This place has went over and beyond to be helpful.

Got a hitch installed for a Subaru and it was a super easy and fast process. I waited in their waiting room for about an hour and it was done.

Very well run place!

I made an appt to have a hitch installed and about 40 min after my appt time they called me and informed me they had drilled 2 of the 4 holes necessary for installation. The second set of holes they could not drill because the metal was too hard. I returned to the store and they informed me that they had burned up a bunch of bits and it would require a plasma torch which they didnt have. I purchased the hitch from them bc I knew it could be installed bc I had done research before making the appt. I took my car to my nephew who had it installed in less than 30 min with a DRILL not a plasma torch. They advertise hitch installation but they failed because they werent using sharp bits.

Bought a hitch receiver from them one of the bolts broke and is stuck in the frame during easy installation they will not replace the faulty bolt or work with us in any way all they would say is did you read the instructions? Yes we did there is no way I should be able to break a bolt meant to tow a class 3 trailer with with my hand! Its your fault you broke it we cant do anything for you, horrible customer service!!!

I wouldn’t have them install a trailer hitch unless you want them to mess up your car electrical system. You will deal with the most rudest workers at this location and they simple don’t care. I want ever use them again and want ever let them install anymore hitches and to be honest I don’t think I will ever step foot or buy anything from them again I have never had a employee talk to me the way they spoke and treated me I really don’t understand how they let there employees talk to there customers rudely

Great experience. Rented a truck and filled a u-box to ship to another state. Manager runs a tight ship.

Attendants very robotic.....customer service very impersonal.

They tried to work with me despite the fact i was given false information originally.

Terrible employes and no managers visible at allIt would be an upgrade to get bad service . I believe the smart mouth from the workers when you ask for help is what really puts the icing on the cake .