Beware of the bait and switch offers. I was enticed by a we must buy your vehicle, our inventories are low promotion and a text system that gave me a price range based off my specific vehicle and VIN. I decided it sounded good, but when I brought it in, their offer was $1,545 lower than the lowest number in the price range of $17,545-19,995. They gave no reason as to why they decided it fell out of the price range. There are and were no flaws upon bringing it in for inspection that would have been new information from their reports on my VIN that could have caused them to drop the offer outside the price range. I am sure there is some fine print that allows them to do that, but my warning is just to be careful not to waste your time with a bait and switch promotion. I am sure they will reply to this and say it was some type of automated system that is just a guideline, but what they are saying is that their time is more important than their customers. What I am saying is that they should take more time to make it accurate, even if it is such that they say thanks for your interest, but prior to bringing it in, let us confirm the price range or something like that.EDIT AFTER RESPONSE FROM OWNER AND TALKING ON THE PHONE WITH THEM: We talked on the phone and I explained why I didnt feel that I had higher mileage than most was a suitable reason, rather just an excuse. I have 91,495 miles divided by 7.5 years (2014), = 12.2k per year. I searched a used car listing for 2014 models and 60% of them were higher mileage than my car (35/58). 10-12k per year is not uncommon. Also, this dealer has recently serviced my vehicle, like weeks ago, and would have had the recent mileage. I would advise them to remove an association with a VIN number if they are not really going to pull any real detail that determines the value of the specific vehicle. I am just trying to provide the facts, so this can be helpful to anyone looking to do business with this dealership.

We purchased a Jeep Gladiator. Our salesman DeAndre was awesome with a Great personality. He was able to answer all the questions. he is very knowledgeable about the vehicles he is selling. The whole process was quick and easy. I definitely recommend DeAndre to make a smart buy.

Great experience with the service department. James was very professional and clear in explaining the issue, and happy to answer my questions. Its nice to actually be listened to and not dismissed. 10/10 would recommend to anyone looking to get their vehicle repaired.

Had a great experience working with Alan Caldwell in the service department to get my car repaired. They diagnosed the problem and had me back on the road in no time. Alan was friendly, courteous, and helpful. I’ll definitely be back.

Had no plans on purchasing a new car yesterday but after speaking with Desmond regarding all my options decided to jump into a new Grand Cherokee L. Desmond made this purchasing experience so easy and relaxed I would highly recommend him on your next trip to Hendricks!! By far the fastest and best car purchasing experience I have ever had!!

Tracy took care of me from drop off to delivery. Wonderful customer service and great body work. They do great work so Hendricks Collision may be busy but they are worth the wait if you want it done right!

This is the second car that I have purchased from Hendrick Chrysler. Robert Hooks has made this the easiest and most pleasant experience I have had while purchasing a car. If Im ever in the market to buy a car again I will definitely work with Robert again.

Very disappointed in the over all service of Hendrick Chrysler Jeep. From the moment I took my vehicle in for service, because I had just replaced the transmission, I was told that I was going to have to replace my transmission again without the service department ever doing a test drive. Once they did a test drive I was told that my transmission had internal problem. When the vehicle was brought in for service it was to program or reset the transmission I had just installed. The service advisor stated that a new shift cable needed to be installed and possible input or output sensor needed to be replaced on the transmission that was currently in the vehicle. The dealership did not preform this service and insisted that I get another transmission. I informed GO-Power train where, I purchase the transmission and they sent a new unit. Once the new unit arrived and was installed by Hendrick I was told that it had the same internal problem as the unit that was taken out. I spoke with the service supervisor and they finally agreed to changed the sensor and shift cable and charges me $1,351.51. Replacing the sensor and shift cable (which has nothing to do with the internal working of a transmission), in the original transmission could have saved me hundreds of dollars.

This is the best place to get any type of service on your car!!! Everyone is super helpful and friendly. Thank you Alan Caldwell for taking the best care of my car and for always being helpful!!

We had an awesome experience at Hendricks in Hoover. Darius took really good care of us from beginning to end. Thanks so much Darius, we love our Chrysler 300 !!

Purchase of a Ram 1500. The entire Hendrick team did a great job. The sales associate, Donovan, really knew the product and showed perfect character. On the few options and specs he did not know, he admitted it and quickly got the answers. He facilitated a fair negotiation on the price of the new truck and trade on my current truck. Also, great job by Chris in the financing department. He was fast efficient and right on target with his advice on warranty options.

Buyer beware if you are planning on purchasing a vehicle from Hendricks Ram Dodge and Jeep in Hoover Al. If you purchase Gap insurance on your last vehicle Hendricks will steal it from you like they did to me I had a signed document stating that I was due a refund check on my unused Gap insurance for amount of 895.42 when I did not received the check when they told me it would be here I call got in touch with them and that’s when I got the dog and pony show from them saying I was not going to be getting my refund on the unused part of my Gap insurance even though I had it in writing from them. For your on good don’t believe anything they say and what including anything they put in writing they will not stand behind what they say.If it was handled correctly why do I have signed document stating that Hendricks owes me the refund. I will be happy to show anyone the document or better yet I can post it for everyone I see.

The BEST service Ive had in a long time. The lady who took my call (did not get her name unfortunately) was VERY good at her job; super efficient, professional, courteous, and knowledgeable. James was in charge of checking my car and was also professional and good at his job. He kept me updated on what was going on throughout the service. The service was quick, I was called when it was done, and check out was easy. The Hendricks team ought to be proud of how they are running their business. It seems these days Ive had nothing but terrible customer service everywhere, but not here. I wont go anywhere else again. I live far away from Hoover, but its worth the trip.

MATTHEW, JOEL AND CHRIS ARE OUTSTANDING PEOPLE AND MAKE DOING BUSINESS EXTREMELY HASSLE FREE AND PLEASURABLE. YOU CANNOT FIND A BETTER GROUP OF PEOPLE TO PURCHASE A CAR FROM.I GIVE THEM AND HENDRICK MY HIGHEST RECOMMENDATION AND ASSURE YOU WILL BE PLEASED CHOOSING THEM AS YOUR DEALERSHIP.

We had an excellent experience buying a used car here. Craig Underhill was very friendly and helpful with everything involved. He made the process easy and simple, and we are very happy with our experience.

Had a great experience thanks to Desmond Gray A1 service! And I got the vehicle I wanted recommend home every time

EDIT: This is a pseudonym as I do not like having my personal information plastered all over the internet. I will gladly give you a call back to address my complaints.Impossible to get on the phone with anyone at their service department to speak with an advisor. I have tried on three separate occasions to speak to an advisor prior to making an appointment (for different repairs) so we could discuss pricing and options.The first time I waited on hold for 30 minutes to no avail. Ended up fixing the vehicle myself instead.The second time I had requested a call back which never came, once again ended up just fixing it myself.Now here we are for a third time where I called at 7:30 AM hoping maybe someone could take my call and answer a couple of basic questions prior to booking an appointment. Again, nobody was available. I left my contact information for a callback, but I already know that will not happen.This level of customer service from their service department is unacceptable. If someone is wanting to spend a significant sum of money to have something repaired, taking a brief moment to speak to a client is more than warranted.I will leave them two stars only because their scheduling assistant is extremely friendly and really tried her best to get someone on the phone from an otherwise unresponsive service department. Also, their parts department is quite good and actually answers their phone. Used them to buy the parts for the last two times. Ironic.

We thank the rep that worked with us and the finance rep for the additional services provided at the end of our stay. However, we were there for HOURS waiting for the paperwork to be completed. I have NEVER waited that long. We were about to leave. Then we were left alone in one section of the dealership and everyone on that side went home. Strange. I dont know why we were not asked/permitted to sit and wait on the other side where the finance office was, especially since it was very late (closing time).

WOW! Such an amazing experience with all the Jeep staff. Went in for an airbag recall & ended up finding my lost wedding band. HUGE THANK YOU to the wonderful technician Johnny who truly went above & beyond to find it. Also, big thank you to Mike for facilitating and Jack the manager getting involved...you guys are the best!

Alan Caldwell ALWAYS takes great care of me whenever I visit the service department at Hendrick CDJR. He listens to my concerns and doesnt try to offer anything that isnt needed. Hes a very honest advisor and the ONLY reason I go there. Thank you Alan!

Came to this dealer because I heard good things. My 2 experience have been horrible. Def won’t buy here. First experience I saw a car on their website advertised at a price. Drive an hour to the dealer and it’s selling for a lot more than advertised. I was given 3 different excuses for this and they would not honor the advertised price on their website. It’s the typical game shady dealers play to get you to come to the dealer. Second instance was my wife and I tried to sell them our car. My wife is from Jamaica and a citizen of Jamaica. They finance manger to me they don’t buy cars from non citizens!!! I’m a citizen and my name was also on the car. Talk about discrimination. I have emailed the owner and general manager and neither of them have answered me. This is exactly why people hate going to dealers. I am telling everyone about how this dealer operates. Don’t forget the $499 for window tint that is installed on their cars. I could keep going but this is long enough

I had a great experience. I had the salesman named Mr. Christian. He was quick, to the point, and gave the best input for the deal.

Desmond Gray is a great person to do business with. Very friendly and professional, made the car buying experience fast and simple. I got a great trade in value on my old vehicle and a great price on the new one. Thank you Desmond and also big thanks to Christopher Cornelius for the quick transaction on signing everything.

Alan Caldwell is an amazing advisor and if not for his taking good care of me Id go elsewhere for service. But he worked with me in such a welcoming manner like I was home, I couldn’t have ran into anyone else like him, he’s awesome such a pleasure!!!

I talked to Robert Hooks the day before I drove from Atlanta and when I got here nothing but excellent service from start to finish I’m very happy with my purchase he made the process smooth stress free

DeAndre, was a very attentive and quick salesman. He was very knowledgeable and I would highly recommend him to anyone buying a new or used car here at Hendrick.

Had appointment on Thursday 10-7-2021 because the engine in my 2007 Dakota would misfire. The problem was supposedly fixed a few weeks earlier at the cost of $1002.00. They replaced the plugs and fixed a fuel injector gasket. The truck ran fine for a few weeks then the same problem ( engine sputtering) reoccurred. Took the truck back on October 7. Got the truck back on October 16. I was told the technician couldn’t find anything wrong. Drove the truck two days and it started sputtering again.

Matthew was a pleasure to work with. Got me in the vehicle I wanted without the normal stigma of a salesman. Pleasure to work with.

DeAndre was very professional with us. Went over all details great and was very knowledgeable. Would definitely recommend DeAndre and Hendrick to everyone!

Special thanks to the staff at Hendricks Hoover, and special acknowledgment for my amazing, patient, and knowledgeable sales WOMAN, Ms. Lauren Bush and the amazing manager Mr. John Porter for making the process of purchasing my new vehicle smooth from beginning to end. Lauren listened to my needs and made sure I was 100% satisfied throughout my visit and with my purchase. I highly recommend Lauren if you interested in purchasing from Hendricks.

The ONLY place in Birmingham I will buy a vehicle is Hendrick! Lauren is super helpful, knowledgeable and efficient! I cannot say enough good things about Adam Lader and the entire staff. They truly care about getting you in the perfect vehicle and Ive never felt like they were aggressive or trying to put me in something just to sell it to me!

I loved my car buying experience at Hendrick’s CDJR! The team members I worked with were Carlos Brown, Robert Hooks, Chris Cornelius, and Jon Porter. Each was professional, helpful, and personable and greeted me with a smile and handshake. I traded in my car and the process was pretty seamless; I didn’t feel pressured or uncomfortable at all and I’m glad I chose this dealership to purchase from.

We had the best experience at Hendrick with Desmond Gray! Normally, I dread dealing with the salesmen because they talk too fast and try to be a little pushy - NOT the case with Desmond! Desmond was very laid back. He was well mannered, honest, and stuck to his word. He answered every question we had and was very professional. In my opinion, Desmond set the bar on how a true salesman should be like.

Great staff, but everyone from salesmen/women to the management. They help put me and a great vehicle and my salesman Corey really worked his magic with getting me in a great SUV. Next time you want to buy a vehicle make sure they are your first option!! Thanks Hendrick Staff!!

I went to Hendrix CDJR and got me a nice brand new used truck and Christian Goecke was awesome to deal with a got me in and out of there within an hour I loved it .

Great experience! Darius took very good care of us throughout the purchasing process!

Great atmosphere. Comfortable waiting area. Snack and coffee accommodations. Great expert knowledge about your vehicle. Just an all around great place!

Alan Caldwell in service is the BEST!! He always is polite and treats me with respect.

When you’re ready to buy a car, see ROBERT HOOKS! Robert was professional, knowledgeable, extremely helpful and took all of my fears of buying a car away. He helped me find a vehicle that I love at a lower payment than I expected. If I could give more than 5 stars I certainly would. Do yourself the biggest favor and get to Hendrick CDJR and see Robert Hooks and walk out with your dream car today!

Just bought a Dodge Journey brand new for the first time in my 30 years of life. It felt great!! I came in there originally thinking that with my bad credit I couldnt even get done or if I did I was ready to accept the ugliest car on the lot. So the happiness I have now with way better than expected outcome, is HUGE!!! I feel like now I have a second chance at life to rebuild my credit. Thanks to the very friendly and welcoming staff there. everyone was super friendly. Especially happy with my salesman Christian Goecke 🔥🔥🔥 !!! He was exactly the kind of relatable, cool, helpful type of Salesman I could ask for. Will definitely be back for next purchase

We would like to extend a big thank you to Carlos Brown for helping us with the purchase of our new vehicle. This is the 2nd vehicle we have purchased from him and hope to continue doing business with him for years to come. He is honest, patient, a straight shooter, and listened to all of our concerns. He treated us like family. Head to Hendrick and ask for Carlos when you get ready for your next vehicle.

Knowledgeable friendly staff. They did their best to find me a great deal quickly.Very satisfied with my experience.

Great experience!! Desmond what a great salesman and very knowledgeable about any questions I had!

I brought my vehicle in which is brand new 2021 Chrysler Pacifica minivan that has had for service calls already for the computer and the navigational system and CarPlay. I was told there was nothing wrong with the system and it was fine. I also have a rattling noise when I accelerate or if I go up over a hill, I was told that a wheel bearing was loose and they fixed it. It is four weeks later and I have videos and pictures of the computer going black and navigational system not responding and CarPlay disappearing. I am still hearing the rattling sound when I accelerate especially at low speeds. I am so fed up and disappointed with the lack of service that I received. This is a brand new vehicle and I have filed a claim with Chrysler customer service and feel like I am getting nowhere! Very very sad I drive all over the United States with my medically complex teenager to different hospitals and healthcare systems and I’m afraid I might break down in a brand new vehicle.

I had a great experience at Hendrick automotive dealership in Hoover, Alabama. It was a pleasure working with Darrius. He provided me with great customer service and I was able to drive off in the car of my dreams within a few days of me looking at the vehicle! I love my 2021 Jeep ! And I recommend Hendrick Dealership!

I purchased a vehicle today at Hendrick and it was by far the best car buying experience I’ve had to date. From the nice girls at the reception desk, the sales person I worked with, to the finance director who signed my papers with me, every detail was perfect. Matthew Bryan is a great salesman to work with. 10/10 recommend!! I never once felt pressured and it was a very easy going experience. He’s extremely friendly and so funny. I’ll definitely be calling Matthew for all of my car buying needs in the future.

I was impressed with Chris, my service agent and the lady who handles the billing/payment. Chris kept me informed on the status of my repairs. Also, I appreciated the cordial young lady who provided shuttle service.Since my visit, I have been waiting for a call to advise me that a replacement radio has arrived. I assume its just backordered, but I have met my financial obligation to Hendrick and would appreciate feedback on this issue.

My experience with Hendrix was nothing short of amazing! The salesman Robert Hooks made sure that my first time purchasing a vehicle was competed correctly, and I was in and out in less than 2 hours. No hassle! Thanks again to the Hendrix family that played a part!

We had a great experience today with Desmond Gray. We’ll mannered young man and very friendly. He helped us pick the perfect truck and was very helpful with all questions we had. Great experience!!

Great experience! We worked with Crystal M. and she was a peach! We came from out of town for a test drive of the truck we were interested in. She was knowledgeable and so helpful. We were able to work out negotiations over the phone that evening and the next morning. We were in a “time crunch”, and she had every piece of paperwork ready for us so we could come back the next day to sign everything and got us straight into the financing department. Chris helped to expedite the rest of the process, and was so efficient! In and out with our purchase in about 1 1/2 hours. We highly recommend this dealership.

Jack, the Service Manager was both very pleasant and knowledgeable.It was also great to hear he is a fellow travel trailer camper!They took care of Diamond, my sheep Gladiator and she is back running!I will always bring Diamond back because the quality of work and care

Just had a great experience with Craig Underhill. Had to drive 90 minutes to find the vehicle I wanted and he valued my time by not doing the salesperson-manager dance a million times. Got a great deal on a new Jeep.

The Collision Center recently repaired my Lexus RXh 450 and did a fantastic job. An accident left me with damage to my rear bumper and they repaired the cosmetic damage, but also ran diagnostics that showed some of the sensors were damaged and also repaired those. My bumper looks brand new and everything is operating perfectly. The office staff was incredibly professional and updated me often on the progress of my vehicle. Enterprise rental is right around the corner if you need a rental and they will pick you up from Hendrick. Highly recommend this crew!

I take my Jeep to get maintenance done at Hendrick, they do an excellent job and are quick.

Absolutely loved my experience here! Everyone was very nice and the salesman i believe his name was Jake savage was extremely helpful. Will definitely send my friends to this location!

Shopping for a new car is always such a hard decision & tedious process, but Carlos Brown made everything seamless & smooth. I told him what I wanted & he found the perfect car for me at the perfect price. I have never had such a great experience at a dealership before. I would recommend both Hendricks & Carlos to anyone in search for a new car!

I had a totally positive experience all the way around. ROBERT HOOKS (sales consultant) handled my transaction with integrity and professionalism. I was able to get the vehicle I wanted with the terms I wanted. The closing conference with the finance manager was also stress-free.

I made an appointment to have my convertible top checked out for Monday, July 26, 2021 at 10 am. I showed up on time, no one came out to assist me until 15 minutes after my appointment and and they advised my car will not be looked at until the following day. I asked for a ride home, which is which is on Patton Chapel Road and had to await 45 minutes for a driver to take me. It wasnt until I told the shop I was going to walk before a driver was available. I called on Wednesday to check on the status and was told my Service Tech will call me back w/ the update by the close of business. When he didnt call, I called again on Thursday & was told my car still had not been looked at. My car sat at the shop for a week without being serviced. When I came to pick it up on Friday, I was told to reschedule my appointment because the man who could serve my car was about to go on vacation. I know you guys are short staffed but there needs to be better communication between the appointments Rep and who is actually there to service the cars, so people dont waste their time and energy. I dont have any other means of transportation so I was without a car for a whole week for no reason. The Customer Service Reps are friendly but your car dealership is too big to not have workers who can service the cars when needed.

Mike in the service department did a fantastic job with my 2013 Dodge Challenger and allowing me all the essential information about seeing my recall done correctly. Also they analyzed my car and let me know what maintenance could be done to sustain the cars longevity

Alan Caldwell always takes great care of me whenever I have to take a vehicle to Hendrick. I wouldn’t deal with anyone other than Alan.

Wish these people were around when I had hail damage on my car, results would have been MUCH better. Thanks to Hendrix Subaru for arranging mechanical damage and body damage (my unoccupied car was hit in a parking lot) together which reallly simplified issues with the other driver’s insurance.As a result of their recent work on my 2016 Outback, it’s the ONLY body shop I will ever use again, even on my truck. Chad was the most thorough of the 4 shops I went to for estimates. His communication was on spot, and the end result is beautiful!! Car looks brand new!! All things about this experience were perfect..really needs 10 stars!!

Alan and his team are truly the best! Wouldn’t take my jeep anywhere else!!

Darius was a tremendous help! He was so friendly and made this experience so fantastic! Im driving off the lot in my jeep I’ve been wanting for so long! So exciting!

DeAndre was fantastic! I highly recommend him for any vehicle buying!

Very good and quick repairs. They really kept me informed of the progress and a potential delay. This is the second time using Hendrix for vehicle repair. I specifically asked for them this time because of the good service I knew I would get.

Overall good experience with Hendrick and Danielle did a great job as my salesperson.

I was able to trade in my 2018 Ram 1500 crew for a 2021 1500 crew. The service was great! If you need a vehicle ask for Corey Scott! He is excellent! I told him the type of truck I was looking for and delivered again (he found my 1st truck 😁). GREAT SERVICE, GREAT PRICE, GREAT TRUCK!

We purchased our first Jeep Wrangler from Matthew and he was great! Everyone at the dealership was so friendly! Would definitely recommend this place!

I traded my truck in on Saturday with Hendricks and Danielle my salesperson was great. They gave me what I needed on my trade and a good deal on the Jeep rubicon I bought. Would recommend doing business with Hendricks .

Great experience with Craig Underhill. He made us feel at home and kept us moving so we could be in and out. Great job!!!

Had a great experience dealing with Hendrick collision center. Although having to deal with an accident is never a good time, the folks at Hendricks did everything the could to make the experience as painless as possible. They are committed to achieving customer satisfaction and they show it in their great customer service. I cannot recommend them enough.

Christopher Sloan is great! Took my Jeep for service. He checked us in, tracked everything we needed done, kept us up to date as the work was being completed, let us know when it was time to pick up the car, and walked us to the spot when picking it up. Great and friendly customer service!

Best dealership experience Ive ever had! Matt and Robert did a great job and got me into the car of my dreams.

I was very impressed during my experience with Carlos Brown. He was so polite, so genuine, and never made me feel pressured. I feel like he truly wanted me to have a good experience and find what was best for me and my family. Certainly a breath of fresh air when dealing with anyone in sales! Fantastic smile too.

I had a really great experience. I was looking at Jeep’s online. When I went in Donovan was my salesman and he treated my husband and I like family. I was at the dealership less than 2 hours and drove off with my new ride. Thank you so much Donovan

Great and easy experience with Hendrick. Matthew was extremely helpful and the communication was great! Matthew made sure to give me a call as soon as the truck was done with its initial checkup service so that I could have a first look and he made the buying process seem easy. Couldn’t ask for better service

Lauren helped my wife and I out quickly and efficiently during our visit to the dealership! My wife and I purchased our first brand new car and Lauren made the process very easy! Thank you for helping us!

I was met promptly upon arrival in the service area lane. Service writer James was courteous and professional. Service was performed per my request/instructions. James explained in detail the work done. Very satisfied with the experience.

Very helpful friendly staff, this dealership doesnt disappoint!

Fantastic service and very quality work.Dennis and the team were very helpful and professional. Despite challenges that arises as the always do, Dennis managed through them and worked with my insurance company to get things done right. My Mercedes looks brand new even though it is actually 9 years old.Thank you all.

Best experience ever! Hendrick is the place to go for superior customer service. The entire staff, Sales Associate, Management, Financial Dept, Service Dept, even the guys that detail your vehicle....all are excellent and show an appreciation for their customers.I had the pleasure of being greeted by Matthew Bryan when I walked in to the lot. He immediately was genuinely interested in helping me get exactly what I wanted. He made me feel comfortable and throughout the process I certainly felt a sense of trust. He was truly a reflection of the dealership. Outstanding!! Thank you Matt and Hendrick!!

Carlos Brown was so helpful! He helped me find my dream car and I am forever grateful. He was attentive and walked me through everything so I would have a full understanding of the whole process. I would 100% recommend Hendricks and Carlos if you want the “easy car buying experience”

A very easy buying experience. Desmond Gray went out of his way to ensure I was kept up to date on all aspects of the delivery of the vehicle.

Deandre was awesome! Very fast and very sweet. I highly recommend seeing him for your vehicle needs.

Absolutely amazing. Every step of the process of buying my vehicle was smooth. Alex was very professional. He never pushed the sale, never pushed to sway me in a different direction. The buying process itself was quick and easy. I was blown away by the willingness to help and not just sell sell sell. I would recommend anyone and everyone to buy their vehicles there. I know I would go back myself if I ever need or want another.

Robert Hooks did an awesome job. Excellent customer service. Thank you 😊

My husband and I had been all over Birmingham looking for a new vehicle. What made Hendrick Hoover stand out from the rest was the quality selection of vehicles and Romero Christian! He introduced himself to both my husband and me and his charisma, spunk, and his vast knowledge of the vehicles we were interested in purchasing was immediate. He was hands down one of the reasons we decided on purchasing our Jeep at this dealership. We settled on our vehicle an hour before closing and never did he make it seem he was ready to leave, nor did his electric personality falter. What an amazing experience we had here in Hoover and they have definitely gained our business for years to come.

Robert Hooks went above and beyond. He put his sweat and heart into serving us. I would like to thank him and let everyone know if they want someone to help them he is the man to go to.

I scheduled a Saturday morning oil change as part of my Jeep Wave program.First the good: They did the job within an hour and as far as I can tell, correctly.The service writer was friendly, but only after the bad. Being COVID-Tymes, when I pulled up, before getting out of my Jeep, I asked, do you have a mask? He looked at me as if I had three heads and said, No. Can you please get one? Yes, he said. Honestly, Im not sure if he did or didnt have one when he drove off, but did have one when he came back out to tell me that it was ready.So, theres your star. If someone pulls up wearing a mask or asks if you have one, wear a dang mask before you get into their vehicle. A lot of us consider it to be one of the only safe places left to be when out of the house.

James took really great care of me throughout the entire process of purchasing a vehicle. He was very patient with all of my questions and went above and beyond to make sure I felt satisfied. By far the best salesman I’ve encountered, and will look for him when it’s time to make my next purchase.

First time buyer! Will be coming back for sure! Lauren Bush will definitely get you hooked up! Very quick service, super easy and convenient!

Today was my first time coming to Hendrick. Matthew was Awesome! He was very knowledgeable and helpful. I had a great experience. I would recommend anyone to come to Hendrick.

Definitely a 5 star rating with James Kennedy. He took a lot of time, was very flexible and knowledgeable about not just my amazing new truck but also the dealership. The easiest vehicle buying process I have been through! If you do not want a pushy sales person and someone who wants to get you the vehicle you deserve, go to Hendricks and ask for James Kennedy!

Donovan is the best salesman I’ve ever encountered! Very nice and provided exceptional service! Had me in and out in no time with an approval!!!!!

Smh, I have bought three cars from this dealership. I had respect for this dealership. I have seen good sales and service people come and go. Now I just don’t know what is there. I had a oil change service package that comes with tire rotation. Not once have my tires been rotated. I know this because my rims has marks and if you are a guy that hand wash his ride you know where every little defeats are. Every time I ask if my tires been rotated I get a yes and I’m standing looking right at the scuff mark on my left side front rims smh after sitting for hrs I didn’t even care to pick a argument over fact that I know my service that I pay for every month is not getting done. I drive from Tuscaloosa to get my car service at this dealership because of the quality of service but over the years it has changed. The dishonesty of the service has made me start take my money elsewhere.

Hendrick Automotive Group did NOT disappoint!!Hassle freeImpeccable customer serviceGreat looking staffAmazing inventoryThey will treat you like familyJames Kennedy is very respectful & listens to all your needs! Also, did I mention hes the TOP SALES REP IN THE BUILDING!! You definitely want him in your corner if youre in the market for a new or used car! Thank you James for getting me in my new Chevy Silverado Z71 ;)

Phenomenal staff. They did a fantastic job on my vehicle repair and finished it in a timely manner. Would recommend them to anyone needing car body work.

The service department is great and Alan is the best.

Arrived at 7am with no appt to get a tire repaired. Smooth check in.👍 Advised that repair should take about 20 minutes. 👍Walked across the street for breakfast at Famous Freds .👍 Returned to Hendrick about 8am and waited in the customer lobby. Coffee wasnt bad. 👌 Tracked down the service advisor at 8:45 👎and found that repair was complete. Service advisor had looked up and applied my Hendrick tire policy with no hassles. 👍👏 Headed for home and checked tire pressure after a few hundred yards on the road. Monitor showed 42 psi vs factory spec of 36 psi. 👎👎👎Should I have confidence in the quality of the repair?🤙

Thanks Hendricks for an awesome truck buying experience. My salesman Tyler Pace and manager Adam Lader were awesome. Thanks guys!