Ashton and Warren was very pleasant. Some of the best service advisors I have ever dealt with. Made the process simple and transparent. I was also able to set up my work station at one of the desks in the customer lounge and didn’t want to leave. The complimentary Starbucks and pastries are a plus! This dealership is lucky to have such capable assets working here. Will make sure my family and I always ask for them!

Awesome experience. Very happy. Juliette did a great job. I will be back for any services that I need.

We drive from Kentucky to have our sprinter service performed here. Excellent customer service and excellent workmanship - things very hard to find these days. Highly recommend!

I STOPPED BY THE DEALER TO PURCHASE A PART, THERE WAS ONE PERSON ON THE PHONE AND HE ASK A YOUNG LADY TO STEP IN AND HLEP ME. ALL WENT WELL SHE WAS PROFESSIONAL AND MAD HE TRANSACTION EASY.

Courteous, fair and consumate professionals. Great experience both times I visit....

They try. Sort of. From purchase to 2 years later, its been one thing falling through cracks after another. This service, they said someone would be right out to see what we needed, then left us sitting for 1.5 hours. When we inquired, they said it was already done. ? But, no one ever came out to see why wed brought it in. ? Its something like this every time. Good thing they have good donuts because its like pulling eye teeth to talk to appropriate decision maker, here. Be prepared to wait hours. Of course, when we were purchasing the vehicle, totally different story. From moment we paid them, run-around ensued. Features we paid for, but not delivered, were promised equivalent service dept credit but no one in service dept has pull to enforce the credit so we either wait hours or just double pay yo get out of there. 2 years later and we still havent received full credit we were promised. Its a major hassle every time maintenance is due. We dread it and are looking for another dealership. Willing to forfeit credit they still owe us just to find a dealership with more efficiency. Well miss the pastries.

I am a first time Mercedes Benz owner from Atlanta. (2018 C300) I was driving through Birmingham when my check engine light came on. Naturally, I panicked and found the Hoover Campus. I drove in the service dept. and was greeted by Mr. Sam. He was courteous and kind. He calmed me down about the light after only having my car for 4 months. Mr. Sam had the vehicle checked out and turns out it was just the gas door. Even though it was a minor fix, the service I received was impeccable. Thank you to the Hoover service team and Mr. Sam. I will definitely be purchasing my next vehicle from this dealership.

Caution: Ask how much each service costs before you get anything done here. I went in to get my service B done and I told them that my lift gate was not working. They MADE ME pay additional $150 for finding out what part is needed to fix my lift gate. If they had told me before the service about the $150 charge I would have chosen not to take the service.

I bought 2012 SLK 350 new at this dealership in June 2012. Always had great service with it except a wind noise from the roof just above the rearview mirror. I took it in to a closer dealer a couple of time while it was under warranty and they couldnt fix the problem. It finally got to the point I had to do something about the windnoise because it was getting so bad I couldnt hear the radio. Took it to Mercedes Benz of Birmingham and talked to the service manager, Paul Bishop. He immediately made me glad that I took it to him. He got my top replaced at a very good discount and then gave me a dealership discount on top of that. I am very pleased with Paul and the entire service dept. at this dealer. Thanks Paul for all you did, a great asset to this Company.

Had a problem with our GLK350 and Paul Bishop the service manager and Donovan the service writer helped us through a part shortage during the pandemic. They found a part in stock in Germany and rushed it here. The vehicle was ready several days in advance of the projected date. Thanks again guys!!

J.W helped us today on our GLK350, mostly to repair a mess-up done by another non-Mercedes service, the car is now 100% better than it was and the service was absolutely as we expected it to be from Mercedes-Benz.J.W definitely stands at The Best or Nothing, the entire staff were amazing and very professional, offered courtesy food and beverages plus a courtesy ride with their new Benz to a restaurant we wanted to go to.For me they are solid 5 STAR SERVICE .Thank you J.W.☆☆☆☆☆

Knowledgeable staff, very nice.

I’ve had my share of dealerships and rip offs. The staff(Katie, Cesar, Paul, Sam, Ryan). They have ALWAYS MADE THINGS RIGHT. Going the extra mile when and if they can, they will. Great & remarkable customer service. I recommend anyone that has a Benz to come to this location. You may wait, but plan accordingly for that day. But you will be in good hands and taken care of guaranteed!!

Always do great job

Great service and speedy efficiency. I usually hate bringing my car to get worked on but these guys make it so easy. Especially James Aguirre, the guy’s a hard worker and knows what he’s doing to a tee. Deserves a raise, if you ask me.

Thanks for everything. You guys got my business from here on out.😉

The team at Mercedes-Benz of Birmingham is top-tier! Upon arrival they showcase attentiveness and a true sense of urgency. Any questions you have are met with a smile, are are subsequently answered flawlessly. If you’re looking for the best service available for your Mercedes, look no further than Mercedes-Benz of Birmingham. (Be sure to grab a complimentary cup of Starbucks while you’re waiting!)

Mercedes is suppose to be professional and have trained professional employees. I picked my car up from the paint shop, the service engine light came on. I took it straight to the Mercedes dealer have it serviced. I explained to them to take good care of the car more than 3 times, due to just having the car painted. I also told them this car may be older, but it is clean and freshly painted. Then when I got the car back, it had fresh scratches on it. I showed the scratches to the assistant manager. Then Dave comes out and tells me I did not have my car painted and starts repeating where, where, where did you get it painted at, this isnt Mercedes paint. He told me well this car is nothing its a 1999. I told him this my be a 1999 but it is very well kept with less miles on it than half of these cars out here for sale. (Which the car barely over 50,000 miles on it.) I asked to speak to the manager. He told me that where my car got scratches while being serviced was not worth their time. He said he was something like a manager and his manager was not going to fly in to see me. That a customer means nothing to them. Dave in maintenance is VERY unprofessional. He talked toned up and rude to me me in front of my two young daughters, the assistant service manager, other customers,and other employees. The assistant service manager stood there while Dave was yelling at me and he did not say anything to him. I had to repeatedly tell him to get away from me. Dave was trying to humiliate me. He treated me like I was a piece of garbage. I am a paying professional customer. Mercedes is suppose to be about customer satisfaction guaranteed.

Mercedes at Hoover has amazing customer service. I was able to find the perfect car for me at the exact price I wanted. Would recommend this the place to go for anyone looking for a new car to purchase.

I worked with Jennifer Donovan and Jonathan and let me tell y’all how they were the absolute best! I have never received so much care and attention to detail from an auto shop. Each one of them were extremely personable and willing to go beyond what was asked. Can’t recommend coming to this place enough! 10 out of 10 for certain!!!

What an excellent experience, one could even call it “golden”. I’ve been to many a dealer and Mercedes-Benz of Birmingham is by far the best. I was welcomed by staff and management alike, who continued to update me on my required service. I will definitely be returning any time I need assistance with my vehicle!

Very smooth operation. Service was awesome as well as the customer lounge.Free snacks and freshly ground Starbucks Coffee made me smile.Thanks! ☕=😀

Im very happy about my car because ever time if need to fix the car i just need to call the dealership and they take care all the problem.... like my radiator die and they fix but you have to buy the AMG not just Mercedes car... Im 100% next car i buy again is GLS AMG 63 ....now i love AMG car never buy BWM or lexus and more. carlo is my service gay i never have a good service like this be for every.. thank so much and the service manager tory is very good too when i pick the car he came ask every thing ok i like that too because they care for the customer service alots

Spectacular service, every time. I simply refuse to go anywhere else! The members of the service department are friendly, professional, and courteous. I highly recommend Mercedes-Benz of Birmingham!

Great service!! The staff was nice and courteous to waiting customers. I want to thank them for such a pleasant experience.

Staff was great! They took care of everything and were really friendly. Will definitely come back to this location if I need anything!

Klink and Brian are some of the best technicians in the state! Paul Bishop is one of the best service managers I’ve ever had the opportunity to know. Great service, great memories, peace of mind.

Very friendly service. Team members were patient and answered all of my questions. Sam was very professional and courteous. Very nice young man.

Customer service is unmatched. I was greeted politely and quickly when I went in. The service is extremely fast and reliable work, I am very satisfied with how my car came back to me.

I had been car shopping all day and was about to give up when I passed by the dealership. Mark C met me outside and all I can say was from that point forward I knew I was in good hands. The vehicle I wanted was there and the price was better than I expected thanks to the sales manager. Mark took care of me like family. The entire buying process was easy. I would recommend buying from this group of people to anyone who ask!

Warren has given me excellent service when I bring my care in for service. He is very professional and eager to provide you with great service.

Great service. Service department was professional and quick!!

Great service 😃👍🏽

I live in Ann Arbor MI but was traveling on I-65 when another vehicle forced me off the road. The Sprinter guys fixed the front end and did a superb job, the service and sales people were incredibly kind while I camped in their service lot waiting for parts and insurance clearance. Thank you MB of Birmingham!

We brought in our Wayfarer Mercedes sprinter for a minor issue and we were taken care of immediately (even tho we were a hour early ) and the issue was dealt with quickly. The technician spent time with my husband to explain the issue. Felt safe with Covid safety measures in place

Banaras is a very helpful and kind gentlemenHe is really helpful and came to support me as I was warmly welcomed at the receptionGentleman knew what he was talking about and he was thorough and showed great help and motivation as well as giving me time and with excellent customer serviceMany thanks definitely recommended dealers

Great experience. This is definitely a five star business. They really roll out the welcome mat. The staff is polite and professional. I highly recommend that you consider Mercedes Benz of Birmingham for your next auto purchase. Cleveland and Drew will provide you with quality customer service.

Everyone here has amazing customer service. The service department and staff are so polite. I will be back!

My vehicle was due for service and the appointment totally met my expectations. The workshop at the Hoover Campus is highly recommended.

Very pls and quick thank you

Servic0e is not consistent to many staff changes need a little more customer service training.

Not a very “Mercedes” experience at all. After dealing with the used car sales manager and even the response I got from the general manager was worse than the average used car lot. Where do I start, posting a car that they plan on selling at auction, not posting good pictures online, not providing additional photos or video tour after 24 hours of request, not calling back in a timely manner, cheesy sales tactics, paying above market for a used vehicle.... If you expect nice service I would suggest using a Mercedes dealership out of Atlanta, well worth your time. Night and day difference.

Fast and friendly service!! Everyone was so helpful and answered all my questions and concerns with care and professionalism.

Mark was awesome! I live out of state and he made sure that I received all the information needed to make an informed decision. He made my first car purchase, an easy one! I was able to test drive my vehicle and finish paperwork in a timely manner! If ever in Hoover or near the state, please check him out! You won’t be disappointed

Fast and friendly service!! Everyone was so helpful and answered all my questions and concerns with care and professionalism.

Heart breaking! My husband and I purchased a used vehicle from the dealership in April...yes April for our high school graduate as we couldnt afford a new car. We managed to save enough $7000.00 to be exact to purchase.We were assured that there were no major problems with the vehicle. A scratch,dent,broken window we could fix. But a transmission problem knocked the wind out of our sail and hers. Now we have an even bigger problem and no money left to have it fixed. Im in tears.

My experience with Mercedes of Birmingham (Hoover Campus) has always been exceptional. Meanwhile, this particular experience exceeded any expectation that I had. I wanted to get back into a C300 and my team (Eric, Cleveland, Clyde, and Kerry) made it happen. Thank you all for always going above and beyond to keep customers like myself coming back. You are appreciated!!!!

I’ve been going to them to service my car for the past 4 years and every time has been a good experience. The entire staff is wonderful!

Amazing service department with a family feel to enhance my experience for just a simple oil change on my C-300

I had the best experience ever thanks to Juliet Watkins, James and the rest of the service team. Thanks everyone.

James Aguirre gave me the best service I’ve ever received from a car dealership.

Love the people and their line of vehicles

Many years ago I leased an SUV from Crown Mercedes, and while it has changed ownership I was reminded today why I prefer NOT doing business with them. Service was quick as if they were doing me a favor. Kourtland would do well with a little remediation on customer service. Every encounter with a customer is an opportunity win them. I assure you next time I will do business at Grants Mill or another dealership entirely.

INCREDIBLE SERVICE! My entire experience at this dealership was incredible. I came in to have my car serviced and left with a new car that was well deserved. From the moment I walked through the door to the moment that I left I was treated kindly and my salesman Caleb Clemons worked hard to get me the best deal that he possibly could. Very glad that I chose MB or Birmingham and I will certainly be back.

Drew did a great job helping us complete a purchase that we initiated online. He and other members of the team were kind and professional in every way! A great experience in every way.

Great sales service! Thanks to Mark Colvin for an effortless transaction on our new Sprinter passenger van.

The service department employees are incredible professional and nice. Great service!

Wouldn’t trust anyone else with my older E-class. Thanks again. Ask for Klink.

I had a great experience with the service department when I took my car here!! Highly recommend!!

It was my first time shopping for a new car and I was a bit nervous to do it by myself but Drew C. was absolutely incredible!! He was very professional and made the entire experience very comfortable! Couldn’t have asked for a better salesperson to guide me through my first car buying experience.

We have been using the services of Mercedes Benz of Birmingham since 2016 and still to this day their service has been Great!!

Always a great trip, get more than you deserve, every time!

Great service and friendly staff. Would highly recommend!

Amazing customer service and selection. Stayed well after closing to make sure we were comfortable and purchase was complete. My wife hasnt stopped going to the garage to stare at our first Mercedes.

The entire staff at Mercedes-Benz of Birmingham were very friendly, knowledgeable and helpful. The salesperson, Drew Carmack, was very personable and gracious with his time as he explained the features on the vehicle and as we went through the sales process. Everyone that I met at the dealership from Drew, Nick, Martin, Mrs. Tynese, to the personnel working in the service department, bent over backwards to make my car buying experience with them very very pleasant. I will be a return customer.

One of the workers James helped me out and made my experience 10/10. great worker, great establishment, hail nick saban.

Good service facilities a bit small but you make it work

The service was the best I have ever received. The process of buying the car was made so easy and they took time to go over every detail of the car. I truly appreciate the dedication Mersedes-Benz of Birmingham represents.

Great experience! Very friendly and helpful

Love the dealership atmosphere. Very clean and very accommodating to its customers. My sales guy Greg Forrest is GREAT! He makes sure his customers are taken care of way beyond the sell. This is so important as it makes repeat customers and I will be back. The service dept. is just as awesome. Great experience overall.

Amazing service! Friendly people and very efficient!

Awesome experience with this store! I was dealing with salesman Kerry Murphy the whole time and he was fantastic. He called back quickly and was always on top of everything and did a great job of keeping me updated on our car. Great experience and we will be back to deal with him again in the future. Thank you again Kerry Murphy. Great Job!!!!

Juliette in service department is a pro!

Wow ! Crown and ESPECIALLY GREG FORREST did it again ! This is my 3rd lease with them and each experience seems even better than the previous one. Every person beginning with the receptionist, Greg, financing, courtesy car washes and service is very friendly and genuinely eager to assist. It is truly a pleasure to do business with Crown. Greg, with his knowledge and expertise makes it so easy ... all I do is give him my budget and he MAKES it work for me, no high pressure or confusion. I consider Greg as more of a friend than a salesperson. I RARELY write reviews, but I have made an exception because the excellence of the above mentioned definitely deserve my accolades. JOB WELL DONE !!!!!

I had the best experience ever. From the front desk to the finance office everyone treated me with the best customer service. Ashton was my salesperson and she is the best! Please go see her. Great personality and great spirit. She continues to keep in touch with me even after my purchase in November.

My experience with Mercedes-Benz of Birmingham was excellent. I contacted my sales representative, Eric Burks, and told him exactly what I was looking for. He located the vehicle I wanted and worked with me to make our trade work for me and the dealership. Eric followed through after the sale and made sure that all of my wishes were satisfied. I could not have been treated any more fairly. This was, by far, the best automobile sales experience I have had in over fifty years of driving. I would recommend this dealership to anyone looking for a new or used luxury automobile.

I had a great experience at this Mercedes dealership! Mark Colvin was the kindest and most caring salesman that I’ve ever worked with!!! The staff was awesome and made sure I was comfortable and taken care of. And most of all I LOVE my new Mercedes!!! Awesome experience!!!😊

Great staff! ⭐️⭐️⭐️⭐️⭐️ Truly a wonderful experience.

A wow experience!!! Ive purchased about 10 cars and Mercedes of Bham was the best experience Ive ever had. From the wonderful dealership having complimentary Edgars Bakery food and beverages to the friendly staff that make you feel comfortable the whole time you are there. Joe Coons was my sales professional and Joel was one of the managers I dealt with. They were great to work with, Joe knew his cars and was very friendly and not pushy. Joel one of the managers truly made me feel like I won and got a fair deal. This was my second Mercedes and I have to say Ive never experienced a better service dept. in my life. Amazing staff, my service manager Tory has always been super nice and trustworthy. The loaner car program they have there is clutch too! I will never go to a different dealer as long as I need a car or need service.

We have purchased/leased a few different vehicles from Mercedes Birmingham and have had a great experience each time. We have worked with both Nicholas and Kerry multiple times. They have been professional and knowledgeable, and we will continue to work with them in the future.

We had the best car buying experience - ever. Our sales rep, Greg Forrest, is a kind courteous professional guy that aims to please. He is a very personable guy and I recommend him highly. Ill be back to see him whenever we need another vehicle. Experience from the sales to the finance was smooth. This place earned my respect. They treat you right.

I had an amazing experience at Mercedes-Benz of Birmingham. I had the pleasure of dealing with Mr. Eric Burks. He is a gentleman. I didnt feel like he put unnecessary pressure on me and he was very professional as well as straightforward. He and his manager Nick Underwood worked with me and helped me with leasing my first C300. It was a great experience and I highly recommend these guys. The entire process was very smooth.

Good service and customer assistance from Grant Humphries

My entire experience at Mercedes-Benz of Birmingham was fantastic. It turned the dreaded experience of buying a new car into an enjoyable one. The staff was beyond friendly and knowledgeable. The actual dealership was top notch..clean and offered great refreshments. Will refer all of my friends!

Great place and great atmosphere. Was going to buy a Benz, sales rep never called me back so I went with a 2021 Escalade.

Great Place

When they say “expect excellence” they mean it, and deliver. This is hands down the best service department. Worth 6 stars or more!

Great experience!! Amira was absolutely wonderful. She helped me find the perfect vehicle for my family. She was even patient with my two little ones. Everyone was friendly and the environment was comfortable. I gave 4 stars because of a few errors with the paperwork. Glad I reviewed each document before leaving the dealership.

I went to get my repairs done on my clk 500 and Im always amazed on how great the service is and how knowledgeable the mechanics are. Harry did an amazing job as usual. And Harry is definitely dedicated to his work! Because I tried to give him a tip after the work done!. and he said no!, But thanks anyway for the thought. And Harry just smiled! and said we appreciate your business! and see you soon!

I love my car purchase but the Birmingham location needs to work on customer service. I’ve always had issues from purchasing my car to making a service appointment. Irondale does much better and choose to drive the extra miles for better customer service.Updated February 2020.Also, upon looking at my credit score inquiries, Mercedes ran my credit more than 5 times. I have multiple inquiries from “Mercedes Benz Financial Services”. I’m not sure why but of course it has affected my credit score. I do not recommend doing business with them. My experience there was overall stressful. I recently sold my Mercedes and I’m so happy that I no longer have to be involved with the company.

Service in purchasing a vehicle is always top notch. As a business owner myself, I appreciate them not taking too much time in getting my deal done.I absolutely love my 2018 Mercedes E400 convertible. We were thinking of a Bentley, but this car is fabulous! Greg did a great job!!!!!! Best Mercedes Dealer in 5 states that we have dealt with!!!!!

Like most reviews I encountered before visiting this dealership, I experienced first-class service and salesmanship throughout the process of leasing my 1st Mercedes. Car dealerships are REALLY annoying for the most part and are all the same concerning negotiating and financing etc since it is part of the process, but at MB of Birmingham this was relatively smooth! Joe Coons is a patient, knowledgeable, and experienced salesman and a really nice guy, ask for him when you call/inquire online! Also great experience from Cy and Trey as well in finance.

Great service. Professional as well.

John Reynolds was a pleasure to work with. Everyone we worked with at Mercedes went above and beyond to assure we got the Mercedes we wanted. Extremely pleased with the overall experience and customer service. We will be back to work with John and everyone at the Mercedes Hoover location when it is time to upgrade. Thank you for such a great experience!

I had a great Experience with this Dealership, specially Sales manager Joel and Sales rep Kurt Long. They have been really nice towards me from showing a car and till the delivery of the vehicle. Joel was personally handling my case because I had a trade in and it was little complicated situation to get it approve, but he made to work and everything turned out to be positive.I have been to so many dealerships but I must say there are the best nationwide :):) Must recommend to everybody.

Very professional and nice!!!

I am so happy with my new C300 Mercedes!! This has been the easiest and best car purchase I have made. Everyone was so nice and helpful during this process. Not once did I feel pressured to buy or that I was being sold to. The excitement that Joseph had explaining all of my car options sold me on my decision for the C300. Thank you Mercedes-Benz of Birmingham!!!

My wife and I are in research mode looking for a New SUV, we stopped at Mercedes Benz in Birmingham AL and was assisted by the sales person Kerry Murphy. He was very helpful and answered our questions and if he wasnt sure he would seek assistance to confirm that we had answers to all of our questions. My wife and I recommend you ask for Kerry when looking for a car in the Birmingham area.

My husband and I had an excellent experience at Mercedes-Benz of Birmingham. We were particularly pleased with Mr. Greg Forrest who helped us with our car purchase, a C-class 300. Our customer service experience could not have been a more pleasant one. Mr. Forrest is extremely knowledgeable about all aspects of the Mercedes-Benz fleet.We would highly recommend doing business with him.Andrea and Bill Taylor

This is our 5th new car at Mercedes of Birmingham. As usual our salesman, Greg and his Sales Manager Trey were terrific. Quick to respond and answer questions. Always in good spirits! The whole process took just a few days. Kim did a great job of handling all of the paperwork. Another great experience at Mercedes of Birmingham!