I went to pick up some speakers I reserved for a party. The guys at the rental center were fast and efficient. Couple of things though. One of the cables provided was bad, and only figured it out after I had connected everything and did a sound check. The other was a speaker that would not fit in the stand. Luckily for me, I had extra cables and a speaker stand. These speakers are constantly in and out, so periodic checks of the systems would be nice.

This place is awesome, there are so many friendly associate working there. These guys are not only knowledgeable, but also funny to deal with. I will come back! Thanks Ashley for such friendly service. 😁

James the guy with the pink hair well he rules he was a lead in training and we were going to put something on the way and he was extremely helpful its so professional hes going to be a great lead your company needs to have more people like this guy hes a good kid me and my husband my husband been in the music business for like 30 years we always go to guitar center but this is a nice refreshing you know this guy was great so just want to let you know that everybody go see James at guitar center Westheimer road Houston Texas

Best place to buy an instrument ever the employees are so nice and helpful they helped me find the best guitar for beginners now im set for life. And this is coming from a 14 year old

The best Guitar center location Ive been too in the greater Houston area. Selling my guitars was painless, and I didnt feel taken advantage of. THE ROLAND SECTION IS LEGIT. The instore Roland rep is definitely a knowledgeable dude. Im more educated and informed then I was before the demo. Will definitely be getting a Roland Synth. Will continue buying and expanding my music.

Lou helped us out and was fantastic. Very friendly, polite and helpful. We’ll definitely come back and highly recommend.

Waited around to be helped, was told by an employee hell help us out... after waiting 15 mins for him to come back... we just left. There were several employees working when I went and yet there was several people waiting around to be helped. Will not be coming back to this location, unhelpful employees.

I buy a complete drum set and all is available at the moment, also the customer service was excellent.

I was looking for a guitar to buy. As a beginner, they recommended me some basic guitars that were not too expensive and helped me tune it as well. They provide best service and they are very kind with customers. The place is big and organized according to each section. I hope I learn to play and buy a better guitar in future.

Amazing service very knowledgeable staff and good prices everything is under one roof here

Went in to buy a guitar for my son. The guitar sales rep was at the register from 1000 a.m. until around 1130. A rep did help pull a guitar down to try. I asked another rep for help but he was the lesson guy. Didnt get a vibe that the store was equipped to handle selling. Will go back to the Norh Houston store where they are more attentive.

Great location, with a super helpful staff. The guitar techs there are top notch with both set-ups and repairs. Mark is an absolute WIZARD

The service is great and the staff is friendly.Also have a good selection on brand new guitars and equipment.

Awesome location, James RT was great he helped me find what I needed and was very knowledgeable. I will be returning due to Mr James.

Great place, tech on site for guitars. Qick and friendly. Revived an old guitar thats been in storage for a few years. Taking appts for repairs.

I’ve been shopping at Guitar Center since the early 1990s and this store does great service to the national brand. Great selection, great staff and decent prices. Always great to come in and noodle around with the guitars, play the electronic pianos, bang on some drum kits, or browse through the sheet music. Highly recommend this location.

Buying here or any other musical instruments store is best when the musician knows on the instrument is looking for and if its in the store right away. If you have to order online I would go to MusiciansFriend or Sweetwater, I had good experience with both. GUITAR CENTER MAY BE ANOTHER CORPORATE DINOSAUR GOING EXTINT. Theyre all about the money but too often little or no attention to customers. Part of the blame is because GC being understaffed and most employees underpaid with stagnation wages. Being fair Id like to say a few employees found to be helpful rather because they really love music. GC should treat and pay better their employees putting their knowledge and long hours, and will make far more good reviews. Also buy local and help support small businesses, usually theyre helpful and go the extra mile to be able to compete with the big ones so thats better for clients and the store.

Great place to buy your musical gear! They always have a sale going on and they have a very large selection of great used gear at an unbeatable price!

Dan the sales associate lied about having the 50 watt amp i wanted,then mailed me a broken version of it with the tubes wrapped in tape outside of the amplifier. Then when i confronted him about it he acted like nothing happened. Ill be avoiding Houston from now on.

Good place to try an instrument. Good selection. Due to covid-19 not a lot of stuff in stock though... Lots o stuff online...

Really good customer servicethe staffs very skillful

This is the biggest and best Guitar Center to shop for production equipment in Houston. They carry everything and have the most qualified staff in the city. Everyone seems to know their stuff here.

I dropped 15 pedals on the counter during a busy Saturday afternoon. Manny got me all fixed up and I walked out of there with everything I wanted. So nice to have a positive experience at Guitar Center. I will be back. Thanks very much, Manny!

A dream store

I had a pretty bad experience before with a specific employee and I gave this place a bad rating but I am here to correct myself. When I went in today they really changed my mind. The crew is professional and they are very helpful and kind. Aside from the poor experience that I had with the last individual, I would recommend this Guitar center to anyone!

This place has the best staff. Thanks to the repair tech 😎👍

Nice selection of everything, helpful employees, organized and clean store

GOOD JOB TO MARK IN THE REPAIR CENTER HE IS THE BEST.AND HAS THE BEST CUSTOMER SERVICE I HAVE EVER SEEN.GOOD JOB!!!

Everyone I talked with was very helpful in trying to find what I needed! Unfortunately I was looking for something obscure, but they sure tried, and had a wide selection of accessories.

Big box chain store. They probably have something you could use if you play an instrument. They sell used and new guitars and maybe even used keyboards and drums but do sell new drums and keyboards and electronic gear and cables and recording equipment and strings for guitars and bass guitars and headphones and studio speakers and guitar amps and music stands and offer music lessons as well. They probably have what you need but maybe not what you want.

Let me say this. Im new when it comes to playing the guitar. Ive been doing research so I knew style I wanted, but needed some help actually trying to figure out exactly which guitar. I actually went to 3 other Guitar Centers before this one to check out some of their used and new instruments.The difference with this one was I actually got employees to help. Herman was great. I played some stuff. Herman played some more advanced stuff. We discussed each guitar and the differences. No pressure just chatting. Made the decision very easy.Im serious, Herman is great and it made my visit so much better than the other stores I visited. Ended up with a very nice Fender Telecaster.

Staff member that helped was totally awesome and helpled!!

It was great but I ran into someone from an old life and it was an awkward experience. Also they have a back room full of very expensive and ugly guitars, here are some of my favorites.

First time going in and I walked out with an Amp Squier Bullet Mustang and all the necessitys in a very timely fashion. Not to mention the staff that helped me settle for a electric guitar.

Very kind but not much of equip. To try out

Jay was super helpful in selecting guitars for smaller hands :) Thank you for the setup and demo. Wed definitely come again.

#1 US store for all your musical needs

Associates and sells staff are incompetent when it comes to musical equipment and this is guitar center so that doesnt make sense

The retail staff are super professional and they know their stuff! Even the instructors for the many of music lessons they provided are super nice and caring. I highly recommend this location!

Ordered a product online, got a “your order is ready for pickup” email in the morning, came to pick up and waited 20 minutes to receive my order. I ordered online because I knew I’d be in a rush today and now I’m late to rehearsal. Slowest customer service ever.

Purchased this guitar and amp at Guitar Center

Good choice of options for the musically inclined. Especially keyboards - my passion. (Priced from $200 - over $4,000) Sales lets you browse awhile first: have yet to speak to a salesman in 3 trips.

Best GC in houston, Caleb was especially helpful with my guitar purchase.

I get all my equipment from here and very friendly and very knowledgeable about there products

Great experience. A zero sales pressure environment. Felt very welcomed.

Helpful and informative, while not being pushy!

First time at this store and I will highly recommend just for the awesome customer service from Cashier 117333 GENE OM, Thank you so much for your help Sir!

Hardly any of the DJ sets actually work

I don’t like being forced to wear a mask

Customer service here is unbelievably fantastic. Everyone is so nice and willing to help. Prices are surprisingly very good also. I was very pleasantly surprised - almost blown away.

I had a great experience with that store.Because they help me to buy a arranger keyboard with best price ever.

Horrible experience! While me, my wife, and baby were inside shopping someone broke the window of my truck! They broke the passenger window and took a $2,000 Gucci diaper bag! The manager said they have no advice or cannot help! They don’t even have cameras/Video surveillance! Terrible place. Be careful, don’t risk it! Definitely do not recommend!

Absolute Music gurus. There is nothing they dont have. Ive been shopping with them for years. The friend who referred is not that much into guitars or other musical instrumentation but all searches start and stop at the guitar center for me.Renting equipment is affordable and has especially been helpful during some stages of the pandemic when a friend of mine had a praise and worship team that had to migrate from place to place. The manager Jim seems like the type who would rent a huge uhaul or trailer for us if we were getting a lot of equipment and hitting the road. Thats how cool he is

Actually had what I was needing in stock. Prices a little on the high side.

Its so amazing and the employees were nice and helpful I bought a GRX ibanez but since I forgot to get the starter pack they were nice enough to help me get the best and cheapest equipment for my guitar I also heard they have guitar classes which I might take in the summer but overall its a great place for musical instruments

I have been doing business with them for years. They always have what I need at great prices with great service. Rock N Roll! Catch me jamming on YouTube...Albert Moyer, Jr.

Bought my son a 🎸 and the customer service was good. Very helpful.

Every employee was friendly, knowledgeable, helpful and just a constant above and beyond.

Love this place. Jim the manager is a fyucking beast. Too cool. Come check it out

Wow, she will be mine...oh yes...she will be mine

Good selection .. Will update after purchase

Just purchased my speakers from here... Love this place... Nice and friendly representatives here... Def recommend..

Great service, knowledgeable people, and terrific cars in the parking lot.

If you feel like wandering around for 30 min or so without anyone asking you if you need help, while listening to some dude with the amp turned up to 11 try to tune a bass the whole time, then this is the place for you

Love how they welcome you to try the instruments and good customer service

Awesome place. Best products and prices! Great sales people. Really work with you. Care about what you want. No place like it.Lance Nix

Guitar Center is still a great place to check out new gear .. Keyboards, Bass, Pro Audio, Audio Gear and guitars too!Friendly knowledgeable sales staff just waiting to assist you with your purchase.

They are always courteous and willing to assist 😊

Went in, the atmosphere was delicious, the people around were enjoying it as well, the employees went friendly and relaxed... Great experience!

They were very helpful in answering my questions

I needed stuff to rebuild a guitar, I found that stuff here

Picked up the best guitar on the market. The Ernie Ball John Patrucci Majesty!

Great; gene is cool nice & helpful

Went in to buy my first beautiful electric bass. The stock of basses is small compared to the guitars, but its a small store so it couldnt be helped. When I was set with all my gear, the employee, who has experience with a bass, helped me pick out an amp and was very nice. Also, if youre military or a veteran, there is a discount. Just make sure you ask when you go pay. Thank you Guitar Center in Katy!

Very knowledgeable, professional staffRestrung my jazz master while I played a few nice guitars. Highly recommended

The employees were very helpful and the place was super clean. A+ customer service. I traded in an instrument and bought another and they were fair in their appraisal and pay of the traded guitar.

Yooo Steve, Ed, And Hillary thank you for saving the day. Service was exceptional and the above & beyond at the last minute! Ya doing good!

Some dude said give me money for music school, and I was like. Ok and i gave hime like 3 centimeters

Great help and service getting what I wanted for studio needs

Great experience during very difficult times of Coronavirus. Staff is knowledgeable, always patient, clearly understanding my needs. This is a journey time for all musicians pulling together, encouraging other musicians...this store does all that and more.

Gr8 customer srvc, just the equip we needed

Great selection of guitars 🎸

Very busy, short handed but very friendly service and help.

The staff was nice and helpful. It contain alot of instruments from guitar and keyboards to bongos, etc. I ended up buying a coco guitar and I love it.

Tried to exchange a guitar that was gifted to us at the Houston Westheimer location with the online invoice within the return policy guidelines. Thinking that we would be abele to exchange, we looked around the store and decided on placing an online order in store for something they didn’t have. Come to find out that wasn’t an option nor was the option to in store exchange. This is embarrassing having to make that phone call to the person that gifted us the guitar.. awful experience and a waste of an hour of our time. I’m hopeful that maybe Guitar Center will make this right somehow.

I was doing last minute Christmas shopping my mother.. we needed assistance so this woman that works in Guitar Center told us shell be with us give her an second... but instead she left us just standing there and started helping other customers. Anyhow finally an guy that works there helped us. But he didnt know anything about the product we brought 😕 very unprofessional.

Jim gives awesome phone-customer service !

No one helped! They had plenty of staff! And even raved about how they could not keep certain products stocked! Yet no one ever tried to help.

I had a wonderful experience at this guitar center location. Ed was my salesman and he’s the bomb! I simply told him what I was trying to do and he showed me what I needed. He explained to me how to connect everything and I couldn’t be more satisfied!

So much that musicians need here. I have never seen one like this before.

Good time with my kids spended over 600But sales person over charge me 90 .Called a week later, gave me back my moneyIf I didnt go threw the recipe never wood off noties.

Good guitar store

I previously left a 3 star because nobody helped me the first time I went in. Completely different experience the next visit. Caleb helped me and educated me on electric guitars and amps. I was able to make a knowledgeable decision to purchase a guitar for my son. I will be going back to get one for myself in the near future!

Always take my sons acoustic guitar here for new strings. Best service from Mark and Daniel

They do not have a large selection of guitars

I needed a guitar restrung and tuned. Mark took care of it immediately. Great service! He even cleaned it for me.

Service was pretty good. A guy in front of me in line dropped a soft a n-word, and I dont think he was black, but guitar center couldnt really have done anything to avoid that.

The pegs in my 36-year old 12-string Yamaha acoustic seemed to be stuck, and it needed re-stringing (I loathe re-stringing guitars, especially 12 strings), and I was worried the bridge might be messed up (it wasnt). Made an appointment with Mark, their tech guy, and he was able to get me in at 6pm, his last customer of the day. He said the pegs just popped right out (dont know why I had such a problem, but I was afraid to use too much force! lol) so no new pegs needed. Just a simple re-string job, and a slight neck tightening, and it was done! $30 for the work, $11.99 for new strings, and it sounds great! Thank you, Mark... you are AWESOME!!

They have a great variety of items at this location and the staff is friendly

All the staff were very friendly and knowledgeable about the different instruments, nothing felt rushed or like they didnt want to help. I wish they hadnt told my daughter about all the different music lessons they offer, now she wants to try them all and as soon as possible. We will definitely be going back to sign her up soon! Wonderful place, cool atmosphere!