Quick and efficient! I’ve had my car serviced at multiple other BMW dealerships, and BMW Jackson is my favorite thus far. I always have a great experience with Julius in the service department. Highly recommend.

Adam in service was a great help. A definite 5 star service department. I will definitely use them again.

Scheduled same day appointment for test drive. Upon arrival was greeted by my sales consultant . 2 X5 vehicles were ready for the drive. And just to be sure, an X3 was also available for a spin. Sales consultant very knowledgeable, answered all questions, including pros of each vehicle (not any cons- it’s a BMW X5!). Within a couple of hours, left my trade in behind and drove away a very satisfied customer!

Mr. Julius was very, professional, friendly, and helpful. My car was taken care of in a timely manner. The only reason 4 stars is the parts department. Took some time to receive assistance after ringing bell 2. Could hear voices, but no service ☹. Eventually someone did assist me and the rest four stars history 😉

We recently purchased a BMW from BMW of Jackson. Landon was the person I worked with and he was very helpful in answering a ton of questions and did a great job. The purchase was painless and professional. Overall a fantastic buying experience.After the sell we had more questions and had a small (owner caused) issue they were eager to help us address. I would recommend working with them if you are looking for or considering a BMW.

BMW of Jackson brings excellence and strives to be unlike every other dealership. When my X5 needed servicing, I called in and they said bring it over. I dropped my X5 off that evening and it was ready for pick up around lunch the following day. Additionally, my vehicle was washed and it seemed as if it was detailed inside.My Overall Experience is a True 10.I appreciate BMW of Jackson.I trust in BMW of Jackson.

I must say how disappointing my last visit, I came in for an oil change 8/19, that same evening my garage floor was saturated in oil from leaking out of my car. My car was towed back to your BMW of Jackson on 8/20. I WAS told, some type of Rubber O ring got pinched an caused my oil to leak out. I was also told “this happens all the time”. Are you kidding me. There has to be some type of corrective action to address this problem. Surely Management has brainstormed some fail safe method that would help eliminate this problem. My engine could have been completely ruin. I have no idea what future damage this will cause me. On top of that I wasn’t offered any type of compensation. I.e discounts, coupon etc, anything would have been better at least to show good faith in being sorry for the mishap. I can honestly say each time I have brought my vehicle in for service, I ALWAYS have to come back the next day for a Do Over. I don’t plan on coming back to BMW anytime soon. It’s always a disaster to say the least. Once again I am disappointed in the service....

I’ve been a long time customer of BMW of Jackson. During this time, the Adam Gladdin at the the Service Desk and Maintenance and office employees.. have all made me feel at home. I know they care about the Service they provide and the quality of the product they represent. When I have questions.. I know Adam will be in touch with me and I always feel assured that he’ll get right to the CAUSE of the problem… and only what my vehicle truly needs. I appreciate the way this Facility operates and with great equipment… topped only by great employees… it’s MY Dealership. ThanksR.E.

Very professional. Was made to feel comfortable from the time I walked in. Answered all questions and kept me updated on the status of my vehicle. Worth the drive to receive the great service

Great service, friendly professional staff. Kept me informed as I waited on my car. Clean restroom and lobby. I would definitely recommend.

So I got to the dealership to have my brakes, and tires checked, so I made an appointment got to the dealership parked at a service door that was closed. No one ever came out to my car so I went in wasn’t greeted but the service guy (Adam) asked what I need so I said I have an appointment to get my tires and brakes looked at, I guess he zoned out and ask me did I have an appointment? I said yes! He came off as rude once I checked in he told me it would only be 30 minutes which in reality was 2 hrs, so while I waited I decided to check on getting my spare key that resembles a credit card so I went to parts guy at the desk very rude wouldn’t let me completely answer a question he asked, we ordered the key I told him I wanted to pay when it comes in but he rudely said it had to be paid for in order for it to be ordered. On top of all this it had a bad gas smell in there which gave me a headache!!! They claim to have order my key and door seal but I was never told when they would arrive or have another appointment to get my door seal installed so I don’t know what’s going on!!

I had some work needing done on my vehicle and I talked to Julius and he assisted me through the whole process. I let him know what was going on with my vehicle and he took it upon his self to make sure that everything I needed done was taken care of.Thanks Julius Waddell and herrin-Gear bmw

Adam in the service department is awesome! Everyone there is so nice and helpful! Great environment to sit in the air- conditioner, watch TV and wait for my oil to be changed! Thank you Adam!

Great service and polite attention without any stressful, pushy behavior. Our sales associate and others stayed late on a holiday to assist us and paid attention to our wants and needs. Very grateful!

Mr. Bobby did an amazing job helping me pick out the right car for me. Bobby, Ricky, and Godfrey all stayed late to make sure everything was taken care of. They were informative and timely throughout the entire process. So thankful I chose BMW of Jackson!

My leased car was due for service while my son had it on a road trip. This dealership was wonderful in providing the required services when he was far away from home. Service and documentation (they sent a video) was top notch. Highly recommend!

Adam is the best. He got me in and out. I also appreciate your generosity.

Great customer services all around…

Adam is a good technician. He provided great customer service. Great customer service was provided from start to finish.

Very pleased with our experience at BMW of Jackson. They were prompt in responding to my request for a quote, responsive and helpful when we visited to look at and test drive a 330i, and that behavior continued throughout the process. Our sales person (Landon Tucker) kept us informed of the build and shipping status, and always had time for us. That experience was also found when we worked with their finance person. Excellent experience.

Wonderful service at BMW of Jackson. Adam was very accommodating, especially during busy morning hours. I was in and out with a new tire so quickly! I always have such a positive experience when I stop by BMW of Jackson. Wouldn’t want to take my business anywhere else. Highly recommend!

Awesome place to take your vehicle, they will take care of all your needs and more. Thank you Josh and BMW of Jackson for the fast service and friendly staff!

Josh was wonderful and very helpful. I really enjoyed my experience with BMW.

ALWAYS SHALL LOVE BMW HERRIN GEAR OF JACKSON! And the service gentleman, Mr. Adam Gladden, there Best!!!!! An honor to be a driver of BMW, of Herrin Gear of Jackson!

Adam is the best person! He always goes above and beyond to help me with my car services needs. He has been great for 9 years! I appreciate his professionalism and willingness to give me the best BMW service possible.

I moved to Dallas a year ago but I still come to Josh to take care of my BMW. Even on short notice if he can help he will💯

Extremely professional, they exceeded all of my expectations. They did everything they said they would do. Will definitely do business with them again.Again thanks

I had a very hassle free experience with BMW of Jackson. My salesperson was Tyrus and he couldn’t have been more professional with helping me purchase my 540i. I highly recommend BMW of Jackson.

Always a good experience. I’m told upfront what is needed and the cost. No pressure to do any work not essential to my car.

I use BMW service department because Adam is always attentive and caring about my needs!!’

Excellent experience at BMW Jackson. Highly recommend working with Tyrus Page if you are looking to purchase. He is professional, knowledgeable, and listened to what I wanted. There was no pressure to purchase and my experience with Tyrus and BMW Jackson could not have been any better. Highly recommend!

We had a great experience at BMW of Jackson. Everyone was so nice, made us feel very welcome.We will definitely be back. Bobby Brister treated us with dignity and respect and we made a life long friend. Hes will be our sales representative for ever.Thank and God Bless!!

It was a wonderful experience from start to finish!I custom ordered an X6 M50i that I was having trouble ordering from my local dealer, the minute I called Randy got on it. Thanks to he and Tyrus Page-the best!

Great service on my BMW this week. Friendly and efficient service, thanks Adam and all.

Great staff. Excellent service and on time.

Everyone was very knowledgeable and attentive to us. This was my first time in for service and I was very pleased. We were greeted immediately and referred to the next person who would be helping us get started. The waiting area was neat and clean. Coffee and snacks was made available to us. Social distancing was observed and the service and billing was explained well.Thank you for excellent service!

Good experience. Took care of what was needed for my car. Good employees.

Great experience. Had me in and out within my scheduled appointment time.

Everything about my experience was top tier, and not to mention personable. Not once did I feel like I was being pressured or rushed into such a big purchase. Abraham was not my salesman, he was a true client advisor. We love Herrin-Gear BMW of Jackson!

At the BMW of Jackson dealership’s service department I was treated rudely and disrespectfully for three hours while they replaced a defective part. They installed the part less than a year ago but seemed to not want to do the “repair and/or replace”without extensively checking whether there was some other reason for the failure that might earn a fee. I was quoted an hour for the service and yet they used 3. After demanding my car, several times, so I could make an appointment and told it would be available multiple times “right away”, I had to get the Service Manager to demand the car be returned from a mechanic who was driving it around the block for what seemed like an attempt at deliberate delay.The service rep assigned to my car seemed to have more time to socialize than to attend to customers and got hostile when confronted by the observation.There were other customers who were not content with the dealership’s service. In fact, I didn’t hear anyone pleased to be there. It seems in these stressful times if people don’t want to work they shouldn’t have a jobs. I know I’ll never go back there and I can’t imagine why anyone he would.

The staff keeps you knowledgeable of what is to be done, the time frame, cost, etc. Courteous to the customers using shuttle, etc. Thank you staff at Herrin-Gear BMW.

I appreciate the convenience of scheduling service appointments online and reminder notices. When I arrived, Adam was extremely welcoming. He consistently provided updates and a thorough overview of the work completed. All this ensured a positive experience.

I had a great experience with BMW of Jackson. My car caught a flat in which I called the Tire Center to set up an impromptu appointment. They worked with me with not only replacing the flat tire but also working with me to upgrade all 4 tires and get all maintenance needs up to date on my car. Josh was very professional and kept me in on every step of the process. Thank you all for the support!

They really do care about you and your car I am very happy with them

Tyrus Page was our salesperson. He made the process seamless. He made sure you had everything you needed and then some. He worked hard to get us the best deal and we are more than satisfied with our purchase. Go see Tyrus, thank me later!

Service is always fantastic. Adam is so responsive!

I live in Tennessee but come to BMW of Jackson for my auto repairs. Josh is very nice and accommodating. The staff is always friendly

Excellent service and Josh was very helpful!Thank you!

Adam has been our service advisor for years. He is always pleasant to work with and provides great service, no matter the issue! He is very helpful in explaining service needed, options available and timeframes for service completion. Highly recommend Adam!

Excellent Service! Adam is always professional and explains what is going on with my vehicle. He also offers options with prices.He has a great personality and I appreciate his kindness, expertise and professionalism!!Thanks Adam!Dr. Katie Babineaux-Alexis

It was a great purchase. Managed to handle the whole transaction in a short amount of time. Everyone made sure we were ok with the purchase and some of the staff even stayed past close to make sure the paperwork was handled correctly. No pressure from sales or finance to buy extras we didnt really need or want. Bought a used vehicle so wasnt as big of a deal as new would have been. Will definitely look at herrin gear as one of our car shopping spots in the future.

I am very happy with the vehicle but not the folks at the dealership! I initially signed paperwork and received a call the next day stating they had me sign for the wrong VIN #. They asked that I come down and sign the new paperwork all the while stating nothing changed but the VIN. The finance guy quickly started shoving paperwork for me to sign stating nothing else changed. Upon examining the paperwork the price did change to over $1,000 more. He claimed that he did not know when in fact I overheard him discussing it with the salesman prior to me going into his office. Long story short pay attention to what you are signing because these are some SHADY folks!! 😡😡

Started my service work at the scheduled appointment time and finished on right on target. Adam Gladden is always a pleasure to work with. He is knowledgeable, professional and courteous. Herrin-Gear is a great dealership!

Service was great and very professional.

Adam is always helpful and goes out his way to make sure you are satisfied and understand the issues you are having with your vehicle. This BMW is a family oriented business and always make you feel right at home.

Tyrus Page was our salesperson. He was knowledgeable, dedicated to the process, and the interactions felt organic not forced. Often times salesmen hassle you as soon as you step foot on the lot. This was not our experience. He was more than accommodating along with Lance and Randy giving us the biggest bang for our buck! If you are looking to purchase a vehicle, do yourself a favor and contact Tyrus. Thank me later!!

They told me I needed a new set of tires to the tune of $1000. Went by 2 other tire shops and both said tires were fine!!! Crooks!!!! Do not support them!!!!

If I could give more stars I would. I had just left another BMW dealership a few hours prior and my vehicle was leaking oil everywhere. The service manager came out to where I was with oil and checked out my vehicle. It was determined that my vehicle needed to be towed back and the oil change needed redone because a seal was cut. I had to call back today because I was at my local BMW dealership for an alignment and they detected a possible leak. I called the service manager to see if my BMW was cleaned out when they did the oil change and the service manager contacted the BMW I was at and got them to clean the residue out and to make sure there was in fact no more leaks. 10/10 would recommend this dealership. I would take my vehicle back to this dealership if I lived much closer!

Just want to add that Josh was awesome. Great customer service. Ive been there on other occasions, but didnt meet Josh. He made me feel like I was actually at BMW, class.

Josh always takes great care of my car. Always thorough and efficient.

I live an hour from the Herrin gear BMW dealership. I called and scheduled an appointment for an Olin change and computer issue, and Julius couldn’t have been nicer. My situation is unique because my husband is terminally ill and I can’t leave him for very long.Julius met me as soon as I got out of the car and I explained how important it was that my car be ready that day. Not only did he ensure that everything was in working order, but he called and text me as soon as the car was read.Naturally BMW has the reputation for excellence, but I was treated with respect and kindness from a stranger.

Excellent service and reasonable pricing!

Josh Hollins was my Client Service Advisor during my visit on February 12, 2021. He displayed courtesy an professionalism throughout my experience. He kept constant communication with me informing me of issues with my car. I was highly satisfied with the service provided at Herrin-Gear BMW.

I took my car in for its first 10k oil and filter change. Adam got my specific instructions and handled my car in a very timely matter. I forgot to use my coupon at checkin time but Adam handled it nicely after everything was said and done. Great experience with no issues.

Josh and Team did a great job taking care of my daughter’s 328i in a timely manner.

Very friendly, attentive and helpful. Nice facility.

Good place to get a car very helpful thanks Mr KELLY and JOHN and staff

Dealership gives no feeling of being focused on providing quality service. They have a large fleet of BMWs with no one concerned about selling them. I took my car in for service (12/30) and there was a cold stoic look on EVERY employees face. Its sad; none of them look like they cared about the other; or ME! I definitely would not recommend this dealership to service anything. I had read reviews of poor service but didnt believe it. Now Im convinced.

My experience was Excellent. Great service, and Great customer service with Adam Gladden! I would definitely recommend Herein-Gear BMW of Jackson.

My experience was fantastic!!! I was treated like a King!! BMW of Jackson is where I’ll be doing business from now own!!! Thank you BMW OF JACKSON!!!!

Have had great experiences at this dealership. Recently had repairs from an unfortunate encounter with a deer. Quick turn around, frequent updates. and courteous treatment throughout the whole process. The car came back looking and driving like new.

Service at this dealership is always prompt and helpful. i enjoy working with Mr. Waddell and his crew.

Purchased my car in the Atlanta market where the name BMW is synonymous with quality. After living there I have high expectations...When relocating to Mississippi, I didnt expect the same standard of service. But, Josh at Herrin Gear BMW of Jackson has proven me wrong. At the end of the day Im happy to report that Herrin Gear BMW has knowledgeable and friendly staff.I look forward to working with Josh for all of my future service needs.Im even considering Herrin Gear BMW for my next new car purchase summer of 2021.

Josh kept me informed and is a very great guy.

Was working on a deal for a car they had for sale. No reply, they sold to another dealer.

Megan did a great job. She stayed late to close the deal. Very knowledgeable and professional.

Josh Rollins (Hollins) is a great Service Advisor, always has a great attitude.

BMW is a horrible company and they have no interest in integrity. I will never drive another BMW and will never refer anyone to the company. They should be sued every chance possible.

I was received very professional service by the service department. Josh was very courteous and very professional.

Josh make sure everything was running before leaving the Dealership Excellent customer service

Josh was very friendly and helpful during my visit.

Great service from my advisor Josh and the manager Terry.

Adam does a great job of taking care of his clients. He is the reason I use Herrin Gear BMW.Dan

Josh always give exceptional service. He has a great personality and make each experience pleasant.

Julius was GREAT...Got me in and OUT in NO TIME! THANK YOU, JULIUS

Friendly staff and excellent service. Josh is my guy!

Had first rate service an instruction in setting up our car.

My car damage was over $3000. Another dealership provided me a loaner because my dealership told me they had none. After the end of the 4th day I was provided a loaner car. As much money the dealership is making off repairs alone, they should have loaner cars available. My sister had such a good rapport with her dealership they were empathetic enough to assist in time of need.

Excellent service from Adam and Mr Shamburg in the maintenance department. Thorough explanations and really nice guys.

My experience overall was amazing. I felt that I was able to get my choice of vehicle without any added pressure. The team was awesome and making this 1st time experience with BMW a great one and I would say if you’re thinking about a purchase with this dealership go for it.

Great experience, knew the sales manager and fleet manager. They gave me a great price up front, no hassle, and we bought what we where looking for. Also a great shout out to the entire support staff as well. They made the delivery process enjoyable and easy to understand. Thanks to all!!

Julius and the team always take good care of me. All issues were fixed.

The communication was great; and, the service was quick.

Customer service was a plus and will definitely be getting all my maintenance needs done here for my M6. Thanks again Adam...!

Nice people. Nice environment. Josh was very helpful.

Recently bought a new M440i convertible through Mike Green. As always Mike and the sales management team at Herrin-Gear BMW did a great job from trade-in value to pricing and all the other important things in between. I highly recommend Herrin-Gear BMW!

The experience was warm and friendly. My car was ready on time as promised. I will recommend others to take their vehicle to BMW of Jackson service department.

Management is poor at best. I called about a light on my dash board. They told me to come in at 8 the next morning and they would do a quick diagnosis on it. I arrived at 7:45 and they took over an hour to complete the diagnosis. They did not charge me because I complained about the time. I scheduled an appointment for the next Monday. I dropped my car off on my scheduled day. The gentleman that shuttled me back to work was very nice. The repair I needed was costly. I arrived there to pick up my car and pay the bill When I started to drive off, I noticed a fog light was out. I pointed out to the mechanic working on my vehicle. He said yes, the fog light is out and that I could get a replacement at Auto zone. This place is already extremely overpriced and they could even make sure my car had no issues before I drove away.

Quickly diagnosed and solved problem.

Had my 750LI serviced. I was completely satisfied. My service manager, Adam, had my car diagnosed and repaired in 24 hrs.