Christian shared his knowledge of the product and showed a willingness to answer my questions, as well as provide extra information, in a way which made our interaction enjoyable.It felt more like we were having a conversation. And it felt like his focus was to help me find the product which best suited my needs.I was considering purchasing my new mattress from one of three places.And I had the intention of coming in, checking your product out, and then returning home to decide with whom to move forward.At the end of the day, nothing is better than the human touch.So I scrapped my initial intention and purchased my mattress then and there!And then I did a victory lap around your central display because I was so pleased with my experience and excited about my new mattress. LOL! I’m glad I was the only client present!Thank you for offering a product designed to provide a safe and healthy sleep.And thank you for offering what seems to be a healthy environment for your employees.It’s felt on the receiving end!!!I mean, even the young man who answered the phone earlier this week made me want to come in and try your mattress!

We had a great experience working with Christian at Naturepedic in Beverly Hills. We went to the store seeking a mattress after placing an order with a competitor who promised us a speedy delivery. After 5 weeks we were still waiting for our mattress and decided to try Naturepedic.Christian exceeded our expectations. He was very patient with us as we tested the various mattress options in the store and was very thorough. We placed the order and received our mattress 2 days later (and after the wrong mattress size was delivered Christian personally drove to our house to bring us the correct size). The customer service we experienced here was superb.

Would like to leave a positive experience review for the customer service with Christian Gonzalez. When you buy a mattress costing 4K plus, you have lots of questions around the options, choices and what is best investment to make. I am very grateful to Christian who guided me through this journey. He answered by phone the list of all my questions, very clearly explained pros and cons of the available options. I ended up buying EOS Trilux, one side cushion firm and other just firm. I really liked this customization option for both sides so that nobody need to compromise their comfort and sleeping habits! Christian even suggested how we can change the layers between both sides if wish to experiment with the firmness. Very excited about the purchase, now looking forward to delivery and trial of our new ORGANIC comfortable mattress!

What a wonderful experience shopping for a mattress at Naturepedic! Daleth gave us his full attention and helped us to find the just right mattress for my wife and I, even with our differing preferences. He was personable and knowledgeable and walked us through how to adapt our mattress over time or for potential body changes like pregnancy. We are excited for the delivery of our EOS Pillow top King mattress (one side firm and one side soft) as well as our adjustable base and crib mattress.

Highly recommend. We are a naturopedic family for our grandson. Best mattresses available for all phases of our grandsons convertible crib to full-size bed. Customer service and attention are stellar.

Melchor was so helpful! This was a painless mattress shopping process. The mattresses arent cheap, but they are high quality. They made an appointment so you could be the only one in the store and had fresh paper to cover mattresses for each new customer. There was also ample hand sanitizer, and the salesperson was properly masked.

I bought my bed a month ago and LOVE the way it feels. I really like the quality of the material and the way it conforms to my body. Mel was great in recommending me what I needed based on what I was telling I was looking for. The fact that you can change the pads from soft - hard was great for me as I love hard surfaces and my wife loves the extra soft cushion. With this bed we were able to get what we were looking for as when I hit the bed I fall asleep right away. I also ordered the comforter and pillows which makes things much nicer for the bed. Will definitely recommend and we will be placing our kids beds order this weekend.Adrian

We are so impressed with the quality and craftsmanship of the Naturepedic mattresses and the incredible service provided at the Irvine location. Christian spent over two hours with my husband and I to help us make the best mattress choice for our specific needs. He was so helpful and made great suggestions. Thank you, Christian!

These mattresses, pillows and sheets are the BEST you can buy in terms of comfort and healthy materials. We have such peace of mind knowing we are free from the toxicity of chemicals.The staff is friendly, knowledgable and relaxed. There is no pressure and we actually took 3 visits to make our selection. Five stars for Naturepedic!

I’ve been shopping for a new bed for a while and have visited quite a few stores by now, and have also looked at many beds online. In my online searching I came across the Naturepedic store in Irvine, CA, right here in my hometown, and even though I figured it would probably be completely out of my price range, decided to visit and have a look. I can’t say enough about how impressed I am with this store. I was immediately greeted by Christian, who spent a lot of time answering my questions and explaining what makes these beds different from the usual collections found at the department stores and mattress chains. Christian was so patient with me while I tried the display beds and asked a multitude of questions. Both he and the other gentleman in the store seemed genuinely interested in helping me select the right products for my needs, and within my budget. They gave me a very generous quote and unlike some of my other experiences at mattress stores, I NEVER felt pressured to buy. They understand that a bed is an investment in probably the most important piece of furniture one will own, and they encouraged me to take my time to make the best decision. As for the product, again, I just can’t say enough about the quality organic materials used for the mattresses, pillows and other items and the detail and craftsmanship in creating these amazing beds! They are built to last, and some of the mattresses would only need the latex layers replaced (as opposed to buying a whole new mattress ten years later), which is wonderful not only for one’s budget but also is much better for the environment, that the coils have such longevity. I am still deciding which bed to purchase, but I can definitely say this: I will be getting my next bed from Naturepedic! I also commented to Christian that when my daughter and her husband have their baby, I know where we will be coming to get the crib mattress: what a great story about the company founder who wanted to create a healthy bed for his grandchild. All said, I would highly recommend Naturepedic for their great quality beds and for their outstanding customer service! This is a company that truly cares about people and the environment in which we sleep and live.Thank you!Donna Hudson

Melchor was amazing! His breadth of knowledge combined with his helpfulness and guidance made the shopping experience a breeze! He was attentive when we were in the store and very quickly responded to questions via email. The buying process was painless and super quick! I would highly recommend him and this store! Thank you!

Naturepedic Matress Gallery in Irvine has 100 percent authentic certified organic beds. Great selection and outstanding customer service. You will be treated like family. If you are looking for a quality made organic mattress with an exceptional warranty be sure to go down and meet Melchior and Christian. You will be so glad as they are experts in the organic mattress industry and stand behind their superior products.

The Naturepedic Store is great. Christian and Melchior were extremely helpful in finding the exact mattress that met my needs as far as comfort. I love that the mattress is non-toxic and will last for a long time. Christian and Melchior are both extremely knowledgeable about mattresses and what I loved the most is that they were not high-pressure sales people but instead they truly wanted what was best for me!

Really great place, high quality products and good customer service. Very great ambience since it is a small store and is a different vibe than a bigger mattress store.I recommend this place for quality mattresses and great service.

Excellent service. And customer attention. Answered all of our questions to satisfaction. Quick processing if the finance option. Will totally recommend others. Great brand and the store was totally reflective of it.

See Mel if you drop by. We had an idea of what we wanted in our next mattress. We have a few of the baby naturepedic products so we were already familiar with the quality. With Mels help we found the right match in firmness. Mel walked us through every detail from the options, materials, etc. He explained the pros/cons and answered any question we had. Mel even followed up after our visit as he was tracking our pillows that had shipped!

My wife and I were looking at baby mattresses and were a little confused about what option to go with online.We decided to go into the store and get more information. We dealt with Melchor who was very helpful and took his time explaining the options to us and ultimately we bought the right one on the spot.We will be going back when we need a mattress for ourselves!

Excellent customer service and products! I have purchased mattresses from this store two times and have received excellent assistance both times. Sales staff are very friendly and knowledgeable, and patiently answered all of my questions. Highly recommended!

Melchor at Naturepedic Irvine had extensive product knowledge which helped me select the right bed for my daughter. The shopping experience was so easy. I will definitely be back when its time for me to buy a new bed.

Our experience at this store was awesome! We were able to try various combinations of the different arrangements of the EOS mattress and asked tons of questions. We were give tons of help and advice!

Great store! I loved working with Melchor. He is very knowledgeable and dedicated.

I came in for an organic mattress protector to use on a mattress we bought elsewhere. The staff member was very helpful and had us out the door in a timely manner. I’ll definitely be back for a topper and/or mattress in the future.

The staff at this lo action are very helpful and informative. No pressure in buying their product, but help you in any way to decide the best mattress for your need. My husband and I met the manager on our first visit and he walked us step by step to see which mattress would meet our requirements. They moved, mixed and matched the latex mattressso we can feel the firmness of the mattress. We ended up buying two mattresses that day. Thank you and we love our mattress. We will definitely come here again should we be in the market for another mattress. I have highly recomended them to my friends and family.

Store manager was extremely helpful, patient, and informative. We had a great experience and highly recommend the store in Irvine.

The service I received from Christian at Naturpedic in Irvine was great. They know the products well and were able to advise me on the right mattresses. The mattress is super comfortable and adding the wooly topper was the icing on the cake. My guests say they feel like they are sleeping at a hotel. Obviously with none of the toxic chemicals to worry about.

Mil was very helpful and knowlegible, and has the right attitudeBased on his superior service I will recommend your store to my friends. And certainly I will always go back for my mattress needs

My boyfriend and I LOVE our naturepedic. After doing extensive research on all the natural mattress brands, we decided on naturepedic. Our store experience was amazing, with a totally non-pushy salesperson who just wanted us to find the perfect fit. We’ve had it for 1-2 years now and are obsessed! Next we’ll try out the pillows.

I had a great experience shopping at Naturepedic. Melchor was knowledgable and willing to answer the many different questions I had on the materials and manufacturing processes of Naturepedic mattresses and pillows. If youre in search of a new mattress, I highly recommend taking a look at Naturepedic. These mattresses are all organic and non-toxic, which is a major selling point to me and my family.

We got the mattress we wanted and Melchor was very helpful and knowledgeable about all of the different options and we felt zero pressure to buy anything. Overall a great experience.

Great Organic Mattress and service! I highly recommend Naturepedic Organics!Diane.

I was in the market for a new bed after 20 years. I had no idea where to start. I went to my local mattress store first to do some research. I spent two hours there, laying on different beds over and over, and asking million questions. I still didnt feel like I knew what I wanted, so I went home and poured over the internet for more information. After I came across countless articles claiming how toxic all those mattresses were, I was petrified! So I started looking into alternatives to foams, glues, chemical flame retardants.....Enter Naturepedic. As I continued to pour over the internet, I found more and more information about how bad name brand mattresses are, how toxic they can be, and how seriously sick you may get after sleeping on them for years. I also began to find great information about how to avoid all of it in the first place! There are quite a few newer companies who produce mattresses that are safe and non toxic, and I read up on all of them. Naturepedic was the only one that had a store local to me where I could lay on the beds and ask questions in person. The salesman I met, Melchor, was extremely knowledgeable and answered every question I had with confidence and in detail. He was extremely helpful, and humored me while I laid on all the beds a dozen times. He made me feel like he was really proud of the product, and believed in the benefits a Naturepedic bed could bring to my life. I felt relieved and confident that I would be sleeping soundly and safely with Naturepedic, probably for another 20 years.My bed was delivered by white glove service - which was superb, totally worth it, and highly recommended - almost two weeks ago. Absolutely the most comfortable bed Ive ever slept on! Its soft, cool, and I honestly feel like Im being hugged by a cloud. It had no smell of off-gassing when unpacked and set up, it just smelled, clean.In a nutshell, Naturepedic was the right choice for me. The entire experience was amazing and I couldnt be happier with my bed!

I very rarely leave reviews but the service and product quality this store provides is certainly amazing. As Im shopping for a true naturepedic organic mattress due to my husbands crazy allergies and my desire to invest in a product that doesnt consist of harsh chemicals. I came across this website and I found it too good to be true and you basically build your own custom comfort matters. I decided to visit the Irvine store on one my business trips to CA. Given I live in Texas I met employees Melchor and Chis in the store and these guys are the mattress gurus! I walked out purchasing 4 organic pillows 2 standard for my daughters and 2 king size for my husband. Which they were very kind and shipped to my house for free. I completely fell in love with all their products and soon ordering my custom EOS KIng mattress!! I Highly highly recommend this place.

The best customer experience

Friendly staff

Excellent customer service!