Jameson was amazing! He answered all of my questions & was very knowledgeable about my new phone & software. I was in & out in no time!!

Walked in to Verizon and was immediately greeted by a friendly face, Toni. I was unsure about what phone to get and Toni was so patient and answered all my questions and even made a suggestion on what phone would best suit my needs. She even picked out the cutest case for my iPhone. Great customer service! Thank you Toni

I came in needing some help with my phone, and Toni assisted me. She was great!! She had a wonderful attitude and didnt hesitate to ask me what I needed. She was super personable and exactly the kind of person I would gravitate to. Thank you!!!!

Jessy is amazing! She is knowledgeable and kind! She is attentive to the people she is working with as well as greeting and finding out the needs of others. She is an asset to your organization!

The sales manager, Michael demonstrated excellent customer service skills, & very knowledgeable of products offered. He also sure knows how to put on a screen cover!

I highly recommend! They are super professional and down to earth. Kierra helped my upgrade my phone and switched all my apps and pictures over and it never logged me out. It was an amazing and enjoyable experience! She also was very compassionate and got the job done in a very timely and efficient manor. Thank you to this amazing store!!! And AMAZING employee 🙌🏼🙌🏼

Omg Brianna was awesome. She gave us a whole lot information and had a great customer service skills. We got our 2 new phones and also switched from prepaid to post paid. I love how she worked with us almost 3 hours.

Been a Verizon customer for more than 22 years. After several very disappointing experiences with Verizon Corporate I visited the store in Holly Springs. Worked with Toni and she was absolutely incredible! She listened, cared, provided solutions, and made sure all my problems were resolved before I left the store - including successfully setting up two Gizmo watches. Thank you Toni - I’ll be back to see you for my future cellular needs.

After being turned away by the Fuquay location, we came here. Now appointment needed. Got in, and got out quick. Sales team was very helpful, and a pleasure to deal with. You got my business!!

Walking into a Verizon store is a guaranteed waste of time. They could not port my number there, and did not have phones in stock. They suggested I go do it via phone.

Needed a new screen protector. Techs were polite and helpful

Toni is an excellent service representative. Because of something I did wrong on my phone she spent five hours working on my problem all the while working with other clients - and was very pleasant all throughout! You really just can’t get better service anywhere else! Highly recommend.

Kierra was a Godsend helping me. She was very professional, knowledgeable, and personable. I enjoyed talking to her while there. Great employee...she deserves a promotion or raise!

If you can go to any other Verizon store, I would highly recommend it! This location is extremely unwilling to help their customers no matter what the circumstance is. Save yourself the headache and go anywhere else.

John was respectful, professional, and personable! Highly recommend setting up an appointment with him to get you the hook up on a new phone! Great overall service.

They were amazing!!! Great customer service.

Kierra was very knowledgeable and friendly. She quickly found the products I was looking for and assisted with applying them to me new phone. Best Verizon store and associate I have ever encountered. This will always be my local store.

Tim was amazing! Very knowledgeable and friendly. The store was busy but the wait was short and they followed all COVID guidelines.

Briana was a pleasure to work with. I’d recommend making her a full time employee and giving her a raise. Great experience.

Kierra was amazing! She got me all set up while helping her coworkers as well as other customers. She did all of it with a smile on her face! 😃 She is extremely knowledgeable & so sweet; I highly recommend seeing Kierra for your phone needs.

I’ve been here twice, once to purchase a charger and once to upgrade my phone both times man named Timothy assisted me. He is very helpful and will not harass you with extra packages/upgrades. Overall easy and great experience 10/10.

Kierra was absolutely amazing. She took 2 hours setting up my phone and I highly recommend her.

Timothy was very professional. He knows his job. Kindess and courtesy is his middle name.I will refer all my friends to this Verizon store. When Verizon hired manager Timothy, they hired an Excellent employee to represent their company. Keep up the good work. I give this store location a FIVE STAR🌟 ⭐ 🌟 ⭐ 🌟From DrGambit

Kierra was extremely helpful and went above and beyond. Best service I’ve ever had getting a new line.

Kierra was amazing to work with, she took great care of us during our Verizon phone upgrade. I would highly recommend her for all your Verizon needs!

The employee hit me in front of my 8 year old son. He told me he wouldnt explain things to a women. I have video and photos of incident. The sales director had his managers offering me 50% off on accessories if I paid full price on a new phone with them as an apology for the incident. After driving an hour to their new location. But online direct from Verizon. My son is afraid to go into a Verizon store due to disgruntled employees.

Kierra Toni and John are the most help iv ever had in a phone store. I have high anxiety and most of the time have to have someone come with me and I had broken my phone and i was having health issues and had no choice but come in and John made it so stressless and easy I stayed calm and was beyond greatful. Have also had help from kierra and Toni and they are just as great and easy to ask questions and help me with anything that I need. I pass the store in Fuquay-Varina where I live to come to the Holly Springs store because of the customer service and genuine care they provide!!!

Yavonda was very helpful and a true professional. Their entire team said people friendly and customer first. A great team.

Kiera was fantastic. I usually hate Verizon because they make everything so difficult, but she made it easy. She is very charming with a great sense of humor.

Tim was extremely helpful.He was very thorough and patient.....I would highly recommend buying a phone from this verizon store.

Toni was super helpful and so easy to talk to. She made our experience seamless and we are so thankful.

We had a great experience with Tim! He was helpful, knowledgeable, patient, and very personable. He made the experience pleasant and was very helpful with setting up our new phones.

Toni was amazing to work with. We came in a little too late for our 1 year old, but Toni was able to walk us through switching to Verizon and had us all set in a quick and professional manner. 10/10, would work with her again.

Despite a very difficult time trying to order a phone online and my order being messed up, John in Holly Springs Verizon and Timothy on the phone at headquarters made it right and worked tirelessly to get my order reprocessed and the glitch fixed. I came to John very frustrated and with a tough situation, and he made sure that it got fixed and I was happy with the outcome. Kudos to him, and the entire staff at HS for being so kind.

Kiera was the best Ive ever worked with at Verizon. She will be my go to for any wireless needs period. She kinda fine to 😍

Toni was extremely helpful when I purchased my phone as well and when we went back to activate my husband’s phone that was ordered. Best Verizon experience so far!

I found Tim to be more than efficient and very helpful with my problem. He devoted time to making me a satisfied customer.

Our salesperson was Kierra and although she wasn’t totally familiar with the Apple Watch 6 she rectified the situation quickly. She is certainly ambitious but very appreciative of our business yesterday.

Briana was very friendly, professional, patient, and knowledgeable. 5 star employee.

Jessie was super amazing! Corporate Verizon was very difficult to deal with and we were super frustrated with them; weve been customers for over 20 years. I walked into Jessies store and was super impressed, she helped me with my new phone and separated our accounts, which Verizon had problems with even setting up, it was a terrible experience with corporate. Jessie is a true professional and Im surprised that shes not the manager at the Holly Springs location. Shes the BEST and definitely brings the stress level back down to zero. Cant say enough about her and her dedication to her customers and company. She was the only one at the store, answering phones, helping me with 2 others behind me and downloading the cloud onto another phone all at the same time. I couldnt have handled it but she did very calmly. JESSIE, YOU ROCK!

Great service! COVID guidelines were in place and observed, and I had fast friendly service.

John was knowledgeable and helpful without being pushy. I appreciate that he respected COVID guidelines

Kierra was knowledgeable, welcoming, and helpful.

Toni was great! She was so easy to work with and made the transition to our new phones seamless.

They were very helpful and easy going, and got me what I needed very fast. Definitely would recommend coming here over a corporate store.

Toni was very helpful and very knowledgeable!

Jessy was great and provided the best customer service! My mama and I went in to get my dad and her a new phone and we weren’t sure which phone would work best for their needs. Jessy helped us tremendously in deciding, and she set both phones up 😃 Thank you Jessy. You rock!!!

Kierra in Holly Springs, NC waited on me. Excellent customer service she took the time to explain everything in detail very knowledgeable, warm and friendly fantastic experience purchasing a new phone!!!

Briana was great! Very helpful and patient.

Marty was great. Very helpful. Other employees were friendly too.

Jessie was incredible. She would not stop until she resolved my issue. She has excellent customer service skills and you can see she truly cares about her job. Thanks for the excellent service!

Fantastic experience!

We were greeted warmly immediately and knew in a short time that G. was both knowledgeable and aware in order to help us. Purchased a new phone with same deals and discounts available online, assured us with the total transfer, traded up and walked out with a working phone completely ready to use and accessories!! I WILL go back. I have not had good experiences several trips to Cary and though I was assisted well in Apex last time, that hasnt been the case most times over past year

This was the best phone store experience Ive ever had! I hear this is because of new management, new staff! I will come back for all my Verizon needs! Javani really makes you feel welcome and as if youre family. He knows what hes doing 100%! When you come here youll not only get the best service but youll get the best deals for it. I could dance Im so happy! Thank you guys!

I normally dont write a review for Verizon, but the girl that helped us, Jessy, was awesome! Had to give her a shout out for her complete awesomeness!

Toni was extremely helpful and patient answering all of my questions and setting up our new phones! Thank you!!

Refused Service because I cant wear a mask after I called ahead and was told that they would serve me.I walked in and was told that they wouldnt serve me in their store and that Id have to wait outside for someone.The person telling me this had his mask under his nose and when I called him out, he responded that his mask wont stay up. So these people are discriminating against people who can not wear a mask while one of their employees is constantly touching his face and mask as well as the same phone that a customer might touch..

Tim is a master of technology and the entire crew are spectacularly friendly, helpful and smart!!!

Horribly slow service, that would give even the DMV a run for their money. Its the type of place where you hear other unsatisfied customers saying terrible things under their breath as they leave. The store is also the size of a postage stamp.

Great experience! Yolanda was super helpful!

I’m so impressed with the customer service that I’ve gotten here on my recent two visits!! John and Karely were both outstanding.

Great visit. The advisor was knowledgeable and nice.

Went there to days straight to get new phones everyone that helped me was awesome. Made sure phone was ready to use when I left. Looked for the best deals possible for me and had great attitudes.

Toni was awesome. She listened and got us exactly what we needed.

I wrote a review of this location the day we switched to Verizon because I thought they were great. I WAS WRONG! We went back a couple days later to have another line switched over and I was there for over 4 hours. I get home and the phone was not activated. I was told by the manager Javani I would qualify for a $200 rebate on each line. We were ecstatic thinking that was going to be a HUGE help with 2 of our 3 kids birthdays falling back to back with Christmas. NOPE. He sold us phones that did not qualify for the rebate. 2 of the 3 phones fell under the requirement by just $25. SO now we are out that $600 and our bill is MORE than it was with Sprint. I an completely unhappy and now scrambling to make up for that $600 just weeks before our kids birthdays and Christmas.

Absolutely loved my time here. I bought a new phone from here last week and it was such a smooth transition from my old one that I traded in. The guy I worked with was amazing. He was easy to talk to and knew his stuff.

I walked in an hour before the store was closing, to just get some questions answered. I ended up getting a new phone and accessories to go along with my new phone. Marty truly knew what he was doing! He was very patient with me and my questions and managed to get my new phone set within an hour. Thank you Marty!

There is a new staff at the Verizon store in Holly Springs and they are so awesome! Javani in particular was so helpful. I dont even think 5 stars is high enough! Im so happy with their customer service and attention to detail. Go there. Youll be as happy as I am!!

Toni was extremely helpful, thorough and personable!

Marty was awesome. Guided us to just what we needed and stayed late to make sure we got all done on a Saturday night!

Marty was amazing! Took the time to help us and work us through all the options. If you come here make sure you ask for him!

UPDATE!After posting my review a Verizon representative reached out to me literally 30 mins after and asked me to call them back which I did. Montana was the associate I spoke to and she was fantastic in communicating back and forth between me and her managers until she got me what I was originally promised, a $200 credit on my account.I am still not pleased with the store Manager but because of Montanas efforts they still have me as a customer, Great job Montana!Absolutely terrible customer service and a lack of knowledge on the employees part. I was promised a $200 gift card if I imported my number over from my previous carrier and wasn’t told at the time of purchase I had to have a unlimited plan. The employee left shortly there after and when I spoke to the manager after I hadn’t received my gift card I was told that the employee no longer worked there so he wasn’t able to defend himself.Wow!! Verizon is placing the blame on an employee who obviously wasn’t trained properly, none the less when one of my employees makes a mistake I as the owner take responsibility...and I own a mom and pop shop,the big guys could learn a lot from guys like me.

Knowledgeable friendly staff. Has never been busy when we have gone, get helped right away. Also not super pushy on accessories or protection plans unlike some other stores. Always smooth transactions (have upgraded 3 phones here). I dont go anyway else now, despite not having the biggest color selection on in-stock phones.

What a great experience!!! Javani helped me out when all else failed. Great customer service! Would highly recommend!!!

Terrible service Sunday. Young female associate was brain dead

Terrible customer service! Kay was very sarcastic and unwilling to help. She dialed the wrong number for customer service, claimed to not know the managers last name, inactivated my I watch then said she couldn’t help, and said the manager was unable to be contacted until Sunday (we were there on Thursday). Stay away from this store and any store where Kay (if that’s her real name) works.

Kyle was awesome! He helped me set up my used phone which I purchased from elsewhere right before closing on a Friday...also, hes very knowledgeable about all android devices! Great customer service!

The manager as well as the associate were rude. I had a screen protector applied to my phone a year ago and it cracked. I was told they would warranty it if anything happen. I have an S7 and they did not have it in stock. When they attempted to look up the account they couldnt find it and became very agitated quickly. The manager came up and doubted my claim because of the model of the phone. They were absolutely rude and stated whatever have a good day sweetheart. Customer service at this location is something to be desired.

10/10, he was really really nice

Very useless, wanted to switch to Verizon and they couldn’t do anything for me but give a customer service number that was more helpful than the actual store which is very ridiculous and now we have to switch everything ourselves instead of the people who know how to do it and get paid to do it

This is my store - I am the manager, and I assure you, we have some of the best customer service reps in the business. I will make it my job to make sure they show you the BEST customer service youll ever get in a Verizon store.Come see us today. We have great specials, deals and promos for the holidays.

The customer service was great Javani took great care of me and got me squared away with my new phone and tablet.

Was the best. Reps are full of helpful information and make you feel very welcome while in the store.

Absolutely the worst. I have never seen such rudeness in a store. Both the guy and the girl (Kelsey W) were so rude to us when we went to pick up our new iPhone. The guy who had sold us the phone a few days before did not even acknowledge us. He could not wait to get out the door. Kelsey was rude and abrupt on the phone when I called the day before to ask if my phone was in (the guy was supposed to call me but didnt) so I was not really surprised at how rude and curt she was in person. I was even considering telling her to forget the phone I didnt want it anymore.Ill never go back to this store.

You know the deal, every review is really based upon the person who helps you. The new store manager, Javani, set me up from top to bottom after my iphone 7 quit working. He walked me through all the options between new phones, storage sizes, helped me download all my old phone content to my new, and made sure I had all my apps/info/email downloaded before walking out. Javani was professional, personable, all while working quickly. I usually avoid the Holly Springs location because they are small and you would wait forever and get rushed out in the past. Not so anymore! Thanks Javani! I so appreciate the great customer service.

They usually only have one employee working at any given time. So you’ll wait 30 minutes to an hour until they can help you. Going on nearly 2 hours of sitting here waiting to be helped.

Very nice, polite, helpful and knowledgeable

The fees you will actually be charged are much different then what you are told.

Service is the best for the area, prices are the highest. There are other choices using Verizons towers.

Great service!!!

We worked with Kelsey to switch out for a new phone for my wife. She was very helpful, quick in getting the old phones info over to the new phone, and was great with our 3 year old daughter.

Went there for an iphone XR and was convinced to get the pixel 3. Not gonna lie, Kyle really pushed it, but after a month I am glad he did.

Nothing but warm, happy, welcoming vibes as soon as you walk in. Very genuinely kind people work they and they truly do whats in your best interest !! Absolutely love love love the holly springs location!!

Two people working and waited over an hour and a half before guy told got to us sorry just sold last phone. Slow service will not be back

John is an awesome manager

Very unorganized and understaffed. I had to go to another Verizon store to get a new phone. I will not go to this store again.

Best Verizon experience Ive had in the 12 years Ive had a cell phone!

Until they hire someone who has better customer service skills avoid this place like the plague. I was so rudely greeted and called boss man so disrespectfully, that I pledge to never visit this place ever again.

I am sorry to report that the representative was less than honest about there being NO FREE upgrades anymore. I was told that my bill will go up $7 per month. I feel like it was a con and that the representative misled me.I look forward to changing company ASAP.

Never went there.