I was very satisfied with the service I received. The staff was knowledgeable and courteous. They were able to address all my concerns and assisted me in purchasing a product that suited my specific needs.Thank you for a job well done.

Mattress firm is a great place to buy a new mattress. The store was well stocked with many different brands and options. The sales personnel were excellent and very helpful in the selection process.

Our sales lady Drea was very knowledgeable and helped us out with any questions or concerns. We bought two beds with adjustable frames. We will be back for a 3rd bed in the next week or so.

Easiest thing I’ve ever done. The staff was extremely knowledgeable of the product and led me to the right direction for the perfect mattress. Staff was absolutely fantastic!

The associate was friendly and knowledgeable. She took care of me with kindness and provided me with the most excellent customer care service. I didn’t catch your name, but you will go far. Keep up the good work!!!

Professional & courteous. Matt and Josh no pressure sales managers. Needed a mattress got a good price and selected within an hour. Great selection and perfect experience!

My fiancé and I recently purchased a new mattress from Mattress Firm, and we had a great experience working with Jaenae Bakeman! Jaenae walked us through the process step by step and was extremely knowledgeable about the different types of mattresses. She was very patient and friendly as we tested the various mattresses, and I never felt like I was being pushed to make a purchase. Overall, the process went very smoothly and we got a great price as well! Would definitely recommend purchasing your next mattress at Mattress Firm Trader’s Point location.

My husband and I had a wonderful experience. Jeanae Bakeman was very knowledgeable, friendly, and helpful

Janai, was our contact and she was very attentive, informative and patient as we made our decision. She listened to us and tried to meet our needs vs. just selling us a mattress.

Had a wonderful shopping experience. Kevin humored me and was able with withstand an assault of poorly crafted jokes. Got the Purple 4 and are pleased with our purchase. We plan to revisit the store for future bed needs.

This is the third mattress we have bought from Mattress Firm in Traders Point. For some reason, they just make it so easy. The gentleman that helped us was very kind and easy to work with.

Thank you for the prompt and fast service. Was in and out in under twenty minutes.

Great experience! We were in and out less than 15 minutes with 3 beds purchased! Super quick turn around and delivery even during the pandemic. Very friendly staff and great prices.They help you find exactly what you are looking for without pushing you to purchase something your not interested in/not planning on. I love that! Will be purchasing from here again!

Amazing customer service!! Jeanae was incredibly helpful and great about providing education on which mattresses are best for how you sleep and are good quality!

Kevin, the manager at the store where we purchased our mattress, was awesome. He spent a good deal of time with us explaining how the different mattresses are made, how to chose a mattress good for both of us, and even gave my husband a military discount(retired SFC ). Financing was fast and easy. We cant wait to get a good night sleep.

Helpful to make choice for the right mattress. Emilie is knowledgeable and friendly. Very satisfied.

Kevin did a good job as my sales rep. He was very helpful and knowledgeable.

Loved the customer service top notch

They were very polite and prompt. Very accommodating to their customers. Thank you again.

Quick service, good sales, and a set of Legos for the kiddos to play with while trying out beds.

Awesome experience!! Kevin B was fantastic..took time to show us all around.. try the 900 adjustable..mind blowing..Thanks for the great service!

Kevin is a great guy. Super easy to talk to and really friendly.I will return with my wife and buy a mattress set just because of him..Thanks Kevin

Kevin was very professional and knowledgeable. I would recommend friends and family . What a great experience.

Amazing customer service! They truly go above & beyond to help their customers have a positive experience!

Great to work with Kevin. Was professional and very helpful.

Fabulous service! I came to the store in my pajamas with slippers on, curlers in my hair, the nice salesman helped me an old lady find a matress made locally by a local business. He assisted me in finding exactly which one Iwanted. I jumped across one to another with no falls. I had a mask on, one for my aging skin, one for the virus. I had a ball!

Went in to look at mattresses, a new guy showed us around (wish I could remember his name). You could tell he was new but he was knowledgeable (albeit timid) and very nice, keeping his distance when my wife and I wanted to discuss our future purchase. Kevin was at the computer and chimed in when the employee helping us began to process our order. Kevin was very nice, with clear experience. He pointed us to a reasonable mattress platform / box spring. When that model ended up not being available he worked with us and got us an even better product. Overall great experience and we’re enjoying our purchase.

We hate furniture shopping, but we needed a new king mattress something fierce, so we comparison shopped at 3 stores on the NW side: Mattress Firm, Longs Mattress, and American Mattress. We stopped by Marks Mattress too, but the NW location appears to be permanently closed.Mattress Firm was our first stop, and Jacob & Kevin did an excellent job helping us compare the pros & cons of the various types of mattresses available and find out what was most comfortable for us. They were completely upfront about pricing and current deals, and we narrowed it down to 2 different plush hybrid mattress options.Next we stopped at Longs. We really wanted to like something here, because we like buying local whenever possible. However, this is a $2-3K purchase thats going to impact how well-rested well feel for the next several years, so we had to be realistic, and nothing here felt quite as good as our top 2 picks at Mattress Firm. Also, we found it off-putting that the salesperson chose to sell us on the quality of their product by telling us how terrible the quality was on the national brands. Running the other guy down is not a winning strategy with us.Next we tried American Mattress (after discovering Marks Mattress was closed). We found shopping here confusing, as they didnt have things clearly marked as firm, medium, plush like they did at Mattress Firm. We already had a pretty good idea of what we were looking for, and gave the salesperson a rundown of what we liked at Mattress Firm, and that we wanted a hybrid plush mattress. The salesperson here insisted we start at square one and try temperpedic and hybrid mattresses of various firmnesses, even though we had already narrowed it down to a hybrid plush. It wasted a lot of time and had us needlessly coming into contact with extra surfaces. This salesperson also didnt seem knowledgeable about the products, which made it hard to compare. A frustrating experience here all around.We returned to Mattress Firm, and made a final selection. Jacob & Kevin were a delight to work with. No pressure, never a bad word about the competition, and both of them were knowledgeable about all the mattresses on offer. They made an unpleasant chore surprisingly enjoyable. We could have saved time and hassle today if we had not bothered with the other stores.

Salesmen wasn’t pushy at all. It’s nice to be able to shop and think for yourself. Will be recommending this location to anyone needing a mattress. Only thing I could complain about is I couldn’t pick it up at the store and sleep on it that night.

My wife and I was very satisfied with the service and the patience we experienced while trying to make a mattress purchase with so many questions answered to help us understand whats involved in a mattress and also the comfort of the various comfort level between soft,medium,and firm.

Had a wonderful shopping experience at Mattress Firm. Kevin is an epitome of exceptional customer service. He understood our requirements and went over a wide variety of options on both spectrums of the budget (incl. clearance items). He then gave us ample time to pick an option that best fit our needs without trying to up-sell a specific piece of mattress. All this while expertly managing another customer who happened to proceed to purchase as well! Special kudos to the staff for having enough play material that kept our kids engaged while my wife and I shopped in peace. Thanks, guys - we will be back for future mattress needs!

Very nice salesman and very well knowledgeable salesman about mattress

Mr. Kevin really helped us to be satisfied with our purchase.

Great place to shop for mattresses! Kevin and Jacob were very knowledgeable, professional and helpful!

Very knowledgeable customer service, made for an easy purchase.

I am very pleased with my experience shopping for my mattress. Todd was very helpful and answered all my questions. I never felt any pressure to purchase and was given the time and space to make my decision. I purchased on a Saturday and received my delivery first thing Monday morning. Great Service!

This place was super helpful when buying our mattress. We were well due for a new one and had no idea what we were looking for. Richie and Josh at this location were knowledgeable and patient with us as we tried about every bed in the store! Have no complaints when it comes to delivery and we have truly enjoyed our mattress since. Highly recommend this location

We had a great experience! We found the perfect mattress and pillows! We were there for about 2 hours and the salesman, Josh, spent all of his time to make sure we found the perfect mattress. He seemed honest and did everything he could to make us happy. He also sold us two incredible memory foam pillows that weve been using and our sleep quality has already improved. We cannot wait to receive our new mattress. We will do business with them again if we need anything mattress/pillow related. Josh knew the products very well!Update: we love our new mattress and adjustable base and head. We also love our new sheets. They were the cheapest ones they had but they seem silky and were very happy with it!

Kevin made our shopping experience awesome! He took care of us from beginning to end and we are super excited about our beautiful mattress! Thank you Kevin...youre the Best!

The sales team here is extremely helpful and friendly. Had a good time talking with them while picking out my mattress. I got an incredible deal along with a free frame and protector and saved almost $400. I highly recommend checking this place out

I walked in the store in search of a new mattress and Josh came and made my day! Had the best service from him and made me feel welcomed right away. Helped answer all my questions before I could even ask! He made sure I received the best care and explained each mattress I’d try ha. Couldn’t ask for a better experience to purchase my sanctuary.

I highly recommend this place! I went to 4 stores before this place and absolutely had the best experience here. Richie was excellent help! I told him my budget and he did not show me anything out of my budget. I got a great mattress for a great price.

Great customer service great prices love the store

I came in to find a great quality yet inexpensive mattress and box spring for my new home. Richie and Josh were not only patient, but gave me a great deal!!! Richie took his time with me, allowed me to try several types of mattresses to see what fit my needs, in addition to staying in my price range! I will definitely be back and tell others about how Mattress Firm provides awesome customer service.

Very friendly, knowledgeable, and professional service. Todd was able to work with me and find a great value that fit within my budget. Would definitely recommend!

Richie was wonderful through out my entire process. Very informative and did not try and rush me. Left with great information and returned that same day to purchase my new mattress, mattress protector and 2 new pillows. I cant recommend this store enough. Good job!!!

Todd has taken very good care of us on two different occasions. He really worked with us to find us a great deal. We actually bought 2 mattresses! Would highly recommend this store and recommend asking for Todd!

Worked through our mattress selection with Josh. He was very friendly and informative and helped us find a great mattress. John the manager worked with us on pricing which was wonderful. Richie with financing was also nice. Overall we had a great experience and got a great price on our stuff.

I loved my experience at this mattress firm location! I had never been to a mattress firm before and when I walked in I was immediately made to feel welcome by the staff, Josh in peticular! He managed to find me an amazing mattress and box set that was perfect for my budget and also perfect for my sleeping style. I would recommend this store to anyone!

The staff was friendly and attentive. They asked what I was looking for And my budget before showing me anything. Great attitude and patience.

Josh is awesome! We came in wanting to take a mattress home today and were very particular on our requirements. He found us the perfect mattress at an amazing price. Well definitely be back with our future mattress needs.

I want to thank Josh for helping to make my mattress and adjustable bed purchase so awesome. He answered every question we had and took his time to make us feel great about our purchase. I highly recommend that if you are looking for a new bed see josh. Absolutely no pressure at all just great service!

Stefan did a fantastic job at meeting all of my needs and making sure I left happy. He was extremely knowledgeable and understanding. Will make sure I come back to visit him in the future.

Came in for the Labor Day sale and they were able to work on price for me. Very friendly service and will be back for future purchases. Awesome business.

Kevin was very helpful. We truly appreciated his knowledge and patience!

Richie and Josh were so great in helping us pick out our new mattress! We came in with some idea of what we wanted, and they listened to our feedback to help us pick out the perfect set. I cant wait to enjoy it for years!

Absolutely incredible service. Very, very knowledgeable staff. The staff was very helpful in alleviating all of mine and my husbands concerns in investing in a new mattress. I highly recommend visiting this Mattress Firm if you are in the market for a new mattress!

What an awesome experience! Joshua and Richie were phenomenal! I was able to get the exact mattress I needed and they were so pleasant and helpful. Wonderful experience and I will be sure to see them for all of my mattress and sleep needs!

Richie and Josh were really helpful and had what we were looking for in stock. We had tried several other stores around west side of Indy before coming here. Next time we will be going here first! Great service.

Mattress Firm has provided phenomenal service EVERY time we’ve walked in the store! We’ve purchased 3 mattress sets from there in the last 3 1/2 years and have been very happy. Today the sales rep kept adding extra little discounts in addition to the July 4th sale prices. Very pleased and the delivery and optional free haul away system is great too!

They dont take cash money unless you have the exact amount. I told them the day before I would have cash the next day. Told me i would have to go get change some place. Well they lost out on a $1462.92 deal.

Desmond was very kind and straight forward. Answered my questions with clarity. Fast and easy mattress buying experience.

Very nice people, and reasonable prices.

Went to the store this week.Desmond was really helpful, he got me what I needed it and also got it delivered it the day that worked for me.Excellent service Desmond.And the delivery guys very nice, polite, helpful and on time.Difficult to find this kind of great service.Patricia

We got wonderful service at Mattress Firm! Josh and Richie were awesome and answered all of our questions. The whole process was fast and easy. We are very excited to try out our new bed!

Great customer service and great prices, Kevin Bakeman the manager was wonderful to work with and very helpful and patient. The delivery was setup for next day and delivery guys were wonderful and early!!!

Great service! I found just what I needed

Josh & Richie we’re very helpful & patient with us. The mattress is great. As being a new resident to Indianapolis, they’ve had the best customer service we’ve experienced so far (compared to the other services we’ve received-moving company, getting appliances, maintenance on our house, etc...)I highly recommend Matress Firm - Traders Point location.

Todd and Stefan helped ya girl with big girl stuff today! So grateful for how much help they gave me and I am going to open this bed and go to sleep AS SOON AS I GET HOME! PERIOD

Josh was terrific, spent a lot of time helping us and he even stayed way past closing time. He is very knowledgeable and has such a friendly and outgoing personality. We are excited to get our new bed!

By far the best experience I have ever had while shopping for a mattress. Josh and Richie were super helpful and not the typical pushy salesman. Would 10/10 recommend this store to anyone looking for a new mattress.

Excellent customer service from the time you walk in the door. Friendly and not pushy to make sales. Will definitely be coming back here for my next mattress!

They were seriously wonderful. I just moved to the state and needed a bed. They were patient, helpful, very friendly, and helped me find a mattress in my budget. I absolutely recommend coming in and having them help you find a great bed.

Josh was great! He answered all of our questions and made our experience a great one. I would recommend anyone in the market for a new mattress to check this place out and ask for Josh!

Great Service. Great Product. We started here then went to about 5 other stores before deciding. We ended up right where we started. Thanks, Todd.

Fantastic experience and really nice people. Explained the different types of mattresses and what they each entail, and helped us make a choice that will work well for us. Todd was really helpful.

Richie Rashid was very personal and professional! He made sure that all of my questions and concerns were answered. Richie thoroughly walked me through the financial process! I highly recommend this location! Thank you!

Great service! Very clean! Todd is very helpful and awesome!! We’ve been looking for a new mattress for a while and found the perfect one here!

Desmond was a very helpful guy, very respectful and polite. He helped me find a nice mattress and I recommend this store for anyone looking for a mattress.

My wife and I had an awesome experience buying a new Mattress during Labor Day. We saved 1400$ ask for Rob Wilson. Self professed knowledgable nerd of Mattresses and music :) 5 out of 6 stars!!

An Amazing place to shop. Top Notch Service! Josh was amazing sales rep. Knew the answers and just what we needed. This place treats you like you are always their number one cusotmer.

Good customer service and good deal overall. Easy to work with also. Josh was very informative and helpful.

I came in for a mattress for our spare bedroom. Richie helped me pick one out and get a great deal on it. I was in and out of the store in less than 20 minutes. I would HIGHLY recommend anyone to come here! Thank you Mattress Firm.

Very excited about my new Serta mattress and bedframe. Kevin was SO helpful, patient and honest. It was such a laid back (haha) shopping experience. I would definitely recommend Mattress Firm and this location for any friends looking for a new mattress. Im really glad I chose to actually lay down on several mattresses before purchasing a Purple, turns out I found Serta more comfortable! Thank you!!

Wonderful shopping experience. Josh was very informative and helpful. I cannot thank him enough. No pressure but very helpful!

Josh was amazing during my mattress purchase process. Very approachable, very knowledgeable, and helped me get set up with an awesome mattress. Would recommend to anyone

Todd was helpful and attentive to my needs. The process was easy and stress free. Would recommend this location to a friend.

Very knowledgeable... Made buying process so easy. Josh was wonderful and saved us almost a $1000 and provided free delivery...

Appreciate the conversation and honest service. Richie was extremely helpful and answered all of our questions. Would recommend to everyone we know.

The employees at this location are FANTASTIC. We were looking for a new mattress set and they were terrific with selection, information, options, service and professionalism. I would recommend this location and all of their employees.

The salesmen were great; we didn’t feel pressured at all! It was a great experience!

Great deals! And AWESOME customer service. Hafizur was so friendly and nice! Definitely recommend this location

Great experience for finding my first mattress on my own! Josh was a great help to find my perfect mattress! Definitely recommend this place!

Saved 1/2 on my marress and had a very helpful sales person. I will definitely shop there again.

Got a mattress and adjustable bed frame. Over $100 for delivery and set up. Within a month piece came off frame. I called and was instructed over phone how to fix. Manager was rude. If I have to it fix myself, why did I pay over $100??

Richie took care of us and helped us pick out a great mattress on a budget. Super friendly and low-pressure. He wanted what was the best for us.

Josh and Dee were very helpful! Telling everyone! Shop here for good service, great pricing and comfy mattresses

Keegan was helpful from the moment we walked in! We are new to Indiana and he helped get us the best deal we have seen! Thank you so much and would definitely recommend this location and him!!

Good customer service and a decent deal!

This was the first place we visited when looking for our sons mattress. The staff were available and friendly, not pushy. And they helped us find exactly what we were looking for in our price point. I honestly didnt think that findings mattress would be this easy. Plus they have legos for your kids to play with while you shop!