I can’t say enough good about Scott Tatum on the acquisition and purchase of my low mileage 2019 CPO Stingray in immaculate condition, the last model year of the front-engine Corvette! He was enthusiastic, extraordinarily knowledgeable about the car’s operation and features, and was able to obtain shipment from Richmond Va to get the car here when I wanted it. In fact, the car was shipped out of Richmond a day early to avoid the impending tropical storm Else which would have caused a significant delay. The finance office was straightforward in its dealings with me and Alex Eastman was upbeat. It was a tremendous experience!
Joshua Howell was great! After the first car he showed me wasn’t exactly a fit for me, he continued working and found the perfect match. He was attentive and detail-oriented up to the very end and the process was fast and enjoyable. I have bought my last two (and now three) cars from Hendrick and I’ll continue to come back!
I just picked up my 2022 Corvette C8-R from Hendrick Chevrolet! I could not say enough great things about Scott Tatum and the team. Scott kept us in the loop from the time our order went in to the delivery of our car! Very knowledgeable and most importantly he was very patient with us! He made us feel like family. I will recommend anyone in the hunt for a Corvette to go see Scott!
Had a great experience! Josh Howell went above and beyond to do everything he could for us! He was able to get our payment where we wanted, and he stayed over to make sure our deal closed the best way possible. Will definitely use Josh and and Hendrix again!!
First time purchasing a brand new car & Joshua Howell def made it the easiest process! His customer service was the bomb. We will absolutely be returning soon & don’t plan on using anyone else!
Great experience with your service department. Had the privilege of working with Christian and was impressed. She was honest about the time frame allowing me to get to my next appointment. Also it was early morning but by her attitude you would have never known. Told my wife we will definitely be back. Friendliness is hard to find these days. Everyone I encountered was hospitable.
After coming in (in person) to set up an appointment to have my work truck serviced, I then delivered my truck at the appointed time for it to be assessed for the repairs. Over 36 hours later, when I follow up to see what the status of the vehicle is, I am told it is just now being looked at. To which I ask why the delay. I am told, and I quote “Well sir there were several other customers ahead of you.”. Then why do you take appointments for service? I won’t be using your company again.
Joshua was well knowledgeable in his car inventory and meeting the needs of me and my son. He was thorough and efficient in making our car buying experience a great one. He listened to our request and what we were looking for and what we can afford and together with his finance team created a deal package that was economical for my son.If you are looking for great customer service as well a wonderful buying experience, stop by Hendrix Chevrolet and ask for Joshua Howell. You will not be disappointed 🤗
After starting to drive to Montgomery from Athens, GA to purchase another vehicle at another dealership, I turn back around because I did not get a good feeling. I called Hendrick the next day and talked to Mickey and told him what I needed to be at price wise. He told me he would call me back and I thought here we go. To my surprise he called me back 10 minutes later and told me that they could do it. I put $1000 down over the phone and headed to Hoover the next day. They were all super friendly. When my credit union told me that they would have to send an overnight check I thought I was not going to be able to drive the truck home and they offered to see if they could beat my finance rate. I thought there was no way they would be 2.5% but they did. I drove the truck home that day and feel like I stole it for the price that I got it. A couple days later the check engine light did come on but it was just a sensor and I took it to my local Nissan as it was still under warranty. I don’t believe they knew about the light and Nissan agreed. I am confident that had I contacted Hendrick they would have let me take it to my local Hendrick in Buford Georgia to fix. Great experience and honest dealing. I would buy from them again.
Eli was awesome to work with! Very friendly attitude, and worked with me to make the perfect deal! Eli has the absolute best customer service, best communication, and made me feel super comfortable and welcome! I worked Eli hard to get what I want, and he stuck with me, and made it happen! I recommend Eli for all your vehicle purchases! Any future purchases will for sure be with Eli! Thanks Eli!
Dropped the vehicle off Oct 19 at 730a to look at 3 issues. First, the auto start/stop feature was incredibly sensitive in that it would cut off when stopping at stop signs or even when we pulled the car into the garage and when shifting from drive to park. It would also cut some of the electronics when starting back up after being stopped. Second, the front-right tire makes a weird noise when hitting a bump, like the shocks were shot or something. Third, I needed my tires aligned.The only positive thing about my experience with your service department was the rep that took in my car. He was friendly. He did say that the shop was backed up and it might be 1-2 days for receiving a diagnostic.I called 3x throughout Thursday to get an update, with no returned calls. I finally spoke to my assigned rep, Mark, on Friday morning. Car hadnt been diagnosed but he said I should know something by lunch. I called back mid-afternoon Friday after not hearing anything and was finally told that the diagnostics were complete. Was told that a bad battery was causing my auto start/stop issues and that my requested tire alignment would be done as well. He quoted me for the battery at $500. I thought that was expensive but he made me feel like I had no option with the type of battery the car needed. So I agreed. He said that he’d get that done and get the alignment taken care of. I brought up the request that I wanted the techs to look at a strange noise coming from the front-right tire as well. My request for this was overlooked and he had no idea they needed to do that. He said hed have his guys look at it. He called back later Friday afternoon and said they couldnt find anything.Saturday morning comes and I get a call saying that they ended up finding a bent tire rod that would fix the issue. I go to pick up the car Saturday afternoon. Mike was busy with another customer and I was checked out by someone unrelated to my situation. After looking at my ticket, I noticed that the tire rod work that had been done was on the right-rear tire, not on the requested work to the front-right tire. And I also noticed that the battery was $310 parts with $200 labor. That battery installed can be found in multiple other stores for $150-$200 at most. I was completely ripped off.After all was said and done, my bill was $1100. My tire still makes the noise, and the auto start/stop is still overly-sensitive.I brought my vehicle to you because this is the first Chevy I’ve owned and I wanted to take it to a place that would know the car best. Plus I was hoping that any issues might have been covered by warranty (2018 model). I was so incredibly disappointed and my trust has been lost. I was even willing to wait days for my car to be looked at in hopes that the experience and work accomplished would be above par. I would love to speak to someone about the experience if you want to talk further. I want to give you the benefit of the doubt that this was abnormal and give the opportunity to make things right.
Tracy and the staff at the collision center were amazing to work with. Explained and communicated perfectly with the process of repairing my Dodge. The repairs were spot on! Its great working with professionals who make lifes fender benders easier to deal with. Highly recommended.
Atak was an amazing salesman!!If you’re ever looking for a vehicle make sure you ask for him. I’ve bought several cars from him, You won’t be disappointed 🙂
Eli at Hendrick was most amazing! He worked effortlessly making my deal work. When the first car didn’t work out he called me as soon as another car of the same make and model hit the lot. He made sure everything worked out for me. Even after the sale was completed he was still willing to help with things I needed and questions I had. Go see Eli to get yourself a new Chevy!
Tavarez Dorsey helped me fine a great deal in my price range. I was able to drive off the lot in my new car and didn’t hurt my pockets. Thank you
Eli is an excellent sales person. He was very patient and helpful throughout our process. It was a great experience!
I have been a long time customer of Carvana (3 car purchases) because I really dont enjoy going back and forth over numbers that are just outrageous, however, this time I wanted a new car. I called and spoke with Alex from finances and he was very helpful and was able to answer all of my questions right away. I came in and David Sokol gave me all the facts and I really enjoyed working with David on purchasing my vehicle. He was professional, informative and most importantly very honest. Then, Trey was able to get the paper work done in less that 30 min, which was great! I really hope that the service team can show the same level of team work and efficiency.Overall, I will be sure to call David for my next car purchase and hope to be able to work with him, Alex and Trey.
I knew what I was looking for when I walked in to the dealership. I was met by Landon Hall and we sat and talked about what I wanted, he went and brought the car to the front t door literally. He walked me over the car to show me how things worked. We went for a test drive, got the numbers where I wanted them and after signing the papers out the door I went, all within 2 hours and 15 mins. Best car buying experience I have ever had!!!
Christian was such a pleasure to work with when we had to bring in our vehicle in for service. She was very patient and thorough with all of our questions and concerns. Truly made us feel like family. Service like that is very rare these days, so we will definitely be seeking her out for any of our future Service needs!
Couldn’t be more happy to know used car dealers haven’t changed since their inception. If you consider these used car dealers, you’d have a hard time making a worse choice. Look forward to forcibly receiving some GPS app at a cost of $500 without any method of declining the module and service and a $750 Doc Fee. Their sticker is just the start.
I had great experience at Chevy dealership! Tony and Kayla really looked out and made the deal happen! Please go out and see about them, they will definitely look out for you!!
Shoutout to my guy Xavier Reid. One of the best salesman in the game. Everything got situated professionally with no problems. If your looking for a great place to buy a car, definitely go to Hendricks Chevorlet and ask for Xavier Reid. And he will get you in a car in no time!
Unfortunately, over the years Ive had many issues that have brought me into the service center. Of all those times and all the people I have worked with, one person stands out, Christian Kent! Christian is and outstanding person. She is knowledgeable, responsive, and most of all respectful of my time. Christian made my experience with Hendrick very delightful. In the future, if I need anything I will definitely be asking for her.
Howard was amazing, he made the whole experience super easy and relaxed. He showed me a truck I’ve always wanted and helped me make it happen! Hendricks Chevrolet has been great.
Everyone was extremely helpful and courteous. One of the best vehicle buying experiences I have had.From initial contact from your online sales manager, to my scheduled appointment everything was handled professionally. I can’t say enough good things about the fantastic experience with each of your team, from sales to finance everything was great.
T. Dorsey is great and very comprehensive. I learned a lot in just 1 visit. I plan on coming to get me another car from here!
Just purchased a new car from here, Josh was a lot of help helping me to find the car that I was looking for! Very friendly and great customer service.
With this being my first time at Hendrick service department, I was pleasantly surprised and very please with the professionalism. Nate Dotson took care of my needs and was quite helpful. I bought my vehicle at Edwards from a friend who works there, but from this point on the service will be with Hendrick.
My husband bought his truck here and had a great experience! Mickey and Jim were great to work with!
Xavier made my first car buying process smooth and fast. Highly recommend!
I had a great experience at Hendricks. Kaelah was very nice and cared about what I wanted. I would highly recommend her. -Joyniece
Eli was great. He help us find the perfect vehicle with more space that worked for our budget
Zach was awesome and got us into the Toyota Sienna of our dreams! So nice and professional, he made us feel like family!
I went in and asked for Joshua Howell. He made the experience very easy & got me up to rolling with my new car smoothly. Would recommend him if you are looking to purchase from this place. Thanks again Josh if you see this. You were truly amazing!
Tavarez was awesome!! Overall great experience.. he was very knowledgeable and personable
Howard was amazing. From start to finish. I was so enthused about his demeanor and the way he carried himself. He treated me like a friend from start to finish. I knew as soon as he pulled the car up that I was buying it!!
Eli was awesome, no pressure or hassle to make the sale, great experience!! Will definitely return when ready to make another purchase!!
Taking our car to get it serviced is never something I get excited for, but Britney always makes it a little brighter! She is so bubbly and you can tell she genuinely enjoys what she does. That is such a refreshing sight to see in these dim days.
Wow, Im so pleased by how excellent Jarvis customer service was. He worked diligently to find my new car that fitted me and my price range. Very hard working young man who gets you right. If you come to Hendrick ask for Jarvis Bryant!
Eli was a good guy working with he listened to what I wanted and work right along with me
Howard was a big help. he got me approved on a v8 camaro for my first car. he wasn’t pushy or goofy. he was just relaxed and he got it done quick. I would recommend this dealership to any of my friends
If you are ever in the market for ANY kind of vehicle, ask for Atak!! Very respectful and very helpful. Will def be coming back again to see him for any other pruchases we need in the future.
Buying a car is a very exciting moment but it can also be a super stressful process specially if the entire process is over the phone and out of state. Words cannot explain how professional and courteous David Sokol was during the entire process from beginning to end on this crazy adventure of mine. If you ever need a ride call David he will definitely take care of you, he is just an amazing person and sales advisor. Thank you so much David for all that you did for me.
Zach was very helpful and pleasant. He made sure that I put something affordable yet great on miles and Stylish. Trey who over the contracts was also very personable. This is the second car I bought from Hendricks and would not choose any other dealership.
Jarvis was great! Very knowledgeable and helped us get into our new high country!
Howard sold me my dream car. A beautiful corvette. From start to finish the experience was amazing! He was by far one of the most genuine individuals I’ve ever met.
Eli was awesome!!! He got me the deal I wanted and even delivered my car to my house. If you need a car buy from him
Jarvis was the best salesman I could ask for. Every question I had he answered with no problem. I’m recommending him to everyone I know who need up a car. Keep up the great customer service
Excellent people. I love my Silverado. Great truck.
Jarvis was a huge help getting me the truck I was looking for. Very well mannered and a talented salesman
Tony Quintal is the best sales person at Chevrolet Hendrick! Go and see him I got a really good deal !
Where to begin, from Jarvis and Jeoh, to the wonderful ladies that man your front desk and the SUPERB customer service we received from Mark and those working in Service, we feel as if you are now an extended part of our family.A real huge shout out to Mark in Service. We had one of the 2021 Tahoes that had thus part put on incorrectly during manufacturing and the noise being created was excruciating. We are SO thankful to have our Tahoe fixed and look forward to a long fruitful relationship with you folks. Thanks so much for the hospitality and professionalism. In this day and age whereby customer service is truly a dying art, you are the “Chick-Fil-A” standard in this industry - a benchmark for all to follow and work to achieve.Many many thanks…Warmest Regards,Heather Clarke-Thomas
To say that Hendrick Chevrolet was a disappointment would be a HUGE understatement. Customer Service is not something that this dealership does well or possibly they have no clue what customer service is???The nail in the coffin was when our sales rep cancelled our meeting, then the next day allowed us to test drive a vehicle that they knew they couldnt acquire. They were suppose to call us with an update.....that phone call never occurred. They withheld information and didnt value our time as over-qualified candidates. We would NOT recommend this dealership. If you are looking for vehicle, go to Lexus of Birmingham where they know something about customer service. Ask for Sidney.In response to the owners post. Its interesting, you say you dont have my information, when my credit was ran and we went through the process of purchasing a vehicle. Its very convenient that because this review doesnt shine a positive light on your dealership, your defensive is that the guest name doesnt match your records. DIANDRA MORRIS
Xavier Reed, makes car buying simple!!! He made me feel not just like a customer but like part of the Kendrick family. I recommend him to all my family and friends for their next car buying experience.
Called Brittney because I was having some problems with my front left wheel and felt like it was not safe to drive my vehicle. Told her if possible I would need my vehicle looked and at fixed within a day or so because I was needing to drive to Atlanta for training for a new job. Brittney did a great job getting everything together then getting my vehicle looked and fixed in a day say I could safely drive to Atlanta. Very blessed to have dealership that will go out of their way to accomplish a customers needs….GREAT CUSTOMER SERVICE!!
Howard did a great job of showing us the features of the vehicle we purchased! He was knowledgeable, easy to work with, and gave us a fair price. We love Hendricks Chevrolet.
Aaron was so great!! Never pushy and like I had to buy now. We drove around got lunch he was answering all my questions plus telling me little things I didn’t know about the car. The whole Hendrix family where all really informative. This was my first new car ever. Aaron was so nice and willing to show me any car I needed. Was coming for the blazer and it’s so beautiful!! Looked at two wanted a few more options like leather and they worked with me on all that. Great price in my range I wanted to pay.
Always a great experience! We love Christian in the service department - she is so helpful and thorough. We will definitely be back to see her next time we need service! 👍🏼
Highly recommend! Very helpful and kind sales team.
Everyone was very friendly, helpful, and timely. Intake and check out was easy. Getting updates on my vehicle status was easy and very straightforward. It was a great experience.
I had a wonderful experience upgrading my vehicle with Scott Thomas. He was extremely professional and didn’t waste my time and got me what I needed. I highly recommend him to anybody to get a vehicle.
I loved my experience at Hendrix Chevrolet, Howard was a very entertaining and joyful salesman.
I have purchased two cars from Hendricks and Scott is my salesman. My daughter has purchased four cars in the last four months from him we love him he has a great personality and I refer him to all my relatives and friends here is the best they know how to treat a customer and from now Hendricks will be the place that I purchased all my cars. I love Hendricks and thanks Scott for being a great salesman. Thanks Scott Thomas you’re the best
Howard knew that I needed that 3rd row on my suv, and made me an excellent deal! He did everything but change the car to my favorite color, but I know he would if he could. He has earned our repeat business when we are ready to trade in our next vehicle.
Driving from Ohio we noticed a shudder in our transmission. We were able to make it to Birmingham and called in the morning to see if they could look at our Suburban. Brittany explained wed need a new transmission but had a rental car lined up for us so we could continue on our way to FL. Not without a few glitches (like trying three different places to find one) she continued to be in contact with us and delivered on her promise of having the car ready on our return trip. Little did we know that it wasnt as seamless as she made it seem in her texts/phone calls, but all turned out fine. We were able to pick up our truck on the way back to Ohio as planned. Brittany went above and beyond to handle the problem and allow us to visit our grand daughter which was the reason for our trip. Just amazing service from the entire staff!
My wife and I went to Hendrick Chevrolet to explore options for trading in our truck. We worked with Landon Hall, who turned out to be the most helpful and genuine person I’ve ever encountered in car sales. We didn’t end up working out a deal and it had nothing to do with Landon. He went above and beyond to address all of our concerns within his scope of business. I highly recommend Landon to anyone looking to make a deal on a new or used car and will certainly give him a call whenever my automotive needs change.
Howard is a wonderful salesman. Because he doesn’t act like a salesman the whole time he had me and my husbands best interests at heart. He never pressured us into buying and he found us the perfect truck.
Thanks Xavier for helping me out. Youre the best salesman ever!!!
Had a great experience at Hendrick Chevrolet with Scott Tatum. He’s the best. He knows his stuff and I wouldn’t buy from anyone else.
Christian was super helpful when I brought my vehicle in to get serviced. I appreciated her honesty and great customer service. 10/10 would recommend.
The Corvette Specialist Scott, Thanks for your great assistance and professionalism.
Brittany Rawls always been on top of everything. Great great communication skills, kept me updated on whats going on to my trucks while its been serviced for 30k miles. She even gets it detailed for me without telling her and thats a VERY HUGE PLUS POINT for me, because I keep my truck clean and treat it as my baby.THANK YOU BRITTANY!!!
All in all I was very impressed with Hendrick Chevrolet.I was most impressed with Eli,my sales consultant,who had taken his time explaining everything I didnt understand but mostly was very passionate on what my needs and or wants had to be in order to make a commitment. Eil you are down to earth and you lead by example with your positive vibes, hard working work ethnic. Wish more were like you because for me it took the stress and anxiety over buying a car as comfortable as it can be!
Great experience! David Sokol was a very friendly salesman! Very knowledgeable!
Nate was very helpful when I was checking out. He went over line by line each item. It was not a cheap repair so I wanted to make sure I understood it and he did a great job helping me
Had a great experience working with David Sokol at Hendrick Chevrolet! He went above and beyond to help get us into our new Silverado! Thanks David!
Jarvis found me a great car I wanted great customer service!
Eli was fantastic! He helped me all throughout the process and made it go seamlessly. He was very kind and offered the best advice! I never felt pressured to make any decision. It was the best experience by far that Ive had with purchasing a vehicle!
They have a lot of vehicles and Treyvon is one the best salesmen around
I strongly recommend this place. Brittany is awesome employee. Kept me updated on my C8 always greets with smile and positive attitude
I called John Porter with performance concerns about my 2011 Denali; he encouraged me to come on in and immediately met me in the service Dept. He introduced me to Stewart Pike and asked him to take good care of me. Stewart was focused on my concerns, got me in a loaner car and quickly on my way back to work. He kept me posted, was very responsive when I reached out and I had my car back in 3 business days. Although I still have performance concerns, I am confident I am in good hands and we will stick with it until the problem is resolved.
I have been looking for 2500 for a long and we finally found one thanks to Hendrick family and Atak Yai for helping find the right vehicle. If anyone is looking for a truck go to Atak at Hendricks Chevrolet.
Hendrick Chevrolet is a great place to experience the purchase of a vehicle. Micky, my sales rep was professional and did a great job answering any questions I had. Everyone else here was very friendly and courteous. I would recommend them to anyone.
David was awesome. He told me it may take a few days to have my car assessed, but it was ready the same day.
Trey is very helpful and knowledgeable ask for him when you arrive!
Howard was amazing. One of the most genuine people I’ve met. Hendrick made this experience a unforgettable experience
Its was a great experience buying from Hendrick Chevrolet Hoover for a second time. Aaron gave me a great deal on my 2018 1SS Camaro trade and a great deal on the 2019 I picked up. He kept in contact with through the whole process which made everything quite simple. I will definitely go back there again when I get my next vehicle. Thanks again to Aaron and the Hendricks family for this awesome ride!
If you’re looking for a car its only right that you come shop with Jarvis Bryant. Me and my wife had a great experience shopping with him for our dream SUV. Thankful for his expertise and ability to get us in our vehicle in a timely manner.
Working with Jarvis was amazing. Great customer service and got me in the ride of my dreams. Thankful for him and Hendrick Chevrolet
Please go see Brittany in the service department! She will keep you informed on your vehicle and is very timely and friendly. A true professional. Best service experience I have had so far.
They were patient and polite….. a long time ago I didn’t have the most amazing experience, it took days, and the person inside left a bad taste in my mouth…… On a whim one day, I stopped by….. so much has changed….All the staff is polite, didn’t have to ask for extras for the vehicle, they came right out and did the right things with 0 question. Love them! Thank you all! See you for that next car/truck!
Howard was a pleasure to work with! He was honest and answered all of my questions, he is definitely an asset to the company.
We worked with Josh Howell and he did an awesome job helping us find the perfect car! He was so personable and easy to work with!! Highly recommend Josh and Hendricks Chevrolet!!
Thanks Xavier for getting me in my new Avalon!! It was easy and fast and I will make sure I come back and see you
After a long day of car shopping the open arms we received from Hendrick Chevrolet was amazing! They welcomed us in with smiles and kindness. Mr. Aaron Johnson helped us to find the perfect Tahoe for our family! We hope to one day do business with them again! If you’re in the market for a new/used vehicle, Hendrick Chevrolet is the place to go! WONDERFUL experience!!
Hendrick in Hoover was so gracious to us during our travels. I’m from Georgia and Britney Rawls in the service department made sure to do everything to get us back on the road as quickly as possible. Thank you!
My experience at Hendricks was nothing short of great. Christan Kent helped me with everything I needed, she had an answer to all of my questions. A very knowledgeable employee, I will be a returning customer. 10/10
I had an outstanding experience at Hendrick Chevrolet in Hoover, AL. This was the first time I had my Corvette serviced at the dealership. My service manager, Mark Sullivan, was awesome. He was friendly, knowledgeable and very professional. He was very respectful of my time. He ensured my car was ready as promised so I could keep a subsequent appointment. Mark represented the Hendrick brand very well.
Kaelah worked with me to get the 2021 Tahoe Z71 that I wanted. She was an absolute pleasure to work with and addressed all of my needs. I highly recommend you talk to her before buying your next vehicle.Hendrick Chevrolet is a great dealership, and I will definitely use them again if the need arises in the future!