I can’t say enough good things about this particular Verizon Store. From Andrew to Matt, both are extremely knowledgeable and there for the customer’s needs. I’ve needed help several times with my I phone, and Andrew has helped me many times. Matt helped me recently with an issue, then helped me save on my plan by enrolling me in a discount plan for seniors. You can’t get better service than that anywhere in the Kansas City area than at this Verizon Store!! Thank you so much!

Went to Verizon in Blue Springs and it was great! They were able to find out what was wrong with my husbands phone without buying a new one! The gentleman that helped us was superb!

The guy I got it from was GREAT... but my screen saver just came off!! Less than 6 weeks, $45 screen protector just came off!! I call to find out what the hay... This asshat, tells me Ill just have to spend another $45 for a new one... BULL!! Ill take my business elsewhere! Good phone service, but they just want your money!!

These people and the store is always good to work with. The experience is always painless and they show you plenty of options for upgrades and devices. Theyve always found a way to get me and even better deal than I had. I would highly recommend checking them out if you have Verizon or are thinking of switching to Verizon. Hand down best experience Ive had with a phone retail store.

The lady couldnt get Comcast email on my phone. She was extremely nice. She felt bad that she wasnt successful. She sent me to the Comcast store. I will ask for Hanna again.

Came in and was helped by Colston and Kristen, they were great. Ask for them.

Very good service, fast and friendly. They had just what I wanted.

No welcome, hello, or how can I help you? Waited 10 min before leaving without being helped.

Not bad, they try hard there. Didnt get everything right. But they tried

Very helpful and professional, they have good ethics!

This store has a great selection and the salesmen we spoke with are excellent! We enjoy our products!

After having a horrible experience in another location. We stopped there. Great customer care. This will be my go to location

The Employees couldnt be bothered to help me out, told me to find a Corporate store.

Michael was amazing and went out of his way to help. He stayed way after closing to make sure everything was set up right on my wifes new phone and even gave me his cell number incase I needed any help. He called me from home after hours to make sure everything was okay.

Went to get new phone they advertised and I have to wait 2 days to get it! NO BUENO!

Fast and nice. Even when I returned something.

Very nice staff

Came here for a SIM card check and sheena did such a wonderful job making sure that I was taken care of and that I had left the store in a great mood. Made sure I knew exactly what we did and walked me through it with a smile on her face! Pleesed!

The workers here go out of their way to make sure your experience is one of ease and pleasure instead of frustration. The gentleman who helped me was named Aaron and definitely made me feel like a special valued customer. He was very knowledgeable and patience as he took the time to explain all my options and the benefits to each. After 5 years with another provider I am now a happy Verizon customer and couldnt be more satisfied. I love my phone, the service, and the experience I had while changing everything over! If youre considering switching companies, I would definitely recommend checking them out. Thanks Aaron for making my visit a great one!

Very nice and professional. Knowledgeable about everything in the store. I would definitely recommend this place

Mike Scott was very helpful through the whole process

Calvin did a great job getting us started with our new smart phones. He was courteous, professional, knowledgeable about our phones (even though we didnt purchase them there). He took time to orient us to our phones and answered all of our questions - he was very patient! A big thumbs-up. Thanks so much.

Kevin did a amazing job! Thank you so much for helping me out and explaining everything so well! You are what makes Verizon a good company!

Calvin at the verzion on 291 was so very respectful. Very kind and also very well mannered. He answered all the questions that my boyfriend and I had, and was very polite when asking if we had anymore questions. He worked in a timely manner and didn’t rush. took his time with us even if there were other people waiting.He also had very good work ethic, He made sure that we didn’t have any questions before we left the store . He also gave us both his contact information, for if we had any questions. I highly recommended him to anyone looking to switch plans and carriers. He was very knowledgeable about everything and if he wasn’t sure on something, he would check with someone else. I will definitely be doing business with him in the future. He also made sure that we understood everything that we are getting charged for. Very very professional.

Robyn Horsley was fantastic! She was extremely helpful in a somewhat stressful phone switch! I will definitely be using her again and highly recommend!

Salesman was to worried about helping a customer that wasnt even there. And was so distracted that he never popped open my phone to take out the sd card. Sold me a sim, i didnt need bc mine was just a few months old. Anyway, I now cannot get back almost 6k photos because of this stupidity. My pregnancy and labor... everything is gone. Never returning to this location again. Horrible experience!!!

Nice independent Verizon wireless dealer. Thorough staff

Service here is excellent, they really take care of you. Find you the best deal on the best phone to meet your needs. Then they help set up your phone and transfer all of your current contacts, apps, photos to your new phone. Leif went the extra mile for us by staying an hour late after the store closed to get our new phone set up. The best Verizon Store around.

Upon entering the store I was immediately received with a warm & cordial welcome from Donna ReganShe stated I will be right with you. And she was. I was looking for a new phone for my husband for Christmas. Donna found me the perfect phone that meant my husband needs in record time. She is a gem to work with. She is so kind patient & efficient. Thank you for this non stressful adventure. Steffanie

Very helpful, this location is convenient for me, near my home

Zane Wallace was wonderful. He is very knowledgeable and helpful with all issues and questions. Zane also tries his hardest to get you the best deals possible. And on top of all that he is a cool guy with a funny, nice disposition which makes the phone buying experience very pleasant. I highly recommend him for all your phone needs. I wont go to anyone else.

My Verizon experience was very unsatisfactory. My wife and I purchased new phones with a new plan. 5 different sales people were working with us at different times with two of them being trainees. When we were told the downloads were complete, they were not. Medical info, which is very important was missing. Although the sales people were very pleasant to work with, I would rate our overall experience poor. I know that cell phone shones

I normally go to location in Lees summit and Blue springs to get help and buy things but not anymore. The difference in quality of service is night and day. These guys here, especially a gentleman named Nick, gave me the best experience at retail store Ive ever received. Very professional with a great sense of humor. I highly recommend these guys here! A+++

My husband and I had a wonderful experience at Verizon. We were greeted by Zane Wallace. He listened to what our needs and expectations and helped us purchase a new phone. We really enjoyed working with him. Thank you Zane and Verizon for your excellent service.

Calvin was very respectful, willingly to help. Is very well mannered. Helped with anything he could! Didn’t give up . Spent as much time that was needed with us.

Scott Reams was extremely helpful, he knew I was on a short time limit and sped through the entire upgrade process and even helped me with my bill! Very good costumer service and an even better experience.

Nick and Brock had multiple customers when we arrived. Nick especially was dealing with 2-3 different issues at a time without anyone feeling cheated on service.When it was our turn, we had been waiting over an hour and it was close to closing time. Nick took excellent care of us, we had multiple issues to tackle along with getting another tablet because of damage to our old one. He is a great asset to your company! He made us feel valued and glad we waited!

Nick was very helpful. He is very knowledgeable and truly knows what customer service experience should be. He is a great asset to your stores. Went above the call of duty. By far the best Verizon experience we’ve had in the years we had your service. Thank you Nick.

Nick was awesome!! When i walked in he was already helping 3 other people and took me on as well!! He worked until past closing time just to make sure Id have a phone when leaving here tonight!! Ill gladly come back and only ask for him! Hes staying extra late to help the people after me as well!! Best service here in a long time!!

Needed new screen protector on cell phone. Long wait but quick service. Tech/sales rep was knowledgeable and explained options.

Zane is awesome! He took so much time with us when we got our phones several months ago and then again this last week when I had an issue with it. Really great guy to work with and it will keep us coming back for sure.

Lief is very professional with exceptional telephone skills. Great expertise Knows his job and is s great asset to Verizon. I will return for him to help me anytime I need. With my sincerest gratitude, thank you.

We always have great service at this store. Staff is friendly and very knowledgeable. Replaced a phone and tablet with ease.

I moved here in July and needed to replace my sons phone, we found this location and everyone was friendly and professional. We came back yesterday to upgrade and again we were treated so very kind. Came back today and as usual everyone was awesome.I am a very satisfied customer. This location is the best.

Very friendly, outgoing .She made me feel comfortable. Explain and showed me. We need more people like her.

I love this store. Anytime I come for an upgrade, they always find the best deals for me. If I have a problem they are super helpful in fixing it. I also love the fact that they dont make me feel like I am a dummy because I am technology challenged. Thank you for this store.😃

Zane helped me resolve a dilemma of not being able to use my work laptop for personal business when I travel for work by setting me up with an awesome affordable LG tablet. He did a great job of answering my questions and getting me started...now I handle personal communications, pay bills and watch movies on my device while on the road...which seems to be ALL the time! Thank you Zane!

Nick was a great help getting us set up with our two new phones. He demonstrated knowledge of the products in a thorough and competent manner. He was friendly and funny in an inviting professional way.

Zane Wallace helped us tonight and he did a great job. He set everything up for us and got us in and out very quickly and efficiently. I would definitely recommend coming to this location and we will be back for sure!

Best Verizon store around. Awesome people who know what their doing. Store is always busy so theres usually a wait.

Meena was very nice and very helpful, would recommend her to any one.helped me with some things I didnt know how to do...

Nick is super friendly and very knowledgeable. Helped me get a screen cover for my moms Sprint phone when Sprint didnt have them. He even applied it for her. I will be back to see Nick again for my phone service and accessory needs. Thank you, Nick for the awesome customer service and attention today!!!

Went to upgrade my phone and was greeted by an awesome Guy named Nick... frustrated with my old phone and having 2 kids with me he was really patient. So much so that I went back the following week and bought my son a Gidget Gadget that he informed me about as an alternative to buying my 8 year old a cell phone. He was nice and patient and extremely helpful and knowledgeable about all Verizon products and services! Thanks Nick!!!

We worked with Zane Wallace and I cannot say enough nice things about our experience with him. We bought a new phone and he explained everything about it, talked to us about our plan, and was extremely knowledgeable. Loved working with him!

Had an awesome experience with Nick! Awesome knowledge of the products and found the Moto droid to work with my every day lifestyle. I switched from Sprint because my service kept dropping. I have high hopes for Verizon.

Meena was very helpful and stayed late to get out phone transferred. Also upgraded my account to save money.

I sent my mom in to get help with her phone and even though she wasnt there to buy anything, David took his time with her and didnt make her feel dumb for her questions. I was even more impressed when he followed up with her a week later to make sure that she was still comfortable with using the phone. Its rare to see this in a sales person and this will be the only store we go through from now on

DO NOT SHOP AT THIS RESELLER.THEY UPCHARGE THEIR PHONES ABOVE MSRPTHEY CHARGE $35 “SET UP AND TRANSFER FEE” FOR SOMETHING THE PHONE WALKS YOU THROUGHTHEY CHARGE THEIR EMPLOYEES FOR MISSING PRODUCTS.CELLULAR SALES DOES NOT TAKE CARE OF THEIR PEOPLE. SPEND AN EXTRA 15 MINUTES AND GO TO A CORPORATE STORE

Had Nick as my salesperson he was more then helpful he answered all my questions and helped me set up my new phone. He was a very nice guy would hope to get him again If I was to have to come back....

I see a lot of people have been fortunate enough to have a good experience here, but this is not the case for me. On Sunday the Verizon store I went to is supposed to open at 11:00AM. I got there at 5 after and the doors were locked. I came back at 5 after 12:00PM and there were two employees both with customers and one woman waiting before me. I stood in line for over 20 minutes until an employee became available. As soon as this employee became available the woman before me said she was next and the employee asked me what I was there for and after I answered she told me to take a seat. Then she turned to a woman who had just walked in the door and proceeded to help her. This confirmed to me that I will never be a customer of Verizon so I left.

I had an issue with a previous account I thought I closed. Unfortunately, a key stroke or two wasnt done and I kept receiving a bill I know I paid. Even though I was no longer with Verizon, the online help and eventually Nick S really took care of my issue.In my time with Verizon I always received exemplary customer service and support. I just may be wishing I never made the switch.

If you are unhappy with your current provider or current sales rep, go see Meena at this location. She is knowledgeable, makes the experience fun, and doesnt leave any loose ends. She makes sure everything is set up correctly for you, makes sure you know the ins and outs of your bill, your new phone, the whole kit and caboodle. I will never go to another location after having this delightful girl help me out. Like I said, if youre unhappy where youre currently going, go talk to Meena. She is the best.

Zane was absolutely awesome! Very helpful and kind and even stayed over an hour past closing talking to us. Definitely will be coming back to this store because of him!

I had the fortunate experience of working with Zane last night. He made sure that I was able to replace a phone with minimal out of pocket expense. He was knowledgeable and made sure that I walked out happy. I had a previous experience at the store with another sales agent that was very rude, and I was leary about going back in there. Zane made sure that this trip in was a 360° change. I would definitely recommend visiting Zane at this store.

Nick was very helpful. Took a lot of time to make sure everything transferred over to my new phone. Highly recommend!

Dan was so helpful and knowledgeable about the phones, current offers and plans. We walked in with some questions and walked out with a new phone, tablet and unlimited data. We will be back.

Looking to replace or purchase a new cell phone or accessory? I highly recommend you make your first visit to see Nick Schoeben at the Verizon store on 291 in Independence! I had to replace my LG V10 - which caused me not just a little emotional trauma. Not only was he knowledgeable about the latest products and service, he was low-key and NOT pushy in the least, which I very much appreciated. He took oodles of time with my questions, but never acted technologically superior, and was cool with my pace of deciding (which was 10 days). He also has a great sense of humor, which - admittedly, when you are parting with your hard-earned money - makes it at least an easier experience.When he said If you have ANY questions about ANYthing, I felt like he really meant it - and for sure, I will!Go see Nick! Now! Do it, you will be glad you did.

Honestly horrible customer service. Constantly messing w my bill. Dont go to this location. Go the extra distance. Trust me.

We enjoyed it more this time then the last time very helpful! Mena was awesome!

My mother and I needed much help and Nick was awesome! He stayed very patient with us and our many questions! If you want good service, go to this location and ask for Nick. Seriously!

Good service in and out in minutes with issues taken care of I will go to that location even though it is out of my way assume service

The service today was awesome and informative. David was very helpful and friendly. Also we have always in the past had great experiences with Zane as well.

Nick took our phone call after hours, had us come in anyway. He took care of all our needs, answered all of questions, and was wonderful to work with. We shall return! Thanks, Nick.

Nick was absolutely AWESOME. He went above and beyond to get my a phone that was perfect for me. He made sure that he covered everything!! I will definitely be going back to him for anything else I need with verizon!

Dan Bockelman is a great sales person. He provided excellent recommendations on phones for us that fit our needs. He also informed us of the specials & ensured we got the best deal.Barb & Julie

David was very helpful. He took his time to explain the changes to getting a new phone to me. He also worked hard to save my 900 videos and pictures!

I enjoyed my visit this time meena actually listened to me and we got things fixed thank you Verizon

Nick was just fantastic to me when I upgraded to my new phone. He was very thorough about explaining everything to me. Will definitively refer my family to him.

I had a great experience working with Dan Bockelman. He was informative, patient and made my visit very comfortable. Thank you for all your help, I will definitely be back.

Nick is always so amazing. Anything I need he knows what to recommend and get my business to where it needs to be! I definitely recommend coming here with any need

Zane Wallace got me set up with a Verizon plan as well as a new iPhone 7. He was super friendly and helpful with all of my questions. Made for a great phone buying experience.

Best experience ever! Katie was wonderful and made this experience a great one. Everybody at the store was friendly and Zane brought ice cream while I waited. Couldnt ask for more and will Def be back.

Nick was awesome, very helpful and informative. Great guy made it quick and kept professional yet casual, great experience

I would have given this place a ZERO if it had been an option. TERRIBLE customer service! I switched to AT&T...its been much better.

My customer service guys name was Nick, he was so AwEsOmE! He helped me when I thought no one could, hes a very kind, funny, understanding, and very helpful in getting me what I needed! I will never go to anyone else for anything! I give him 5 big fat stars, I would give him 10 if that was an option! I recommend that you ask for Nick for any and all your needs!! Trust me he cares about his customers. I have to tell you that he was off work today and I called with a problem and he said he would meet me at the store! He is the BeSt!! Thank you so much Nick if you see this! You honestly deserve an award! ☺

Nick was such a great help and cut my costs and sold me a new phone for great prices. Super friendly as well 5/5

Nick was friendly and very helpful! Even stayed late past hours to help us with our new phones! I highly recommend this store!

Zane is absolutely awesome @what he does!! I will always seek his assistance in the future. His customer service is impeccable

Nick was awesome in dealing with my old phone. Saving pictures and contacts. And getting me into a new pho,e without all the hassle

Went into the store to upgrade a phone I already had. They charged me $35 to transfer my data to my new phone. I have never been charged a fee before. I just moved to Independence and the Verizon store in Belton never charged me to do this.

Zane was awesome! Very informative with every device I asked him about. Will recommend him to everyone I know!

Brock was the best! I would not go anywhere else! They spend a lot of time educating me on devices!

Nick Scheoben at Verizon is awesome. He took time to get us our new upgrade and got it done quickly which was great!

Alex was so helpful, informative, professional, very courteous & entertaining. We learned some new things and were delighted with his service!!!

So I came in mad as can be I went to Verizon corporate and they had no idea on how to fix my problem my phone had stopped working and they just treated me like I was nothing stood in line for 2 hours got pissed and walked out but when I went to Verizon off 291 and spoke AUSTIN and he was able to help me out with a warranty claim he had a smile on his face the whole time and treated me respect and dignity I wanted so cutos to him he is the best of the best !!!

Excellent service with a distinct wiff of dank buds

Zane Wallace is an awesome wireless consultant! He was extremely helpful and hilarious! Definitely recommend this store and will be back in the future.

These folks are always helpful and friendly. Top notch customer service. Thanks

Very professional!

Thanks Nick for your time and explaining all the options that we were qualified for to maximize our savings ! I will continue to send people to you because I trust you!