Helped me out even when I was running over open hours. Excellent customer service. I just read over this and it looks good to me hope this helps. 👍

I went in looking for a phone for my 82-year-old father-in-law. He was very helpful in showing me the different flip phones and didnt try to oversell me on anything. He did let me know that I had several offers on my account but I did not feel pressured so Ill probably go back and take him up on one of those offers later.

Zack was very helpful. The service was great, even though it took awhile due to the number of customers.

Zach was a great help to me. Thank You very much

Would have been a 10 and 5 stars, but I didnt get a charger and didnt know it until I got home

Zach was great selling and setting up my new phone!

He is amazing. He helped me with everything I needed. Like a diamond in the night he is a shining example of what representative should strive to be.

Zack was very helpful! Great service!

Joshua Milton, is the best team member there is. Has helped me with from replacing my cell phone and getting me into another phone. If you wanna be helped with respect and friendliness go see him! Ill be there again soon!

Dealing with this retailer was a disaster from start to finish. Ordered a new phone on My Verizon with store pickup because we could get the phone the same day with a two hour prep time. Ordered at 2:45 pm. At 4:25 pm I called to check on it and they said it wasn’t here yet. After I pointed out the phone was in stock they said they would look. Called back at 5:35 pm and they said it was here. Drove half an hour to the store and they only had one employee. Waited almost an hour to get to talk to employee. Then the process of getting the phone turned on and stuff transferred took over 45 minutes.The employee was new so had to call to ask how to do things as she had never handled an in store pickup before. We wanted the same day pickup because my wife’s phone died. Honestly we should have gone to Wal Mart or just had Verizon ship it to us. We wasted hours trying to get something that should have been fast and easy. We left without getting the stuff transferred to new phone. Incredibly frustrating and if I could leave negative stars I would.

Great experience! The young lady who helped was knowledgeable and helpful. We needed 2 new phones and she got everything transferred quickly. Great job!

Josh’ was friendly, knowledgeable, and considerate. He turned an aggressive customer (me) into a satisfied friend.We need many more like him.

The guy was great in helping me out. I appreciated all he did.

Very knowledgeable, about the different screen savers, otterbox cases, and phones and when they come out to pre-order and come out for sale, very customer oriented

Kelly was great. She made our transition from another carrier seamless and had the answers to our questions. Im sure Ill be happy to be part of the Verizon family.

We got right in. We did not feel rushed or pressured. I would sure recommend that office to friends and relatives

Joshua solved an issue with my phone that 6 other Verizon personnel could not. Very Very grateful. Now to get the billing straightened out and Verizon will be back in our good graces.

My experience was an F. Would not recommend!!

Friendly, and knowledgeable. Theyre the first provider Ive come back to.

Located downtown Independence KS. Easy parking with lunch businesses nearby.

These folks are amazingly helpful and well-versed in their craft. I so appreciate their guidance and help. In fact, they saved me from a bad experience trying to buy phones. I wouldnt go anywhere else. Verizon has amazing coverage. Good value.

Kelly was very helpful and sweet. Very professional.

They helped me through a difficult situation efficiently and courteously - thanks!

Awesome! very helpful. Knowledgeable.

Service is good, but the price is too high. 2 Samsung 8 notes cost nearly $5000 with service over two years. This is ridiculous!!!

Workers had very poor customer service skills. Workers tried upselling young adults with fake only today promotions. Workers had to call customer service and still cant get my friend a phone plan.

I came in on a weekday morning with my spouse and kids. We waited OVER AN HOUR before the sole employee helped us. I looked at the clock to be sure. There was only one customer in front of us, and that customer was already in the process of being helped when we arrived. I suspect the employee did not finish with them however because when she finally helped us, the customer remained in the store. All we wanted was help with our phone not charging. The employee basically told us that the charge port for all the Samsung phones like ours are junk and we can buy a new phone today.When we bought this phone they were telling us about how it was the new hotness and the charge port had the quick charge technology etc etc. After about 20 minutes of frustration with this employee (which followed the 1 hr 10 mins of frustration while we waited) she told us that down the street there is a Radio Shack which maybe could replace the port for us. (Radio shack has not existed as a company for several years).In addition to the unprofessional service and long wait, this employee was wearing a stained white shirt. I recommend driving to another city if you have Verizon and need help in this area. Total waste of an hour and a half of my familys life.The only positive thing I can say is that there was air conditioning.OH and P.S. 1) problem was simply the charge cord. 2) I am still using that same phone today even while I type this review and 3) Radio shack down the road turned out to be Devil Dog I.T. Devil Dog is a wonderful place. The owner was friendly and helped us figure out about the cord. I highly recommended them and they are an Internet service provider as well.

It was bs, but not the store associates fault, IT IS THE VERIZON COMPANY FAULT. CUSTOMET SEVICE ASSISTANT WAS NOT HELPFUL AT ALL AND WAS NOT PLEASANT AT ALL, WE WILL BE EXPLORING OTHER OPTIONS AND PROVIDERS

Jessica is amazing. Always so easy to work with. Great customer service!

David did a good job got us in some new phones and service

Super happy thanks guys!

Reat service very friendly walked me through everything

Terrible service. 5 people in line, 1 person working. After the rep was on the phone for support helping a customer hard restart their iPhone (easy to do), I asked for a micro sim for a Bring Your Own Device. The gentleman working called his manager who said they couldnt help and to drive to Coffeyville. Im in town helping my parents and for such an easy transaction, the support was worthless. I completed the same transaction in Midland, TX two weeks ago in just two minutes.Stay away!

Good service, but too pricey.

Excellent sales person. Well versed in different phone features.

Smart helpful people. Good location

Very helpful. They didnt have what I needed in stock, so they recommended another vendor.

Sucked wated long time finely left!

Service sucked gentleman was rude and all I needed was to use phone to let corporate know my phone did not work after doing a reboot a phone store with out a phone to call corporate i live 40 miles away the gentleman told me to go home and use neighbors phonei wanted to finish all my business before driving home and take care of phone asp so i would have a phone quickly

Very helpful and customer service rocks. Talk to Jessica

Amazing staff, best service I have ever had

Store Manager very knowledge and helpful.

Could not program our phone. I had to do it myself.

Very friendly, helpful and no waiting

Very friendly and helpful!

They tried to sell me a phone I didnt want or need. They couldnt tell me what my bill would be with taxes and fees.

Never there

Find out how to do something on my phone.

It was very 👍

Great service

Poor customer service

Very nice workers

Awesome

Staff isnt able to help much. Was told to call Verizon to get things figured out. Also was supposed to get a gift card that I never received.

Ok

Great service

Perfect

Amazing!!!!

Iphone vip qua di