This was my first time to this location and the smash burger itself was good I will give it that. The only issues I had was the smash fries I received were drenched in olive oil and the soda machine coke, Dr. Pepper and orange soda were all sweet and warm so I had to switch to the bottle soda. The facility was clean and the staff were nice and again the burger was good. I wouldnt mind visiting another smash burger location later in the future.

I ordered the grilled chicken Baja with sweet potato fries, it took 45 min to have it ready, when I got home fries were drenched in oil and overcooked, the sandwich was a beef patty instead of grilled chicken. I called 4 times to speak with someone and no one picked up.The place only had 2 tables with people and one other person waiting on a to go order. Since I was at the front waiting for such a long time, it gave me time observe the cleanliness and the interaction of the staff. Behind the counter, no mask, no hair nets, messy hair, they don’t speak nicely with each other. The place is dirty and even one of the customers didn’t care enough to place his dirty napkin in the trash or tray. He sneezed, wrinkled the napkins and threw it to the side on the booth in the table next to him.Will not be returning and would recommend the location.I would encourage you to clean the restaurant and let the customers know that it would be 40 min to get a sandwich, giving the customer the option to wait or leave.

Food is delicious. Prices are competitive for their type. It is not fast food, its good food.Ac was a bit cooler than outside by a little bit. The vents are way up high that it takes a while before you feel anything.

Love this place. Came here last week with my family and our server, Nija was so nice and quick to answer out questions. The food was delicious and I can’t wait to come back.

Burgers are fresh and delicious. Bread is soft and on point. Veggie are fresh. Fries are always amazing and seasoned to perfection. Thank you.

Shannon had great customer service.

Smashburger is a better than average hamburger restaurant. With some interesting tasting luxury options such as the truffle burger. Also good fries and nice salads available. Good alternative to the big chains if you have just a few more dollars to spend.

Wonderful location, very clean and well maintained interiors and cheerful efficient staff. Just came in for a pickup order but the few moments here took away some of the tired feelings of my long day!

Ordered online. Hot and ready on time. Delicious 😋

Great place to have lunch, workers are friendly and the store is clean. I love this place

Had never been to one before this visit. The lady running the register mentioned working there for 12 years and she definitely knows her stuff. She answered all our questions and was so patient. We are vegetarian and the food we ordered was hot and delicious. We ordered a second time via door dash which wouldnt let us add sides of sauce. Gave them a ring and they put it in our order. So kind and helpful! The employees here are phenomenal.

If I’m lying I’m dying people but not only is this the most amazing upbeat feel of a place since COVID came about, but Denise was the best hostess. Immediately she made my husband and I feel welcomed and important. She took care of us like we were her own family. Very rare.As for the burger...Never tasted anything like it! Reggie hooked us up in the kitchen; without a doubt the best burgers in the Heights Houston! Food made with so much love you can taste it! Please do go to this location. You’ll be so glad you did.

Not as good as I was expecting. Cheaper brands have better fries. I had to reject my burger because I found a hair.

My second time to eat here. The service wasnt very good and my order was wrong. I would have understood if they were busy but it was myself and one other table. The food was good so Ill try again.

One of the top places for a quality black bean burger.

I come here every 1 to 2 months. Its the same price as other chains, but the food is much better. Only difference is, everything is a la carte. At least 3 times, I asked them to deconstruct the food, since I live far away and didnt want it to get soggy on the drive; when I did that, they always forgot some portion of my order, and the covid-safe packaging made it impossible to check in the restaurant. Thats the only complaint I have, and its not worth avoiding the restaurant over that. I will be visiting Smashburger for the foreseeable future.

Clean. Fresh. Delicious. 😋. First time. Tried on recommendation from a friend. Got a double bacon smash burger. Meat is hot,crisp edges,and juices running from center. Smash fries are done with olive oil,rosemary, and garlic salt... Best flavor I have ever had from a burger.

Their fries are great. I decided to change it up and get a chicken sandwhich. Unfortunately, at the end of eating it, I found a chicken bone. Good thing I caught it.Thats the only reason Im leaving a 1 star review.

This is the second time I have been to this Smash burger! First time was in 2020 I must say it was a BAD EXPERIENCE each visit!!!Very few customers in at the time I went 2:00 pmQuite a few staff in the kitchen areaBoth times were about this time of day my eye Dr. Is close which brings me to the area.Dirty tables the drink area had a leaking tea dispenser and it was all over the counter and spreading! I pointed it out to one of the employees she did nothing.By the time I was leaving it was a mess*I will NOT BE BACK SAD TO SEE THIS LOCATION SOOOOO POORLY MANAGED!I feel for the owner or franchisee the Heights area of Houston is not cheap and customers will not continue going to a Nasty restaurant 😒 We have way too many choices 💥💥💥💥💥

1st time, Mushroom Swiss burger was fantastic. 10/10 would go again.

I love this location, the staff are very friendly. The speed in which they took my order and the time it took to receive my order was on point. Check they out if you are looking for great food in a hurry.

Delicious burger and great service period.

I loved my experience here and the manager Shannon we very nice

Never had problem until tonight. They tilted half of tables and chairs at 8pm to make them unavailable, took almost 30 min to get our food, they drained their tea at 8:30pm stated tea almost gone (but after I stopped it from draining, I filled a cup full of tea with some still in it). Where I asked why about the tea and tables and chairs, a worker name Steven told me that is standard policy and asked me to stop talking and go back to my chair. I told him I will escalate it to his regional and he said go ahead while he stormed off his front door. Lovely.

Hair in sweet potato fries and restrooms blocked off.Their corporate office asked me to contact them, but I had already given them my information and never heard from their district manager (I have the Twitter DMs).

Great place to eat very nice people and food is fantastic, I always make sure to let them know I Love their Burgers!!

The Colorado Burger and the Smash Fries are really good

I couldnt believe how delicious the burgers were. I just had a regular classic single and it was mouth-watering, literally. And Nija was absolutely AWESOME!!

Those rosemary fries.... chefs kiss!! 💋 Very much an addict for these. The black bean truffle mushroom burger, delicious!

They delivered my guest meal immediately after we sat down, mine didnt arrive until a bit later, when manager came to table to confirm what I had ordered. So, its not the norm for them, but I gotta call it out as it isnt 5 stars today.

Aside from the food, which is good, I’m really here to say that I came in today after a really rough day at work and William was so kind and accommodating! The great service he provided today really put a smile on my face.

Ordered through Grub hub coming from Yale location.... Very very disappointed. Fries tasted as if theyve been sitting under a heat lamp since lunchtime and its 6:30pm, very stale you couldnt even chew them. Bacon Brisket Burger was horrible too. Brisket was old and dried out. The hamburger meat was also dried and old as well... Never againThe Westheimer location was off the chain and everything always fresh. I hate theyve closed permanently. If i could give 0 stars for this location i surely would.

My family love love loves Smashburger. The burgers are always super tasty and perfectly cooked. My toddler (and my husband & I) cant get enough of the sweet potato fries and haystack onions. This might be our favorite burger place!On top of the great food, the service in this location is exceptional. The staff members are all cheerful and efficient. Our orders are always served quickly and with good quality.Plus points for the safety measures they have implemented during the pandemic. Their curbside pick-up was easy and timely. Ordering in store also felt safe: there were hand sanitizers, social distancing was observed and the place was kept clean.

These burgers are fantastic, the onion rings remind me of Jims... only better

Some smashburgers closed down in our area so we tried this one even though it was farther away. Came out hot n fresh! One thing i really liked was they use a normal sized bun. The other smashburgers had begun using minibuns and those suck. So definitely this is my go to smashburger now

Food was great... Omg.. they have the best burgers in town..

Great service best smash Burger Ive had

Hands down the best burgers EVER!!! AND THE FRIES ARE TO DIE FOR! BETTER THAN 5GUYS, RedRobns, In&out, like every place doesnt hold a candle!

Burger was great only thing place was a bit dirty...other than that all good..

All the tables were dirty, the service was horrible and my order was wrong. Not just that the classic Smash Burger didnt even have enough veggies on it besides it not being what I ordered.

My first time. Service excellent. Food good

Cold food, chaotic operation. I ordered online and arrived in 10 mins. When I asked the cashier, he said my order was still in the kitchen. The cashier disappeared and never returned. There was a table with a sign that said Online Order Pickup, but no one ever put a bag on it. The lady bagging the food put the to-go orders on a shelf over by the kitchen instead. After waiting 20 minutes (the place was packed and chaotic), I finally asked the lady if she knew where my order was, and she picked up a bag I watched her put on the kitchen shelf 20 minutes earlier, when I first walked in the door. The food was cold and unpleasant by the time I got back home. This place sucks. Never going back.

Still one of the best burger spots in Houston.

There are lots of burger places and I have to say this place does not disappoint on service and consistency. I only wish their burgers had so much sodium in them. Not certain if this is part of the meat or added on by the person preparing the food.

Order completely wrong, tried calling several times, no one ever picked up.

Super pricy but the food isnt any better quality than any of the other chains. Fries and a drink cost me over $5. I could get more fries and a larger drink for half the price at any number of places.

I have had consistent experiences and delicious burgers every visit. The Smash fries with their Rosemary....Yum!

For the first time trying them. I would have to say they are okay. I ordered the avocado bacon club with no bun. Mayonnaise was not included in the bag. And can you really call that avocado? Ppffttt

Not only do they have the best tasting burgers I have ever had, but they also have the best customer service I have ever ran into! They are so helpful and humble here! Accepting of everyone that walks in the door! I definitely recommend this place for family and friends!🤩

Very Welcoming Staff. This is my first review ever, and the reason I want to put this is because of the outstanding customer service from Patty. Thank You 🤩

I was insulted by worker because I asked if the meals were sold in combos his answer was this is not Macdonald 1 I knew where i was, 2 Macdonald combos are 9 or 10 bucksNot 15 like AZZBURGERS NEWS FLASH YOUR BURGER ARENT THAT GREAT.

Arrived 15 min before close, one of only 2 customers. They were all standing at the register eager to leave. I ordered a simple combo to dine in. Only request was no onions. They brought it to my table in a bag and informed me Were not allowed to have guests in here after 10. Which I know is a lie. If they lie and cut corners on that, what else will they do it on? Food prep? Hygiene? Im never eating here again.Smashburger - hire decent employees who care a little.Oh...and they put a slab of onion on the burger big enough to kill a rhino.

I love it...

Very good

Had the mushroom burger single. Could have been a great burger the ingredients were there. Instead it took 8 napkins to soak up the grease

The used to be really good but the cut down to size in half for all food, the price is ridiculous $12 for veggie Burger, End the block the ketchup cup to prevent you to use it See the pictures

I love smashburger and I keep giving this location a chance and I need to stop. If I go in person, my food is wrong, I wait incredibly too long for my food, or my food comes straight up not cooked. Tonight I ordered I uber eats to give them another chance. I order 3 burgers, 2 smash fries, haystack onions, brussel sprouts, and chocolate milk. All I got was 1 order of smash fries and they haystack onions. We even tried to call but you just get a recording saying they take take your call. Really?! This was my last straw. I will never order from here again in person, takeout, or delivery.

I had their seasonal fish burger and he had the smoked bacon brisket burger.. My fishburger was light and refreshing.. Love it! I liked not feeling too heavy afterwards.. We had both the parmesan fries and the sweet potato fries, and they were goooodParking was easy, they have a wheelchair accessible slope, a little outdoor patio if you arent comfortable with indoor dining... At that point of time, it was quite empty so we ate inside.. Washroom was clean and spacious.. Staff were wearing masks and hand sanitizers were stationed appropriately

Waaaaaaay too expensive! Didnt want to give me the condiments I asked for. Im not surprised that theyre always empty!

Had the buy one get one free fish sandwich as always very good

Yummy burgers and fries! This is our favorite burger place.

The food here is good, but it’s always disorganized and dirty. The tables are dirty. There are sodas sitting out in the dining room. I’ve seen a vacuum cleaner left out in the aisle with tables strewn about several times.

I am a picky person but I love the food (reviewed my 7-year-old daughter)

We love eating at Smashburger. The chocolate Oreo shakes are amazing, and the burgers are fantastic. Everything is made to order, so its always fresh and hot. The staff here is very friendly.

This is 2nd time coming here. Its 50/50 because the food this time wasnt good as 1st time. Burger was small and fries were luke warm. The shake was very good tho!

We had a great experience at the SMASHBURGER on Yale. They have obviously been working on service and it is paying off. Yummy food too!

Always check your food before leaving. I order a BBQ Bacon burger and I get all the way to my show to find they forgot the haystacks & part of my customization. I could understand forgetting the customization but how you forget a part of the basics of the hamburger is disappointing. I got that burger specifically for those haystacks. It was my first time and now last time I will be there.

This place was awesome in the heights on yale across from Walmart. Very clean place. I took my aunt shopping & she wanted to try a smash burger very original & very delicious. You can dine in, order takeout, StubHub, uber, and a co6of other deliveries! Need to try!

Employees= 5 starsFood= 5stars

If I could I’d rate 0 starsFirst time going today with my boyfriend we ordered what we wanted the cashier got our order we waited like everyone else there ...waited more than 40 mins !!!!! Still didn’t get my order .... everyone else got theirs and left my boyfriend asked how much longer is our wait and they told him they forgot to make our order !!!!!!😡 how the f***!!!! So he asked for our money back !!! HIGHLY DISAPPOINTED!!!! Waited over an hour and left with NOTHING!!!!

21 year old daughter and I love Smashburger. Had a bit of a glitch at this location a couple of weeks ago, though, because they got our takeout order wrong. Discovered it once I got home, called in, and the manager Isaac said he wanted to make it right by comping our order the next time we came in. Went in yesterday and they were very nice, very apologetic, and went above and beyond to make up for the previous mistake. I very much appreciate their commitment to making things right, and I will happily continue to order here.

First time ever been to samshburger.Smashburger double meat and cheese with becon,its the first time i ever had a burger that was made fresh n hot i took a bite and smoke was coming out the burger.Service was spectacular helped me with everything I needed very clean got my 10 dumbs up...If it was up to me ill make more locations around the Houston area..Whataburger and other burger joints dont stand a chance with Smashbuger so people go and enjoy the burger of ur life ...till next time ...

My first time in smashburger. It was fine. Staff was kind to me.

Stopped in for a double bacon cheeseburger and a fish sandwich. Both were well made with fresh ingredients, warm and not overcooked.

Great burger and tots. The pulled oork sandwich was very tasty. Too bad several locations have shutdown.

Our cook reggie and our hostess was denise and they were fabulous. The food was perfect and I recommend Smashburger to everyone. The damn burger in the world. I felt at home thank to the staff.

Great food, poor service. Ordered a BBQ cheddar bacon burger. The toppings, bread and meat were excellent. Had the smash fries that were crispy and hot. It took 18 minutes to get my order and it was not crowded.

Their burgers are so flavorful, and I loved how sweet, respectful, and quick they were. Thank you thank you thank you for the explosion of flavors in my mouth.

Only my 3rd visit. The Colorado was a great burger. Exceptional servi!ce

This is the best place to eat if your in a hurry. I might suggest the Double Smash.

Denise is the best at her job she made the whole experience worth while

My Buffalo Spdwy location closed, so I tried this location today. The service was awesome! Both Roxie, the cashier, and Denise were awesome. And the burger was way better than the ones Id had at the Buffalo Spdwy location. The Double Double Bacon Burger lived up to its name......quite unlike the #Wendys breakfast baconator I had that came with two paper thin 1 1/2 inch long pieces of bacon!!!

Smashburger, loved the burgers we ate, friendly atmosphere and employees. This was my first time eating at Smashburger, I loved it, I am obsessed with their sweet potato fries, yummy! Will definitely go back again and highly recommend it!

Great service, a tasty burger and the sweet potato fries are some of the best!

Old style grease burger a little over salty didnt care for smash fries shouldve went with the tots nice place though

Great friendly customer service, and clean store

I wasnt a restaurant burger eater til I tried Smash burger Colorado smash burger 😋

I finally tried the turkey burger.It was good, savory. Weird, the bread got tough and the last three bites of the meat were salty by the time I finished.The brisket burger is still the one I dream about💁🏾‍♀️

The guy behind the counter either cant listen beef well or he just doesnt want to pay attention.

Great service, tasty food, location is convenient, and clean establishment. Price point is good too! Enjoy!

Brittany was amazing. I love smashburger

The lady taking care of Uber orders is amazing! Give her a raise pronto! She’s dope!

Ms.Denise provided me with wonderful customer service experience!

Been here a few times and is good

Simply one of the best burgers around. My partner and I enjoy dinning there. Always very friendly staff.Try the milk shake with real ice cream and whip cream. Also side salads are good.Eat, drink and enjoy...

I get the regular classic smash and smash fries are a must! Excellent food! Especially when the main cook is there I can certainly tell the difference when hes not there. The food always tastes better when hes there!

Denise the Manger always gives great customer service Geno the cook makes really good burgers 🍔

Waited for over 30 minutes in an empty restaurant for a single burger and fry

I ordered an order via the app and it was ready on time. Friendly service and the order was accurate.

Burgers have great flavor, but were a bit too greasy for my liking. Service was quick and staff was friendly. Restaurant was clean.