helpful.

Had a great service experience at Hempstead Ford. Everything was perfect and my service consultant Karen was THE BEST!!

Incompetence doesn’t begin to cover it, from my experience, with this Service Center. My brakes failed while driving 3 weeks after a 5000 mile service. According to the Manager, “It’s a hose, it happens.” Very comforting. And the quote I received for a potential repair? Add “highway robbery” to the list.

The best service department. Very professional. They make everyone feel special.

Always a pleasure having my car serviced at Hempstead Ford. They treat you like family!

Service went well until the valet employee mishandled my mustang and ruined my front chin splitter. He was not mindful of the bumpy roads in the Hempstead Ford parking lot and I saw not only my rims hit deep into the lumps and bumps in the parking lot but most importantly, saw my chin splitter scrape really hard.Paint has now chipped on the splitter. When I informed the valet of his mishandling on my car he brushed it off and walked away. I told the service reps I had to leave the place by 1030 for a prior commitment and therefore due to timing I was unable to let his managers know of this mishap. Extremely disappointed.

Hempstead Ford did a great job on my 10,000 mile checkup and my scratched wheels. They kept me informed throughout the process.I thank everybody at Ford for taking such good care of my car.

Buying my car itself was a great experience! Now almost 7 months later my car is making a noise. I purchased the extended warranty because I knew if I needed work I would get it done and only have to pay the deductible on all covered services within the plan. I go to a 9:15 am appt they dont hear the loud noise that i initially brought it in for. They fixed some hoses that were recalled but had me sitting there for 2 hours with still no answer. I was told it was going to take a while to diagnose the problem. They call me up another hour and half after I pay for an uber home to tell me they cant get the part in for another 3-4 more days so now my control arm on my car is making lots of loud noises. The service guy John stated its safe to drive around till it comes in. Then I asked him how am I going to drop it off and make it to work and take my children to school he presents me with the option of uber. I should not have to pay for an uber when i purchased an extended warranty and was told i would have a loaner. So now im in a car that isnt safe to drive and im over $30 in uber charges because they falsely advertise and promise you things that they cant do.

Went to the parts department. Friendly staff, greeted with smiles. Very helpful

Hempstead Ford servicing department is a nightmare to deal with. There was absolutely nothing that went well with my service experience with Hempstead Ford. They kept my SUV for a week and still could not fixed it, they wanted to keep my vehicle for longer without providing a loner, I inform them that I needed my vehicle, so they could either provide me with an emergency loner or I would need my vehicle back. I was told that they will call me back when a loner was available so that they can fix the car, its being one week now and no updates or no call back. My vehicle still has the error, and nothing is being done. This is not the first time we as a household has had bad experience with Hempstead Ford, we had a truck and it was the same drama when it comes to servicing, I taught ford was supposed to be reliable apparently not. Hempstead Ford is the worse to have to deal with. I have to return my SUV in November and I cant wait for that so I can be done with Hempstead Ford. Take your business to some other Ford, this one is just unprofessional and simply unpleasant to deal with.

Karen Wunderlich is a wonderful service advisor. She is thorough and fair and gives great recommendations. I will bring my car for service here no matter where I live

Brought my car in for an oil change at 8:30am. They asked what time I needed it back by and I said the end of the day. They waited until 4pm to call me and tell me my car wont be done until the following afternoon. Whats the point of an 8:30am appointment then? More than 24 hours for an oil change....what a joke. Now I lose a day of work cause I dont have a car. The sales rep didnt seem to care, and kept saying they got backed up and theres nothing they can do. This isnt the first problem Ive had with Hempstead but this is by far the worst and most inconvenient. This is my second car with them too and Ive been coming here for 6 years. The service quality and customer service has been on a drastic decline ever since. Im done with their all of their service reps and will not be coming back again.

It was a pleasant experience dealing with rep Frank Romero at Hempstead Ford. From the moment my wife and I stepped in the building, he made us feel right at home. He made sure I was able to get the car I had my eye on and made the process from start to finish as seamless as possible.

Very helpful - waited for my car and didn’t have to wait to long - would recommend

I was treated with courtesy. I was informed about everything that would be inspected and serviced. The price for everything was reasonable. I am very happy with the service from this company.

Stan very Knowledgeable Very Nice Army Vet My Son Is on Leave From Army Needed A Vehicle Wish They Were Able To Do More For Service men and Women

My advisor (Jackie) who helped me get my vehicle serviced was professional, courteous and reliable. Advising me of the diagnosis found, the timeline for it to be fixed and the cost of the service was spot on. It is my hope that when I return for any other service I hope to be assigned Jackie. Great job!!!

I was just there this morning returning my 2018 Ford Explorer and went into a 2021 Ford explorer and must say John who helped me was amazing! Saw him 3 years ago for my first Ford and as always best service. Thank you so much and in a few years I will be back for another truck!!

Just love Jackie O she’s great and gets the job done..

The staff here made my car buying experience stress-free. Highly recommend speaking to Carter if you want a new Ford vehicle.

Carter was excellent and accommodated my needs. Fast process, organized, car I wanted, and drove it off the lot the next day.

Excellent sales experience,Knowledgeable friendly staff.Will buy again from them.Highly recommend

Great customer service! I’m always satisfied when it comes to service my vehicle at Ford Hempstead

On Saturday July 31st, 2021, as usual I took my Continental to Hempstead Ford for regular service. Mr. Richard Fiedler was extremely nice and I do appreciate his professionalism.

Service was seamless, even in these Covid times. Easy to make appt, check in and great communication with Service coordinator. Car Wash was offered and communications were via email and text, besides in person.

Edited 6/25/21:After hearing about the issue I was having, Kevin reached out and took care of it fast and easy within couple of minutes. Issue resolved thank you Kevin.Original:Went to get my oil change and they push that car needs to be inspected for much more. Ended up with a bill over $1000. I thought they had cover everything, got home and noticed the check engine light is lit up. Called them to get a follow up but now they said the specific tech is only available during the weekday. Im upset that they overcharged for nonsense and now want me to miss a day of work and to pay again to get it serviced for the engine which they supposedly had checked. What a ripped off, after years of going here, not doing business with them again.

I have a potentially dangerous issue with my car and the service department said i have to wait 2 months for an appointment. God forbid something happens while im driving - they dont care. The customer service rep was extremely rude and didnt care. I would NEVER go to this dealership or really any in the area because they are all the worst customer service.

Worse place to purchase a vehicle..All times frames given regarding getting the vehicle my wife wanted such as when it was suppose to be picked up, When it was suppose to be ready were all inaccurate.. A week turned into a month.. When we approached the Manager John all we were told was sorry.. The best he could do is give a few oil changes for the delay and inconvenience.. If it wasn’t that my wife wanted this vehicle I would have walked out on the deal.. Be careful when told things at Hempstead Ford.!!!!

Had an excellent experience at Hempstead Ford Lincoln. Thomas M was terrific. Everything was explained in detail and we are very happy with the new car. Thank you!

I had a wonderful experience at Hempstead Ford. Meleak Jones, the sales consultant, is the best!! He is very patient and knowledgeable! He really ensured that I was leaving with the ford car of my dreams.

John Miolla has been my go-to dealer for years! Higly recommended, extremely knowledgeable and I will forever refer him and will be using John in the future. Thank you John for making all of my transactions seemless.

Evan, my salesperson was awesome. Purchase was smooth, with no surprises. Would def. recommend!

They had my car for 3 days and still haven’t finish fixing all the recalls on my 2020 Explorer. I was told I would have to bring it back to have the other recall fixed. Such an inconvenience.

Very Professional great work as usual.Thank you Karen A++++

Amazing experience, always do a great job and nice selection of cars***Not only is the purchasing experience amazing, but the Hempstead service department is one of the best i have ever seen, great system. When arriving and pulling your car into the garage you speak with a specialist about your vehicles needs. Oil change, tire rotation and complimentary car wash was fast and i was out of there quickly. Highly recommend Karen in service as well! Personable and very friendly to deal with. Looking forward to my next oil change!!

Great communication, no surprises, job done fairly quick.

Everyone at the dealer was friendly, and they sincerely helped the deal to the end.

Well John that one year went out the window when my wife purchased an extended warranty for 6 years( Now what.??) .. You keep saying you apologize how about asking what can you do to make the customer happy... I understand things are not running full capacity due to the pandemic but then you and your staff should have relayed that message during the buying process.. Not say one things and it being completely off.. This was a few occasions regarding the subject. End of the day it’s all about keeping your word and if you can’t then say so.If you mess up them fix it... Pretty simple..I think

Eric Roseman is a terrific representative for Hempstead Ford. In a time of Covid we were able to coordinate the new car lease via email and phone.We went in only to do the signing and pick up the car.Hempstead Ford has an effective process to keep you safe and isolated.This is my sixth Ford from Rick and my wife is on her fifth.An efficient pleasant experience in a comfortable setting.Check out the Ford Mustang Mach E all electric while you are there.

The service department was able to take my car in immediately and fixed the problem within a few hours.

There is no record because the vehicle is under my dads name, Abraham Edicula. Hempstead Ford has great sales people and delivers a great sales experience. However, The service department is not great. The labor and diagnosis fees and estimates are outrageous for a domestic car service center. The people at the service center are there to make money which has been evident to me on my recent visits. For example the synthetic oil change has a coupon for $49.99 on their website but the representative charged me 84.99; when I asked the representative about it they said its $84.99 because it is synthetic oil. Frankly, because my explorer is at 150,000 miles and around 10 years, I cannot justify spending the extra labor rates for a Ford technician. When it comes time to trade for the 2022 Expedition next year I will have to reconsider if Im going to be using Hempstead Ford or another local Ford dealership.

Recently bought a car but have to bring it in for service because of terrible quality. Had to call 3 times before someone picked up. Was transferred 2 times by representatives until I was left, again, having to leave a voicemail. Never got a call back either yet. Disappointed.

Great customer service! Everything was explained well and detailed to easily understand. 100% would recommend to others!

John Talt is the Best at what he does !!!He cares about his customers. Best salesman.

Brought in my car for the annual inspection. My service advisor, John Lydon, notified me of a problem with the lights that would require keeping the car overnight. Hempstead Ford methodically tracked down the problem until they discovered what happened and fixed it. The right rear lamp had its wires crushed against a screw and was causing a short. Thinking back I realize now that this was due to my local service station replacing that lamp a few months ago when it was burned out, and damaging the wiring by being careless. If you want a problem with your Ford car fixed, bring it to Hempstead Ford. They have the tools and knowledge to fix any problem correctly the first time. Thank you John!

Hempstead Ford has great service for maintaining your car. The management, Charlie and John, are both courteous and honest. They let you know what your car needs done and nothing more.

I recently dropped off my 2016 Ford Explorer Sport for service at Hempstead Ford. The staff were professional and friendly and the service was performed quickly and satisfactory. I’ve had nothing but good experiences at Hempstead Ford and highly recommend Hempstead Ford for your vehicle’s service needs.EH

We just went in for a quick test drive (Bronco). First impression is very good. Attention to new customer was very appreciated. Will definitely consider this dealer for my future purchase.

Dealing with John Talt at Hempstead Ford is effortless and satisfying. John takes care of my whole family. I absolutely love my new Edge.

Great quick service. Friendly personnel

Purchasing my new F-150 was the best car buying experience I have ever had. Meleak Jones was the best salesman I have ever dealt. He helped with me every step of the way and was very easy to work with. He spent time showing me all the trucks on the lot I wanted to see and then made the paperwork process very easy. Bob Jackson was great the day we signed all the paper by not trying to push the extended warranty or any additional items. Everyone was kind and courteous.

Manager John was incredible! Went above and beyond. Best car purchase ever. Thank you!

The customer service, attention to detail and follow up were all you can ask from a service repGreat job

Just leased my fourth vehicle from Hempstead Ford Lincoln. Best cars Ive ever had. Im always well taken care of by Frank R., sales staff and service.

Paid over two hundred dollars for a oil change and to come home and realized my windshield wiper fluid was EMPTY !!! A complete rip off. Definitely don’t deserve even one star

They Cram it up you cramhole (Answering the response)I got that exact same car for within my budgetat a diferent dealship.Maybe next time consider give potenial customers a fair deal.