Amazing service Andrew and Humberto super fast, kind and friendly. Took the time to review my plan and brought my payment down. Highly recommend this store. Keep up the great work guys.

Every time I have gone to this sprint location, they been awful. They are not a corporate store so they try to get as much money out of you as they can. My most recent trip has made it clear that they don’t care about helping their customers. I was told they would have a phone in for me at the end of the day by Alex. I had to call the store an hour before closing (because they hadn’t called me yet), because I needed the phone, and not only did Alex rudely cut me off when I was explaining why I was calling, but he then preceded to tell me they didn’t have time so they don’t have the phone. These two interactions, disrespectful “customer service”, and previous experiences at this store are more than enough to make sure I never visit this location again.

I recently had upgraded my phone and had some issues with it, and throughout the whole process Landon was nothing but helpful and understanding. Highly recommend this store and his help if you ever need it!

Adam was extremely helpful when I went to add a line to my plan for my daughter! He gave me the best possible price and he took care of my quickly! He also put the glass screen protector on the new phone perfectly! Thanks for all your help and thanks for getting me and my two month old in and out! Great customer service Adam!

Adam and Joseph had tremendous patience with us. I personally enjoyed talking fantasy football as they loaded our phones.From this experience yesterday and today I will recommend others to their location for service.Thank you!Alan

Went in to check out my phone and needed a new phone. The personnel changed in this store for the better. Joseph and Adam took care of me and actually knew what they were doing. That was nice for a change. Now I have a new atore to go to where I feel I can get decent and courteous service.

Super rude, unhelpful sales people. All they want is your money. Go to a different location

Adam at the Huntley store was a great person to help us update our phones. Sprint should be happy someone like him represent their company. Very satisfied customers will be back.

The staff at the Huntley location are outstanding. Kelsey, Joe, and Adam are very friendly and helpful. My family was really impressed about how much they care about customers.

Adam was amazing to work with. He was understanding and clear in what Sprint offers. He quickly responded to my issues and I am now a Sprint customer.

The best experience as a customer I ever had thanks Ivan. Ivan will treat you like family, he will take as long as it takes to answer any question or help you with anything you need. Ivan is what I call great customer service.

I originally posted a negative review. I had not received correct information about the actual transaction involved, and hence I retract my negative review. It actually worked out well coming here.

Ive been with sprint for 10 years Ivan is by far the best sales rep Ive met. Ive been due up for a new phone for about the last 2 years and have been contemplating cancelling my contract with Sprint due to bad customer service and service in general. Ivan was so helpful and knowledgeable not only did I walk out with a new phone I walked out with a new tablet what data plan as well for my son to play on. All for the same price that I had been paying for the last two years. Although I live in Chicago if and when the time becomes due for upgrade I will not hesitate to go back out to Huntley to visit Ivan it was surely a pleasure!Hes also very knowledgeable of apps thanks for the Spotify referral

I was greets immediately after walking through the door. Adam was super helpful, even with all my questions. I was able to walk out feeling like i understood everything, and ordere a new iPhone X! Adam made sure to give me specifics and get me the sale price on the Otterbox phone case.

My contract was up and we had to decide what to do. We went to the Huntley Sprint store to get information on our options. Joseph took care of us and told us our options. We took our old phones home to back-up in order to get our new phones. He put the two phone choices on the side for when we returned. A couple hours later, we came back. Joseph was busy but Rebecca assisted in getting our devices set up. She was very knowledgeable and answered all of our questions. They are great with their knowledge and are very helpful. The only thing I wish is that the owner of the store would get a better WiFi service as it was a bit on the slow side for setting the phones up! Definitely great customer service!!!

Marcin was a great help. He assisted my whole family, he was patient and humorous. His really knowledgeable in all products and services.

Would give 1/2 star if I could. John was awesome but the person in care was rude and condescending!! Will be looking for new Sprint store

I was readily helped by a customer service person in a fast & efficient manner

Had a fantastic visit. Got new phones and service. Adam and Joseph were the best.

Joseph and Adam helped us switch us from Verizon and was very knowledgeable about everything we wanted to know. Very patient about teaching me everything about my new phone.

I visited this store yesterday, left unsatisfied. Thought Id wait until Ivan was in to return with the issue. To my dismay, I was informed today that Ivan is no longer at the store. Ivan is gone and so is the good customer service...

Adam and Kelsey were extremely helpful! Highly recommend the customer service at this Sprint Store!

Horrible service from some guy named Trevor. If he doesnt want to do his job then he shouldnt have one. They lost us as customers which he could care less about. I will never go to that store again.

Great customer service. Always a pleasure to deal with them

Soon after purchasing a Moto G6 on Amazon the sim card stopped working (reseated it, did not help). I went to Sprint in Huntley to see if they could resolve the issue. Dean was very helpful. He put in a new sim card (which I did have to purchase, which was fine with me) and reactivated my phone. That was over a couple of months ago and Ive had no problem since. Note: I had visited another Sprint store and was told Sprint doesnt carry sim cards for the Moto G6. So I was very happy Dean knew better and took the time to help me.

IVAN! Seriously. This guy is the reason I stayed a Sprint customer. Took care of me above and beyond just making a sale. Let me walk out of the store with a loaner phone that I couldve taken and never returned with. He just attached it to my account, handed it over and said he hoped he would see me soon. When I dropped my (brand new) phone into the bonfire last night, I knew exactly who I was going to have to see in the morning for (another) replacement. If you are in the area and in need, go see Ivan.

Great Customer service, also recommended ChickfilA. I’m excited to go!

Ivan is such a courteous guy, very knowledgeable and does everything on his hands to make customers happy with his services. Explains everything to detail and is very

Ive been a sprint customer for a year now. The team at this store is very helpful, Ivan, Linda and all are all about helping the customer.

Great service from Ivan! Definitely will come back to see him for all my cellphone needs.

Please allow me to start this off by stating that I have never written an unhappy post on a business page, ever.Over the weekend, I made an appointment to drop my inoperable phone off for service at our local Sprint store for 11:00 this morning. When I arrived at the store, two young children in tow, I was told that the technician does not arrive until noon and that I was not able to leave my phone there. Apparently, anyone is able to make a service appointment for any time, no matter if the technician will actually be there or not. That is something that should be remedied, Sprint.While the two employees distractedly decided what to do, my four-year-old said she needed to go to the bathroom. I asked the employees if there was a bathroom she could use and neither looked up from their screens while they replied, “no” and to go to the smoothie shop nearby, without apology. I was forced to take my daughter and infant son out in the freezing rain to go to the bathroom down the block.We have stayed with Sprint through disappointing customer service before due to your military support during my husband’s previous combat deployments; however, I will be canceling our service as soon as we return from house-hunting for our next assignment. I am horrified by the manner in which I was treated today, and I would not recommend your company to anyone who may ever need customer service.

IVAN WAS VERY NICE AND PROFESSIONAL AND THROUGHLY EXPLAINED EVERYTHING TO ME. HE MADE OUR SWITCH TO SPRINT VERY EASY.

Adam is the best. Only sprint store I go to.

Marcin was absolutely wonderful in helping learn my new phone!

I went there to switch to an iPhone and they were really friendly and fast!

The chairs are awesome, which is good because Ive been waiting here for over an hour to have 1 question answered, how much does an upgrade cost....this is mind-numbingly slow. now Im leaving without an answer

Super helpful workers

Adam was great & very nice!

Ivan is the best i have never seen he work so hard fast quality !! he care a lot about me, thank you Ivan see you again!

Great service from Adam .

Adam did a great job getting our bill straightened out.

Worst store ever! scam artists! Horrible customer service I would give less stars if I could. Do not go here save yourself a trip!

I was promised gift cards for switching to Sprint in September of 2017 I have called Sprint to find out where the cards were I have been to this store three times and talked to Joseph the manager only to get the runaround everytime it now August 2018 and still no gift cards do not do business with this place broken promises and lies

Loveit