This was our first experience with Hendricks Subaru and we were so very pleased with the pleasant and skilled service we received. Our battery was replaced after consulting with the service manager. It was cost effective to replace the 4 year old battery and have things checked. We will consider using Hendricks for future maintenance and it is a out 30 minutes closer to our home.

I really enjoyed my experience with Hendrick Subaru! The staff went over and beyond to find the perfect vehicle for me and my family. Thank you guys for everything and would recommend your store to anyone looking for the perfect car!

What a team! We found our Forrester and a sales crew that would work with us. They were patient, did not push. Michael the 5 star salesman answered all our questions and then spent a ton of time showing us how the vehicle worked! Money team went smooth, no high pressure tactics here. Overall, definitely satisfied.

Most recently I took my car to Hendrick Collision Center where I was greeted professionally and in a friendly fashion every time I encountered anyone. When I realized I had left my garage opener in the car to be repaired, Tracie, the estimator, found the car and retrieved the opener for me. I was updated on any changes to the repair . I HIGHLY recommen the collision center to anyone who needs that kind of service.Hendrick Suburu has a friendly professional culture expressed by everyone i encountered. I have always been shown courtesy and received helpful information. Jasmine, my salesperson, was professional, informed and very helpful in selling a car much smarter than me!!!

Went in Saturday to buy a vehicle. Jasmine was very knowledgeable and helpful and made my car buying experience enjoyable. Brittany was very thorough and swift with all the paperwork. Awesome dealership. This is where to go if youre looking for a new vehicle. Im very impressed with how professional and corteus the staff is, and how they go the extra mile to help their costumers out

Great experience buying a car. Matt was very knowledgeable and helpful. We’ve been to other dealerships and had good experiences but this was the best overall experience from start to finish.

My latest service appointment was great. Trent was my service advisor and was very helpful and answered all of my questions. I used the latest coupon and the discounts were great. There was no high pressure to have work done that I wasnt interested in performing.

Ive owned two Subarus, and just got my third through Hendrick Subaru. They are excellent. Their dedication to customer service is unmatched and the sales team is so personable. I cant remember having a better experience buying a car. Not to mention, Joe, Nate and Dwayne were totally dedicated to getting me into a car I absolutely love. 5 starts to the Hendricks sales team. Cant say enough about their outstanding service and highly recommend these guys if youre looking for a Subaru, or a car in general.

My sell man Is I think the best sell man I have every meet hes friendly, patient and understanding car dealerships need more like him...

Honest about pricing, Joe and Logan are great at what they do. Personable and make the buying experience a lot less painful! No unexpected expenses at signing and they work with you on pricing.Third vehicle purchased from Hendrick Subaru and we recommend them to our family.

Hendricks Subaru did a great job helping me pick a Subaru Ascent with 4 captain chairs and room for all of my grandkids! They helped me figure out all of the new bells and whistles that help me drive safely. They patiently answered all of my questions and made me feel very comfortable with my new car. Thanks!

Absolutely the most unprofessional and disrespectful experience I’ve had in a long long time. Not even waisting the energy explaining the situation but I will NEVER SET FOOT ON THE LOT EVER AGAIN NOR EVER RECOMMEND TO ANYONE. Not the way to run a business. Threatened, over charged/under quoted, completely trying to rip us off and a complete waste of time. I truly hope someone treats them the way we were treated. I truly pray for you all as individuals.

They took care of a recall on my forester despite me driving an hour and a half out of town and had me out in no time, staff was super friendly. Highly recommend this dealer.

The day I went car shopping and knew I wanted a brand new Subaru Forester, I went to Hendrick and had a horrible experience with the sales rep. He didn’t know much about the car and actually told me things that weren’t true about the vehicle’s features. The cost was not competitive with other Subaru dealerships and there was no negotiating possible.Fast Forward, I bought my car from another state.Then, I started getting my car serviced at Hendrick. It’s has been fine, but not stellar by any means.My last service was yesterday. I dropped my car off a little earlier than my scheduled appointment for an oil change and tire rotation. After waiting 3 hours, it was finally ready.The next day, the TPMS light came on, tire pressure was either not reading or it was not accurate to what I checked manually. I called at 7:00 am to have this addressed and was told someone will call me back shortly. I called again at 9:30 am and was told someone would call me back shortly. It is now almost 5:00 pm and I still have yet to hear from anyone. My sister has her brand new Accent serviced at Hendrick as well. She had a tire that was almost dangerously balding and no one ever mentioned anything to her about the uneven wearing when this is the only place she gets her car serviced. I’m definitely not happy with the customer service here. I would go elsewhere if possible.

I was greeted cordially when they realized I was just standing there waiting on them (all Subaru employees) to finish their conversation, about three minutes. I asked for an oil change, rotation of tires, and to have all the maintenance entries reset in the cars computer. I also inquired about CarPlay not working and was initially told it was their first time hearing of it. Then at check out, I was told this was a problem they already knew about and there was no fix. Finally, after I got home, I saw the tires had not been rotated nor were the maintenance entries reset. But I did get the oil changed so thats good!

Matthew and the Team at Hendrick did a great job of getting me into my first Subaru. I was very pleased with the process, from scheduling the test-drive, to completing the purchase that day. If youre in the market for a Subaru, definitely give Hendrick a try and ask for Matthew.

These folks are genuinely good. I went in with high defenses and a history of unpleasant car purchases, and they didnt push me.They sold me exactly the car I requested, down to the VIN number.When it turned out that the car I had chosen had a serious engine defect, they helped me get my car towed on a flatbed at no cost. The same day my car failed, they had it towed. It was dark, raining, and at least 45 miles away from the dealer. Subaru made it happen and then called to make sure I was satisfied.In the meantime, they let me drive one of their loaners.When I didnt feel safe returning to the same vehicle, they found me another immediately. It was newer and nicer, but they worked with me on the cost. It had to be shipped, so they ended up letting me drive their (very nice) loaner for almost a month.They stayed in contact, kept me apprised, went to bat for me, and never asked me to drive away in a car I didnt trust.Give Hendrick Subaru a shot and theyll earn your trust.

They completed service on my car in a timely manner. I used their shuttle service and the driver, Gracie was very sweet and on time. Excellent experience overall!

Excellent experience! My wife and I drove out from Columbus, MS to trade in a Toyota Tacoma for an Outback. They were professional the whole time and very helpful; they worked with us to get the price we wanted for the trade-in and found us the Outback we wanted.

I love doing business with Hendrick Subaru!! Nate Smith and the guys there are awesome to work with!

Another dealer had been struggling with a door lock problem on my Subaru Ascent for multiple visits. I set up an appointment with Hendrick to see if they might have any better results. I barely had time to get comfortable and the problem, which should have been obvious to the other dealers techs, was solved. Erik and Jonathan were the 2 people I dealt with and they could not have been more helpful and considerate.

Went in there just to look at a vehicle we found on internet search w/our son...his car, his show. Their entire Team made us feel very comfortable & No Pressure at all. End of day did not result in a Car purchase but truly believe our son found folks that want to help him find the right fit. Will be back Im sure.

Nathaniel is one of the best employees ever and very professional

Without a doubt, the BEST dealership weve ever encountered. Every experience with them from our initial purchase in 2019 to each service visit since has been seamless. Wish we could give 10 stars!

2020 Outback in for routine service plus check tires and brakes. 2 hours later I went to bay to check on vehicle. It had just driven up. In that 2 hours of time no one ever attempted to give an update, even when they saw me walking around after an hour of sitting. Previously, I had update every 30 minutes. What happened to service?

Had a very good experience with Hendrick Subaru! I love my new Subaru and Rick Shiflett and Dwayne Richardson were great to work with. They followed through on communication when promised and were accessible and friendly. This seems like a great dealership to buy your car as well as a good place to go for service for years to come. I highly recommend!

Love this dealership. They take care of you there. It is top notch. Their service department has skilled techs with great work ethic and whom dont try to take advantage of you. Just had my first oil change/tire rotation on my Subaru Forester & couldnt be happier. You are in good hands at Hendrick.

I, with my kiddos, went in to Hendrick Subaru after researching the Forester and Outback for the last couple years. My family was pleasantly welcomed by the Hendrick Subaru team. My salesperson, Joe LaPorta, took the time to listen to what I was looking for in my new Subaru. He was very courteous and absolutely thorough in conveying everything that the Forester had to offer with respect to what I wanted within my next vehicle. Joe went above and beyond. Since I am new to the area, I was trying to figure out how to get my Forester home since I was keeping my car. Without hesitation, Joe offered to deliver it to my home. Joe and Thomas (?) drove an hour away to deliver my new Forester to my home. I am impressed with his attention to detail and actually does listen to his customers! He even remembered our sweet pup’s name in conversation (3 days after the sale!) I cannot fail to mention the dreaded paperwork! Mr. Anthony Dawson was very patient and answered all of my questions with the purchase documents. He had such a calming presence that was much appreciated, since this momma never likes spending, especially such a large purchase as this one. 😂 I left feeling confident in my new Subaru and look forward to the adventures my family will have in our Subaru Forester. Thank you, Joe, Anthony and the entire Hendrick Subaru Crew! The Benoit’s appreciate you!

I asked for a rotate and balance and the techs said save your money, you need new tires and we won’t balance them until you have better tires on the vehicle.... love the honesty!!!!! And as always, the service was done quickly and efficiently and I am happy as always with their services........ thanks for everything guys

This was my second car purchase at Hendrick Subaru and the sales team, finance and service department are professional and courteous. The facility is clean, new and well-designed. I highly recommend this dealership.

Staff was nice enough, but they registered and tagged my vehicle in the wrong state. After very clear and specific instructions, they did the opposite. When I would call because my bank had not received the paperwork, I would get no assistance. The whole process took about five months and they did it wrong. They continued to tell me that everything was being done as I’d asked. Now I will pay an additional $1,500 dollars a year in taxes and insurance due to their dishonesty. Out of state and military buyers beware. They do not have your back!

Logan & Nate were great to work with. They went above and beyond to find the vehicle we were looking for. They kept us updated and were very accommodating to us as customers. We are very happy with our new car and highly recommend them for your next Subaru purchase.

My family with two dogs and a ferret were returning home from evacuating hurricane Ida, when our transmission oil temp light turned on. Hunter and Chris made sure we were taken care of last minute on a Saturday. We are so grateful to the team at Hendricks Subaru for helping us get home at such a stressful time.

Joe and the whole team were great. I will definitely purchase a car from them again.

I cannot speak for purchasing a vehicle at this location but the service department is OUTSTANDING! Of course they will give suggestions of things that need to be done but I do not feel pressured. I also LOVE the fact that they give you the paperwork in an envelope with their card so you know who you are dealing with and I just look it over and stick the envelope with all of my other paperwork for my car. LOVE MY SUBARU!!

Great service, extremely accommodating and thorough. Would recommend to anyone considering a luxury vehicle and supreme service.

They really know how to take care of their customers. Great place. Great people. Thanks for a job well done 👍

I had an awesome experience at Hendrick Subaru. My salesman, Braxton, was very knowledgeable about the car and made sure everything was taken care of throughout my buying experience. The whole process was very timely from the beginning with Sales Manager, Nate, to the Finance office with Anthony. Everyone knew exactly what I wanted and gave me good direction in the warranties made available. You wont ever go wrong if you visit this dealership where everyone was so pleasant and inviting! Thank you Hendrick Subaru team!

Great place to buy a car. I helped my girlfriend get her Honda here. They are willing to work with people to get a car from their dealership network (largest in the U.S.) to get a customer what they need.Working with Joe was good and always good to come here and be greeted by the friendly staff.

This dealership goes above and beyond to make you feel at ease, welcomed and happy to choose Hendrick Subaru. Braxton stayed on top of my vehicle wants and found me my forever Outback.

I am very happy with my new Subaru. The sales associate I worked with, Braxton Baker, was professional, well-informed, and courteous. He answered every question I had and kept me posted on the arrival of my car from the manufacturer.In fact, I told Braxton that I was especially impressed with him after visiting many other car dealerships and finding apathetic sales associates. Since the pandemic began, car inventory has been low and several dealerships just didnt seem interested to working with me. In one, I had to wait 15 minutes for the receptionist to track down a salesperson for me to talk to. Braxton was the polar opposite of this, greeting me genuinely and helping me to find the right car for my needs every step of the way.

I enjoyed my experience with Hendrick Subaru!The front desk staff were very kind and were very welcoming. Michael AduliAli was a fantastic salesman and we had great management and financing staff who explained every question with thoughtful consideration. When they came across an opportunity to help us, they did every time! I would certainly go back to this dealership again.

What a wonderful buying experience. Braxton was very knowledgeable and so helpful. Everyone there made us feel like family. I absolutely LOVE my Subaru Ascent. Thank you so much Braxton and all the wonderful employees at Hendrick Subaru.

Great car buying experience here! Got a good deal on a beautiful vehicle! Chris was fantastic, so helpful and kind and Sam from F & I was wonderful! We will definitely return. Thank you guys, for such awesome service!

The experience of shopping for a car was unusually pleasant and professional. Richard saw at once that we were uncomfortable with features on the older used Subaru that we came in to see. He introduced us to a late model Subaru with redesigned features. From there we moved to a new Outback Touring. We bought what we truly wanted, without interference, only relevant assistance. It was good. That sounds simple, but it is true.

The. Service personnel were prompt and very knowledgeable. My experience was pleasant.

They are all very nice from front desk, sales person, finance and service (my first one).They are very helpful in every question I ask and need to my Crosstrek and Forester.

Excellent on time service. Great people doing an exemplary job.

Jasmine and Dwayne went over and beyond to meet my needs and make my buying experience exceptional. I will confidently recommend Hendrick to anyone looking to buy a Subaru.

Great and fast experience in the service area at Subaru. Hunter was great and friendly. Will go back for all services.

Ive bought two cars here. Great experiences. I also use their service department and have had good experiences with them. Recommend! Ask for Logan Rouse, he is helpful and patient.

Great people to work with! Drove up from Mobile, Al to buy my Subaru Crosstrek. Love it!

Great experience working with Hendricks Subaru on the purchase of our new Outback. I have driven a Legacy for work the last 5 years and always appreciated all the safety features. Thanks to Joe LaPorta for a very positive sales experience.

Sales person was really helpful, and kept me informed on the progress of our purchase.Seems to a good dealership.

Dennis and the team at Hendrick Body Shop did an excellent job! While I hope to never have to use them again, I recommend for anyone needing body work. Their customer service and efficient work is to be commended. My Subaru Outback is like new!

All the people that we engaged in the process of buying our new Subaruhelpful, courteous, and went out of their way to accommodate us.Salespeople have contacted us to see if there are any questions aboutthe new car.Thanks to everyone involved.

Great experience. Matt was top tier.

Service department was absolutely perfect! Fine detail and impeccable customer service. No bogus recommendations and no hesitation to answer my questions with a smile. Very reasonable prices as well. Hunter was my service tech and highly encourage all Subaru owners to visit this location for any services they might need. Thanks Hunter for the great experience!

Very thorough, fast, friendly service.

TOP NOTCH EXPERIENCE!! from the time we stepped in the door till we left with our new car everything was outstanding! No pressure at any stage of the buying experience. Jaylon Dates was on top of his game. Knowledgeable, kind, courteous, respectful. Brittany made the paperwork/financial experience a breeze. Nate and the rest of the team and management were on top of it. I cant say enough positive things about Hendrik Subaru. Thank you to everyone!!! CoCo loved you too!

Great customer service. Really nice dealership. 10/10

Thorough and professional service! I dread taking my car in for any routine maintenance or issue normally. My first visit to Hendricks Subaru for a factory recall part replacement, oil change, and diagnostic scan was just the opposite, and I was put right at ease and enjoyed my wait in a comfortable lobby. Everything was reviewed with me, my questions were answered, and I am a more confident car owner because I know where to go for good service and information.

We just had the BEST car buying experience at Hendrick Subaru. Bill Kimbrough and his team put customer service on a whole other level. Joe LaPorta was the absolute best! He was so informative on all the details of the Crosstrek, the safety features, etc. You can tell he truly believes in these vehicles and is passionate about it. Joe was excellent on presenting the overview of the vehicle and all its bells and whistles. But wasnt too aggressive and made us feel very comfortable in our decision making process. His thoroughness and approach was a major factor in our decision to buy a Subaru. Thank you to Bill, Joe and the entire team at Hendrick Subaru!

Went in to have my car looked at because of a warning light. Was told that I would have to pay a $150 diagnostic fee on top of the cost of repairs. Every other place I have been to in my life only charges the fee if the customer decides not to go through with the repair, not in addition. Feels like a rip-off. They said it was company policy, but Hendrick’s service departments for other brands don’t do that.Short sighted policy, IMO. I’m definitely not going to buy a car from a place with a service department that charges $150 more than the the service department Jim Burke just to do their job.

Nice store went by with a friend looking to buy a new Subaru Crosstrek.

Loved our experience at Hendrick Subaru. We researched the Outback but werent sure if it was the right car for us. After test driving, we loved it but werent sure we were ready to buy. Then steps in Jasmine Brown, Product Specialist, who was outstanding. She was knowledgable, personable, funny, real when it came to helping us decide on purchasing. I highly recommend visiting Jasmine and Hendrick Subaru when looking to purchase a vehicle.

Called fir appt. Very quick response. Took less than 45 minutes and clearly stated communication. Very pleased with service.

Our Outback was serviced twice during the past month, once for mandatory recall. The service manager is beyond accomodating and polite. The waiting area is well outfitted with beverages, snacks, comfortable chairs and TV. Wifi is great. Everything is extremely clean and professional. We bought our Subaru in GA, but you couldnt ask for a better service experience. So glad we choose Hendrick for this.

I needed some instruction on few of the cars features and the service person who helped me was very patient and helpful. Could not have asked for anything beyond what he provided.

I was extremely happy with my experience at Hendrick Subaru! Everyone was extremely helpful without trying to oversell, showed me what I asked for, and did not try to up-sell me on a car or model that was above my budget.

Wonderful experience at Hendrick Subaru in Hoover, AL. I recently had a service appointment to have body side moldings put on my 2017 3.6R Outback. The day prior to my appointment, I called to confirm & the service manager James went and put his hands on the parts to make sure they had arrived. He then put them up so they would not be misplaced before my appointment. When he found out that I was coming from almost 3 hours away, he wanted to make sure that there would be no hold up once I arrived. From the minute I rolled into the service bay, Zoie confirmed my appointment and got me settled in. She checked with me to see if I needed anything or if I had any questions. I had requested to meet a couple of people while I was there and she got right on it. The service manager James Durrett was very helpful in assisting me with upcoming service questions. It was a relaxing experience and everyone I encountered was nice and spoke to me. And most importantly to me, everyone was wearing a mask. So glad to see a business that is proving that they are protecting their customers from the Covid Virus in these uncertain times. A big thank you to everyone at Hendrick Subaru in Hoover, AL.

Jaylon helped my wife and I find the perfect vehicle and was low pressure and reasonable the entire time. Would highly recommend anyone interested in a new or used Subaru to come see Jaylon at Hendricks!

I can’t say enough about this dealership. Matt Blevins came to greet us after a long day of car shopping. It was getting late but he went above and beyond to help us. After the test drive, and Matt’s knowledge of the Outback, we knew this was the car for us. Dewayne, the sales manager, came to speak with us as well and between the two, made this car buying experience a great one. Nathanial, the finance manager, was awesome. The experience with him was the topping on the cake for sure! These guys do a great job! Well done Hendrick Subaru! What a great way to start our journey into the Subaru family. Thank you all for your transparency and professionalism. Now, go see these guys!!

I cannot say enough about how excellent the service we received at Hendrick Subaru was. From explaining and demonstrating the features during the test drive, to working with us to find a perfect, affordable option in a 2021 CrossTrek, our salesman Logan Rouse went above and beyond in every aspect. HIGHLY recommend him and the entire Hendrick experience!

I was in the beginning stages of purchasing a new vehicle. I had an idea what I wanted, but needed to see first hand what was out there. My travels brought me to Hendrick Subaru. Upon arrival, I was greeted by Max Kendrick. Ironically, we are from the same hometown, Pittsburgh, Pa. some 800 miles away. Max answered all my questions honestly and made sure I was comfortable with all aspects of this purchase. He made the experience one I enjoyed. I highly recommend both Max and Hendrick Subaru.

Great guys here professionals for service or getting you a newSubaru

Driving from Kentucky to Florida and had a flat tire on the interstate took the first exit we came to and stopped at a station and put on a spare then I googled the nearest Suburu dealer and it said this was 3min away went there and they had me in and out in less than 30 min with a new tire and lots of southern hospitality snacks and cold water oh did I mention it was pouring down the rain they were a blessing and I am thankful they were right there. I love Subaru !

We had such a good experience that we bought another car from Hendrick Subaru!Joe LaPorta, Dwayne Richardson, Paul Patrick, Anthony Dawson 👈🏼 These guys are top notch and they have HEART! They all went the extra mile to make us feel valued and appreciated. They even acknowledged our daughter. Thanks to Mr. Joe for the Subaru hat and for listening to ALL of my stories and answering ALL of my questions & thank you Mr. Dwayne for guessing that I was 13 and joking around with me & thank you to Mr. Anthony for letting me try the pen on your cool desk.I can’t say enough about this crew. Great folks!

I was checked in to my appointment and they took my car on time. The service was completed quickly while I waited in a comfortable area that was not crowded. The service tech was pleasant and thoroughly explained all they did. He didn’t try to sell me any extra services. I saw my salesman, who greeted me warmly. My experience was exceptional!

Had a good buying experience here. Joe was very knowledgeable about the ascent. Also very patient - I test drove it 3 times before I bought.

I had been looking for a “new” car for a while. And anyone who knows what shopping for a car is like both in person and online, you meet many different personalities. One of my favorite parts of shopping at Hendrick was the amazing staff. Matt Blevins has been so patient and kind with all my questions, honest, quick to respond but gave me my space too. It was so refreshing. The whole staff has such a happy energy that comes across that they really care about your experience, from financing all the way to Chase in Service who took the time to teach me about my crossbars. It seems like a great place to work. I’m still learning my way around my new Outback. I hope that it proves to be as amazing as the people who sell them have been so far. Thanks so much to Matt, Chase and the whole cheerful gang at Hendrick Subaru. God bless!

We love our new Forester. This dealership treated us like royalty. Its about time someone acknowledged our royal blood. Thank You Hendrick Subaru!

I honestly dont think I have been in a more genuinely happy place of business. Even with all the CV19 issues we are having, everyone was courteous and patient. All were mask compliant and even though you couldnt see the smiles you FELT them! Jasmine and Mr. Paul were able to meet all my desires for/In a vehicle and they had excellent financing options (even beat my CU APR%). I am so appreciative of Hoover Subaru!!

Service agent was polite and understood the small problems with vehicle which were dealt with.

Great service and friendly staff.

Great experience. Great customer care.

Paying monthly for a warranty on top of our car payment. I recommend not adding a warranty to your car payment. Just buy an AAA subscription. We had issues buying a car at first. They said the car I wanted was available, then when we arrived at the dealership, they said we would be waiting an hour to see the car. No one told me this ahead of time on the phone. Then two hours later, they said the car didn’t pass an inspection and wasn’t going to be sent over from Tennessee. We didn’t even know the car was in Tennessee, because they didn’t mention it on the phone or bother to check. Why did we come by in the first place? They told us it was ready to be seen. Then they proceeded to show us other cars that were double the price we said was our threshold. The salesman handed us over to a younger salesman and said he had to help another couple that had an appointment instead of us (because they were buying a new car and we wanted a used one, and I’m sure he makes commission). So we sat around waiting on another salesman to help us. He found a car I liked, but we had to wait another 1-2 hours on that car to pass inspection and be cleaned again. We bought an SUV. My battery died shortly after we bought it. The warranty doesn’t cover it. Also, they tried to buy my 2008 Ford for $500. We said no, they came back and offered $600 then came back and offered $800. We said no, we will keep it and sell it. Someone was interested in buying it for $4000, but I sold it to someone I knew for $2500. At the end of the day, we bought an SUV that I was happy with, but it was a frustrating process that took 6-7 hours.

Everyone at Hendrick Subaru was super helpful and never once made the experience stressful. We mostly dealt with Michael and I’m so thankful we did. He was incredibly kind, patient and helpful. I would recommend you go to Hendrick and ask for Michael! We will always remember him and the experience they gave us in purchasing our first Subaru.

Logan is a very special young salesman. He is kind, patient and goes over and beyond for customer service. He makes sure he beats out other competitors as well. He has a very bright future in sales and possibly owning his own company one day.

My wife and I bought a new 2020 Forrester Touring this weekend. We were very impressed with the Hendrick dealership and how they went out of their way to make sure we were happy. Max, the salesman took great pride in telling us about all the features on the car and answering all our questions. He was very knowledgeable about the car and answered all of our questions. There were some problems getting our car and 2 cars were sold on other lots even after Dewayne had requested them to be sent. Dewayne could not have been more accommodating. He kept us informed regularly and must have apologized a dozen times for the mishap. Finally he located one in Atlanta and had his driver go get it. I was extremely impressed with Dewayne and his total commitment to making sure we were happy. I have never dealt with a sales manager that was so nice. He made me feel like part of his family. Nate was super and handled all the finances and made sure he explained everything to us. He was extremely complimentary of the owner and made sure we knew he was an honest trustworthy man that put customer service first. I can’t remember one person that didn’t smile and make us feel welcome. All of them after they found out my wife and I were retired military thanked us for our service. I highly recommend this dealership to those looking for a new car. First rate. *****

Kelonda was great!

The 18k Mails services was fast.

Very good service folks with an update to software and tires pressure,staff very nice and accommodating

We recently purchased a 2020 Outback at Hendricks Subaru in Hoover, Alabama. We had an extremely pleasant experience working with a Rick here. We feel the price was fair and the service was exceptional! I look forward to driving the new Outback and coming in for regular service with the wonderful people at Hendricks. Thanks for the help!

Quality service and friendly staff. Good selection of vehicles. Highly recommend.

Very poor service. We were in for a free oil change from preivious poor service that almost caused a vehicle fire. The service tech recommended an air filter and tire rotation for 178.00. We refused to authorize the additional service because the tech did not show us a dirty air filter and the car only had 15,000 miles. After leaving the dealer we went to a Tire Engineer Center and had the tires inspected and the filter removed. The filter had a few leaves, easily cleaned, and no dirt or accumulated debris. There was no issue with the tires. Total attempted rip off.

They do what they say they will, sometimes....... But they will most certainly charge you an arm and a leg for it.

Jaylon Dates sold my wife a forester, while also trading in my crosstrek. All in all, a painless experience. Evidently, Jaylon is relatively new to the company, but I wasnt aware of that until the very end when somebody mentioned it. The team seemed happy for him to be doing well so fresh out of the gate, which was oddly endearing.I walked out with a price point I was happy with, and the exact car we wanted. The sales pressure and uppity attitude Ive gotten from another, unnamed but entirely obvious subaru dealership in the city, was absent here.

Friendly and willing to work out a deal. Even gave back an envelope full of change they found in my trade in that I had forgotten about, was surprised.

I appreciate the free oil change and tire rotation. They also agreed to check the pressure in my spare tire so that was nice. (I took out the cargo floor so they had easy access.) The scheduling process was good and the work was done quickly, while I waited. I would however suggest that they use face masks when approaching and speaking to customers, especially if the customer has one on. (This was in Spring 2020 during Covid-19 period.)