Awful management and customer service. I came in for a Trade-in deal I saw online and they refused to honor it in this store. Employee gave me an attitude and they just wanted me to make a new line when the AD I pulled up in front of them clearly states existing line. BULLCRAP! This place reeks of poor management, and the sales associate gave me snarky attitude. Dont waste your time here, go to the location in South Mall. If Angel is there she will take care of you.

Good customer service experience, better than at&t

Mask requirement in store. 🤬 I took my money someplace else!

I wouldn’t recommend this location at all lol. I payed a certain amount of money in exchange for a warranty on a iPhone 11 screen protector.. Was told specifically by TMobile “You can come in at any time if you need a new screen protector, free of charge.” Sounded great to me at first until I actually needed a new screen protector lol.. I drove up there today around 12:30 on 7/26/20, I explained my situation and how I need a new screen protector and was told word for word, not paraphrasing “We not doin warranties today.” I’m just genuinely curious if that’s how T-Mobiles customer service is supposed to be.. And if it is, then what is the point of me even paying for a warranty if I can’t even use it? Probably gonna call corporate and ask lol.

GREAT SERVICE! Went in for a dreaded FACTORY RESET...to fix Voice to text. They said..Before we do that, lets just give your settings a complete check.The found the issue, NO RESET NEEDED.😎 Now voice to text,and the entire phone works much better and much faster! THANKS so much-KIM and MCKENZY!👌👍👍👍👍👍

I wouldnt recommend this store, I placed an order worth $180.00 and never received an email or phone call it was in or even got my receipt. When I called they wouldnt give me the name of a manager and the gentleman said he was the only one that would help me. By help me he meant he wanted me to place another order.

Brittany is a name that will forever be in my mind when I think about the customer service on T mobile. Friendly, kind and funny she made my experience amazing that I made a plan with them as soon as I got my debit card out. Amazing prices and amazing service.

Had a small problem with a new cellphone, staff was unable to resolve problem but gave us a suggestion to call customer service. Customer service was great and resolved problem. New phone shipped to store. And then.....went to pick up phone at this store. Employees went above and beyond to do nothing but go against TMobile support. Last word was, we are separate from TMobile and our database wont accept Samsung warranty exchange. So customer service pleads with them to give us the new phone. They refuse. Currently looking at changing service. Not sure yet. Metairie store is worth the drive..much better staff and management. This store is a joke. Should not have to wait two weeks for a warranty issue. My issue is NOT with TMobile. But, it carries their name even though its a franchise.

After 4hrs fighting with AT&T we finally with the help and patience of our T-moble rep we finally became part of the family.

I agree with Charlotte. I walked into this store yesterday for assistance. The staff seems to be under-trained, lacking in social skills and not eager to solve problems. One of the workers showed me that I wasnt important enough for her to look up from staring at her phone.

Great service, awesome company. Best service!!!

Great customer service their really helpful

This is the worst store I have ever been to...