I recently purchased a Volvo from Paul Moak all the way from Georgia. As this was my first time purchasing a vehicle from out of state, I had many reservations but Bradley helped ease my fears tremendously!! He took the time to send me numerous pictures and videos, answered any and every question I had, kept in constant contact with me and held the vehicle for me until I was able to fly out there. When I arrived in Mississippi, he picked me up from the airport, then spent a couple of hours with me going over many of features because this was my first Volvo. The process to complete the purchase took less than 20 minutes as they had my paperwork ready for me. Multiple members of the team also came over to thank me for my business. During our many conversations, Bradley mentioned how much he enjoys working for Paul Moak because they are like a family and it was evident by how he treats his customers. Even after the sale was complete, Bradley still texted and called me to make sure my trip back home was going safely. This was by far the best car buying experience Ive ever had! I got a great car at a great price! If Im in the market again, I wont hesitate to make the 600+ mile, 10 hour trip to Paul Moak again. It was definitely a deal not an ordeal! Thank you Paul Moak and an extra special thank you to Bradley!!

Quick turn around. Car looked good. Service providers could have been a little kinder and more understanding. My husband called to get an update on my vehicle (as he should be able to do) and was met with extremely rude behavior. I know y’all are busy, but every customer should be given respect. We expected more from a dealership we spent a ton of money at. Kindness goes a long way and will greatly impact where we purchase our next vehicle.

Dont waste your time going here for an oil change. I scheduled an oil change at 2 p.m and didnt leave until 5. Was told it would just be a few more minutes twice in this time period. I had been on a road trip and went over my mileage for my oil needing changed. This was the closest dealership to me to do the work.I drove from Hattiesburg to Jackson. After I left I tried to contact the owner.. left a message for him to call me back and never heard a word. This has also happened to a friend of mine that had something simple done to her car. Go anywhere but here.

I have been going to this dealership for over 10 years. They have excellent sales and service. They are the most honest and dependable automotive service that Ive ever seen. If you need service call Brent or Morgan. If you need a good deal on a car, call Floyd. You wont regret it.

Ask for Morgan if you want good service!!!

I really appreciated Morgan’s help on scheduling my sunroof replacement. He assured me the job would be done in an afternoon and I could wait in the car…it ended up only taking a couple of hours. He also was quick to contact me about a delay in the part being at the dealership, but did a great job following up and getting me in as soon as possible.

If I could give a zero, I would. They have one department for services. Another for parts. And then yet another person to schedule an appointment. I just needed a simple fix and I got bounced around from department to department and had to explain myself all over again just to be told that I needed to talk to a different department. Trying to get help from these guys was a complete waste of time. I had hoped for more from a Subaru dealer. Really disappointing.

Service Department is awesome. Kept me informed and service completed timely. Appreciate all they do for their customers.

Friendly, fast, & clean!! I drove 2 hrs there for a service, got there much earlier than my appointment. They took my car back right then and got it serviced. The waiting area was clean & quiet. I will definitely be going back! Also they have FREE coffee and snacks!!!

Always professional. Brought my Subaru in for its last two oil changes and maintenance checks.. The service advisors are always friendly. The dealership has a comfortable waiting room inside and a sitting area outside. Would definitely recommend to friends and family for service and purchases!

The Service Department at Paul Moak Subaru was **terrific** on two recent visits — one (scheduled) for regular service and the second for a tire fix. Professional and efficient service advisers (I’m looking at you, Brian Baskin) and work well-done! Thank you to all!!!

Great customer experience! Big Shout Out To Bradley and Butch for providing me with the top of the line service. I highly recommend that you get a car from them. They will definitely do you right every time... They were very professional. Overall Butch was the best!

The experience was A+. The agent were so helpful, patience, knowledgeable about the vehicle we were interested in purchasing. It was well worth the trip. I applaud them highly. Well done. MOAK !!!!!!!

Everyone at Paul Moak Subaru is so friendly! They have stayed in touch were incredibly helpful and completely thoughtful! Best buying experience Ive ever had!

Chip Burns took care of me when I was buying a new vehicle, and he went above and beyond to make sure I had a great experience. Would very highly recommend going to him if youre in the market for a new (or new to you) vehicle.

Paul Moak NEVER fails to provide top quality service, and is very conscientious of their customers in the process. Everything at Paul Moak runs like a well-oiled machine! Very smooth process from buying to servicing my Subaru!

I took my daughter’s Subaru in for two outstanding recalls, and everyone was extremely courteous and professional. I was provided a loaner car, and they had my daughter’s car back in a matter of hours.

Purchased another Subaru from Paul Moak Subaru which once again was an excellent experience. As dealerships get larger and out of state companies buy those dealers the purchase of a new or used car becomes less personal. Paul Moak Subaru is like a family. They are always pleasant from your first phone call to driving away in your new car. A few people stand out who were responsible for my 5-star rating. Lyn, Ashley, Josh, and in the service department, Morgan. All very helpful knowledgeable people who make Paul Moak Subaru a great place to buy a car.

Very friendly and professional personnel who clearly sought to provide good customer service and meet my needs. I was bringing my car in for a recall but the grey support prompted me to consider use them for my regular maintenance as well.

I was told my car was finished but the car was not repaired; I took back 3 days ago and have tried to get an update but nobody will return my call or even answer the phone....

Everyone at the dealership was nice, courteous and helpful. They didn’t keep us long. It was a pleasure doing business with them. I would recommend them to friends and will buy from them again.

5+ stars! Paul Moak Subaru made the car buying experience a painless, smooth, and easy process! My sales consultant, Lloyd Sherman, was EXCELLENT! Highly recommend. He went above and beyond during the entire process. All of the other staff members I encountered were equally as helpful. If you are looking to buy a new car, do not hesitate to visit Paul Moak!

Overall it was a good experience. Brent was very helpful very thorough very honest. I was satisfiedWith the service provided. I will be back

Excellent Dealership! Highly recommended

We came to Paul Moak with our heart set on a Volvo. Our sales rep, Ron, showed us all the different ones, and went over all the features. When we were ready to make a deal, I saw the Subaru Limited on the showroom floor, and gave Ron the ole switcheroo. He was very patient with us, and again went through every detail of the Subaru. Which we ended up purchasing.

Excellent service, no pushy salesmen, good honest service. Bradley was professional and honest. I mean upfront & honest. I do not feel like I was taken advantage of like in theprevious dealership (Nissan) 5 years ago. Super excellent quality vehicles! I love my crosstrrck! Thank you Paul Moak staff! Subaru quality rocks!

Paul Moak Subaru is my “home” car place. If I need anything like advice, a key fob battery, or question about extended coverage, since I am now 3 years into my outback, all I have to do is call and someone helps me. I have never owned a car that I love more than my Subaru Outback. I hope it lasts forever and probably will, as at 3 years it is totally like NEW. Service cannot be beat!! Jona Keeton (with a strange email name for privacy).

Morgan and the folks in the shop always take care of what’s needed to get you and your Subaru back on the road. They’re the best!

Exceptional service department with easy to work with the service managers. Helped me several times with me car to get me back on the road. Would happily take my car back any time of day.

Mrs mary have good customer service dont have to talk to people she was nice and friendly I enjoyed myself looking at cars and I am definitely going to go back to get one

I went in for my first oil change. Fast, friendly staff. Im loving my new Subaru.

Brian was incredibly helpful. Work was done promptly. Very satisfied

Everything at the dealership went fine and everyone was nice so I wasnt going to complain until they asked for a review. My issue is that I dropped my car off at 9am, I called 3 times (2:15pm, 3:30pm, and 4:30pm) to get an update, and I got a text at 5pm saying it was ready. It is frustrating that no one had time to call me back with any information. I could have planned better if I had some info.

My wife and had a a great experience at Paul Moak Subaru this past Thursday. The work was done efficiently and the CSR’s were very pleasant and informative. The waiting room was extremely nice, attractive, and clean. Overall it was a great experience.

Always excellent service. Brian in the service department is so friendly and helpful.

Called to get information on Ascent and talked to Lynn. Turned out to be my favorite sales person out of all the dealerships I called. Decided over phone after negotiating price to buy from Paul Moak even though they were not the best price. Two other dealerships offered lower pricing. Subarusauto delivery was delayed several times. We arrived at dealership at appointment time and auto was ready, Lynn was ready and the business office had all the paperwork ready for signatures and Lynn explained the auto to us and we were on our way for the 3 hour trip home. It was a pleasure to do business with Lynn. Thanks to as the staff that makes it happen. Were happy...

Very bad experience. After having the air conditioner fixed under recall and a regularly scheduled service, the car engine bay started smoking profusely right after getting on the highway. They called a tow truck, my wife had to wait 2 hours for it in a McDonalds parking lot, then another two hours after the car got towed back. There was a significant puddle of oil under the car and oil splatter all over the engine bay, including on the hood and pooled oil around the filter. They told her it was just a little spilt oil from the service that they had to clean up (which mysteriously took 2 hours). I know mistakes happen, but expect integrity from people when it does, like owning up to the fact that they clearly left a hose or the folder itself loose.

Everyone was friendly and the service was prompt. I would always recommend the service department!

Fixed my alignment problems, car holds the road now. Reasonable price, 90 minutes.

My first service on my 2020 Outback went great. They wore masks and followed all Covid safety protocols. The waiting area was clean and well stocked with water, coffee, and snacks.

The coffee was good as usual and the staff was very friendly and helpful. The waiting area is one of the nicest I have been to. I don’t mind waiting for my vehicle at all when I take it to Paul Moak Subaru.

Excellent experience! Morgan wrote the book on customer service! A+

Wonderful job. Your salesmen and your staff went the extra mile to help us. Whenever we are asked about your dealership, nothing but positive things will be said.Bill JohnsonMarch, 2021

Bought my first ever Subaru (Forester) and I will say this as briefly as Possible. After 10 years of being a Nissan customer I am trying Subaru. The purchase itself was an absolute breeze. They really made it easy and quite a good experience. The Forester has a smooth ride with good acceleration and handles well in traffic. So far Im really liking this vehicle.

I have been taking my Subaru to Paul Moak since I got it out of state, almost 3 years ago. I have never felt like the staff I’ve interacted with didn’t have time to answer my questions, nor have I felt like they immediately assumed I didn’t know what they were talking about when it came to my vehicle - this is a big deal for me because I have left before even getting my vehicle serviced at other places due to these exact reasons.I’ve had recalls fixed on this vehicle along with regular maintenance and no matter the reason for my visit I’ve always left Paul Moak feeling my vehicle, and myself, were cared for well.I’ve recommended Paul Moak to friends, I’m definitely a fan!

The emplyees are five stars. I felt very comfortable there. My service dog enjoyed his visit and the treat he was given from one of the associates. Thank you guys and stay as you are. 🥰

I always get excellent service when I bring my vehicle in. They are courteous and explan what needs to be done. They provide a clean, nice place to wait.

Nicholas and Brian did an outstanding job servicing my Subaru Crosstrek. Brian check my temperature when I arrived and direct me to a clean and spacious waiting area where it was easy to practice social distancing. Free refreshments were provided while I waited for the service to be completed.

Paul Moak Subaru is one of the finest Subaru dealerships I have been to they get you in and out very quick kind courteous and professional staff I highly recommend them. I showed up a day early for my appointment and Brian the service advisor said no problem we will get you in. I had tires put on four-wheel alignment oil change and complained of a crunching sound in the front end The technicians could not find any crunching sound in the front end and after the service asked me to take them for a ride. They were very concerned about the sound but it had disappeared after the new tires and alignment. The waiting room was very clean and as well as the restrooms Nice vending machines and free coffee and water cannot say enough about this dealership . When you bring your vehicle to Paul moak Subaru and Volvo You can rest assure that when you drive away your vehicle will be running tip-top shape thank you Paul Moak Subaru and Volvo sincerely Mark Pettus

Got some major work done on my forester a while ago here. Hertz tried to nickle and dime me for brakepads and a water pump but the guys here told me the parts were fine which is the first time a dealership has not tried to steal my money. Their service department gets real busy and the mechanics look beat sometimes so I would be patient getting work done here.On a sidenote the salesmen are common sense and wont bother you unless you mean business. Went to a Hyundai dealership and it was like they were trying recruit me into a cult or something. Complete opposite here.

I was shown courtesy and respect by everyone. Bradley Clark was an outstanding salesman. He spent time showing me everything about the car before he even knew I would buy it.

I recently had a critical engine issue with my Nissan Altima that required immediate replacement of the vehicle.Alex Lewis was exceptionally expedient in getting me into a Honda Ridgeline without any hassle.Alex recognized the urgency of the situation and worked diligently after hours to make it happen for me.

I was shopping for a 2020 WRX and they went above and beyond to locate one for me in another state and work out a fantastic deal. Definitely got themselves a customer for life.

I just bought a vehicle from Paul Moak. Jerome and Butch were my salesmen. They were both very helpful and pleasant to do business with. I highly would recommend both of them and will go back for future purchase

Best buying experience I’ve ever had. Will definitely remember for future purchases.

I have purchased 4 cars from Paul Moak. 3 of them I was local. Most recent one I drove 4 hours to purchase when there is a dealership 20 minutes away. Ashley, Mgr and Lynn, Sales are very knowledgeable and professional. Morgan in service knows it all. Highly recommend this dealership. If you are looking for a Honda see Jerry. He is awesome as well. He was the Mgr at Subaru for my other 3 purchases. He now is next door managing Honda. Look no further for superb customer service from Honda, Volvo or Subaru. Worth the drive!!

We traveled a couple hours to go to this Subaru and what an absolute pleasure it was to work with these folks. Ive worked in the car industry and I know the last day of the year is crazy. We left with a new lease in an hour and a half. Great price, beautiful, clean showroom, and very friendly staff. Worked with Chip and had Ashley as the manager. Very professional and sweet. They do have a limited stock because they are a smaller dealership, but they sure go the extra mile to put a smile on your face. Thank you!

Awesome service department. Knowledgeable and reasonably priced.

The service department was very responsive, courteous, conscientious and thorough. Job well done. Highly recommended!

Ready for me as scheduled!!! Friendly and thorough. I will be back!

Do not, under ANY circumstance, bring your vehicle here for service. I brought my vehicle in to have O2 sensors replaced in my exhaust system, and a recalled brake switch taken care of. We made an appointment for 11:30, they finally took the vehicle back at 2:30pm. Then once 4:00 came around, they came back....with a diagnosis. They had checked my check engine light code. After 4.5 hours. Thirty minutes later, they came back with bad news... My battery was now also bad. A battery that Ive never, EVER had trouble with until I brought it to this dealership. So, I asked to speak with a manager. I got the VP of Paul Moak automotive. He said even if my battery dies as a result of their mechanic leaving the doors open and the lights on inside the vehicle, that I am responsible for replacing the dead battery, and I WILL be charged for the replacement battery, labor, and taxes. Another $175. He then proceeded to reassure me that there is nothing they can or are willing to do. Even though they killed my battery. I drove the vehicle home, allowing it to charge for my 2.5 hour drive, and have had no problems with it since. And my battery is fine. They do not take responsibility for their mistakes, and they do not put the customer first. They are another example of a large corporation taking advantage of consumers.Update: its been a whole week, and still have a perfectly good battery.

Always friendly and efficient. Didn’t do anything I didn’t ask for and thoroughly explained all reports. Brian always takes care of me and my Outback.

I scheduled beforehand, and my appointment time was met. From check in untilI checkout I was able to wait comfortably on site. At check out I was given a concise report of what had been done as well as a “report card” on my vehicle, and we discussed recommendations and my car was waiting. Efficient and pleasant as you could hope for. All my expectations were met, and surpassed.

Best dealership I’ve been to! I’ve used this location for 2 1/2 years for oil changes/tire rotations/etc and the service is great and the people are always welcoming. They know everything about my car (important when other places have used the wrong oil and caused problems) and never overcharge! This weekend we purchased a new vehicle and Daniel and Butch were extremely helpful and knowledgeable. They helped me find the car I needed for the best price! If you go here, you will not be disappointed!

Car buying at its best! Pleasant, professional staff!

Service was great. They gave me a loaner and repair was handled very professionally.

Initially had trouble with appointments being canceled but once that was handled the service, which included a very nice Ascent loaner, was excellent. Attention was paid to COVID protocol and efficiency. Although they had my contact number I had to call to check on the status of the repair which was finished.

I would like to express to Bradley & Ashley my gratitude for making my recent car buying experience the best. Never have I had a salesperson & manager bend over backwards to work with me. Bradley was so patient with this old 69 year old grandmother & Ashley as well with working with me on getting the best financing. Ive already told several of my friends & family about my experience & advised them to check with Paul Moak before making any car purchase. You will not find better professional people anywhere.

Bought a used Subaru that was in GREAT shape today. Chip Burns, Butch Bandy and all of the team at Paul Moak Subaru went out of their way to put us in the car we wanted. Very easy buying process for us. Top Notch place.

I bought my second vehicle from Chip Burns over MLK weekend. Chip is THE BEST! He is not pushy at all. He listens and understands what you are looking for. He wants you to find a vehicle that meets your lifestyle and everyday needs, and he has a comprehensive understanding of every detail of the Subarus and Volvos that Paul Moak has on the lot. I would trust his opinion above anyone else in the business!

Friendly and knowledgeable staff made our buying experience enjoyable.

The salesperson gave great and detailed information on the car and spent a lot of time helping me. Unlike other experiences with car dealers, I felt listened to and valued.

This has been my second Outback. I have always enjoyed getting my vehicles oil changed at Paul Moak Subaru. The Service is timely, the Staff is friendly and the technicians are always helpful. Thanks!

I reached out to Paul Moak to test drive several vehicles. They got back to me within minutes and set the appointment. On the day of our meeting, the salesman, Cliff Brewster, reached out to me to confirm the details of our appointment and make sure I knew how to get to the dealership. He was prepared for our appointment and had both vehicles that I wanted to test ready to go. I had a last minute request to drive another vehicle and he had no problem getting that one as well. He was extremely knowledgable about each vehicle and really worked with me to find the right car for me. After my appointment, I was contacted by Courtney who wanted to follow up and make sure everything went smoothly. I really appreciated the level of customer service I received from Paul Moak. They were quick to respond, stayed in touch, and seemed to genuinely care. Thank you Cliff and Courtney for an excellent experience!

The facilities are always clean and the team there is always professional. They do quality work and don’t try to confuse you - what you see is what you get.My only gripe is that sometimes I have problems getting someone on the phone after being transferred.

Chip was very knowledgeable and professional as I made my Subaru purchase

Facility is always clean. Social distancing was used and correct protocols were taken. Morgan is always accommodating. BUT... I have moved out of town, and my appointment took 4 hours! That’s a LONG time to sit with a mask on. You need to have loaner cars like other dealerships.

Purchased a 2020 Outback Onyx XT at Paul Moak Subaru and had a great experience. The Salesman was Cliff and I highly recommend dealing with this man. The entire team was excellent. With the current events happening in the world, they performed with professionalism and kept Safety in mind without neglecting the customer. This is the first time I have ever made a deal outside the entire time and thoroughly enjoyed it. Great experience!

Paul Moak Subaru auto purchase was the most hassle-free transaction I’ve ever been through. No extra warranties pushed on you. Just a great dealership with very knowledgeable employees!!

Customer focused centered dealership! I was looking for a particular Magnetite Gray Outback Limited with certain options. At the time they didn’t have one and another dealer did. I worked with the other dealer and made it clear the exact vehicle I wanted. They wouldn’t answer my emails and had worked everything out by texting. This dealer is 2 hrs away so when I asked for confirmation the vehicle was there before I drove they told me they sold it yesterday! About that time Megan from Paul Moak called and said they had one in transit. They worked with me and made the whole experience a snap! Chip Burns was our salesman and is a class act. We bought an Ascent here last year for my wife and now the Outback for me. Loving both vehicles and Paul Moak Subaru!!

After searching many places, we bought a great used car here at an affordable price. It was a very smooth and pleasant experience. All staffs were friendly and the car was perfectly prepared. I want to thank Mr. Daniel Snellgrove for his help in purchasing our “new” car. We will definitely come again to buy a car. Highly recommended.

Extremely efficient & friendly service

Morgan in Service is personable, knowledgeable in many things, and helpful when Im in a bind for time and need to fit in a service appointment during a Jackson trip! Ricky in Parts was quick to get me a quote and order my crossbar set, and Brent did a quick job of installing it at the last minute when I came in to pick it up. A great group of people work at Paul Moak Subaru, and I would recommend their service to anyone needing a repair or regular maintenance. Thanks, guys!

I love working with Morgan Gosling. He is courteous, professional and a pleasure to work with. I trust him completely.

Marq is professional and brings integrity to the car sales industry. I highly recommend working with him and am satisfied with my purchase.

Great customer service. My loaner vehicle was right off the show floor. Very nice.

The service department was very attentive and professional.

Been buying off and on here for years, way to go folks! Daniel is a 10/10 salesman and a combat veteran to top it off!Butch, the sales manager give us the best possible price with no hassles. Genuine dealer with Genuine employees.5 stars guys!

I was at the Honda parts counter and as always its one of the best in town.

Superb service! Extremely helpful staff! Morgan goes above and beyond to help!

The dealership was clean, comfortable and I felt safe. Everyone was courteous and very efficient in their work.

I worked with Cliff and Josh. They made me feel comfortable and that they would do everything possible to assist me in getting a vehicle. Their customer service was great. They were very professional and I would recommend them to anyone needing a vehicle. I say thanks to both of you😊

My car buying experience was good with a few discrepancies. Cliff Brewster was my salesperson and he was AWESOME! Cliff was very knowledgeable, professional, caring, and patient. He did everything in his power he could to make sure I was happy with my purchase. Butch Bandy, Used Car Manager, I feel could really do more with used vehicles before they are presented to sell. If I can point out a clearly visible imperfection, then I know he had already seen it. I didnt like the fact he was sarcastic in trying to place a bandage on it like that would fix the problem. Clearly some better customer service improvements are needed on Mr. Bandys end. Financing with Josh Dillon was a breeze. Besides the arrogance of Mr. Bandy my car buying experience was pretty good.

Wonderful sales and service, friendly people and eager to see you satisfied, completely.

Always receive great service on my great car: Subaru

We went to the dealer with a Subaru in mind but wanted to make sure we got a good deal. When we arrived Cliff greeted us very kindly and asked what we were intrested in. He was not pushy and allowed us to look at whatever we wanted. Once we found the one we liked the deal started to go. Cliff and Butch worked with us on every detail of the buying process to ensure we could go home In our new car. The process only took about an hour and we were signing papers. I could not have asked for a better buying experience and will definitely recommend this branch of Subaru to anyone! Make sure to ask forCliff and Butch. They even made sure we made it home due to us living an hour away, and that we were happy with our buy. Great service, and great people!

When we arrived at Paul Moak we were just browsing, we were met by Bradley and. He was so nice and polite. He explained the difference in the two cars we were interested in and after a test drive we ended up buying a Subaru and never thought any other place. We were able to come home, get our check and go back the next day where we once again were met by smiling faces. Our thanks to Bradley, Josh, and Ron for making our experience a delightful one and we LOVE our new Subaru Ascent.

Everyone at the dealership has been great to deal with. It was a team effort and they all were friendly and professional. Cliff, Courtney, and Josh did everything they said they would, and the car is exactly what I was looking for.

I went in to have a recall taken care of. Without an appointment, they got me right in and had me back on the road within an hour. Was very impressed with their professionalism and speed of service.

This was the most pleasant car buying experience we have ever had. Cliff B. offered knowledge with no pressure and made everything convenient for us.Ashley H. was very professional and thorough in the office. Great job!