The process was so simple! The staff very nice and helpful. I shopped around a lot to appraise my trade in (Tesla model 3)and was thrilled with the highest offer—Carmax!! I also found a car to buy and that worked out perfectly, as I did not have to pay any sales tax that way!

We had the most pleasant car buying experience we have ever had on Saturday at Car Max Irving. First off their broad selection was amazing and we do not ever plan on going anywhere but here. We were helped by Juan Varela and his trainer Bryan Melendez. Talk about incredible service!!! I was emotional giving up my Jeep Wrangler for a more family friendly car since we are trying to start a family. They were both understanding and sympathized with me. They helped us get our perfect car a 2018 Audi A3 Premium. We are in love! We had to wait for a bit since Car Max was so busy, so they let us take a car and go get dinner on them! I could not believe the customer service. They always made sure we had water and were taken care of. Their hospitality was top notch! They thoroughly explained all our financing options and made the car buying process so smooth. To say we were impressed is an understatement. Everyone who we met at Car Max was so kind and truly seemed to want to help people buy cars that fit their needs. We will be referring anyone we know to. come see these guys at Car Max. Car Max is truly lucky to have such great people representing and working for them.

Great service in looking for a car. Encourage new buyers or someone who is shopping to book ahead for an appointment as they are busy and less staffed due to COVID.Did not purchase a vehicle but encourage you to try them out for your next vehicle purchase.

It was great. I had purchased a car from them. But I decided I wanted a SUV. I had previously had one and wanted to return back. So they were very nice about this. I got very good trade in value and my salesperson keep working with me to lower my down payment to what I had. I really appreciate him. He was also working with a couple besides me. He advised me to get one with lower mileage which is what I really wanted. I also got a lower interest rate. He wanted what was best for the customer. Thats a REAL salesman. I give him 5 *****AHMED SHAIKH

Right from the step of my cars appraisal to selling it, I had a top notch experience with Carmax. It was easy to get appraisal done and the offered rate was really good.Later it was really easy to sell the car. Took little less than an hour to do all the formalities and sell the car. No hassles at all. All the representatives were very friendly and caring.

Didn’t have the best experience but it wasn’t the worst. Not everyone was on the same accord very disorganized with information and I had to call and make sure the representatives who were assisting me were actually obtaining the information needed. However, I can say the final sales associate I encountered (Austin at the Irving location) did everything he could to ensure my family got the car we desired and with great service. If the evaluation was solely on his service it would be 5 stars.

Lauren Sheffield was amazing so helpful in getting us into the car we wanted!

Sold a car to the Irving CarMax location within the past week, and it was really a great experience. CarMax offered a good price, all the workers were helpful, I just sat and waited while the paperwork was finished up! Seamless process, and I would definitely recommend taking your car up there if you’re looking to sell. (or just do the online offer, they appraised the car the exact same in store and did not bring the number down at all)

Great market price compared to other dealers due to their large network. The process can be a little time consuming. Make sure you bring all of your documents. Employees were all very friendly.

Was able to get my daughter a nice car. Rees was a great person to deal with and very knowledgeable. If I need to do business again I would get ahold of him.

An easy stress-free experience from start to finish. Four stars only because there was quite a long wait after we had committed to buy the vehicle for the finance department to arrange for our trade-in payoff and new financing. I mean a loonngg wait. But still, we are very pleased and recommend CarMax to others all the time.

Very fast appraisal and hassle free sell. Great Experience. Kudos to this CarMax team. Will consider in buying or selling the car in future.

We are a wholesale buyer. On 9/13/2021, went to pick up 3 vehicles from Irving location. Simple enough! Took a cashiers check to the Business center to get those funded. Young Hispanic female was unable to find those purchases in the system. I repeatedly asked her to seek help of a supervisor or an expert. Her response was “I know what I am doing”, “you are the one saying the wrong company name”, “you didn’t buy anything” short of calling me a liar. I pulled up the carmaxauction.com logged in and tried to show her our company profile, transactions etc. She was still not convinced, she did not even glanced at the phone as if she had already made her decision. Eventually, someone else had stepped in and was able to sort out the situation but that wasted precious 30 minutes of my day and gave a bad taste in the mouth.Why do you have someone with this type personality serving your clients? Just because she is bilingual that shouldn’t give her free pass to be ill-mannered.Either, properly train her (if she is trainable) or have her work somewhere far away from clients. Please!!!

THE WORST PLACE TO BUY A CAR!!! If you’re reading this, don’t even consider!!!! Run go to CARAVANA! Carmax is unorganized the staff is rude and disrespectful!!!! Literally gave me false information. KELLY the “supervisor” told us we would be able to refinance our car with them “ not being able to accept or take my title bc I had a lien, even though the title had signatures of the previous owners releasing the lien! Spoke to BRITNEY another “supervisor” and asked her would we be able to still refinance it because it would be over the seven days she said yes. Said she understood the situation with the title. !!!!! Within five days of buying the car the brakes started squeaking so I called up and spoke to a girl named JASMINE and asked her what I could do she told me I would have to call back when the shop is open or I could just RETURN THE CAR… I come back and spoke with a man, He was rude, did not care what I had to say. I asked him if we could speak with Kelly… she happened to be busy! I promise y’all they were sweet talking me, knowing I’m a new buyer. I signed all the papers and now they can not do anything. WHEN I SAY RUN FROM THIS PLACE… RUN!!!!!!

The only reason I purchased from CarMax was they had the exact car I wanted at their Clearwater, FL location. I had the vehicle shipped and I uploaded all of the required information, applied for financing, online appraisal for the vehicle I wanted to trade in. I dont think any of that did a thing to speed up the process. It still took almost 3 hours to complete the trade in and purchase. Including cleaning the car that had spent 3 days since it arrived in Irving getting prepped. Which I dont think they cleaned anything, the windshield was covered in grime (on the inside) and I wiped down all the surfaces, the towel was covered in dirt. Dont expect to ever get an email or voicemail returned. Ever. Each time I called, I got someone different. Appointments werent with the person I was told they would be with and now Im trying to get someone to help with a key fob that straight up doesnt work (yes, Ive replaced the battery) but each call to the service department goes to voicemail, Ive left a message once, and called back a couple more times, to no avail. If at all possible, I wouldnt deal with CarMax again. They are only getting 3 stars because I did get a good price on my trade-in and my sales associate, Okla Ogwudile, was very nice to deal with.

Getting started was so easy!! The people greeting you was great to the guy giving you an appraisal it was just a great experience but trip 2 and trip 3 was horrible. The Hispanic girl at the front window (Finance) was so rude.

I was contacted in advance of picking up the car and offered an express experience, which was explained as being at the dealership for 30 minutes as opposed to 90 minutes. I waited 15 minutes past my scheduled appointment and people helping me would disappear for 15 to 20 minutes at a time. No one offered to go over the car with me and I found many more scratches than the photos depicted. One of two car remotes did not work and it took over 20 minutes for someone to help us and exchange the battery. In the end, the entire experience took over 90 minutes, so the express service certainly wasnt provided and clearly was misleading.

I never liked carmax, but this time I went to see a truck. I think car max should negotiate with their vehicles and work with more bank to get the the right deal.Also their system was trying to make me pay a lot when my calculations were different. Rip off

I went to the Irving location. Unfortunately, I forget the name of the man who helped me set everything up to purchase my vehicle, but he was very friendly and thorough. So was the man who walked me through signing all documents. It was a pleasant experience and didnt take too long, which was a bonus. I look forward to buying my next car here!

Busy place but buys cars sold ours here.

They gave me a good price on the vehicle I was selling for my son. The paperwork chase was another story. Long wait, but they were busy.

Absolutely fantastic experience with CarMax! Friendly, prompt and professional staff. Made me a great offer to buy my car. Dont waste your time anywhere else.

I did not have a good experience at CarMax in Irving, TX. It started off well but went awry mid process. So i was able to locate a car in the Houston, TX area. I paid the transport fee and the original location promptly shipped the car to Irving- it arrived two days later. They told me after it arrived a 126 point inspection would be done to ensure car was clean and in good shape. Three days after that, CarMax in Irving, TX called and said the vehicle was ready. I uploaded all of the required information which I was told this would save me a lot of time at the dealership. When I arrived, the car was filthy like it had been in a desert storm. Nothing like the photos. Also, the check engine light was on. Like- could you not have attempted to clean up the vehicle and let me know the check engine light was on? What was the point of the 126 point inspection. Well, THREE hours later, they still have not processed my refund. I understand there is a process and I have lots of patience but this experience has me not wanting to recommend CarMax to anyone I know. Communication is EVERYTHING! Also, my time was completely disregarded and I cannot recommend doing business with anyone who doesn’t value their customer/client’s time.

My experience with CarMax was mostly positive. I found the perfect car, but not without a few bumps in the road. The first car I requested from another location arrived about a week later, but it reeked of wet dog smell. I was surprised that they would even show the car in that condition. The next hiccup came with the second request. I wasnt notified when the car arrived, and someone else bought it before I had a chance to look at it. The last car from CarMax I bought it a different location. As I was driving home, a message appeared on the screen that maintenance was required, see the dealer. So I took it to a Toyota dealer, and sure enough, it required an oil change, air cabin filter, and steering alignment. I had it done, and now the car is perfect, but it would have been nice if CarMax had done the maintenance prior to selling it. Overall, I was happy with the transaction, but I did want to mention these minor complaints.

This place really is no haggle. Although I bought elsewhere, I was happy with the experience. I recommend getting your own financing as Carmax was twice what my bank offered me at another dealer. Not sure what the was all about?Staff are nice, professional, and no pressure.

The process took 5 hours and there was no snacks in the vending machine or even a valid reason as to why it took so long. I figured the process would be faster because CarMax was my lien holder but that made it take even longer. The employee told me that it was because it was from a CarMax that was less than 10 mi away and that I probably should have brought it from their location it would have made it faster. I didnt get the joke and quite frankly by that time I was over it all. I was told if I left they would not be able to hold my spot in line either even though they said I was 45 mins away from being next. I have always loved CarMax they are my first choice for looking for a car. The intake process was great. But the rest during this experience was a nightmare.

Loved working with Gerald Bridges. He’s very cool and was quick in process. And offered a great value to my car.

I purchased from here last week, it had to come from North Carolina, they didn’t call when it came in. I only found out it was ready by checking the ETA. The lady told me it was checked over and ready. They didn’t let us test drive it before signing because as we uncovered the lie, the car was NOT checked over. 3 hours later we get in the car and it’s DIRTY the lady told us she wasn’t able to take it back to service because it was “all the way back there and they had other cars” it hesitated to start but we figured we were doing something wrong. Now the car won’t start. We had to jump the battery last night. THIS IS A MERCEDES BENZ!! How embarrassing!! The managers took no ownership in making it a priority to fix. I had to call another location to see about getting it fixed sooner. Do NOT go to this location!

What a horrible experience. I spoke to about 6 different people in the entire process of trading in my (leased) vehicle. Waited 3 days to receive a quote of which they seemed happy to offer...and it took till the very end of the process, before handing the keys over, to find out that Carmax doesnt buy leased vehicles from certain institutions...now how is it not 1 of the 6 people I spoke with, let that process go as far as it did? What a joke.

Just sold our car at a extremely fair price to CarMax. The quote I got online was what they paid and I was pretty shocked because I expected the actual amount to be lower (as companies usually do.) The process of selling was slow and long. The lady at the counter quoted us for 3 hours and 45 minutes.. it ended up being 2 hours thankfully. Next time, I will definitely set my appointment to as soon as they open. Other than that, it was a great experience. I would definitely sell with CarMax again.

We recently sold our car to Carmax and had to make two separate trips, totally nearly 5 hours to the dealership to finally get this complete.While this is portrayed as a very easy, painless, and speedy process, it is not. We had all documentation prepared when we arrived the first night and after nearly two hours were told we would have to come back because our bank was closed and they needed to audibly confirm the payoff even though the verified paperwork was already there. *Our bank closed 6 minutes before they told us this, meaning, they spent nearly 2 hours with the paperwork before making that call.The next day, we took time off work to complete this process and my wife and I were told it will only be about an hour. Well, we left 2.5 hours later.I have NO IDEA what was happening night one for almost two hours because they had to rescan our IDs, refill out the paperwork from the first night, and re-create a profile in their system.After waiting the hour they said it would take I approached the associate working on our car (or so I thought) and she had not called the bank, and was in fact working on another individuals paperwork rather than ours.Glad we sold our car but people need to know that when they say an hour it will be 2+. Bring a lunch.

This place is an absolute joke when it comes to selling your car. I went back 3 different times, one requiring me to drive to downtown Arlington for the paperwork they needed, only to be told it was not what they needed by someone else.Ask for a manager, don’t mess around with anyone under that they’ll tell you the wrong process & have you there all day.

Very easy process - left the car with the appraiser and waited for the results. Once results came, went to the window to accept the offer and get a check. Everyone was very friendly and attentive. For a Thursday mid-day they were fairly busy and while everyone seemed to be working hard, my total time there was 2.5 hours so if you are planning to go sell them your vehicle, be sure you allow the time.

I got the help I needed, without the extra fees or pushy sales man

I have gone to Carmax for years, Ive never had issues with the cars I have bought from them and they have given me the most money for my trades, their financing is also very competitive, pretty happy with their sales process, I think you can really say the way car buying should be slogan they have sounds about right.

Excellent and got my car value

Awesome experience. Ask for Lori she was incredible and really patient for my daughter

I purchased a Honda Insight from CarMax in Irving. The process went very smoothly in the beginning. I had the car shipped from California which took a little over a week’s time. CarMax was supposed to do a final inspection of the car & call me to schedule a test drive when it arrived to their Irving location. I prequalified for financing online and completed my application over the phone. The only thing I needed to do was test drive the vehicle, make a down payment, and sign paperwork. They call it “express checkout”. During my test drive a maintenance light came on. The service team worked on fixing my problem while I made my down payment and signed paperwork. When driving the car home, the light came on again. So I asked the salesman if the service department could take another look. He informed me that they could and I would have my car back in a couple of days. It has been 2 weeks and the service department hasn’t even looked at my car. They informed me that it will be another week before they can even get to my car. At this point I do not trust them, this could be a lie too. It’s just been sitting on the lot. They have a 30 day money back guarantee and a 90 day warranty, but it doesn’t really serve you if they hold your car for 3-4 weeks and don’t properly inspect or fix any issues with your car. For all I know they just “fixed” it by turning off the service light. I have no idea if it has any other issues or needs any other maintenance done. Carmax was supposed to inspect the car before selling it. It’s also frustrating that I paid over $3000 down yet Im not able to drive my new car. They also did not follow up with me when I asked about cancelling the purchase. Once they have your money you’re no longer important.Update: Finally after 2 weeks I have my new car without any maintenance lights. I took 2 stars away from a perfect rating because of the long wait and because the car came with finger prints all over the rear windshield and a something crusty in the seats, but it’s nothing I can’t handle. Thank you. I’m content.

Its my 2nd time at carmax and i wanna say it was excellent service i get there as always.quick respons and perfect team .

I felt the car buying process was just for the SALE. Their was NO follow up call to Thank me for purchase. When I called back to my sales rep not even 20min from leaving the purchase to let her know that their was something wrong with the vehicle she told me to call service and make an appt. If I was the sales rep I would of ran to the service dept for my client, thinking that the sale that just completed just helped to feed my family. I guess I think different from the world....BUT I will say this NEVER again will I buy from that center. They didnt fix any of the repairs that were put in before the vehicle was purchased so I took it to my car body guy to fix and paint.It is what it is a SALE...ITS THE WORLD WE LIVE IN.

My experience was completely painless, from the person who managed shipping the car to Texas for me to test drive, to the salesperson completing my sale. All the folks involved were effcient and professional. Great customer service!

Not good at all. I had to wait a week to get the car bacause of the quality inspection. I got the car and the convertable top does not work due a missing Partition in the trunk. The quality control inspection should of caught that. I but I guess they didnt do it. I will never buy from Carmax again.

I felt like I did not get the service that I should have got, I told the salesman that I was purchasing the vehicle but I felt he paid more attention to my wife than trying to make a sale with me lm the one buying a car and my wife said she didnt feel comfortable with thesalesman really didnt appreciate thats why I didnt go back neither have I received a follow-up call

Very polite staff, clean well kept building and great customer service however their offer was $6,000 less than it should have been because they couldnt find the limited Night• edition in the computer pull down.At the end of the day money talks, and no amount of customer service will take precedent ove money on the table.And I went back in for clarification and re-evaluation so dont tell me you work with your customers. I was told oh well.

Friendly at first. Did not have the vehicle we were looking for, but we wanted to find out what they would purchase our car for. So, we waited a few minutes and someone came and collected our personal information and then asked for our keys. We said we would like to be present for them appraising the vehicle and he said why would you want to do that? And we replied because we have personal items in the vehicle. He refused so we left. We told him that was very rude and he LAUGHED at us. We then asked for our personal info back and he threw it across the table. We will never be returning to CarMax.

I purchased a Honda Insight from CarMax in Irving. The process went very smoothly in the beginning. I had the car shipped from California which took a little over a week’s time. CarMax was supposed to do a final inspection of the car & call me to schedule a test drive when it arrived to their Irving location. I prequalified for financing online and completed my application over the phone. The only thing I needed to do was test drive the vehicle, make a down payment, and sign paperwork. They call it “express checkout”. During my test drive a maintenance light came on. The service team worked on fixing my problem while I made my down payment and signed paperwork. When driving the car home, the light came on again. So I asked the salesman if the service department could take another look. He informed me that they could and I would have my car back in a couple of days. It has been 2 weeks and the service department hasn’t even looked at my car. They informed me that it will be another week before they can even get to my car. At this point I do not trust them, this could be a lie too. It’s just been sitting on the lot. They have a 30 day money back guarantee and a 90 day warranty, but it doesn’t really serve you if they hold your car for 3-4 weeks and don’t properly inspect or fix any issues with your car. For all I know they just “fixed” it by turning off the service light. I have no idea if it has any other issues or needs any other maintenance done. Carmax was supposed to inspect the car before selling it. It’s also frustrating that I paid over $3000 down yet Im not able to drive my new car. They also did not follow up with me when I asked about cancelling the purchase. Once they have your money you’re no longer important.

My wife and i love this location, the staff is friendly, professional and always very considerate. Steve helped us get our vehicles appraised which was a breeze and our saleswoman Chelsea was very patient and attentive when it came to buying process. We never feel pressured to buy a thing unlike ol’ clay cooleys sweat boxes down the road. We will definitely be returning for our future car buying and selling needs.

Carmax always comes through for me! It’s my second time getting a car from them. I really enjoy the fact that I can browse and do most of the legwork myself online before I even step foot at a dealership. I don’t know about anyone else but I’d rather not deal with salesmen if I don’t have to—no offense to anyone! Lol Love my new car!

I have always had a great experience with carmax!!! But this last time is so very poor!!! I have had a problem with the car nobody will call me back for a month now to fix the car!!! I just want to take it back😠😠😠 the customer service is horrible right now!!! Its impossible to get anyone on the phone to fix my issue!!!

U waited for over 5 hours to sell my car. I watched customer come and go ahead of me. Wheni asked Juan in the business office he told me to have seat and wait another 45 minutes within explaining. He was rude short and very dismissive. Will not be returning

Online experience was perfect, I found the car I wanted and I was able to reserve the vehicle at ease. I started having issues after visiting the dealership, It took about 3-4 days to make the purchase.Theres either lack of urgency or lack of leadership and everyone seems to be on their own program.

Never ever again in my life!! Came to sell a vehicle and all went well till it came time to deal with the so call business office. When I walked up to the window I didn’t understand why people were so upset as they dealt with the window staff. Well needless to say 3 hours later I definitely understand. If a person has to wait this long be upfront with them or even have some of the paperwork done electronically! The young lady I dealt with initially had a chip on her shoulder and stated I would have to wait 30 minutes initially and 45 minutes afterwards smh

The staff was very polite and great, but being there over 5 hours was horrific. Waiting on Finance to sign papers, is like waiting on paint to dry. Also, the internet sales coordinator should be taken out of the process completely. Everything entered was erased by her. Why, I have no clue. I feel once those 2 processes are evaluated, then things would go a lot smoother, and faster.

Process was super easy. I spent 15 minutes checking out the vehicle, 15 minutes providing personal information to the sales person and 5 minutes accepting the vehicle at my home the next day.

The process was very straight forward and simple, but the wait times for financing seemed extraordinary long.My biggest gripe was really that the car was filthy when I got it. When you make a purchase so huge, you’d think that there would be cleaning involved. I had a car shipped from another location, and I was able to come in to test drive the next day. The car had residue everywhere and gunk caked inside one of the car doors. My sales person told me they were “cleaning the car” but I received it in the same condition. I was so exhausted by the wait times that it left. This was eating at me- so I sent a text to my sales person asking when I could have my car cleaned/ detailed. I was told in short manner that car max doesn’t detail. It was odd because every other car I test drove was in fact clean. I explained the gunk and my sales person told me to come in- after his original push back, I didn’t even want to bother coming back in. I just paid a car wash to take care of the issue. The sales person isn’t in control of very much, but this was something he could have corrected without pushback.

Going to keep it short. Suzy, she’s the one you gotta go in and ask for her! Definitely patient and understanding in all my concerns! Highly recommend her!

I sold my car to Carmax. The process was really smooth and easy. The staff was friendly and efficient.

I had such a great experience buying a Nissan Rogue from Juan! He kept a close eye on the inventory and worked very hard to make sure I loved the car I bought. One day I came in when he wasnt there, and he even came in before his shift to help me out. He went above and beyond to help me find the best option in my price range with features that I thought would be out of my price range. I would recommend Carmax (Juan specifically) to anyone looking for a hassle-free way to buy a car.

Selling a car to CarMax could not be easier. Was quoted a price online and they purchased it for the full quoted price. Less than a hour start to finish.

Not sure what’s going on with Carmax services and parts department. I have literally been calling this particular location everyday for almost two weeks for service for my car and no answer each time, automated voice service have you leave a message for no one to call you back. Called the business line and they quickly transfer you back to the same line ..no answer, definitely changing locations.

Probably one of the worst experiences Ive encountered. We had the deal finalized online and got to the place to test drive the car and the car was mistakenly not there to only learned the car was sold. So now we were forced to go through the process all over again. Rerunning or credit and searching for documents etc. All the information that was given to us over the phone apparently was incorrect based on the manager in the building. We were there all day and I had to take off work and it was supposed to be a simple test drive sign papers and out.

I’ve purchased a vehicle. While within the 30 days, I began experiencing some issues and taken the car in for service. The subsequent 3 weeks have been a nightmare.

I Bought My Car Here About 2months Ago They Promises “Reliable Cars” Yet My Car Has Broke Down Twice While I Was On The Highway. Brought It Back 3 Times To “Fix Every Problem” But Im Still Having To Deal With MAJOR Issues!

Service Department does not meet standards! I purchased a vehicle and CarMax so called 100 point inspection never took place. My head light was out, my windshield wipers were broken (during April showers), paint was never buffed out, car was dirty, and etc. I scheduled an appointment with Jordan and waited and hour to be seen. Just for them to say they had none of the parts (waste of time). Jordan was supposed to call me once parts arrived, I waited a week and no call back. I called him and he said he forgot. I’ll give him that pass. We scheduled a Saturday drop off and loaner car pick. Just for me to get here today and no one knows what I’m talking about. Jordan never complied the appropriate paper work nor did he prepare a loaner car. Now I’m here waiting and their saying it will be a minimum of 1-hr, maybe 2-hrs. But that was only after I refused to just come back Monday... I’ve wasted my time long enough. DO BETTER JORDAN AT THE IRVING,TX LOCATION.On the other hand, Sly from the sales department was great!!!

Be sure to cancel any plans you have for the day if you plan on coming here. Got here at 12:20PM for my appointment at 12:30. I’m still here and it’s past 6PM. It only took me 20mins to pick the car I want to buy. So that’s almost 6 HOURS OF WAITING. (Still haven’t got to the part where they prepare and I sign papers, so I’ll probably be here another hour or so on top of that). If you absolutely want to buy from CARMAX, don’t waste your time in the Irving location. It annoys me to see how they respond to the reviews saying that they care about their customers.

Excellent customer service sold our suv was offered way more then the original dealership we purchased from

Out of the 4 offers I received, Carmax exceeded all others and the process was super easy. Thank you so much!

I purchased a 2017 Range Rover sport from Michael Linton. He provided an excellent buying experience at CarMax Irving!! I would highly recommend him to friends and family - it was a no hassle, no haggle experience which was key for me to make the purchase.He’s a rising star.

We are a dealership and purchase many vehicles at the auction. We have been calling for months about many titles. Each time we are told something different, and yesterday was the worst experience. I spoke with the manager Ruby who started the conversation off with... we completed this and yall should have the title. I then explained no, we never received and was last told Carmax needs a AOF to finish the title. She then looks at the record to say... oh yes. So after months.. nobody has been working on it. She was very rude and even ended the call in my face because I was asking her when I should call back because they NEVER return the call. If she is this rude with a customer.. I see why they are so backlogged because employees probably ended their employment because of her nasty rude attitude.

Very pleasant and easy. The sales people were very helpful. This is my second vehicle purchase at CarMax Irving location. I highly recommend CarMax.

Off rip, the whole transaction was cool! Derek and me hit it off talking about how much we loved Miami and Chevrolet Cavaliers....this was no ordinary visit and definitely not the car dealership feel atmosphere. I literally spent 1 hour and 36 minutes here from the time I walked in til the time I drove off the lot with the car. Derek was with me majority of the time and even when he handed me off to Brittany (sign papers), I was Allstate (in good hands). Neither of these guys had an I dont want to be here face nor was the conversation dry. Both employees were able to connect with me as if we were.....friends....and I can appreciate that. The place is huge, clean, and quiet might I add. I would definitely recommend someone else here!!

Horrible scammy place! My friend who almost got scammed wrote her review on Yelp, howeverI feel like this needs to be shared on here. She was originally quoted $4000 for her car, then she went inside and then an employee told her a couple minutes later that her car was not turning on anymore. They “jumped” the car and it still didn’t work so they offered her $1500 for it. Next day, she goes back to get her stuff out of the car and checks under the hood to see if they happened to disconnect her battery and turns out THEY DID. She went to confront them and they ended up giving her the original quote for $4000 since the car was working perfectly fine after she reconnected it. Future customers: BEWARE and always check to see if they disconnected the battery. This place disgusted me with this scam and I would not recommend it to anybody.

I bought a car at this location this past weekend and it was a frustrating experience in terms of wait time, but an experience that was single-handedly improved and saved by an OUTSTANDING employee: Alex.I prefaced actually going in and purchasing my car by uploading all of the necessary documents into the CarMax online Before your visit portal so I thought this would make the actual process of picking up the car streamlined. I was sadly mistaken.Upon arriving, I met Alex, the CarMax rep that guided me through the process, and proceeded to learn that the online portal for uploading documents is anything but robust.Alex, being the good sport he is, took the time to fix whatever problems the system through at him. He ended up having to print my documents, rescan them into the system, and then wait an absurd amount of time for the final documents to be ready for me to sign.I arrived there at 4pm and didnt end up leaving with the car until after 6:30pm. This seems like an extensive amount of time to wait given the fact that I had everything required for the purchase already submitted before walking through the door.I cant stress the fact enough that the only difference between me having an awful experience and having a decent one was the personable, friendly attitude Alex had about the whole thing. He was very transparent and had some great conversation to cushion the long wait time. He truly deserves the praise of management (as well as a raise (dont be cheap when it comes to retaining model employees, CarMax)).

Went in to get a vehicle, test drove and the next day asked my rep to detail the car. The car was used I understand, but presentation wise just to test drive, there was crumbs all on the flooring, steering wheel was sticky, the car smelled terrible, in general the car was dirty. I was then told the car would not be detailed until the car was purchased. Okay, understand in some way? Why waste time cleaning a car until it gets purchased however to bring it to test drive dirty like this ... a shock. Then I come the following day to purchase this vehicle, and they did not decide to start the “detail” process until i was waiting to officially sign. I get the vehicle and the car is cleaner than what it was originally, the steering wheel still sticky. The following day, I take a better look at the vehicle trusting they would do a good job because it’s a dealership they should do more than enough. Well come to find out, there is still stale fries under the seats, the side of all the chairs are still dirty with crumbs everywhere. The sunroof glass itself had residue from a beverage still, the shift area still crumbs everywhere. presentation wise the car was filthy, I never come to write a review however, this just amazed me due to the fact that the first vehicle I purchased from car max last year was amazing. For me to come and have trust to purchase a second vehicle from them and to get such terrible presentation on this was just a shock.this is a vehicle I have been wanting for so long and to just be displeased because of a dealership being incapable of just cleaning the car. I had to go out of my way to clean this vehicle on the second day I had it.

What a great way to sell a used car!!! I got an offer online, took my car in to confirm its condition, and walked out with a check. Kim was super knowledgeable and very professional. We are customers for life!

I sold my vehicle to CarMax. I went in one day and had my car appraised and the value seemed very fair. I went back 2 days later and complete the transaction. I owned the car outright so it was a pretty simple transaction with no other lien holders. I checked in and was told there was no one in front of me and they would be with me in about 15 minutes. I walked out 2 hours and 15 minutes later. The business office was a mess. Understaffed and not well trained. The sales people were frustrated and every customer (buyers and sellers) were frustrated. Huge bottle neck in the process.

This was easier, faster, and more importantly more fair than I could have imagined. Went in to sell with my quote from online. Took under an hour for the entire process and walked out with a check that was in the top 90% range of what I would have expected in the market selling on my own.

Selling my car with CarMax was so easy! I’d do it again if I had the chance! Everyone was very helpful and they gave me exactly what I was looking for!

It was very great with the sales representatives that helped me and my wife thanks

Quick and easy process! Ahmed was friendly and efficient.

Straight lost a DL and Koby (the salesman) just shrugged it off.He was extremely careless, didnt respond to ANYTHING that was sent to him.The guy is the WORST.Update!The DL has been found by a DIFFERENT employee. Koby left in the back and swore to us they he directly remembers giving it back. My take away from CarMax now?Well for one the salesman are not honest.

I have bought multiple cars from this location and always had a great experience. Two weeks ago I went in to test drive and purchase a Mercedes GLC300. In spite of it being a very rainy day, the car looked and drove like new. I was given about $3000 more than I expected I my 9 yo trade in Mercedes. The entire process was smooth. The new electronic signature system took a little longer to process and print than the old paper version but everything else went very well. I love my new car.

Was able to sell my car at a reasonable deal. Business process took longer than expected but they were professional.

I had good experience selling my car to Carmax

BE AWAREThey will run your credit without consent.They will also lie to you to get you in.

Great Service, & I will advise Anyone looking for a car to give CarMax a chance.Best In Town 👍

Super nice. No pressure at all. They dont make commission so the sales associates just give you info to help you make a decision.They were a little slow because it was busy, but great experience overall.

I bought a sedan from CarMax recently. This was my first CarMax experience. Ive purchased many cars over the years and I will say this by far was one my most pleasant experiences. It was painless, seamless, quick and easy. No extra fluff and annoyance that comes with buying from a traditional dealership. I was in and out the door in less than 2 hrs. It also helped that I secured financing through my bank prior to making my visit. Initially, I found a car online but it was in a location 110 miles away. I requested a transfer and the car arrived in 2 business days. I took the car for a spin, it was in good shape and we got the paperwork drawn up. All staff members encountered from the rep Sean who confirmed the transfer, the individual scheduling my appointment, my sales consultant Ahmed Shaikh and Zahira W. from the business office were prompt, courteous and helpful. I would definitely recommend CarMax for your vehicle purchasing needs.

Staff is very friendly and made the process of selling my car easy.

Salesman was very helpful and respectful, several issues arose during the process, all of which were on my end, and he was patient and kind. Car was shipped in from out of state and arrived early, my only reason to have 4 instead of 5 stars is that the car was dirty inside and out upon delivery, it should have been detailed inside/out IMO as it was a 70k car.

These guys were great made the car buying experience very easy. Also handled my requests for the issues that I noticed with the vehicles, without any problems.

Linzie was AWESOME!! No pressure...answered all my questions and courteous and professional!

Shannon Rivers is a service operator there. A lot of these dealerships don’t care about you or ur warranty after you purchase a Vehicle. But she researched and dug deep to find mine. She never said she would continue looking or call me back after we first talked. She couldn’t find it and told me to check my paperwork. Low and behold, a few hours later she called me back and found it. That’s going above and beyond.. give her a raise and more people like her ASAP

Updating because my comments will not show. For being a first time purchaser this was not the kind of experience I expected. Y’all docked points off my credit for running it a couple times now I’m stuck with no car and all the struggle you guys gave me. I really wish I never went to CarMax in the first place.

I purchased a car from Carmax that had very low mileage. At the time of purchase I noticed a slight problem with the driver side bumper. I inquired about it, but the selling agent just shrugged it off & said we can look at the Carfax Report. Carfax didn’t reflect anything other than an open recall. Today, when I brought the car to Toyota to get a recall resolved, I inquired about how much it would be to fix the issue. The Toyota Service Agent replied, it’s been damaged & repainted. To fix the issue it’ll be roughly $600-$700 which is more than my car note. 😒 Words to live by ~ If it sounds too good to be true, it probably is.

I wish I could give them a negative 5 stars. From the 1st time I walked through the door and had to sit down and run my credit again for the 3rd time. Mind you I already did all the paper work over the phone. I was suppose to show up call the curbside number, they would bring the grout for me to test drive and if I like it I would finish the paperwork in the car on a tablet doing e sign. Needless to say they process didn’t happen. Took about 2 hours to get the paperwork for me on top of me sitting on the store which I clearly didn’t wanna do. Got the car home and the ac went out the very next day. Called multiple times just to be told I would receive a call back. NEVER DID. Fast word to almost 2 months after purchase and still no hard copy of my tags. Young lady that answered the phone didn’t really care to much about it as I told hey my paper tag was about to expire. She then said with a very sarcastic voice, you decided to register your vehicle in Tarrant city we are Dallas county, there’s nothing we can do. Your going to have to go and pay for another temporary plate. Needless to say I still haven’t received my plate and I still have no ac in the vehicle. This was a lesson we learned for sure

I came to Carmax to test drive a car and had a great experience! Ane Onoh was very helpful and friendly. I really appreciated all of his guidance!

Loved it then and still now!

My experience was pleasant and has definitely influenced me to do business with CarMax again.

Worst service ever at any establishment, did not have any of the prepped information ready that was already sent to them and took forever to even get my process on track when everything on my end was given already. Lazy communication.