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NAPA Auto Parts - Genuine Parts Company
1364 S Noland Rd, Independence, MO 64055, United States
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NAPA Auto Parts - Genuine Parts Company
Comments
Sa
Review №1

I will always recommend this store to everyone. The team here is very helpful.

Ty
Review №2

Ordered a steering gearbox online and picked up in store. In my experience Napa generally has fairly knowledgeable employees and never has an issue getting me what I need.

Ge
Review №3

I needed a new battery for my 2017 TOYOTA RAV4 key.Mark provided me with a screwdriver and advised to look at a YouTube video to see how to disassemble the key to access battery.He then gave pointers and quickly provided me a new battery.My key is back to working perfectly!Mark was a pleasure to work with!!

To
Review №4

Good service and parts but prices were more than expected. Location was clean and had good parking.

Ro
Review №5

Good place to get automotive parts, helpful.

G0
Review №6

Good prices on their brand of high mileage oil and filter.I buy the store brands since I change my oil every 3k since my vehicle uses oil.

Aa
Review №7

Have not used NAPA much in the past. Small showroom but MASSIVE in-stock inventory. Chances are, they have what you need in store.

Po
Review №8

Everytime I call, Im put on hold (longest has been 30min before I just gave up again) and no one comes back to answer.I just want to know if you have a particular long block and transfer case in stock (or can be ordered) before I make a trip to that store, sheesh. Is this too much to ask for??? Ill just take my business elsewhere and not recommend this place, apparently theyre understaffed or their staff are lollygagging on the clock.

Se
Review №9

Very nice staff 👍

Mi
Review №10

There is alwaysspmepne there too help you, shelves are well stocked

Br
Review №11

Had the part I needed for my 71 C10

Pr
Review №12

Its a parts store.. all good. Sarah was very helpful an courteous

Do
Review №13

This is a chain auto parts store. Many of their products are made in America which is one of the reasons I prefer to shop there!. Prices are typically reasonable and competitive with other similar stores. The service is professional and knowledgeable. Their product range is broad. Often they surprise me because they have parts for my, fairly rare, 19 year old Ford F350 diesel pick up truck in stock!! Ive found that their quality of service is consistent across their many stores nationally!

Da
Review №14

Great location, money guaranteed refund same day...if not satisfied, ordered your parts away& look up items for you, very friendly 👍 great customer service skills

Em
Review №15

Knowledgeable and great service.

ch
Review №16

Gregory is awesome, very helpful trying to locate a part. Went the extra mile to search parts books to get the exact match for an old part. 5 star service!!

Cl
Review №17

Very disappointed in service!!...I was greeted by the manager after telling him I needed wheel lug nuts he looked for a brochure and pointed out what they had, he then said you will need to know the size. He didnt take the time to point out what they had in store or look up my vehicle information to know what size I would need. He should lead by example and be more serviceable, their were not customers behind me!!!

Le
Review №18

Friendly knowledgeable staff. Have always had the part I needed. Reasonable competitive prices.

Ra
Review №19

Convenient.

ch
Review №20

Great selection easy in easy out..

Je
Review №21

First time coming here for their grand re-opening sale with coupon. First time at the register, we were met by an unfriendly staff member who said our items didnt count because they were sale items however the signs were marked August retail. We chose new items and went back to the register and the second cashier was just as unfriendly as the first guy. He said those items were on sale and wouldnt work with the coupon. We told him those items didnt have a sale tag to which another employee stated that the sale sign was outside. A sign that restricts certain items shouldnt be outside during a promotion. After dealing with such rude employees and the confusion of sale vs retail price we threw away our coupon and left. Not a good attitude for a grand re-opening. However, the girls from Dickeys bbq who were giving out free sandwich cards were very friendly and happy. Maybe Napa should hire them.

Da
Review №22

Jesse and Jon were very helpful in getting me to their store and out and back on the road in a hurry... Very helpful.

No
Review №23

Worst store ever no one there has any clue

Ma
Review №24

Napa by far has the best quality of parts, the down fall is you pay for what you get. So theyre not the cheapest, but do it right the first time and be done. This store is small so you may have to order your part. Staff usually is busy and you will often have to wait to get help.

Ti
Review №25

They had the part I needed, and always have great customer service.

Mi
Review №26

Napa has a lot of hard to find tools. But they are expensive they do have handicap parking they do have a parking lot you dont have to pay for. Everything in Napa is higher than any other parts store. And they hardly ever got anything in stock. So call ahead if they dont have it theyll have to bring it in from the warehouse. Most of the auto parts are getting this way

Da
Review №27

Great service get the right part when you go there good prices very competitive anyone

Jo
Review №28

Pretty good, if you need a part and they dont have it, you have to wair for it to come from their warehouse and some what pricey.

An
Review №29

Outstanding customer service people here try to help you in any way they can will even go above and beyond their job to help the customer most auto parts stores you go in pick out what you need or ask the sales team for what you need they go get it ring you up cash you out and thats it they go the extra mile here will be going back more often

Ra
Review №30

I go to Napa when the part is hard to get to and I dont want to take a chance on cheap parts.

Ge
Review №31

Only one person at counter, had a long wait. Smaller selection on shelves than other local parts stores, but good warehouse inventory allowed me to get what I couldnt get anywhere else.

ga
Review №32

Helpful

Ti
Review №33

Bob gave great service and feedback and help us save money. Thank you!

Ji
Review №34

New windshield wipers..

Ma
Review №35

Best service they helped me warranty a part I bought months ago without a receipt I now have a new power steering pump and they allowed me to change it in there parking lot night shift guys are great

Ny
Review №36

Helpful staff and very good parts. Well priced!

Ha
Review №37

Parts a bit expensive but they know what they are doing

Sh
Review №38

Always a good place to go for good quality parts

Rh
Review №39

Great bunch of people. Always have what I need.

Jo
Review №40

Very helpful, very knowledgeable always have what I need in stock

Jo
Review №41

Friendly helpful staff. Sometimes have parts no one else does.

Mo
Review №42

Very nice and knowledgeable people working there.

Ke
Review №43

Great service

Ke
Review №44

Had my part and very friendly service!

ch
Review №45

Great place! Had the part I needed!!!

Ty
Review №46

Very professional staff, and super friendly.

Tr
Review №47

Some staff members at this location are unfriendly. As for NAPA parts I have purchased an AC recharge hose from here that broke within the first use and wiper blades that also broke at the hinges.

An
Review №48

Best place for hard to find parts.

Tr
Review №49

Easy and simple

La
Review №50

Nice enough to put air filter in my Suzuki esteem I am going to be coming here for a while. I hope theyll do that with an alternator

d
Review №51

Lady on the phone was super rude and unprofessional

Ju
Review №52

Nice people nice service!

Mi
Review №53

Convenience

Ro
Review №54

Napa is a great parts store

Ke
Review №55

Real nice and helpful!

St
Review №56

Very helpful.

Br
Review №57

So slow. Been there twice left and went else where second time

Se
Review №58

Great store

Re
Review №59

They are good people.

St
Review №60

Best place to get parts

Ea
Review №61

Ordered part, after waiting three days got there and wrong part

Jo
Review №62

Great personal service

Ro
Review №63

Excellent service, quality parts

De
Review №64

Its no Advanced Auto

Jo
Review №65

Excellent service

Sa
Review №66

Napa know how

De
Review №67

Friendliest and knowledgeable countermen

Ja
Review №68

Snobby employee

To
Review №69

This location is very professional

Fr
Review №70

Ok kinda snobby

St
Review №71

Nice but high priced

Ai
Review №72

Staff extremely rude and unhelpful!

RI
Review №73

The guy who was the manager was a stone prick

An
Review №74

I work their

Ti
Review №75

Good parking

ro
Review №76

Very helpful

Tr
Review №77

👍🏾

Information
6 Photos
77 Comments
4.1 Rating
  • Address:1364 S Noland Rd, Independence, MO 64055, United States
  • Site:https://napaonline.com/stores/mo/independence/1364-s-noland-rd?cid=pl_yext_gpc_GenuinePartsCompany_27094
  • Phone:+1 816-252-5700
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–5PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:8AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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