What the heck is the point of scheduling an appointment ahead at this location. On-site 50 minutes and although I know the rep saw me, not once did he acknowledged me, ask me what I needed, even asked who I was. Granted he had a customer but this isn’t a new rodeo for me - I speak from a whole heck of a lot of experience as I operated wireless retail stores in 3 States for 16 years. CX 101 - greet every customer. The customer you are waiting on will understand. Establish proper expectation if you can’t adhere to a schedule.This is a 3rd party retailer operated by Victra. Save yourself the hassle and simply go to the Corporate Retail Store on Mall Road.Edit: Update - Appointment scheduled for 1:30P and someone at that location cleared the appointment which triggered a text notification to me at 2:46P. I would have had to wait an hour and 15 minutes to even be acknowledged. Absolutely poor customer service, but nothing will come of it. The best thing that can happen likely is others will read this and take their business elsewhere where they are appreciated as a customer, or, at the very least acknowledged.

The guy in there was real helpful even though I have T-Mobile service

Great customer service. Will wait in you with patience. They do not try to talk you into something that you dont want but are very informative about all that you ask for. Usually one person runs the store so you may have to wait a little bit for your turn but they will extend to you the same personal patient service.

Jarod was very professional and knowledgeable about his job. He was the only employee working in the store and was able to handle 3 parties of customers at the same time and everyone left happy.

I will give dryridge ky 10 stars great customer and very helpful knowledge no push n rush out the door here

Great no nonsense sales staff. Excellent place to purchase phone and Verizon is better than all the rest in my opinion.

Gage was very knowledgeable and help my husband and I out with getting new phones and transferring our information over to the new phones. Never felt rushed and he took the time with answering all questions that we had.

Employee was unable to determine the issue I was experiencing. I was told I needed to call verizon and get help because he had other customers in the store. Sorry I was an inconvenience.

Shane was knowledgeable and let me know my options with each phone. Always a pleasant experience at the Independence store.

Shane was great, he navigated through the process in a quick manner. He was knowledgeable and courteous and a pleasure to work with.

This place is always a good place to get help with new phones, accessories, or update your plan. Them not being an official version store means they arent pushy to make more money through bigger sales. Downside is they cant remove lines or anything like that. But I have been in here several times and always great customer service and always friendly.

Buying a new cell phone is typically treated as a chore.....until yesterday. Had the pleasure of dealing with Gabe at the Independence location. He was informative without being pushy; listened to understand ; and finalized the sale as expected.

Sold me the wrong cove for my phone, phone ringer turns off the cover is completely unusable, they won’t replace it and now they don’t even offer cases for the phone because it’s close to two years old

We attempted to switch to Verizon using the chat forum, but there were some hiccups with the order. We went into the store and they were extremely helpful and we out of their way to take care of us. Shane, the representative we worked with, was fantastic. He was extremely helpful every step of the way. We’re happy first-time Verizon customers!

Gage was amazing and fast and gave us the best possible deal and so fun and friendly, I usually dread the new phone thing but he made it fun and relaxing

Very good place we got helped well people there that service us were great to us you need your phone fix or anything go there

I had to go in and purchase new air pods because one of them wasn’t working on my older pair. He tried to fix it but was unable to. He told me about all the others but I wanted ones like I had before. He was so understanding of that and didn’t pressure me. I asked about other things, phones, gadgets, etc. He didn’t try to hurry me to get things done. He was awesome

He was very helpful and went above and beyond to help me with my phone upgrade

Shane Reno helped me when I went to Verizon from another cellular company. He helped me find theBest plan and price!!

Gage gets an A+... Went in for new phone and line... No BS, straight forward, and was very helpful with his product line knowledge...

Gage was very knowledgeable and personable. Very fast and professional I will recommend this location to all friends and family for the rest of my Verizon experience.

Brent Hensley was the associate who helped me after visiting another Verizon store. The other store incorrectly ordered me the wrong phone and gave me the run around about cancelling the order. After going to Brent, he was able to order the right phone and get the order cancelled from the other store after they claimed it wasn’t delivered...even though the tracking number showed it was. He did exactly what he promised me, he called me to follow up after he personally called to get the wrong order cancelled and ended up getting me the phone I wanted within just a few hours. He went above and beyond to help me and I’d go back to this store every time I have an issue or a need. Highly recommend this location and Brent in specific. Before meeting with Brent I was so frustrated I was prepared to pull all of my Verizon accounts and go somewhere else.

Been a customer for about 6 years having 6 devices and then upgrading service to 11 devices. Never late on payments until now when I have been mislead. This is fraudulent. I was convinced to open a business account. Original rep stated it would save me up to about 40%, and save on future purchases. Manager later stated it was false. However, he said it would allow me to add more lines, as my current account was full at 10. I could let the other add-ons go on thier own account,, however he did say i would be eligible for discounts with the account. So, we applied and added 2 more lines and they convinced us to add iPad during the promo for just 20 bucks more. Weeks later wife opens bill and calls Verizon and is told we were not approved and had to pay outright on devices. I inquired with the manager who said he was confused and eventually gave me his business managers name and number. Crystan spoke a few minutes on the phone said she is trying to figure things out. Had to take another call. She never called back or answered my subsequent calls. She never responded to multiple emails. I have tried to talk with someone else. Online the chat service takes you so far then it cant transfer me stating I need to be in Chrome out of incognito mode. Never was in it. Rebooted and same issue.I told Crystan and Shane that I would never purchased anything more on my account if it would cost me anymore money upfront. My other sons could get them on their own. If I would not have gotten qualified I would not have done it. Telling me afterwards that I didnt and have to pay. I said I will bring all devices back. They said they would check into it and get it resolved, however they have not even replied to any of the texts. That goes straight to the persons phone. As a manager you dont look at? Cant respond to it? Makes me feel like I dont matter. BTW I spent about $600 and recently about close to $900 per month with them. I am of no value to them.

Shane knows what he is doing and will get you in and out quickly.

Customer service is excellent! Employees were friendly, acknowledged everyone entering the store. Brent worked quickly and I appreciated his knowledge about the phones and accessories.

Friendly and reliable service, even when their system is running slow on a busy day.

He was extremely helpful and very courteous to me. I always have good reviews of Verizon..I have not found a carrier yet that would take me from Verizon.I am very satisfied with my service and been with Verizon 11 yrs💯💯💯

Brett was great. Very helpful. Super friendly.

Good place and dont have to wait long!!

Brent was great help getting our iPad & Iphone

Very knowledgeable!! Try to help to get the my old cell phone to work. It was a pleasant experience.

My sales rep, Brent, provided me not only answers to several questions, but he was patient and kind while doing so. I appreciate how well Brett welcomed me to the Verizon Family!!!

Shane & all the people at Verizon “always” take excellent care of me & my needs!

My 1st time visiting this location & it was quick, professional and flawless. Definitely will be back for all my future needs.

Shane is very knowledgeable and eager to help older non- technical customers with their issues.

Words cant Express how amazing Brent at Indpendence Ky version is. With Corona 19 going on. The world seems a little crazy. Brent so went above and beyond to help me. I had to stop and apologize due to I started to cry. Happy tears. This yound man never stopped. He truly went above and beyond for me. Then just the minute I thought perfection was made Shane came into the store. You will never get better service. Please take the time to drive to Independence if you need cell phone help. I promise you will not regret it. Also you cant go wrong with Verizon. From the bottom of my heart. Thank you. I will be a Verizon customer for life. I will never forget Brent and Shane.

Brent was very helpful with getting photos and contacts transferred over. Recommend asking for Brent!

I tried upgrading my phone online and for unknown reasons Verizon canceled my online upgrade order. I went up to Verizon in independence and Shane was able to get everything straightened out for me. Very friendly and quick service.

I worked with the store manager, Shane. He was great to work with, took the time to review my bill, and didn’t mind staying late to help me set up my new phone. I highly recommend stopping by and seeing Shane!

Got a tablet & phone . Have to wait for the phone til Thursday or Friday.

Brett Hensley was pleasant. helpful, and knew the products very well.

I had a great experience today, I really appreciate it very much.

My wife and I went in on 05/06/2017 to see if we can upgrade our Galaxy S6s to the new S8s. As soon as we opened the door we were greeted by Derek N. He was very polite and listened to what we had to say and then he found us the perfect deal. Derek took his time to explain everything to us and made sure we left with all the accessories we needed. We even had our 3yr old son and newborn with us (which can be hectic) he was very understanding about our attention drifting off to tend to our children. We love our new phones and will recommend this location for its outstanding service.

Very helpful with getting our new phones working correctly. We were sharing a ICloud account between phones and couldn’t get them setup. They got everything separated between phones and working great!

Shane was one the most helpful people I have ever had experience with at Verizon and have have been a customer for about 14 years. He was knowledgable. Low pressure, and kind. I went to that verizon location once before and was not impresse . But this time I already recommended him to my daughter who got a new phone on Saturday.

Gauge was awesome knowledgeable personable professional

Kyler was very helpful and very professional. I wish there were more people like him.

Staff is very friendly. Brent went out of his way to make sure I had a working phone. Thanks again

DONT GO HERE. This store is a joke along with the store manager SHANE and the employee ASHLEY. They will not help in anyway and incompetent to do their jobs correctly. The store manager yelled @ me from across the store. Yelling rudely go to the SPRINT store as he pointed to the other phone store (when he was not involved @ all or in any conversation me and the other employee were having). Good way to treat your customers but the best advice he gave.Being a woman I was on the defense. Dont let them get the satisfaction of throwing your money away at this store and for their commission/wallets. Take his advice and go to SPRINT store.

This is store is amazing the service was wonderful. Ask for shane is the best. They answered all my questions in a timely manner.

My mom and I had a great experience with Charles! He was so helpful and kind, he truly cares about getting you the best plan to help save you the most money!! Best customer service I’ve ever received!!

Shane and Brent were amazing! Thanks for your help!

Alex and Christian provided excellent customer service today. I had many question on a newly purchased phone and they were able to help me with everything I needed. I would definitely give them a 100. Great employees. Connie Haywood

Easiest phone buying experience Ive ever had. Charles was absolutely phenomenal! Extremely knowledgeable, funny and just great to work with. Ill never go anywhere else!

Brent was very courteous and helpful.

Great customer service. They got me a phone from another store while we waited and had us all set up with two phones in 2 hours. Highly recommend Gages expertise and his customer friendliness.

Back in late-October, I visited Victra in order to buy a new iPhone for my 13 year old daughter. Ashley, Shane, and Kyler did a fantastic job in helping me and my daughter!

Thanks for Verizon in Independence. I am proud to say they are great. You dont have to wait on employee and they are ready to help

Great service, very knowledgeable and very helpful with everything

Ashley in Independence was great and very attentive to my needs. Great customer service.

Always helpful, always fast, always FRIENDLY! Wonderful staff. Me and my family greatly appreciate your services!

Do not go to this store go to the one in Florence instead. They charged me $20 per phone for hitting the power button. $80 that they never told me about. So I called Verizon and the said this was not a main hub thats why they had those charges, he told me to call the store and talk to the manager to get the charges taken off.So I called the store and Shane manager pretty much told me tuff luck he wasnt doing anything about it and hung up on me. I will never go back here for anything.

Horrible experience. This particular store has a manager that is proud of his five plus years of experience, yet in all that time hasnt learned an ounce of candor. Nor has he learned that he can use that experience for more gainful employment than what is available at a Verizon store. My advice, if you wish to do business with Verizon, do it online or over the phone. Youll get better treatment for sure.

Swiched phones in 10 minutes. Very friendly,courteous and professional. Will be a verizon customer for years.

Love my 7000 mah portable charger and liquid glass screen protector!!! I use my phone every minute of every day. My phone would last without the life time warranty screen protector! 10 of 10 do reccomend!

Five star experience very nice and took such great care of us!!!

The young men at this store are very helpful and you can stop in anytime with questions about Verizon, your phone, or when to call Verizon direct. Im

Excellent service!

Decent people good service

Beautiful new store and great staff!

Good store, helpful and friendly staff.

They are crooks.I have been a Verizon customer for over a decade and have worked with several Verizon retailers. These people are crooks and will tell you what you want to hear to sell you something; the truth is not their strong suit.

DONT GO TO THIS Verizon store

No my favorite

Helpful employees!

Meh its okay

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