I started calling this location on a Tuesday with no answer so I waited until opening on Wednesday and started calling every hour with no answer except one time and they kept acting as if they couldnt hear me then hung up, then one time they put the phone down and never returned to the call. I called up until closing with no answer so finally called the West Lake Houston location and talked to this very helpful and energetic soul named Amber who was happy to help me even though it is a bit out of my way I rather go there than five mins away from my house for poor customer service. Deer Brook Im shaking my head and would give 0 yes zero stars if I could.

Bad experience here! First time ordering from here for my twins bday today I went to pick up the order and it wasnt even made yet, even though I had already paid and ordered in Advance! Tried to give me a boy cookie cake when my twins are girls They made the cookie cake but it wasnt even the size I ordered didnt even try to give a discount or anything I will never order anything from here again I paid for something that wasnt what I wanted. Im so disappointed with the service they had.

Staff arguing amongst themselves. I was late for my door dash order for just 4 slices of cookie cake. Taking forever too busy flirting and arguing with each other. Terrible service.

On Saturday morning I visited the location on the second floor at Deerbrook Mall. There were quite a few customers but both the workers and what I was told was the manger were moving quickly to serve customers. When it was my turn, Javi, which I found out was the manager was telling us the promotions, was patient, and very friendly. Even separated our cookies to accommodate us. Javi was helpful, contributed to helping the customers, and provided great customer service.

Very disappointed with their service. Ordered a cookie cake, showed up an hour after it was supposed to be ready, and they still had not completed the order. Three people behind the counter, one did not have a mask on at all around the food, the other two had them below their nose. Had to wait 15-20 mins for them to complete my cake, in which they made errors. Tried to resolve the issue with the franchise owner, seeking a refund and was told I could get my next two cakes free... but I would have to contact them when ordering and let them know about the situation... I’m going to have to pass based on the safety standards that were not met on my last order. Also, I have never ordered a cake from them and it be completed on time.. can’t imagine these would either. I would highly recommend you opt for a different celebratory dessert!

Just ordered a cookie through door dash. Received text saying Great American canceled the order. No reason was given. I will not be returning.

I called in my same day order when I didn’t see what I needed online. Just picked it up and am very happy with the service and looks of our daughter’s cake. Thank you.

This review is for the Great American Cookies upstairs In deer brook mall. The two young girls were working when I was trying to order. The shorter girl with the braids refused to acknowledge me and then proceeded to help someone who walked up behind me although I was standing for awhile.I then decided to go to the Great American cookie downstairs and the man working was very polite and I received great service.

Very rude staff. the two girls that were there were absolutely terrible and i could only get one design on it when they were both small. i will never go back. nobody should ever go there. they don’t deserve the customers that go there unless they get new workers

Ive only been here once. But I put an order online for my boyfriends birthday cookie cake (he doesnt like sweets, but loves cookies, so instead of giving him a cake, a giant cookie would be better) I ordered online, kind of confused not knowing what it would really look like. The next day I showed up, actually quite early, and they asked for my identification and I showed them, the woman then pulled the cake right from under the desk and handed it right over. I was very impressed, and the cakes are delicious. Of course this was my first time, so I am rating it based on my first time.

Spelled sons name wrong on birthday cookie cake (after I confirmed spelling on order. Tasted good, hence 3 stars (instead of 1)

One star only because my daughters did end up having a cake but it came with plenty of heartache.I ordered online, paid and then i called into the location to confirm my order was received.That was all irrelevant because when my husband arrived one hour before the birthday party started to pick up the cake and they had no such order. Not only did they not care to admit the mistake when my husband showed the confirmation order but their go to answer was “i don’t know what to tell you”....Get your $45 cookie cake elsewhere!

Grandkids love them. But I know I make better tasting 🍪.

The staff was plain rude. I tried speaking to the Manager on Duty, Melissa, and even she was rude to my family and I. This was a horrible display of customer service especially in front of my daughter who loves to buy cookies and treats from there. She left crying from how rude they were being.

Beware the staff are young and immature they have one girl who works downstairs and her hair smells of smoke and is very rude and nasty! She isn’t as young as the teenagers up top but she has the same attitude! Then when you go upstairs they ignore you until you call them one girl named Alexis her horrible attitude made me not even want any cookies! And to top it all off one of the employees told me they had rats all throughout the food court 🤮

I called to place my order at the deerbrook mall location, the woman that answered the phone did not give her name but was extremely Rude! Talked fast and would not keep quiet to listen and take my order correctly. Im very dissatisfied!!

Extremely rude employees. No one would stop talking and take my order, instead they were on their phones chatting and ignoring me. When I left they all started laughing. I will never return to this location again.

Next best thing to icecream cakes

Rude employees. Trying to ask a question about how much the big cookie cake was and the boy rolled his eyes and when we asked what designs they can do he rudely pointed to the book. Even the lady was rude.

Kids love it but a little pricey

Great experience, the staff was very nice and I loved the cake I ordered!!

Stood there for like 5 minutes and the girl just kept mopping she looked up at me but didn’t even bother to say anything! She kept ignoring me then went to the back and started laughing. If you don’t like working in customer service then please get another job! So rude

No social skills at all

Delicicious.....

Delicious cookie cake

Good cookies

Variety but expensive

Stale cookies, overcharged my credit cad $30

Today was the only bad experience I had with these cookies they were stale and there was little to no icing on my cookie and the 2 employees were both on their phones didn’t even speak ......

Always good

Diabetes.........

Rude