This Academy is well organized and very clean. Helpful staff and has great items in the clearance section.Magellan brand of clothes is a great alternative to higher priced brands.
Great place to purchase a firearm with such knowledgeable and pleasant people such as Wayne. Will definitely be back.
Excellent service and products. The associate helped with everything I needed. Was knowledgeable. Was able to checkout without any wait.
Nice customer service we found what we were looking for
Got what ai needed, not too busy and my cashier went above and beyond to help me.qitj my gift card issue. Thank-you Brandon
Always find what I need when I cant anywhere else. Its our go to for work shoes and boots. Always walk in needing one thing and walk out wanting more.
They have lower prices for exact same brand shoes. I was there just for that so not shop around. Its a must for outdoor enthusiasts
Went to buy hiking boots tonight. The pair we bought showed on clearance but rang up full price. After showing an employee that Academy made an error in their display, they honored the clearance price. Everyone/place will make mistakes, what matters is how those errors are handled. Hats off to the staff at this location for doing the right thing! A much more positive experience and better customer service than what I’ve experienced at the Dick’s in the area.
Visited earlier last week and I loved the selection of hand guns that were on display, it really beats going to a pawn shop because no one else has touched it. Fire arms are appealing to the eye, counter reps are detailed in the function of handling and knowledge of functions of ALL Fire Arms. I wish I remembered the associate that assisted me and my family, she was AWESOME in knowing all about her merchandise. I do recommend Academy if your looking for a trendy piece of good firearms💯🔥🙏🏾
Best Outdoor and Sports shopping ever!!Good deals for any event. Good employees, very helpful.
On Fathers day weekend, we visited this location. Quite hectic inside. I went through the line and the cashier had difficulty accommodating my request to split the bill.We finally went to customer service with a very nice, expensive golf bag and a gentleman behind the counter was kind enough to complete the transaction.The floor managers... (2) young ladies left us standing in the middle of the floor, while discreetly reprimanding the cashier.
Employees were extremely friendly and helpful. Almost every employee we passed ask how our day was or if they could help. Great place to shop.
Always fun to shop academy even tho it was in a diffrent state
Ive always like Academy even just the pass the time I like to walk around and browse. Wish they would have more of a selection in bikes. Road bikes not just mountain bikes for men and women. Their price match guarantee is pretty awesome tho.
A sales guy in Sporting Good he was very helpful
Found a pair of work books here, after going to 4 different stores that didnt have exactly wat I needed. Thanks to one of the associates helping me, I was able to find the correct shoes for work. Wow!
Every time I walk into this store I literally just want to buy workout clothes and shoes. They have the best variety of so many things . The employees are always nice and helpful.
There was plenty of parking. The store is clean. The checkout lines were very short.
Ordered shoes online to pick up instore then received an email that they couldnt find them. So then I ordered them online to be shipped to the house and it took them 3 days just to create the shipping label. Shoes show in stock at most locations, not sure why its so hard to get their hands on them.
The right stuff, the right price.Love Academy stores
Store was not stocked very well, but thats not why Im grading them down. I was in the store for over an hour and not one associate offered to assist me with anything and the one I did ask for help seemed put out and in a hurry. Whatever happened to good ole CUSTOMER SERVICE. All these big chains dont offer customer service anymore.
We were buying shoes and the man that was there to help was very friendly and helpful, but the cashier left something to be desired. More interested in talking with coworkers than helping customers.
Whats to say? An Academy like any other, it is fairly new, and quite busy. Expect stock to be picked over most of the time. Bullets are gone within a day so go on Monday if you want them.
Looked online to see if they had the Dorcy mini lanterns. I picked them up in store.
The associates were helpful. Though they were very busy, the cashiers were speedy!
Ive actually just fell in love with Academy..
Lawrence, was so nice & helpful. He even gave us extra discounts on 2 pairs of shoes because they were the last pairs they had in those styles! Plus, the store was neatly organized & clean! I will be shopping at the Humble store from now on!
I purchased a goal for my grandson one of the workers went out of his way to find me 1 Close to where my grandson lives, Great job
Nice clean store. Appears to be 90% fully stocked. Fishing tackle, lije worms, needs replinished.
Great selection of items got a grill for 50$ and some nice shirts to wear out in the town
This is a store thats so well maintained and has some of the best inventory for all activities! Great job!
They never have the Astros gear Im after.
Horrible store, the shoe sizes barely go past 12, so most men ( and some women ) wont be able to get any shoes/boots for themselves. Other than that the store is also a horrible place because of the amount of Karens that frequent these types of stores.
Wasted 30 minutes trying to find a size I thought might find, only to find that the fitting room was closed.
Great store good quality of supplies. Employees are good at information and help which items that are needed. Also good score got my nine mm clips.
Had a good variety of exactly what we needed. Quick and friendly check out
IWasInAndOutAcademySportsForYourSportGreatSalesForFootWearGearMyFeetFeelsIncredibleForAGreatPriceAcademySpectacularForAnySportEvenAcademyChildrenFootWearLoveTheSportOfAcademy
Bought work boots here for my son. Employees are helpful, store is clean. Check out is fast. Thank you Academy
Staff is great prices are not to expensive you find everything for the family.
I wouldnt even give them a star. Tried to return a shirt that didnt fit for an even exchange. It was a gift, so I didnt have a receipt. After they took the shirt at the register, and I found me the same brand different print, but was the same price $24.99. After waiting in the line they then told me with out a receipt they will only give me less than half the value. The original shirt still has the price tag for 24.99, and they still had the same shirts on the rack for the same price. There return policy for even exchanges is terrible....
Incredible verity of things, like Xmas store for dad coming on right now...
Found rubber bbq gloves for handling hot meat from the smoker
They have everything. Great store! Great customer service.
Big store. Not much in the way of camping supplies and the childrens hiking boot or shoes in general section was baren. Nearly impossible to get any help from an employee unless youre buying a gun. No kids camping/hunting/camo clothes
Academy is like a candy store for me! Always has things I want! Lol
Always has latest great for whatever you are doing outdoors.
Good quality and good prices
Very good store for sports
Always some good deals.
Outstanding performance from my cashier...
Absolutely terrible! The gentleman named Chew was a rude jerk and refused to help me. Then the cashier couldnt make change. She had to call someone over to help her. The computer did the math for her, but she still couldnt figure it out.
The girl at the front door was rude. We were approaching the entrance and an elderly couple were exiting through the exit door. We were waiting for them to go past us as not to walk in front of them when she loudly ordered us to go in the other door. I told her we were going to do that after the couple passed us. She never apologized and when we left I again told her she was rude and she did not apologize just stared at me. Will not darken their door again.
After purchasing a Magellan kayak paddle from the Humble location, I decided 3 days later that I wanted to spend $23 more on a lighter paddle.I informed them that I didnt have my receipt handy, and was reassured it wouldnt be an issue since it was purchased with a card, and I was directed to select the replacement (better sale for them). Upon checking out, I was turned away due to my I.D. being a valid passport (TX is a little backed up on mailing I.D.s due to Covid-19, and my paper copy only lasted 2 months). I walked away feeling a bit embarrassed, then called back to speak to the G.M. She confirmed that passports were not accepted, and that they Did a state I.D. thing, there.I thought about it and asked what would happen if I were from Ireland, Scotland, Australia, Italy, etc. She replied, That never happens and is a different scenario. I retorted, So if I flew in from England for a guided Gulf Coast fishing trip, needed gear from you, then had to exchange an item, Id be out of luck?Well, no.So you can accept a passport, but just wont for a TX resident and 25-year customer?She then told me she would, but acted put off, like she was doing a favor for an ungrateful kid.No longer an Academy customer, thanks.
Great prices friendly, attentive staff.
Plenty of stock. Great prices.
Very helpful employees and knew what I wanted. Couldnt ask for a better experience. I totally recommend going to Academy for your outdoor Sports needs.
I was able to find what I needed
I have to say I keep coming back for shoes because of the professional customer service. Ive gone to just SHOE stores and get way more help here at Academy!
Bad service, why did I buy a rolling cooler there that someone had returned, because the tires were worn, I asked the manager for a discount and she said no, they did not give a discount.
Returned pair of sneakers I bought in Austin with no problem.
Had exactly what I needed.
Fishing department sucks..Empty
I think Academy opens up about 6:30 or 7 in the morning but they never have what I need a lot of times theyre sold out
It was a bit dirty both inside and out most of the shelfs were empty which is both a good thing and a bad thing considering its after Christmas. But overall good experience
Help very slow. Register malfunctioned.
They mixed up a pair of shoes, in the wrong box! 📦👞❌ Bad rate.
Had exactly what I was looking for and fast service
Lawrence has got to be the best customer service example of the company!! That dude deserves a raise. As far as the other staff, excellent as well. Good job yall!
Clearance sale is worth the trip on a cold Sat.
Was a good experience
Nice, clean store. Quality clothes. Quick checkout
Great help and carry out tooThanks a lot
Great store. Great help. One of the best locations there is.
I had to return some shes because my bf bought me the wrong color. The associate with polite and helped me find the color I wanted,
Got a great deal on a fishing chair
Loved how fast check out was especially on Christmas eve and the store was packed.
Great sale, customer service exceptionally above all competitors.
Great selection of items, great customer service
Good stock of ammo
Im in heaven..so much merchandise to choose from
Always have the best for my son nike, addidas, and shoe that he likes
Michael was extremely helpful in helping me find everything I needed and giving excellent customer service.
The staff was helpful and nice. They were busy but still helped the customers pretty quickly.
Great place, friendly workers
Academy is my store everyone is so friendly ..
Another shining example of our Houston Area Academy stores, always clean, neat, and well stocked with quality merchandise at fair prices,and staffed by friendly, polite, and knowledgeable sales associates.
My son-in-law from Montana was in need of 2 double rifle hard cases. I took him along with my 3 preteen grandchildren. He quickly found what he was looking for and st a fair price. Being from a small town this store was amazing to the 3 sports loving kids who hunt, fish, play ice hockey, soccer, softball and participate in all outdoor sports. The 4 stars due to lack of ample soccer equipment for youngsters.
Friendly service and well stocked however high demand items sell out quickly!
Did not have any of the guns I wanted. However customer service was excellent
Overall good shopping experience. No staff available to assist with questions only in the Gun Area.
Called during my lunch break about some shoes I’ve been looking for I was told they had some in stock I get off at 8 and they close at 9 so I rushed after work guy I talked to remembered me since I was in the isle were the shoes were helped me pick them out and the ppl at the register were so nice and helpful 😊