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Allen Samuels of Jackson
1623 US-45 BYP, Jackson, TN 38305, United States
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Allen Samuels of Jackson
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Bi
Review №1

I am a delivery driver for a auto parts store in Jackson Tennessee. And I own three Dodge trucks on 2017 Chrysler 300C they did not come from Alan Samuel but I did shop there. The service manager and crew in the parts department at the Dodge dealership and up on the hill at Hyundai I enjoy going in there talking to Steve at the Hyundai side. Im very pleased with their service

Br
Review №2

Good service and not bad waiting room. Everything is good except the high dealership prices but at least you have a warranty to go with what they fix. Bought a keyfob there and had it program

Ta
Review №3

Got me a 2019 Charger! Yall go give Preston Mongomery some business. Hes a good one to make your dreams come true!

An
Review №4

Love my new car! Thanks Preston!

Se
Review №5

This is first Hyundai purchase and I am overjoyed I did. Angelica, my sales consultant, was very courteous, knowledgeable and helpful in my decision. Lawrence, sales consultant, delivered the vehicle to me. He made sure I understand the many features my new vehicle had that I am sure I would not have understood completely. Kudos to the entire staff for his/her professionalism.

ha
Review №6

Worst Customer service ever!! We took our vehicle in for repair to a seat March 1 2021 and they kept it for 12 days. They charged for parts and labor and no explanation as to why it took so long.when we got it back My wife and I had to immediately go out of town. we realized they had broken the seat even worse and it wouldnt go up or down. My wife is 5 ft 2 and could not see over the steering wheel! We returned around March 24 and immediately took it back in. They promised to fix it, but to make a long story short, they kept it for over two months!! We called 23 times and got every excuse possible! We were lied to and misled and although we were promised call backs, nobody returned our calls. We even tried to contact the owner and he couldnt be bothered to call back. Finally after over 2 months of lies and excuses and total lack of customer service, we told them, they were going to get a million dollars worth of bad publicity from us. Amazingly, all of a sudden, we got a call back and our vehicle was ready the next day. They wouldnt even look us in the eye when we picked it up and gave some lame excuse after 2 months that they were short handed. If I could give less than one Star, I would. This dealership has been advertising recently about stopping in and be their friend or words to that effect.... believe me...they are not your friend!!

Ka
Review №7

Very disappointed at the lies I was told. Was told that I had a had a busted head gasket and that 1) it would be $4009 dollars to replace it, 2) it has a 50/50 chance to work and 3) that in their experience I would end up needing a new engine for almost $10,000. After getting other opinions it ended up being either the temperature gauge or water pump that needs to replaced. When I opened my hood, my engine was not even touched. The layer of dirt was not disturbed in any spot. How do you tell me I need a new engine without even lifting off the engine cover?!? Very disappointed. Not sure if they are trying to get a big ticket item in, because Im a woman and they think I dont know anything, or they just didnt want to deal with it.

Li
Review №8

No problems here. Had an issue with my car and they took care of it the same day. Everyone there was very nice and the cost was actually less than I expected.

dr
Review №9

My experience was very satisfying.I went in on a Saturday morning and was seen promptly my vehicle was serviced in 30 minutes.Just time enough to enjoy a free cup of great coffie.Keep up the good work Allen Samuels of Jackson

Jo
Review №10

Awesome! beat covington service quote by 1700.00 very promt 2 day service. I feel they are good honest people who want repeat business. Very professional. Im so glad there is honest businesses left. So hard to find

Wi
Review №11

LOVE the vehicle, there was an issue with receiving updated maintenance information regarding the recent oil change due to the oil change light coming on.

Gi
Review №12

The financial person was rude and belittling. The service department is limited and can not even work on a minor issue and will send you to Memphis. This warranty that is suppose to be so good is useless if you can’t get anyone to work on your vehicle. I will not buy from them again!

De
Review №13

I would completely recommend Allen Samuels. They are super nice, professional, and have a great staff! Lukas Garner was a joy to work with! Was very helpful and knowledgeable throughout the process of buying my new car! Though a 2 year old car, it was so clean! If you are looking for a car and good trustworthy people.... check them out! Don’t forget to ask for Lukas!

Bo
Review №14

The service manager Matt was the best. I would take my truck there always.

De
Review №15

I would completely recommend Allen Samuels. They are super nice, professional, and have a great staff! Lukas Garner was a joy to work with! Was very helpful and knowledgeable throughout the process of buying my new car! Though a 2 year old car, it was so clean! If you are looking for a car and good trustworthy people.... check them out! Don’t forget to ask for Lukas!

Mi
Review №16

Had an appointment for 9am. Got there on time and my Jeep want even pulled into the garage until 9:30. Got the oil changed and was charged $86!!!!!! I have NEVER paid that much for an oil change in my life (even when I owned a BMW). Was told that they put synthetic oil in instead of conventional (was never asked by the service tech what I wanted so I guess they decided to go with the expensive stuff). I will NEVER get service done there again!!!!!

Rh
Review №17

My vehicle has been there since Tuesday morning and just now have been told that we won’t be getting it back until next Tuesday. My husband has to call several times a day just to get any information on my vehicle and then today was told they broke the door that they were working on. Horrible customer service and now we are out of a vehicle for a week.

Ji
Review №18

You actually deserve 0 stars. I needed service on my 2018 Ram 2500 so I called and asked for service. After the 3rd time of getting cut off and hung up on I called Helms in Lexington and they were more than helpful. I don’t mind driving the. 30 minutes to Lexington to get better service.

So
Review №19

I just want to share the great experience I had at this dealership with Preston Montgomery assisiting with her first vehicle purchase.My mother( Mae Hall) is older and it would have been overbearing to have to sit at a dealership all day for approval and to look for a vehicle. I called to make sure she would be eligible to get a vehicle before bringing her out. It was awesome to leave with a vehicle she could afford and not go through a lot of craziness that some dealers take you through. Thank you Preston! Keep doing what u do!

Me
Review №20

My Husband and I would highly recommend Allen Samuels Chrysler Dodge Jeep RAM Hyundai of Jackson, for your next vehicle purchase!A team that is dedicated to helping their customers get the best deals, no matter the situation.Would highly recommend working with Preston Montgomery for your next vehicle purchase. Years of experience, great knowledge of the vehicles, and very friendly and personable.

An
Review №21

Awesome place to shop for a vehicle!

di
Review №22

GREAT PLACE AND CUSTOMER SERVICE WAS AWESOME THANKS FOR MY BRAND NEW CAR 🚗 😀

Ga
Review №23

Not easy to get to, but nice people who took care of me while I waited.

Ka
Review №24

Poor customer service. Even on the service manager. Rude and said I nitpicked on everything. In other words DO NOT question the bill or their magic math.

Fi
Review №25

Tayler is knowledgeable and very helpful. Her bright and pleasant personality made our car buying experience very enjoyable. And I never thought I would say that about buying a car. It was a great experience all around. Good vehicles, good prices, and good people to work with.

Ri
Review №26

Used their online scheduler to book an oil change 3 days in advance. Showed up and was told I wasnt on the schedule and they couldnt schedule a date until 2 weeks out. Ive been a customer since it was Gary Matthews. Guess Ill have to find a new service center.

Go
Review №27

My fiancé and I just left Allen Samuels and finally decided to get the car we wanted and adored. Mr. Preston Montgomery is heaven sent. He was very professional and patient. If you’re looking to purchase a nice ride please ask for him!

Ka
Review №28

I have purchased 2 vehicles from Allen Samuels in Jackson. Both times Preston Montgomery and the whole staff has gone out of their way to make sure I was satisfied. They have always been friendly and easy to work with. I’m a customer for life!

Je
Review №29

This is a great place of people. They are very courteous and professional. They get the job done. Preston Montgomery is the one to go to. He worked hard to get us in a car and didnt rush us into something. He got us what we wanted!

St
Review №30

We recently purchased a 2019 Hyundai Santa Fe Limited and the staff there was awesome! We got more money for our trade in than any other dealer and the service after the sale was great too!! Thank you Chase, Tayler and Lawrence for going the extra mile with us!!

Bi
Review №31

My Dodge truck broke down with overheating as I was travelling from Wisconsin to Jackson, TN. I brought the truck into Allen Samuels and talked to a gentleman named Corey Lonon. Corey said theyd get me in right away to take a look. He was very professional and sympathetic and assured me theyd get it fixed. And they did. I was extremely impressed with Coreys customer service, his follow-up, and his friendly attitude. If I lived there, I would be bringing all my vehicles there. Job well done and the truck got me home just fine without even a hint of the previous problem. Thank you, Corey, and the excellent service from the mechanic who did it up right.

Ka
Review №32

I worked with Preston. He was super funny and kind. He helped me negotiate a deal I was comfortable with on a car I love. Would definitely consider going back in the future for any vehicle needs.

No
Review №33

I highly recommend Preston and Allen Samuels of Jackson. There was absolutely no pressure, and I didnt feel rushed. It was great buying experience. I appreciate Preston taking time to listen to me, his clear communication with no games made process easy. Anthony was professional and worked to get final price exactly as I needed with no last minute surprises. Great customer service.

Bi
Review №34

Very responsive sales staff yet not pushy. Our test drives and time on the lot were enjoyable. They kept me coming back. I checked other dealers and they were all high pressure types. No thanks! I wanted a dealer that would work WITH me. Anthony was our salesman and he was very helpful and upfront. Pricing was excellent compared with other dealers.Also, their service department is amazing. Ive had my previous vehicle in for a few recalls, repairs, and oil changes. They are detailed and professional. That was my initial reason for returning to them for my next new vehicle. Discovering that their sales staff was easy to work with was a bonus.

Ca
Review №35

Brought our vehicle in, had a problem of the oil pan cover hanging down. They fixed it in minutes. Awesome people there. Always so accommodating and kind.

Ma
Review №36

Richie was awesome, and kept us informed while we waited in our part to get there. Shawn Harris fixed the car in a very timely manner. We took the car in for 1 recall, he found 5 more recall issues, and fixed them all!

Ca
Review №37

They were AMAZING! Patience, Preston & Chase helped me so much and I received a GREAT deal on a 2020 Hyundai Tucson!

Wi
Review №38

My wife and I had a wonderful experience at Alan Vines. Honestly it exceeded all other car shopping experiences and topped the list of best customer service experiences overall. Mr. Bonds with Hyundai is a true professional--leading a phenomenal team and being himself absolutely dedicated to make all accommodations for his clients--nothing short of world-class. Ask for Justin, Lawrence, or Jeff during the process and you will certainly be pleased. We have experienced the best at Alan Vines and neednt visit anywhere else...this is just plain awesome! Our car is amazing and we will continue to come back for all its needs. Thanks for a great experience!!

Je
Review №39

I purchased a 2017 Hyundai Sonata from this place and it was a horrible experience.They promised that they were going to put 4 new tires on the car and do a 4 wheel alignment but it did not get done.I called Lukas, who was the sales specialist and he turned me over to Chase.Chase was very rude when I asked him if we were finally going to get all new tires like we were promised.Chase told me he was only giving me two tires or I would get nothing.

Bo
Review №40

Anthony my salesman was knowledgeable and genuinely friendly. He did his best to give me his best deal. I had 0 sense of pressure, in fact it was a very comfortable atmosphere at the showroom. The experience was excellent from the beginning to the end of the sale...and beyond! They are a top notch company. I would definitely buy from them again.

Be
Review №41

Had a good experience with Preston, helpful and knowledgeable. enjoyed working with the dealership as a whole, would recommend and will be using again for my wifes new vehicle

Sh
Review №42

I had an excellent experience here at Alan Vines. The staff was very friendly and very supportive to what I wanted. The overall price was very good too. I dont have a lot of experience with purchasing a vehicle but when I came here, Lawrence Stewart made me feel like family. He was my salesman and was very polite and approachable. He made me feel at ease and even taught me how to do a sudoku puzzle while I waited for the detailing of my car to be finished. To anyone looking for a new or used car please consider Alan Vines, they really do make you feel like family!

Ke
Review №43

My experience with the new management is limited. I’ve only visited for a service recall, which wasn’t performed in a timely manner. I understand the problems facing a lack of help combined with over promising things, which can snowball from the lack of help. It’s a frustrating venture for both parties. After 2-3 days, for a promised mid afternoon repair, I was finally able to pick up my vehicle. The service manager was nice and apologetic about the whole situation. I would have much rather been called to hear that my truck wasn’t ready, rather wasting a trip there to see that it had not been moved from the location I parked it. I currently have another recall, so I’ll find out how the second experience goes.

Ma
Review №44

In 50 years of purchasing cars I have never had a better experience. We were treated with respect and courtesy from everyone we dealt with from our salesman Lawrence to your finance manager and Beyond. I have never left a car dealership feeling as though I had gotten a truly Fair Deal then this time at Alan Vines. We are thrilled with our new Sonata and will recommend your dealership to everyone we can and I can assure you my next automobile will be purchased from Alan Vines and his extraordinary team.

Ca
Review №45

This is the worst dealership to do business with. My husband and I drove 300 miles to pick up a vehicle that was misrepresented. We negotiated a price over the phone and the description online along with the images were a lie. When we got there and saw the vehicle, the tires didnt have any tread, there was a huge crack in the dashboard from the drivers side to passengers and the front ferrying was bent. At that point we had all the financing and price in place and put down a $500 deposit. We were clearly upset and wanted our $500 deposit back. When my husband called back a few days later about the deposit, the general manager wanted to argue. My husband stated he may have to hire a lawyer and the general manager threatened physical violence and that he was an athlete and a former army ranger. We still haven’t received our money back. This place is a JOKE!

Sh
Review №46

Always have an excellent experience here. The manager is a great guy that sold me my truck as a salesman. All the staff I have dealt with are courteous and efficient. If you ever need a new car or truck just see them.

Kr
Review №47

Such an amazing, wonderful staff!! Very attentive service, very welcoming atmosphere, and such great people! We couldn’t ask for anything better!! Evette Parker is the wonderful lady that got me in my new car! You could tell she wasn’t just tying to sell you a car and get you out of there. They really care about their customers and it shows. I would definitely recommend them to anyone

St
Review №48

Alan Vines Automotive is the first car dealer Ive been to that I felt truly helped and taken care of. Mike Johnson constantly stayed in touch for months trying to find a vehicle to get me out of my situation. Mike Johnson, Jeff, and everyone else was very helpful and worked hard to get me the best deal possible. Im very satisfied of the outcome and will definitely be back to Alan Vines Auto for my next vehicle purchase. Thanks to everyone at Alan Vines Auto.

Ri
Review №49

Preston is great!! Patient, kind, unassuming the kind of person you want helping you. The credit manager is awesome. Worked hard to get the financing I needed. I bought a new 2017 Mitsubishi SUV and I love it. Everyone I had any contact with was very personable and friendly. Thanks again Preston!!

An
Review №50

We were very happy with the treatment that we received at this dealership. We received a full tank of gas, clean up, 12 months of basic service, and a no pressure salesman. We made an offer on a used vehicle, they accepted, and our salesman even came in on his day off to meet us at our convenience. Mike Johnson was top notch! Definitely one of the best car buying experiences weve had, if not the best.

Ja
Review №51

My husband and I would like to thank Mr Adam Hines at Alan Vines for his expertise, knowledge, and kindness. We went in with the intent to buy a specific car and we left with the car we wanted. Our time there was pleasant and fast we were in and out of there in no time now thats my kind of service. If youre in need of a new car go by Alan Vines and ask for Mr. Adam Hines I promise you hell put a smile on your face. Im a very happy and satisfied customer!

Ad
Review №52

This is by far the best car purchase ever! Mr. Calvin Harvey was awesome along with the other gentlemen that helped make our car purchase very pleasant. I highly recommend them. We will definitely return if we need to purchase another vehicle. Loving our Sonata.

Al
Review №53

Good people and service

De
Review №54

Anthoney Hammond is by far the best salesperson we have ever encountered. His main concern was fitting us with what we needed, not just pushing a sale. His faith is so apparent and he is loyal and trustworthy. Big thumbs up. The manager and loan consultant were also very sincere and courteous. We left very happy with our purchase and still are!

Ke
Review №55

Great experience. And Tayler was great she was polite and honest. My grandkids really had a nice time with her and I’m enjoying my charger lol thanks a million

Je
Review №56

Alan Vines and his staff are amazing, and they went the extra mile for me. Well actually a lot of extra miles. Thank you to Adam Hines and Mr Alan and his son Jeremy I am driving a really nice vehicle in my price range and they made it happen. Thanks to the entire team amazing people.

Ji
Review №57

The experience we had here was by far the best experience weve had with any dealership. We had the worst luck of being 6 hrs away from home and hitting something that damaged several things on our truck. Richie Reed of the service department made sure we were well cared for and tried his best to have us in and out as quickly as possible.Thanks to him and Josh [DEF Mechanic], we made it home in one piece. Their quality customer service really made our nightmarish trip less of a nightmare.Thank you guys SO much!

Fr
Review №58

I am a very happy customer. I purchased a Pearl White 2016 Dodge Journey. I absolutely LOVE IT! The sale staff and management team was awesome. I was able to get it at the price range that I was aiming for. I will definitely purchased from Alan Vines again and I will suggest everyone to do all their vehicle purchases from there as well. Thank you to everyone at Alan Vines Automotive for the great experience.

Da
Review №59

This place is beyond awesome! My family has bought a total of 6 cars from this place over the years! I enjoy their customer service and hospitality. Preston Montgomery is a golden treat and has been with the company for over 18 years! I just purchased a 2018 Mitsubishi Outlander in August 2018, and I am greatly pleased with how well they worked with me! If you are in need of a new car this is the only place you should go!

Ma
Review №60

This was by far my best vehicle purchase experience. Everyone involved was very friendly and professional.I came from out of state to purchase because of the low price and was very pleased with how efficient they were in the process. There was no wasted time and everything was perfect. Best dealership Ive ever done business with

Li
Review №61

While my salesman was a pleasant experience, Im afraid that the service dept was not. I had a free oil change and a free inspection, that includes fluids, such as: coolant, brake, etc. I took my car to another service dept (to have my recalls fixed, one that my mom has used for several years) just to find out my radiator was bone dry. Um...how did yall miss that, Allens service dept!? 😬 I feel stiffed and like my livelyhood was not even considered. Not to mention the customer service, in the service dept, was bias.

Tr
Review №62

Salesman Lawrence Stewart was great, no pressure, very knowledgeable of the vehicles, very easy to work with, and helpful. I found buying my Mitsubishi Outlander the best car buying experience Ive ever had. Hes called back twice since I bought it to check on me. So thoughtful! So far, 2,000 mi and a great car!

Ma
Review №63

I had an awesome experience at Alan Vines Automotive. This is a group of excellent staff. They are very friendly and great at doing what they do best, selling cars and making friends. I am highly impressed with their professionalism and knowledge of and pride in Hyundai products. Its very hard to sell a product you do not own nor want to own. I will buy a car at Alan Vines any day of the week. I purchased the Genesis, and I am one happy and safe driver.

Al
Review №64

Great sales staff and great upfront pricing. Gave me the most on my trade in as well. Mike worked great with me and I actually enjoyed my truck buying experience. Would recommend them to anyone looking to buy. Haven’t used the service department yet so I’ll review them later.

Je
Review №65

Was only there for service. Treated nice and got my warranty stuff done in a couple hours. Have to go back once the parts are in. Waiting room.is dated but does the trick.

lo
Review №66

Using Alan Vines online I was able to find a very nice pre owned Jeep that was on sale. Simply put my email address in for a inquiry on the jeep and the next morning Karen had already contacted me with information on the vehicle. I drove down to the lot around 700 before opening and JD, a salesman was on the lot an hour before work and was happy to show me the jeep and go for a ride. 2 hours later and I was the owner of a new vehicle. Highly recommend Alan Vines and make sure to ask for JD, he is a great help.

Te
Review №67

By far the best Dealership! The staff is awesome, very polite, treated us like family. JD ( our salesman) was the best ever, worked with us and got everything perfect, then I drove home in my new 2018 Jeep Grand Cherokee. Want the best service around, go to Alan Vines and see JD 💕

Th
Review №68

Karen, We would like to thank everyone for all their help in getting us intoour new (used) Ram Truck. Weve had it for about a week and a half now, and find it very easy to drive and handle. It gives us a very smooth ride and comfortable seating. Its been a good addition to our family. A special thanks to our sales person, JD for all the help he gave us to get into this vehicle. We give you all 2 thumbs up and rating of a 10 plus.Its been a pleasure dealing with you all.Sincerely, Thomas & Lenore Ventimiglia

Ju
Review №69

I purchased a brand new 2017 Jeep Cherokee last week, and have been nothing less than impressed with the kindness and professionalism of the staff. From sales to finance, everyone there was top notch. They were able to get me the best deal on my trade and the best rebates on my new car. Thank you a thousand times. I love my Jeep!

Ha
Review №70

I had been shopping for a vehicle for about a month before I discovered Alan Vines. From the time I got on the lot, the staff was very nice and sociable. I would especially recommend JD DePriest. He and his coworkers were helpful in every way that I can think of, and they made the whole experience much easier for me. Their prices are extremely fair, and they gave me a very fair offer for me trade in. I would HIGHLY recommend this dealership to anyone looking for a vehicle.

Je
Review №71

Thanks to Calvin Harvey and the rest of the staff at Alan Vines Automotive with the great purchase experience. We were given several make and models from which to choose that met our requirements and budget. With Calvin’s assistance we happily chose the 2018 Hyundai Santa Fe Sport. We encourage anyone looking for a new car to go buy and ask for Calvin. He will treat you right!

Ma
Review №72

My experience here was great! I had been looking at this car for about a year. Staff was very courteous... The customer service was is what won me over. I had already decided i wanted this car last year. I got off work at 6pm, and i believed they closed at 7. I was not rushed, and they actually stayed past 7(without a guilt trip) to assist me. Took the car home that night, they let me keep it over the weekend and financing finalized on monday. They won a fan, and i will refer anyone i know to Alan Vines!

Mi
Review №73

Great dealership to work with. No pressure as I took over 6 months before deciding on a car I wanted.My salesman was polite, patient and worked hard to earn my business. They gave me top dollar on my trade in and nicely discounted the Grand Cherokee Overland I purchased. The one I wanted and the equipment I preferrrd was not in stock so within one day they located exactly what I wanted. They have now become my preferred dealership.

Je
Review №74

Great service. I bought my first car from here, and the experience was all I imagined. I was extremely happy with my purchase. Deals are great and they work with you! Ask for Mr. Calvin Harvey! Hes the absolute best!

fe
Review №75

Alan Vines is the place to go... They are amazing people.. Our salemanMike Johnson went above and beyond to get me and my husbandthe vehicle we were pleased with..He met all our request.. He did it all with a smile and wonderful personality.. Thank you Alan Vines and Mike Johnson for making us happy...

Ch
Review №76

Just purchased our 3rd vehicle from Alan Vines, a Ram 1500. Got a great price and fair value for trade. They have a good selection, upfront pricing, and fast service. If your in the market for a new Dodge or Ram they are worth checking out.

HE
Review №77

I gave them 5 stars Excellent dealership to buy from since 2013 my wife and I have purchased 5 vehicles from them! Adam in sales was extremely helpful through the whole buying process as well as the rest of the staff! I highly recommend these guys to anyone.

el
Review №78

I was in TN for just about the start of week 2 for my 13 weeks assignment when a crazy driver total my truck on the bypass. I was shaken out of my pants. I needed a vehicle to get around, most people I ask recommended to go to Alan Vines. I was NOT disappointed it is the first time walking into a car dealership and feel stress free (as a woman by myself) respected and no pressure at all everyone was nice, professional, family oriented and the price is👌👍. Kudos team keep up the fabulous customer service. I am greatful to be alive thank you for your patience. 👌👍

El
Review №79

I was recommended from a friend and co worker to Alan Vines Automotive. They have a very nice dealership and very friendly staff. They were very courteous and professional. Im driving a brand new Dodge Journey Crossroad off of their lot and I love it. I highly recommend them.

Pa
Review №80

I found my pre owned Ram 1500 on their website, emailed Ira and made an appointment to test drive it. JD was my contact and sales person and he proved to be a great help in my decision making. I received a very good deal and a good price on my trade in. I was welcomed and treated with the utmost respect by everyone and never felt pressured at anytime. JD was very knowledgeable and answered all of my questions and concerns and made my truck buying, a very smooth and easy experience. I will most definitely go back and would not hesitate in sending friends and family their way!

Te
Review №81

I must say Ive been contemplating on doing this but its been several months I bought a 2018 Dodge charger back in February I went here on this day to possibly get some retribution for the scratches / damages that they cause to my $33,000 vehicle I have yet to find any person to take care of this matter sometimes you give people several chances no one wants to respond back they overlooked the issue as if everything is okay I definitely do not recommend anyone going to purchase a vehicle from them. I know I definitely will not be back that was the worst car buying experience of my life.

Vi
Review №82

Awesome people. Very friendly and they do all they can to help you find what you are looking for. Service department great. I highly recommend this company.

Ro
Review №83

Salesman was rude and didnt even try to meet my needs, bought a truck elsewhere

Ro
Review №84

Great customer service and techs .

To
Review №85

I was very pleased with pretty much everything, especially my salesman, Lawrence. I got a new car that had been on the lot for almost a year, I think, so I feel like I got a fair deal, and I almost never leave a dealership feeling that way. Everyone was friendly and accommodating. This is my first Hyundai, and if the car performs like I think it will, I will definitely return to see Lawrence in a few years.

Vi
Review №86

Our specialist, Anthony Hammons, was superb in his relaxing, down to earth way of attending to our every need, while not hovering or being too standoffish. With his excellent attention to detail and very personable communication skills, everything came together perfectly! He delivered on everything and then some. He knew just what we wanted because he had asked all the right questions early on. And he helped us find what WE WANTED not what he wanted to sell us. Working with Anthony was a pleasure. We really felt like we had made a friend more than a business contact. Thanks Anthony!

Wa
Review №87

Preston Montgomery is our guy. We have called on him and referred others to him many times. His focus was making absolutely 100% sure we chose the right car as it was a toss up between two. In the end we ultimately selected our Sporty Veloster. Im loving it!

Ma
Review №88

I bought at least four vehicles here. Great service, you can believe what they tell you. JD is my salesman. I deal with Jeremy Vines also which is a great guy. Ryan and service department does a great job also will keep you updated on your vehicle for services.

Pa
Review №89

I had a great experience at Alan Vines. My salesman worked hard to get me a great deal and I really felt blessed. Adam Hines was a God send. Thanks so much for all of the hard work.

St
Review №90

The absolute BEST people to deal with. They WILL take care of you. No tricks, hooks or baits. They will look you in the eyes and tell it like it is. Great experience, already told all my golfing buddies. I know where I will be going for All my automotive needs, and I hope all my buddies go there too!. Jeffery, Bryan and Kathy, they deserve special acknowledgment for very special people. Jeffery, absolutely amazing, you would think he was YOUR financial manager. Simply cant say enough!Steve

kh
Review №91

Gianni and Tayler were awesome!!!!! I have been in the market for quite a while now and they put me in exactly what I was looking for! I highly recommend them if you are in the market for anything!

Wa
Review №92

I stopped in unannounced to have a new problem looked at.They were absolutely pleasant and wonderful at the desk. They were booked up, and tried to squeeze me in, but the best they could do was the next day.Unfortunately I was traveling cross country and under time constraints, so I couldnt wait the extra day for service.I cant speak for their prices, but their customer service seemed top notch. I wish I had the extra time.

Iv
Review №93

The staff were very nice!! I would like to thank Ira who stayed in contact with me until I came to purchase my car!! I would also like to thank Ms.Aaliyah for making sure i got the car i wanted helping with getting the right insurance and making sure everything was right and affordable with purchasing my car!! I would recommend them to family and friends..and ill also always do business with them also!! Thanks to everyone at Alan Vines that made my car shopping experience great!!!!!!

Ma
Review №94

I purchased my second new Hyundai Santa Fe, from Alan Vines Automotive. Im completely satisfied with the stress free expertise that the sales team that consisted of Mr. K. Hawkins, Sales Manager Mr. Bond, and Finance Officer Mr. Layden. There communication during the buying process far exceeded what I expected. I would recommend Alan Vines Automotive to anyone in the market looking for a new are used vehicle. Thank you guys for providing top notch service. Im a client for life.

An
Review №95

These people are so helpful and friendly! Zuella is a gem! She helped me get the car I wanted and made it so easy. I recommend her to everyone looking to buy a new or used car. It was worth the drive! Thank you Zuella and Allen Samuels!

Ma
Review №96

If I could put zero stars I would have we had a good sales person but the Internet manager put his nose in where it didnt belong and they are not willing to offer the amount on a great truck and not willing to budge on their price Ive dealt with some bad car dealerships but I do believe this has to be the worst by far I would not send my worst enemy to them and we even drove 6 hours because my wife had bought there before and had a good experience but she said this is not how it was when she bought her car. I took a 2015 f250 platinum fully loaded with 16000 miles and they tried to give me way under market value and I was looking at a 2014 1500 ram with 30000 miles that they said was a new program truck fully loaded and said it was worth as much as my 70000 dollar truck not a very good way to do business in my opinion I wont waste my time any more.

ea
Review №97

The process is pretty long and they take a while and then u have to go back and get more paperwork when they can tell you everything you need upfront

De
Review №98

The best experience I had purchasing a new car. Very welcoming, very friendly. Will go back for a new one when I decide to trade! I drove off the parking lot with my Tunson SUV. Best purchase. Great Deal.

Ch
Review №99

Was just delivering a broke down car via tow, but the guy inside was about his business and made sure it belonged there for repairs, but helped make sure it didnt take too long. Nice selection of cars outside too!

Ba
Review №100

I am a shop and I sent a customer to Alan Vines Automotive when she had an issue during a road trip. They diagnosed her engine light and reassured her, and communicated with us and worried family members back home. Really above and beyond superior customer service Ryan! Thank you Alan Vines Automotive for excellence in automotive service and customer relations.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:1623 US-45 BYP, Jackson, TN 38305, United States
  • Site:https://allensamuelscdjr.com/
  • Phone:+1 731-664-8500
Categories
  • Car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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