Called to ask a basic question and she gives me the old lady “now let me tell you this once…” speech. Not willing to go and will tell people when it’s brought up. Be better.

I have called them a few times to inquire about services. They send me to Full Armor or Athena. One was to work on an AR. The other was to work on a pistol. What exactly can they do? If you are going to keep sending people to another gunsmith, maybe you shouldnt be in business. Just my two cents.

Very helpful to me; even when they didnt work on what I had....They pointed me in the right direction and I thank Mrs. Freer

I took my shotgun in for some repairs. One, the shop was not able to do. The other repair could have easily been done by any gunsmith and was not done. The gun was in their possession for 6+ months, no work was completed, I was charged 50 dollars. I would not use them again or suggest them to someone else.

I have called everyone in Houston looking for a particularly difficult item to find. Anette Freer was the first person to be knowledgeable on the subject and sent me to a business partner of hers who was immediately able to assist me. That level of customer service is extraordinarily rare! Thank you Mrs. Freer. 👍

I took my eight year old gun in for a simple repair and was told off the bat it needed to be cleaned. I asked the lady to fix the hammer/slide on my shotgun and she mandated a cleaning. Fine - I agreed. When I picked up the gun, they told me the barrel would not come off and therefore I needed to call Browning to identify a resolution. I called Browning, turned around, went back to the gun shop, and explained to her and the man working there exactly what Browning instructed. Neither of them were willing to listen to me nor take the time to complete the five minute task I requested. After $160 spent, I expect better customer service. I brought the gun home and did exactly what Browning told me and the barrel came right off - no issues. I called them back to let them know it worked and was yelled at. I will never return to this gun shop, I will call Browning to let them know they should stop directing people here, and I will never refer them based on their poor customer service.

The folks at Freer just installed a Stith mount and scope on my Savage 99. Im very satisfied with the outcome and they delivered before promise date. Always cordial, they never promise anything they cant deliver.Very customer oriented!

Primarily a gunsmith, they have some shotguns and rifles for sale. The gunsmith is one of the top in the Houston area, with decades of experience. Theyve been around for 50+ years. Their specialty is Browning shotguns.

I shouldve have listened to the previous review because it does seem like the lady does act like she has alzheimers. I was calling around to see how much people charge to check my shotgun because it is damaged. She said to me that they do not charge to check it. Suprise! They couldnt fix my shotgun and charged me $48 dollars on top of that. Really? I told her two times that she had told me they dont charge to check them out and she just stares at me rudely! I dont recommend because they cant keep up with the times. All of their guns are old and they cant work on newer models. If i could rate 0 i would. Not to mention the 30 min it took me to get here. Not happy. Not happy.

The lady that runs the place must be getting Alziemers or something. She is forgetful and misleading. I hate to be mean or rude but it is what it is.

Quality work and quality arms.

Honest straight forward people.

Friendly Professional Service

Excellent service.

Ok