Phenomenal service! I had an issue that I’ve been experiencing that required a body shop consultation. I was able to be seen immediately & the kind staff was able to help me right away when other body shops quoted me $400+ dollars to do what they were able to do in less than 5 minutes. I will happily be taking my business there in the future.

Honest, professional and helpful. They dont oversell what you dont need. Highly recommend.

I seriously cannot recommend Pritchard Auto enough!!! I had been hunting for the perfect car for more than 6 months, after a shady experience with another dealership, the next day I came across Dan and his team. I called about a car and an hour later walked onto that lot and found MY car. Dan was so helpful and friendly, Matt has been patient and attentive to all of my needs, and the entire team just does a wonderful job. This family owned dealership has definitely earned its great reputation and I could not be happier with my purchase and experience from Pritchard Auto. They are transparent and honest, have some of the best prices around and really make you feel cared for. A month after purchasing my vehicle the owner Bill gave me call, as if we were old friends, just to check up on me and make sure I was satisfied with my new car. You won’t get a better experience than this, if you’re looking for a great car and a team that will continue to take care of you, start with Pritchard Auto of Ithaca!

We purchased our vehicle here after a terrible experience with the only other dealership(s) in town, when I remembered my parents doing so 40+ years ago when we lived in Ithaca during my childhood. Dan was SO helpful with the vehicle purchase, we love our car, and have had fantastic service experiences since then. Always friendly, professional, and most importantly, competent, skillful expertise. Cannot recommend enough.

The best. Bought two cars there and only get them serviced there. Local family. Terrific folks. I wouldnt go anywhere else. I NEVER have to suspect they are padding the bill. Trustworthy and fair. Consistent quality over many years.

Really helpful and kind when my car had an issue!! They let me keep the car there overnight before I decided where to go to get it fixed! Really friendly and smart

Dan was awesome, unfortunately our company didnt buy from them but I will definitely recommend anybody in the area.

Good communication, expert mechanics, committed to their customers.

Knowledgeable, and friendly staff, reasonable prices and customer service that is out of this world- even when I was late!

Did requested work at a very reasonable price.

Theyve helped me out many many times, and are always cooperative in bringing repairs down to the minimum cost. They get things done fast and right.

I took my car to pritchard after i was Tboned in the back corner of my car.they sent my my first invoice and claimed my car was totaled, as the repair cost was more than the worth of the car. however, that was because they tried to charge me for a paint job over essentially my entire car, totaling 11hours of work just for paint. i never wanted this service, i simply wanted to be able to drive my car again. i told them just make it driveable and this reduced my price by about 4,000 dollars. they did technically make it driveable but i’ve now found out months later after 4 9-hour drives that they had done a terrible job on my back axle, they had forgotten a nut over the bolt that holds the tire in. this caused the bolt to wiggle toward my gas tank, which could have caused a hole in the tank, which could have been deadly for me as the driver. let alone, risked the tire falling off the car. i will never ever take another vehicle to pritchard for repairs. this negligence is unacceptable and EXTREMELY dangerous.

Good people and good work.

They did fantastic detail on our 9 year old car. Looks new inside!

Super helpful people. They handled a transaction for me remotely and let me store my tires with them for years. They were always extremely helpful in the 5 years I used them. I would recommend this shop to my friends.

Went to get a price on jeep part..they are so friendly there..good job guys..

Was the best Dodge dealer in town still a good place to get a good deal on a vehicle excellent body shop

Outstanding customer service. Thank you Dan for the new (to me) car and Ill definitely do business with Pritchard again.

This place has been in the family for a long time. I trust them with my vehicle. Its a friendly place with a clean waiting room.

This is the shop that our favorite Ithaca automotive repair person currently works for . Whether it is my Subaru Forester, or Jims 1500 Ram, Kirk VanDees expert skills have kept our favorite vehicles safe and in good condition without trying to up sell or overcharge.Unlike many of the other dealers in this college town, they have never talked down to me because Im female no matter what my age. I dealt with them as a young mother in my 20s and Im still dealing with them in my 70s. They have been in business for over 50 yearsWhen my husband was recovering from a heart attack their courtesy car drove me 8 miles out of town and picked me up later because we didnt have two drivers available and I didnt want to be gone too long.

Friendly, high quality, accessible service that provides great value! They are my go-to auto shop whenever my car has any issues big or small, were at well over 100,000 miles and still going strong!

Very friendly/knowledgeable in both car rrpairs and customer service. Honest

Great, honest people! Go the extra mile for you.

Couldnt find a nicer guy or better prices!

We worked with Jim and in the process several other people at Pritchard. Our situation was a bit complicated and they had nothing but patience with us the entire time. I appreciate every bit of help they gave us!

I have dealt with both sales and service at Pritchard Automotive. Both experiences were fantastic. Sales knew exactly what car was perfect for me. And service was thorough and attentive. I especially appreciated a phone call from the owner checking in on how my car was performing after I had a service done on my car. They are a quality business, and while not always the least expensive option, you get a lot more for what you pay for.

Our first choice Friendly efficient service. Personal and caring! Recommend highly for your first stop when buying pre owned vehicle

Dont know never been there.

Excellent service and good prices. Honest.

I would have agreed with most positive reviews a couple of months ago. Not now at all. I recently purchased a Jeep from an in law. They had it inspected, and found brakes needed to be replaced which was done. When we obtained the car two days later the back wheel came off. They were great about it. Two months later the wheel bearing is bad, this is from the wheel wobbling from loose lug nuts. We take it in, and now there is $4K worth of repair, besides the bearing, because now it is rusted out. I know NY winter and all, but rusted out in the two months since the brakes were replaced? If we knew at that time, the brakes would not have been replaced. Another family vehicle went in for inspection, before a trip to NC. A week later in NC, they had issues. When they took it to the shop, all the brakes needed replacement (unknown shop, so parts were visually verified.) The car should have never passed inspection. I do not have any vengeance behind this review. Too many people I love have had their lives put at risks too many times. I write this review to hopefully avoid a possible tragedy for someone else. If you can not trust an inspection, what can you trust?

Horrible place to take your vehicle. my car came in for a minor issue and was there for weeks while they figured out what the mechanic did wrong. Not only did they permanently ruin my new vehicle they also were very rude and unprofessional while kicking me off the property because I wanted receipts. BUYER BEWARE! your car will leave with more problems then it came in with.

Prichard has the best service department hands down. Quotes accurate, great communication, and so very trustworthy.

These guys saved me big time! I had a major issue with my car, and they were able to take a look at it and fix it the very same day I called despite already being booked. Very friendly and helpful people, definitely will go back next time I have something wrong with my car!

Very helpful

If you go there ask for Gary. Great garage, decent prices.

Our daughter sold her car here and it was a GREAT experience. Nice, fair people!

The guy who runs the body shop is extremely rude while inquiring about a paint touch up. His tone and comments is highly unprofessional. He even said I have other stuff to do. If they treat customers like this imagine how they treat your car. Beware.

Pritchard is a great local shop. They are family owned and operated and it shows. After my last service one of the Pritchards called me to ask how it went. Their pricing is fair and they do good work.

They did an overpriced oil change and diagnostic on my car and then had me come back for a transmission fluid flush and change. This ended up making my problem with gear changing worse. They ended up sending me to Maguire automotive where I had to have a full transmission change that was very pricey.

They had the parts I needed and always do and right the first time

Always a great experience at Pritchard. I travel from Richmond VA to get my oil changes.

Always great work and customer service!

I brought my jeep in to get an taillight fixed i knew it was an electric problem and got told they may not be able to do it in the day. I dropped it off in an hour it was done fast awesome work all other places in ithaca could not do it in short time for I needed it done today there great friendly and work to make sure your back on the road when needed

Our is under warranty and service department did all the coordination and repair work.

Excellent honest business and great customer service. They repaired my car for less than the quoted price because it took them less time than they originally expected.

Exceptional customer and sales service. Very competitive pricing on used vehicles. Will do business with again.

Fast, reliable service from a cornerstone of the community.

I love this place. Great service, great people.

This dealer treated me with honesty and respect. I actually enjoyed my car buying experience and would buy for them again!

Was way over charged for an auto part I needed for my Dodge Intrepid. When I took it back for a refund they told me I still had to pay over $100 for a restocking fee. OUTRAGEOUS!!! I will never give them business again.Ive lived in Ithaca over 35 years and know a lot of people. The word gets around and places like this only screw themselves.

Best person ever runs it

Great people, great used car purchased.

Worked with Dan on trying to purchase a car for my daughter, he worked non-stop with thier financial institutions.

Honest, family owned business.

Hometown place with hometown value

Fast and efficient service

Visited two times, bought once. Their inventory isnt huge, but they are very responsive and not pushy. And they listen to you!

Was very right now is unprofessional

Reliable and trustworthy

Lil

Ok