They are lifesavers! I came in after my phone was stolen and I was feeling fairly down on my luck. Nick, the store manager, assisted me in getting a replacement SIM card swiftly, despite a few issues caused by my plan holder. All around great customer service experience, very thankful to have run into Nick.

No problems at all. Very professional and polite staff. Highly recommend this store.

If I could give them no stars I would. T-Mobile customer service said that they need to replace our phone as it was a software issue that caused it to crash. We took the phone in to the store and they made excuses over and over as to why it was not he software update that caused the crash, even though it was. The employees even tried to make us void the warranty on the phone and told us to take our phone to a phone repair shop to get it fixed. DO NOT LISTEN TO THESE EMPLOYEES. The update caused the screen to crash on a new phone. Then the manager was able to get the screen on for a split second after 4 days of waiting for our replacement phone, the screen has black spots in it now, and stated that it was our fault and they would not fix it. This phone laid in a drawer for 4 days as the screen does not work since the update. Now we are not only out the money for the phone but we have to buy a new phone to replace this or use our insurance. The store manager here is a crook and is only worried about stuffing his own pockets. The employees that care about the customers, know this, and they will go above his head to help the customer, but they are risking him firing them for following T-Mobile procedures. T-Mobile does not want to fix the problems that this store has created for their customers, I am going to look for a phone service that cares about their customers.

The employees were really great, but they couldnt fix my problem. When I switched my phone from Verizon to t-mobile, about 25% of my text messages continued to go to my old phone. They could not figure out how to get them to come to the new phone.

Ulisys if that is correct spelling is excellent with customer service if you go to 35th street and you get him you will be happy too

I only went in to swap my SIM card and to get the free scarf via the T-Mobile Tuesdays app. I left with both, feeling very satisfied.I have had T-Mobile in the past, over 10 years ago, back when companies had contracts still, and they were amazing to me, even then.

Not very helpful, took my old sim card when I just picked it u the day before from Boost Mobile.

Dante is awesome! He helped us pick out the perfect phones and kept us within our budget. He went over every detail and provided us with several great options to choose from. He is very friendly and knowledgeable. Excellent customer service!

I love this store, you should ask for Ullyses. Very knowledgeable and friendly! This is another reason weve stayed with T-Mobile for 20 years.

Called T-Mobile tonight an talked to Dakota. Very helpful an knowledgeable. Told him about thread I had read about replacing SIM card from iPhone cause service hadn’t been as good on my Sprint iPhone . He replied why an what an said come in an we’ll replace. Wife an I drove straight up, Dakota asked if I had just called an worked me in with another service provider. The whole thing took 30 min an now see I have great coverage again. Nice job T-Mobile I’m on board.Mike

The wait for service is the worst I’ve had times when I have had to wait over an hour for service having only two customer service reps is ridiculous

Very friendly helpful staff.

ULISES Was a very good helping me by unlocked my phone. I was so HAPPY.Brittany was great she has a happy laugh. She made me laugh also. ULISES geart personality. It was like a breath of fresh air. I ask to have a T-Mobile mask. He wanted to but he wasnt sure companys would let him. Been with T-Mobile for a long time. I dont ask for much. Great I can see it coming in the mail.

Long wait to return a phone that was bought yesterday. Only opened the box and they charged $20 for a return fee. I will not be purchasing another phone from T-Mobile. The salesperson was professional and helpful with the return though.

Not helpful at all. Came in with an obviously broken phone and refused to even do anything.

This is THE store to visit! Smart, knowledge, good service!

A friend of mine got a free I phone the day before when he traded in old I phone, not true for Android, they want 400 plus

I was trying to social distance and purchased a phone online, but found my Sim card wouldnt fit. I had to go to the store and was dreading it. An associate named Courtney came out, had it done in a flash and even had written down directions to take home to download my google for me. Great Service!

Horrible service not enough staff

Come get this free phone for opening a new line. Youll just pay monthly for it. Nothing upfront!*Ok now itll be 600$ each phone upfront, sorry that promotion isnt available to new customers*

Customer service was excellent. Spoke with Gustavo who really knew his stuff. Everyone super friendly.

You might die just from waiting

I purchased the LG V60 dual screen from the Raytown T mobile location. I took it into the Noland Rd store to do a warranty exchange. I was told I had to pay a restocking fee to do this exchange, which made absolutely no sense. The phone was not damaged. I had the receipts and original box, not to mention I only had the phone for 5 days. I encountered the worst customer service with Courtney and Erica. I asked Erica could she contact her manager to get the fee waived. Erica advised me that Gustavo Gray the store manager told her to have me come back tomorrow and he would think about waving the fee. That is not the kind of customer service I would expect from a store manager. Courtney had an attitude and I wasnt even dealing with her regarding the situation. I recommend going to any other T Mobile besidesthis one

I go to this store infrequently, but when I do it consistently has 2 customers at the counter and a line of several customers waiting and backed up all the way to the door (which is awkward and uncomfortable). There’s rarely more than 2 staff present, though they could benefit immensely from having three (3) staff present the majority of the time. Twice in the last 6 months this store did not have any inventory of the T-Mobile Tuesday gifts (pillow, gloves, free stuff, etc.) on the Tuesday that they should be available. I’m not as upset about it as several of the older-lady customer that often appear to wait 3x as long as I normally would just to be told “Sorry, we don’t have any ___” after waiting 10-20 minutes for one simple answer. This just seems to be an alarming/concerning trend here at this store.I am hopeful: I do think things could get better at this store.

Walked in and got greeted right away by the sales reps. Didnt have to wait an immense amount of time for service and there was quite a couple of customers in there. Erika, Brittney, and the store manager gustavo were super helpful and welcoming. They answered all our quetions and helped set up our phones with ease. Overall really good experience and we left happy with the service. Will definitely be coming back to this store for future sevices.

Didnt solve my problems, but good customer service.

Polite and got done what I needed quickly and easily. Nice folks

The t-mobile expert Terri was awesomeGreat customer service what a asset to T-mobile

Nice phones okay people

Everything was great. Except they had only the 4 ft cord. I really need a 6 ft cord to reach the outlet.

Extremely rude customer service. Please and thank you can go a long way. Learn manners people.

So this Jason lied and put me on a 55 plus plan to save me money so he could make a sale. And now they call and cancel my plan making my bill go up. I will never go bavk to this store and will be changing to new providers

Great service. Top Company to purchase Cell Phones at a fair price. Will my Customer Rep. offered very good service. Thank you T-Mobile & Will on 3501 S Noland Rd

Went there on a Friday afternoon and was able to get right in. Courtney did a good job with my phone upgrade and answered all my questions. Very pleased with my visit.

The reps at this location where the best. They get to the bottom of the issue and get you answers fast. They take their time, Alphozo is the man!

This location is one of the worst, always different employees with different answers and the wait is crazy long. Ulices was not able to help me with my cellphone questions. Very sad that these new employees are careless!

Waiting time was over 40 minutes

Very nice people...God bless them...

Friendly service with brief wait time

The store seems little smaller than the other T-Mobile locations. Employees were friendly and the lines seem to move pretty quick.I had to come in because the web site wasnt working which always seems to be a problem when it comes bill time.

They are so great helped my mom so much where amazing, sweet. My mom isnt a technology person they explained to her by showing her where everything is. There man was amazing

Super friendly and always help. I wanted to get a new phone and they helped me get the best price. Dont go anywhere else

Their staff is always very polite and knowledgeable enough to help you figure out any issue. But this location is often filled with people that forces a wait time. Could use a bigger staff.

Went to pay my bill, that is under my sisters account, the customer service guy asked for my ID, understandable.. He then asked the name on the account, I told him. He then asked what he could help me with? I told him I wanted to pay my bill. He said ok. Asked how much? I told him. He then took the payment. After it processed he told me I would receive a text confirming payment. I asked for a paper receipt, he told me he cant give it to me because Im not an authorized user on the account. So if Im not an authorized user then he shouldnt have taken my payment.. When I called the store manager he said no we cant give you a receipt, so I said you shouldnt have taken my money either..... He said We wont turn down a payment, but you cant have a receipt. I said I havent gotten my text yet, mind you its approx. 4 hes later. he tells me he dont have control over that... What???? I am livid. I called my sister when she got off, she had received a text, but it didnt have the time on there. This site is so unprofessional. Everytiime I pay here there is a issue.. I will find a new pay station.... Im really disappointed in T-Mobile and its agents.

Great service you made switching to a new phone super easy and quick. Customer service from Will was most personable.

Good service, quick problem solving. Ive done business in this location 3 times now. Small though, not much selection, and the staff isnt the best trained, but they try their best.

There is always a wait and a line. The staff are generally helpful once they have a second to help you.

This was the greatest wireless experience that I have ever experienced. I will only return to this store. My sales rep Dana was awesome!

I hate being on a T-Mobile plan, but anytime I have a phone malfunction and go into the store for help they try to sell me a new phone. I need help fixing my perfectly fine phone not spending $175 on an “insured” phone. T-Mobile is a terrible rip off with terrible customer service. Don’t get a plan here.

I wish I would have remembered rhe young mans name,but he helped me out in my sim card. Very professional, and honest. Great customers service. Around 6 oclk 12/27/18

Seriously the slowest service ever. Never staffed. Should have one person reserved for just payments. Absolutely ridiculous. And the staff was rude.

Alfredo is awesome got me set up setup and on my way pretty fast.

Wait wasnt terrible and rep answered all my questions straightforward

Representative was very friendly and was able to assist and resolve my issue.

They hire idiots who only jacked up my phone more with their expertise. Also, its very unprofessional to have all the males who work there either smacking their gum like cows or walk around with their pants drooping. Id like to not see what color your underwear or boxers are. Slackers.

The guy that help me to day was very helpful

Was on hold for 42 minutes this morning at 10:00 on a Monday morning while a lady was checking to see if they have any I was inquiring about the new galaxy s8 plus. She never took me off hold. Its okay I went to the blue springs store instead.

The staff here are very friendly and courteous. The only problem that I have is when they upgrade your devices, they dont renew thw current jump or insurances.

I wish I could give this store 0 stars but I cant. I went into this store on 03/17/2017. I purchased a Lg v20 was very happy to get the phone. The full price was 769.99. I had to put down 577.99 and also had to pay 75.00 and also sales tax of 59.48 brings it to a total of 712.47. I took the phone home started exploring the phone. Then noticed it was starting to get hot. It got hot when I called someone, hot watching a video, hot charging it. And no it was not plugged up while charging. And the charger was hot as well. And the video would buffer a lot. Took it back to the store. To get a exchange and the original was kept at the store and they sent out a new one. Which customer service said would be new as well. I end up with a refurbished phone which was getting hot and doing the same as the first. Took that one back. Problem still not resolved. Customer service keeps telling me to take it back to the store to switch it out. Because I no longer want the v20. And they said I can change it out to the phone that I want which is the same price as the prior phone. And they told me I would not have to pay a restocking fee. Im still in my buyers remorse period. So why cant I get the phone I want brand new. And the issue be solved? The manager was cool but you always have this one employee who does a switcheroo on you. Whispering and other things. When in fact that was the same person who sold me the phone. Then now that the deal is done. He acts differently. I was going to get a phone for my daughter but not at this store. Will not be returning there. And I might just switch to Sprint. Maybe they have better customer service. And will get the job done.Im missing on money I paid for lousy phones. Smh.

Very helpful & friendly

Went in yesterday because my Phone wasnt working! I got in and I got out that fast!T-Mobile guy named Clint I believe had my phone up in running in mins! I will come back if anything else goes wrong with my phone.

Awesome here when I have a problem took care of me I really like T-Mobile the people here very nice and very sweet they get the job done

I was able to.make my purchase, activate it, and get out quickly.

I went into Tmobile store because my s5 stopped working, they couldnt do anything and told me that they were ordering me a new phone that will be here 7/28/2015. I called back to tmobile to see if there is any way to get my information off my phone that wasnt backed up because its my job info. They said no and told me that I had to return the broke phone with out getting my info off and the idiot in the store NEVER ordered my phone. So the person on the phone told me they ordered it, I told them I could go to a cell repair place and they could get my info off of it, they told me that if its damaged in any way that they would charge me 400 to 600 dollars for the phone that only cost me 300.00. So basically tmobile is telling me screw you and your job all I care about is getting the phone back and you keep paying your bill. They offered me a 6.00 credit for the days I didnt have a phone but I am still without my work info that hadnt been backed up. I have called everyday since and nobody wants to make the customer (ME) happy or some what happy the kicker about it is I have only had the phone for no more than 45 days. Im calling another carrier and going to let everyone know how shitty tmobile really is. THANK YOU TMOBILE FOR LOOSING A GOOD CUSTOMER, AND HER HUSBAND AND ALL 6 OF OUR DAUGHTERS......

Went in this past Friday to get my daughter a new phone. I ended up getting a new phone for her and myself. I was told by Maruz that there was a promo to upgrade Blackberry Curves, so I did it. Today I was told that not only do I have to pay for the upgrade, but also the Blackberry. I called corporate, they said the prepaid card I will be receiving (the promo) will cover what I owe on the Blackberry, that Maruz should have done a device exchange. When I spoke to Maruz he told me he didnt know they did the Blackberrys on the EIP. He said I have JUMP on my Blackberry and I will still owe money to do the device exchange. He made it seem like it was my fault that I didnt tell him I had JUMP on my blackberry. Well, my bill doesnt show it, and Im sorry, but I spent 2 hours at the store and he was looking at my account the whole time, and he couldnt tell what I had? Very very poor service at the store! DO NOT have Maruz help you because he is VERY inexperienced and only cares about meeting his goals instead of actually helping customers. Before I left the store he was trying to get me to get a tablet. Very soon I will cancel my Tmobile account, after 7 years. They finally screwed me over and I will no longer give them my money or service.

I was having problems with my phone the gentleman was so helpful in my situation and helped solve the problems, I explained what my phone was doing and he had my phone running back to normal in no timeThanks t-mobile

The first and last time I will visit this store was yesterday. I went in to simply get a cheap flip phone for my business line. I asked if they were a corporate store and was told yes, we are. Found out later that they are not.I was sold a sonic 2.0 LTE hotspot for $40 but he assured me he would credit back the $40. And as a bonus he said he lowered my bill by $30 a month. Long story short. The moblie hotspot actually cost me $149 but he neglected to tell me he spread the payments over 24 months for the remaining balance. The mobile hotspot has a $50 restocking fee so i wont be ahead much if I return it.Completely lied to me on two different things that I caught.The whole experience was like a bad used car deal and I will never return.Worried to see what my next bill will actually be now with all the changes.

Dana took excellent care of me and got my phone all set up for me. Go and see him!

Love this location, only reason its not a 5 star is the staff tends to be a bit pushy.

Everyone was very nice and friendly go to this store and everything

This is a great place the people there always help me with any problems that I have with my phone

Superb!In and out in 15 min

Will did a great job!

Poss pour store around. Employees like to give you the run around when trying to replace a phone on their insurance. They will try to pass you off to another store. Lazy and incompetent employees. They dont stand by their insurance.

This is my home store they are never that busy in and out good service 😁

Great customer service

Love the phone and services

Customer service was the best!

FREE TABLET Ended up being financed Return accepted.

Takes a long time for customer service

In and out as always to pay my bill!

Good customer service

Nice place

Very helpful

Good service

Very helpful

Good service

Super help!!

Great, friendly helpful

Patience was the best!!!!!

Very slow