I can only speak about the Ithaca NY, location but, I had no issues and have no complaints about, prices, cleanliness of the auto area of the store or, my interaction with the associate that helped me.

Don’t bother. They never answer their phone then don’t have any time for anything when you go in in person. Been trying to call them for two days and it just rings and rings. If you’re understaffed just say that, don’t keep transferring people to them knowing they won’t answer. This wal mart is so awful 😂

The website kept selecting the wrong tires. When I went w their option it was the wrong tire when I shoeed up for appt. Service reps are nice but I had to go to returns & order from home again. 2nd try same thing happened. I decided to go elsewhere.

They always do a good job Id do it myself but its only 10 bux more for them to do it. And theyre responsible if anything goes wrong

Terrible,been here three times for oil change.in past month,all three times been told they dont have time really a 15 minute job you cant manage to find 15 min for basic service.been useing service center since the store opened.im done with this place.

Put my tires on wrong had to show them and then wait for them to do them again.

Returns are easy

They don’t have enough workers here... Not their fault. The manager is nice and does his best. Even though they’re extremely short on staff, they need to still take their time with the vehicles... Customers are usually really irritated, and there’s no point in trying to call. You’re best to just pop in, and hope for the best... Staff seems to be a little disgruntled as well, as they’re kinda stretched thin. Overall though, I’ll keep going here...

Like to change oil here, as shopping is possible while waiting. Simple process. Waiting time seems to be the least earliest in the morning. Various types of air filters and windshield wipers are available too. It would have been great if to they did inspections too.

Waited at the register for a good 10 to 15 minutes only to be told I had to go to the garage to set up for an oil change..this is new. Ok. Waited in the garage to talk to the mechanic only to be told they are closed. By this time it was 6:25 PM. Myself and another customer were told to come back tomorrow at 8 am even though they say theyre open 7am to 7pm.

Terrible. Stood at the counter waiting for a quote on tires for an hour. I will never go to the ithaca walmart again

With scheduling now in play, long waits to get tires changed or balanced is not as time consuming as it used to be. Like that.

Simply the best service you order your tires on line they install them free. Synthetic oil change only $49.00.

I had my tires done here about 1.5 years ago. I ran over a screw at work and tried bringing it close to home. They said they wouldnt repair it or replace it unless I did all 4. I knew still had 20000 tred life on those tires. So I drove here and Dickie made the process smooth as could be. With warranties it can be a nightmare. It was smooth and painless both mentally and financially. If also like to mention that the two woman who originally helped me were also great and informative.

Never take your car here. Because of sloppy work, and not enough care my car had been broken. They had tightened my oil cap to tight and made my car leak oil. I had requested a reimbursement because I don’t think it’s fair to have to pay for something that’s not my own doing. And on top of that when I had showed to ask for my reimbursement the supervisor who said he’d be here to help me, wasn’t there and they gave me the run around between a couple different employees almost waiting an hour. This place is ridiculous and if you want a good job take your car elsewhere!

At the tire center: Are those run-flat tires?They are all-seasonCall later:Are those alternatives you are suggesting run-flat tires?We do not sell run-flat tiresThey are advertised on your web page.We do not sell run-flat tiresI see them right here.We do not sell run-flat tiresOk, thank you.

Found everything I needed and then some great place to go to pick up one thing or many very friendly staff always willing to help

Mechanic told me to come in at 1. I came in at 1, got checked out and ended up sitting around for 2 hours before they even started working on my tires.

So you close at 6pm and say at 4:30 your no longer taking customers. Thats absolutely ridiculous. Funny thing is it was something as simple as fixing a tire. I wasnt even asked what I wanted. I had planned to buy tires. Pathetic .horrible customer service skills and lazy .

Fine service for a good price. The wait time is lengthy, the service providers are very friendly & accommodating.

Excellent customer service. I would recommend going there for tires again.

Last year I had a new battery installed at in my car at a Wal-Mart. Fast forward to today the battery had died twice after being recharged and left running for 30 minutes both happened at parking structures. I brought my car with the battery in question to Wal Mart auto service. I don’t know if it was they run short handed on Sundays but there was a queue despite arriving early in the morning. There was only one person operating the service desk with intermittent assistance provided by another cashier from a different department. With 2 people in front of me (one making a purchase and one picking up his car) it took 20 minutes to make it to the desk! During this wait time the the service representative seemed disorganized and the additional person that had arrived to provide assistance (whom was more helpful than the service representative) made a very poor decision to switch between addressing the needs of the queue of actual customers and what sounded like an irate customer inquiring about a product they may/may not come in to purchase. Once I explained the situation with the car battery dying twice after in one week after being jumped and full charged. The service representative tested my battery and found nothing wrong with the battery. She thought that I would be better served by getting a battery charger to fully charge my battery. Two things wrong with her solution: 1) there aren’t any accessible outlets in the shared garage to make use of the battery charger 2) It did not address the frequency at which my battery lost its charge despite being jump started, then left running for 30 minutes before driving it and it still died! At this point I just wanted to exercise the warrranty on my battery (it was purchased 6 months ago). At that point, the service representative told me that I would need the original receipt, despite the battery obviously having a bar-code and prominent Wal-Mart logos. Anyhow, long story short that fact was proven false. Jumping ahead in this story the service manager concluded that another battery could be installed in 15 minutes. So I preceded to do some shopping at Wal-Mart. After a generous half hour in which I completed my shopping, I went to the service counter to see where they were in the process. To my surprise, they had not even started!! At this point from the moment I had first arrived until this point, they had wasted 3 hours of my time trying to sort out my problem and find a satisfactory resolution. At this point, I was pretty irate. What should have taken 1 hour tops had ballooned to 3 hours. At this point I had to stay on top of them to get my car work completed. When they finally completed it I was annoyed that they had not securely closed the hood of my car but whatever I was just glad to get out of there. Upon returning home I had a nagging feeling where I though that I should check the work they did. To my annoyance, I found the top cover of the shell/compartment that housed my battery was casually strewn on top of the engine. I attempted putting the top back onto the compartment, however I found out that the manner in which they connected the battery obstructed the back hinges of the compartment. So after what had been a annoyingly long day of suffering I had to drive back and have them correct that mistake. I like to honk of myself as patient but it took a LOT for me not to snap on them. If my battery was not under warranty from Wal-Mart, then I would have given my business to either advance auto parts, or auto-zone. Unless you HAVE to come here I would STAY AWAY FROM THIS PLACE for auto service. Poorly ran shop, management appears to be out to lunch in regard to customer service and efficiency.

I called several time and no one answered. I wanted to get all 4 tires done. So I just drove to the store when I arrived at the store the girl told me the wait time would be 2hrs so I said ok and left my keys. And walked around with my toddler. After the two hours I returned and asked how long it would be. A new girl told me that 4 of the mechanics were leaving and that it would be another hour and half because the guy whos truck they were working on had called a head of time. I asked for my keys back and left.I called to make an appointment afterwards and the man who answered said its first come first serve no appointments.

Unfriendly staff and dont expect them to work on your car if you come at 6. Theyd rather slack off one hour before they leave. I went 6 days in a row at 6 for an oil change with 1 car ahead of me and the said they wouldnt get to it the first time I went and then the second time the manager said hed ask the guys if they wanted to... 2 or 3 mechanics were sitting outside smoking. Walmart needs to fire them all and replace them with people who want to work.

Got me in and out quick for a valve stem replacement.

Decent prices, somewhat helpful staff, just depending on the day it can be a good wait

Battery replacement service was inexpensive and efficient

Called asked for tire they said they had it drove 45 minutes there then stood there with no help for 25 minutes..then they said she must of not looked to see if they had it and they didnt so hour drive to other Walmart that had it ...ithaca Walmart tire worst costumer service ever!!!!!

Reputable and Honest, end of story. if anyone wants knock them for time, i can promise you that NY State Mixing salt and dirt during the winter makes any job with wheels alot more difficult.

Its Walmart. Dont expect a professional answer to anything mechanical whatsoever. Trust me!

Awful service. After asking if they had 4 tires in stock they told me they had 14 so I left to go look waste time while it would take them the approximate time of 2 hours, I come back after about an hour to check, and they said sorry we only have 2 of those sized tires. Wow! Thanks for wasting my time!

Horrible customer service! The manager himself ignored his customers would walk away and went about himself. They took forever to change our tire, The moment we told them we were taking our service somewhere else they immediately started it so we had to wait even longer. Then took forever for us to recieve the tire and pay for it as it sits there completed

Guys behind the counter not very knowledgeable. Guys in the shop do good work and seem to know their stuff.

Auto center is suppose to be open till 7 drove 20 minutes to get my oil changed at 5:30 to be told they were closed. Website says 7 was told by employee that the person who does the schedule does not care about closing employees 😡

0 star if I could. Come to change the battery and was told it will be done in 30 minutes. Waited for more than 1 hour to see someone start to work on my car. Missed my bus and the interview. Totally messed up with the flash service! Worst experience ever ever

Went to there 2 pm on Saturday to be told they are about to close. Went there again on Monday 6 pm to be told they are closing. Auto center is suppose to be open till 7.

Really bad service. I ordered tires from Walmart and went to have them mounted on my rims because it’s free if you buy tires from them. The kid at the front counter was useless and I felt uneasy about having them mount my tires on my brand new rims. Needless to say I went to the shop I always go to and trust.

Love it nice people and reasonable prices

They forgot to give me back my spare ! I had to go back in and have them find it 😔

Waited over 3 hours just to get tires rebalanced with the car ON THE LIFT the entire time.

Was told I would be done in 30 min. It took over a hour to get two tires done . Dont go to Wal-Mart if you want fast service . Mechanics do a lot of standing around .

ITS Wal-Mart need I say more.

Its so incredibly slow

Long wait, but great prices.

Helpful for quick repairs.

They blow up car engines

I guess I came on a bad day as they only had one mechanic working on all the cars coming in. Might want to hire some more people.

Fast friendly service