I wish they focused as much on their patients as they do on making money. I had a bad experience with the optometrist (Angelina Gavel-Rukha). She was fixated on getting me to change the brand of contacts I use, even though I had no issues with my old brand; I just needed an updated prescription. I was ultimately able to advocate for myself and got an updated prescription with the brand I was accustomed to.A year later, I got a text saying I had an appointment scheduled. Turns out, they scheduled this appointment for me, without my consent. As you see in the screenshot of the text message they sent, they say you have to give 48 hours notice to cancel. You have to call to cancel — you can’t respond to the text to cancel. When I called, I asked if I would be charged if I didn’t cancel in time. They said they wouldn’t charge me, but couldn’t explain why they had the “48hrs notice required to cancel” as part of the text.Seek eye care elsewhere in the Pioneer Valley.

I recently moved to MA and was in need of new glasses. Vonnahme Eye Care was recommended as a local eyecare spot by my insurance. When I stopped by to get tested everyone was very nice and polite. They did try and get me to sign for 5 services that had nothing to do with my reason for being there. That was a red flag.Now, less than 2 weeks later, I gotten text messages alerting me of appointments made by Vonnahme Eye Care a year in the future. Beyond not asking for this I told them to please not let this happen again in every call. Still, three appointments scheduled in my name.This is a terrible way to do business. I will not be returning to Vonnahme Eye Care as they have made it clear they cannot be trusted in even a basic way.

Never leave bad reviews on Google but I feel people deserve to know what kind of business they will be dealing. After years of going hear for yearly exams, getting up sold for tests, buying $400 a pair glasses for my 5 person family plus contacts for 2 of the members, I get told today that they could not give or let us purchase a pair of contacts to hold my daughter over till she got in to see the Dr. Her Rx has been the same for years. It only expired in the end of June (last month). I was then told they could not see her till December. I explained she is a doing a summer internship with a state Rep and also a CIT a a camp she needs her vision. They obviously dont care about their patients or thier needs. I am actually very hurt as I have referred many friends and family to this practice and honestly thought they were more patient centered and had a better buisness model. Shame on you Vonnahame kids need to see.

All Staff extremely knowledgeable, professional, friendly & helpful. I received a very thorough exam along with great recommendations for my childrens eye health with all of this remote learning & extra screen time use. Office staff assisted with ensuring I received best insurance benefit & lowest cost to me out of pocket. Highly recommend!!

Paid over $400 for a pair of glasses with transitions. They called me back a day later and told me they under charged me, hmmm 🤔. I asked for refund as I already was at the top of my budget. They told me one-two weeks for my refund-via check. That’s super inconvenient but ok. Came back a week later- very rude person working nonchalantly tells me “I don’t know when I requested it but one to two weeks”. Come on now. Maybe my money doesn’t mean anything to you but it does to me! They won’t give me an exact date when I can get my check! My husband, mother and 2 boys get glasses and contacts here for the past 4 years and spent over $3000 easy there. I think customer service should be more important and I should have been at least given a straight answer. You took my money quick but make me wait. You clearly don’t care for or value my business. I’m done! You lost what would have been lifetime customers x5! My family will not be coming back!

So my wife had a bad experience (you can see her comment below) now 3 months later - they send me a bill fir my eye exam and telling me it wasn’t cover by insurance. I asked why wouldn’t you check this before the appointment- every medical provider makes sure their services are covered, before completing the exams/services. So after I already paid my out of pocket cost, they want more money for their mistake. Supposedly I agreed to pay out of pocket for exam- then why wasn’t I charged up front. No I received a bill because one of their employees doesn’t known how check insurance coverages. Again- just not up front. Then they called and told me they will give me a discount in their mistake 🙃 oh wow so generous, thank you for discounting your mistake. Absolutely ridiculous! NEVER coming back here!

I tried to give these guys the benefit of the doubt. I even went to the contact page on their website to voice my concerns. No response. Also, If your website takes appointment, you should honor those appointment. I finally did get an appointment. The whole experience was a cluster f. Maybe they are just too busy and don’t have the trained staff to accommodate. Final straw, no I’m not paying for the contacts that you billed me for. I didn’t order them, I didn’t receive them and they are not even the brand I use.

The staff are so polite and knowledge. I loved the assistance with picking out my frames. Decisions decisions... made quick and easy.

Highly recommend! Friend staff. Great experience!

I have been going to Dr. Vonnahme for 11-12 years and I am always happy with the service and attention from the doctors and staff. I bring my whole family here now.

I come here for both my children. I travel about 25 minutes from where I live I wouldn’t trade this for any other eye doctor. They are always so friendly and treat my family so well.

A great place for eye care and glasses. A few weeks ago they squeezed in a family member for emergency care (foreign object in eye), and today I had a very pleasant experience with a routine eye exam. Shout out to Loriah, who was very patient with my frame selection process. I highly recommend Vonnahme Eye Care!

Best care Ive received in 10 years. Doctors are knowledgeable, patient and attentive. Staff is warm and inviting and office is clean. Found a frame I liked in just a matter of minutes, so Id say they have a great frame selection as well. Highly recommend!

Just had my 1st appointment, and couldnt be any happier with the staff and doctor. Very courteous, thorough, and knowledgeable. Dr. Angie Vonnahme answered all my questions in a polite, professional, and understandable manner. So happy I finally found an eye doctor I can totally trust and be happy with the care!

Not the biggest selection but definitely the best. They have a well curated inventory of frames and styles and they’re customer service is amazing! If you need glasses check them out and you won’t go anywhere else!

Excellent customer service from beginning to end. I appreciate the friendliness and efficiency of the staff. I would highly recommend Vonnahme

They are always professional and provide timely personal service. Ive been a customer here for several years and never have I been disappointed with the service or level of confidence I felt about the competence of the entire staff. 🇺🇸🛐🤓

I had an eye emergency and the office gave me an appointment the same day that I called- which is unheard of these days. The staff was very professional and accommodating. I would definitely recommend them!

I experienced wrong vision, bad fit & it took 6 weeks to get glasses$600 down the TubesKept using 2.5 from CVS & since they worked BetterAlso I asked that glasses darken with the sunBut glasses from Vonnahme Eye Care did not do job requiredI got only clear glassesWhen I said I wanted to replacement them in 7 daysManager said” She had no control over how long it tookI said get controlControl the business or go out of business

Been coming here for years, and they are always professional and helpful. I use them yearly for my new glasses, and also for any eye issues in between.

Very friendly knowledgeable staff. Great with children. A variety of services offered.

The Vonnahme staff is very pleasant and helpful The exam was thorough and I felt well informed about what each exam was for and about my overall status. I especially appreciated the fashion advice when selecting frames.

Everyone was so friendly and helpful!! Was one of the best experiences seeing the eye doctor I have ever had in my 40 years. The entire purchasing of new glasses it was a pleasure to work with the team. Great service, selection and pricing too.

Every time I go to the Vonnahme office I am greeted warmly with a smile. Everyone that works there takes care to provide accurate information and great patient care. I would highly recommend them!

The woman who helped me get settled in was so nice and attentive. The doctor took her time answering my questions and explaining my prescription to me. When I was leaving the service was quick and they didn’t try to push unnecessary items on me. Highly recommend this place!

My daughter went here for her eye exam. They treated her with excellence, shes only 10. She told me she felt well taken care of and was not rushed when she chose her glasses. I just went today for my exam and the staff was courteous and fast at service. The Optometrist was very theral and answered all my questions and concerns. The options for glasses are amazing.

I had a very pleasant experience, the people are very nice and helpful. There was a bit of a wait for the Dr. but nothing excessive. Jessica was patient and informative. I did not feel rushed even though it was late in the evening. Overall, I had a good experience as I’ve had in the past at Vonnahme.

I had the most amazing attendant named Jessica. She made me feel comfortable and and took good care of me went out her way to fix my old pair of glasses that I still use without me asking which I thought was awesome. I would definitely recommend vonnahme eye care to others needing their eyes checked. Thank you Jessica.

After much searching and calling Mass Health to find an eye doctor, I was frustrated to the point that I randomly started to call eye doctors until I came upon the number for Vonnahme Eye Care. I had finally found a place that valued our time as a family and offered us prompt and most importantly professional eye doctor services. I am so glad that I have found them they are great and I would totally brag to my friends and family to turn them on to the great eye care they currently offer. I simply love them

The customer service was subpar. I originally visited the store on Friday and found several frames I liked. Today I brought my Mother back to help me narrow down my decision, and to potentially purchase frames and progressive lenses. We walked in was greeted by a female behind the front desk. We informed her that I was going to try on some frames. We headed over to one of the sections where I previously found 2 frames that I liked. At this point we were approached by a different employee who didn’t ask me if she could help, but immediately asked me about my insurance. I told her that I was just trying on the frames at the moment. She said ok, and to place any frames I liked on the desk. I proceeded to try on frames when we were approached again by another female. I was again asked about my insurance, not if she could help me, but for my insurance. After repeating that I was not ready to give my information as I have not picked out a set of frames, she randomly asked me for my date of birth in an unfriendly tone. I told her I wasn’t comfortable giving out my personal info for no reason. She then told me it was to start a profile. After being harassed several times in under 5 minutes of being in the store, we left. If you decide to visit this establishment be sure to be prepared to fork over your personal information before deciding if you want to purchase anything. Ironically, during my first visit last Friday, not a single person approached me to see if I needed anything or to offer an opinion. I think they need to have a team meeting and work on their selling approach. From one extreme to Another. I would never recommend this place to anyone, I will actually recommend avoiding it.

Everyone is very helpful and friendly. My son felt comfortable with the doctor and staff. Everyone made him feel special. Which was very helpful considering he is only 9 and ended up needing glasses.

When I went I had Natalie, she was amazing, made my first time for contact lens effortless. Easy to follow instructions & great service. The entire staff is super pleasant and friendly.

Everyone at Vonnahme Eye Care is always extremely helpful and driven to please their customers. Angie worked endlessly to find me the right contacts for the size of my corneas, and even special ordered trial lenses to fit my needs. This was over the course of a couple weeks of trial and error with many contacts, but she never gave up. I would highly recommend this practice.

Michelle is amazing! She took very good care of me! She helped me find the right frames and I am very happy with my new glasses! Thank you!

Everyone at Vonnahme is helpful and friendly. Even better, I have never had to wait to long to be seen! They made sure to find contacts that fit my needs, and did not push me towards one kind or another - which has happened to me at other eye doctors! A great local eye doctor!

This is an update to my review. When writing this review, I gave it one start my mistake, it should have been Five Stars.On Friday, I called Eye & Lasik Center to make an appointment for an eye exam. I was on hold for 13 min before I was able to speak to someone. When the person did answer, and I gave her my personal information, the phone connection was lost. Thinking that she may call back, I waited for 5 min. and called back, and I was on hold for another 9 min. She responded that they are having phone problems.I try to get an appointment in Holyoke, but the earliest is March 2020. An appointment in West Springfield was available in January 2020. I explain to her that I did not want to go to West Springfield due to the experience that I had with waiting over an hour past my scheduled appointment. Due to the length of time since my last exam, I took the appointment in West Springfield.I stop by Vonnahme Eye Care in Holyoke, and I was able to make an appointment for next Friday the 13th. I will be calling Eye & Lasik Center to cancel my appointment.Since Eye & Lasik Center took over from Dr. Hutt, the customer service is poor, and I will be taking my business elsewhere.

I have been at this office twice this month for my daughter and myself. We got great service and look forward to going there for all our eye needs in future.Just to explain later situation to be fair. The staff is great. They need new system for rescheduling appointments. They called to reschedule leaving voicemail but continue to text alert and email me confirming old appointment. Finally my daughter was misdiagnosed. I don’t recommend children go there. She was given glasses without even having eyes dialated. We were not even told what disease she had until moving to a new eye doctor.- Jessica’s husband Tim Hurlburt.

Went in late Spring 2016. Waited a hour and a half for a 15 minute exam. When I was finally called, there was a trainee working the diagnostics machines which I paid an extra $$$ for which only made my wait longer because they had to stop every five minutes to ask for direction and I cant confirm it was all done correctly. Frustrating, hoping the Easthampton office will open to new patients soon since everything else was fine.

I have always had a SUCH a good experience here. Always pleasant staff, answered all my questions, and receiving a text message reminding me of my appointment a few days in advance AND the day of!? Wonderful! 😊 I especially had a sweet and knowledgeable receptionist (Britt was her Name..)help me with details of my insurance policy and she was patient with me as I picked out glasses and when ordering them. When I went to pick up my glasses they sit you down and have you try them on and adjust accordingly. I never feel rushed, I have always felt cared for and my business appreciated there. Some people expect medical appointments to be convenient and quick and on their terms...like a Fast food drive- thru lol this is your health people! I would willingly wait an hour (if need be) to have a thorough appointment and leave smiling. I never dread going for an eye appointment here, I enjoy it! 😊

They have been great. They did a little upselling for tests (the only reason I didnt give 5 stars) but since the exam they have been extremely accommodating and dont pressure me to order through them. Ive experienced other eye doctors who make it very difficult to get a copy of your prescription. Ill be sticking with them.

Amazing! Was able to fit me in last minute. Loved the girls! Thank you for the great experience!

Convient location with plenty of parking is always a plus. Staff is very friendly and helpful. Drs. work with you to get you in the best fit for contacts and willing to give different lenses a try if you arent happy. Also the exams are very thorough, not just shuffle you in and out.

I have been going to Vonnahmes now for over 6 years, I believe. I started when he worked at Lens Crafters, and when he opened his own business, I followed them to this new location. The staff is always professional, and the service is quick and pleasant. I would surely recommend Vonnahme Eye Care to both friends and strangers. Keep up the good work!!

Michelle L. was very nice, funny and very helpful she deserves 5 stars. Sincerely mikaya ❤

Great staff, wonderful doctors and great frame selection!

Very professional and fast. Good service and friendly people. Best eye place Ive been to.

I have never found eye doctors that I trust until I went to Vonnahme Eye Care. The staff was extremely knowledgeable and friendly, and made an extra effort to make me feel comfortable. I highly recommend them over any other eye doctors in town.

Staff are always nice when I come in and I just love looking at the variety of glasses here! I definitely recommend.

Everyone was friendly and professional. I was called in promptly. I would definitely recommend your company.

I had and have always had a great experience here.very thorough and a relaxed atmosphere. Michelle was great.friendly and professional.

Great service! Polite staff members! Advanced Technology!

I have had nothing but good experiences with this practice. They are professional and genuinely care about their patients as people. I highly recommend!!

I had a great experience with vonnahme eye care. They fit me in right away, and even found on my health insurance eye glass coverage I had no idea about. I still had a valid prescription so I didnt have to go thru all those tests all over again. One of the girls, Brittany I believe helped me pick out glasses, she was so patient with me especially since I was so indecisive. She was very professional and answered all of my numerous questions. She even recommended some good brands of contacts! I will definitely be going back to buy some and get glasses there in the future. My whole family comes here and now I see why!

They got me in to see the Dr. quickly and were attentive to my needs.the Dr spent time discussing my vision and i left the office setting better then when i had come in.

Dr. Vonnahme took the time to explain everything in great detail. Overall, it was a very pleasant experience and excellent service from all staff.

They are the best people in the world. Quick service and very nice. My saviors. Thank you guys!!!

Super friendly and down to earth eplained everything in laymen terms one of the best experiences Ive ever had.

Helpful and professional staff. If something isnt right, they will fix on the spot.

The staff is always so nice and Jessica is awesome!

GREAT Service!! Great products!! Great advice and care from awesome doctors.Thank you Vonnahme!!

My experience was wonderful everybody here was very kind and efficient and the doctor is very thorough and professional and very nice

The were very curtest n professional, next glasses for sure from them Jimmy Choo👍Great place to get your glasses. Rosa Holyoke, Mass

The employees are very polite attentive. The service is excellent and very complete.Thanks!

Great Place Great Service and Remind You Of Your Appointments Very Convinet Friendly Enviornent.

The office visit went good, its when I went to a different place for my glasses, took the whole day off work, misplaced my prescription, the place I went to called Vonahnm to fax over my script 3x, 2 hrs later still no prescription, hour and a half round trip drive time and two hrs waiting and missed day of work for nothing because the staff at Vonahnm Eye care either doesnt care or doesnt know how to fax, at the end of the day huge waste of time and now a days pay, thanks a lot to the staff at Vonahnm, and I hope when you look at your pay check youll remember that your actions cost people money, now that I lost a days pay Ill have to use the money for my glasses to cover my lost pay and gas, thanks again to the staff at Vonahnm Eye care at 98 Lower Westfield Rd. Holyoke

A wonderful eye doctors office. Ive been coming for years.

Mrs vonnahme did not like my answer to her question during an eye exam. She refused to continue the exam after I answered a question she asked. My disageement with her was regarding POLICIES to squeeze EXTRA money out of you. If insurance covers an ANNUAL eye exam, why is a contact fitting no good after 6 months and a new exam need to be done? I have gone to Mr Vonnahme since he worked at lenscrafters years ago. It is apparent to me that Mrs Vonnahme is not interested in the care of her patients but how much money she can make. I have never had an issue with her husband. I was half done with the exam and she came in and refused to continue. All she cared about was wanting to make more money for EXTRA SERVICES. Apparently, making the money from the insurance company for the eye exam wasnt enough. She does not value customers, only the almighty dollar. Unprofessional and rude. There are other places to go where they will treat you better, especially after being a customer for 10+ years. Furthermore, how is it that a contact fitting cost $90-130 there and $40 at my new provider. Makes you wonder how much you were overcharged for a decade.

Great experience, nice environment and Jessica was awesome to work with !

Even with everything going on due to the Corona, I had such a great experience. The staff and specialist are so nice. Everyone is kind, patient and so helpful. My husband and I love it here. 🥰🙏🏼Tremendo lugar. Todos son amables y te ayudan. No se si hay alguien que hable español.(My first review years ago)Everybody is so nice, I love the free coffee. The doctor was very nice too and answered all my questions. Great place.

After my Eye doctor of 29 yrs retired I was searching for a new doctor that would fit all my needs: location, hours, availablity and of course the most up to date products. I searched thru a online VSP eye care search engine and found Vonnahme in Holyoke Ma. Not a far distance and they had weekend hours - I needed to upgrade my perscription for contacts even thou I order from 1800 contacts I still need to see a doctor regularly. I made the appointment and was very please with the appointment reminders and the confirmation message. In my busy schedule I do tend to forget. When I walked in the staff were very personable and tending to our customers or stocking new products. I took the time to browse thru the selects and found a cute pair of frames that I really liked (even though I was there for a contact prescription) After a few minutes I was called into my exam, my vision had changed a bit and was told that the contacts I was wearing (even though colored and cute) were not good for my eyes and not allowing enough oxegen in. I was recommend to switch to a more breathable pair and alternate between glasses and contacts to reduce the pressure on my eyes. So okay maybe I need to think about getting a pair of glasses.. and the frame I had seen earlier just flashed in my head. It was a sign... lol Long story short... (okay too late) I bought the glass and my Coach frames... (my kids cant tell me I not hip now) Since picking up my glasses a few months ago..... I have not put my contacts back in. I love my glasses!

Great service as always!

They got me in there last minute for an appointment! Awesome service!

Friendly & knowledgeable, I get answers to the questions I asked

The staff was very friendly and helpful.

Very professional, knowledgeable staff, updated equipment.

Very professional, friendly staff! Highly recommended!

The girls are great! Wont go anywhere else!!!

They are horrible. we move to another eye doctor and they charge us for send records to my new eye doctor. Normally all the doctor share the information for free. Very bad.

My experience with these people werent as good as those who highly recommend this place in their review!

Jessica was great!(:

Had an appointment at 12:00pm and had to wait almost an hour. Not happy.

Awesome Docs and great service

Wonderful practice and outstanding staff!!!!!

Friendly, fast and efficient.

Great people, Great doctors

Very friendly staff