I’m a repeat customer at Seymour Ford. Each experience has been very positive. They have been willing to go the extra mile to make my buying experience great. Bought a used vehicle and it had a minor issue with the trailer hitch wiring that I discovered the day after the purchase. They came to my house and picked up the vehicle, took it back to the shop and found a blown fuse. They brought the vehicle back the same day with everything working. Good job guys!

My buying experience began by just pulling in and looking around. Spoke to Dave Fugate about a Jeep Wrangler they had on the lot. Dave was very friendly and helpful. We returned the next day to test drive the Jeep and met Doug Foster (Dave was off). Doug was super friendly and very welcoming. Set us up on a test drive and we worked the deal out. I would definitely buy from either of these guys again. We love our 2018 Jeep Wrangler and reccomend Seymour Ford. Thanks guys!

Craig was great to work with. I ordered a Mustang Mach E directly from Ford, and Craig made the process smooth and painless. The financing was smooth and painless with very little pressure. I highly recommend using Seymour!

Great! I was kept informed and updated as progress was made while the team was working on my Explorer. I was given a ride to home when I dropped off my Explorer and when my truck was ready to pick up they picked me up at my home and drove me back. Awesome service. and well organized.

Danielle is my service writer, her and Melssia are top notch ladies there. They keep the ball rolling, and I think they do the best they can with the space they have. I’ve been to a couple other Ford dealers in the United States. I’d say Seymours service is right up there in the top five. Keep up the good work team, to a avid Ford owner I will always take my vehicle to the dealership for service.Thanks Ronnie

Just took our minivan in here to be repaired after hitting a deer and I have to say, these people really care about the customer. They went out of their way to try and get it done in one day for us since its the only car that fits our carseats. Im pretty sure they washed our car too! Everyone we encountered was kind and professional. They sold themselves. We will be returning and recommending this location to all of our friends and family. 10 Stars!

I am always treated well when I take my 2016 MKX in for service. Either in the service department, or as this time for my Oil Change. This time I needed my third/center brake light replaced from car wash damage, the car wash had ripped off the red lens. The oil change was able to replace with a part I had already purchased. Great service.

We went on a whim to see if they had any stock and found 4 we liked. Mark was very helpful and knowledgeable. I was very pleased with the extra steps everyone went through to make sure we were happy.We had never used a Ford dealership before and cant wait to do it again.

Friendly staff great body work department

Great service! Efficient, and completed In a timely manner!! They even have shuttle service NOW!! I so appreciate you all!!Thanks so much!

I hit something on the freeway and it broke loose one of the underbody covers, it was dragging. Pull in to Seymour Ford and one of the service people looked at right away. She layed down on the parking lot and reached underneath the car to zip tie it temporarily so I could drive home. Great Worker!

Katie was more than helpful and knowledgeable in getting us in our new lease of a Ford Explorer. I have and will continue to recommend Katie to anyone I know who is in the market for a new Ford vehicle.

Very satisfied experience. Taryn H. is an excellent sales representative. Professional, helpful and delivered the vehicle the day after I viewed and signed. She made this purchase extremely pleasant and an easy transaction.

We recently purchased our 3rd used vehicle from Doug. He made sure we were comfortable and confident with each of the sales. We have been extremely happy...and still own all three :)

This was my 2nd vehicle purchased from Luke at Seymour Ford. We could not be more satisfied with our new Explorer and with Luke for making it happen. He really listens and gives the customer all the details to make an informed decision. I will absolutely be coming back when my Edge is ready to be upgraded. Ive been in sales for over 10 years and it takes a lot to sell me. Luke is the real deal. The rest of the team at Seymour made our purchase very enjoyable. Thanks again, Luke!!

Our service advisor Melissa is always on top of things. Kind and courteousshe can be trusted to get the job done quickly and hassle free.

Tire and Oil change quick lube bent over backward to accommodate me, when I had at flat tire close to closing time! Excellent service, awesome people! Thank you 🙏

I brought in my 2014 Taurus for service at 8:30 a.m.I was not able to get a ride while my car was in repair. Seymour Fordfurnished a driver to take me home and pick me up.The Taurus was repaired within two and a half hours. It was sonice to be at home while the car was repaired and picked up anddelivered by a courteous gentleman. The car now runs beautifully.

Seymore Ford has always done a great job for me. From buying the car-oil changes-and working on any problem with my Escape. Wouldnt go anywhere else.

Purchased a preowned truck from them and drove over 5 hours to get it as the deal was that good! Katy was extremely helpful in setting everything up from a distance, and once there Curtis in sales went above and beyond to wrap up the sale and delivery. Top notch staff all throughout the dealership. Excellent warranty too. I highly recommend them!

Definitely recommend their body/collision shop they are amazing and been going here for all my body work for roughly 10 years and will never go anywhere else. And I always get my vehicle back looking better then when I brought it in. Thank you again Shawn Avery

Excellent service. Found a leaking tire and was able to repair during the oil change. Thanks for the one stop service.

I received a recall notice on my Ford Explorer which I purchased from Seymour Ford in Jackson, Michigan. I contacted them and made an appointment for Friday, May 29th, so the repair could be completed. I stated that I would drop my vehicle off at the Service Department on Thursday, May 28th, so my vehicle was available to them early on Friday morning. My husband followed me to the dealership so he could transport me back home. We stopped and ate lunch then returned home. Within an hour after returning home on Thursday, the telephone rang and it was Seymour Ford’s Service Department notifying me that the Explorer was repaired and I could pick it up at my convenience. They had a tech that had become available and he repaired my vehicle on Thursday!! We returned to the dealership and picked up my SUV. It was Memorial Day weekend and I was very happy that it had been repaired a day early! I have always been extremely satisfied with any of the work that has been done on my Explorer at Seymour Ford. They have done an excellent job. I appreciate the pleasant experience of working with each employee. Thank you!Sincerely,Jackie BunkerConcord, Michigan

Happen to stop by Seymour for a part on my truck and my wife looked at this very well cared for F-150 that was calling out to us in the lot. Everything was right about it. Price, model, and our salesman Greg was top notch in securing what is now my new truck. One minor issue that was corrected by Seymour and I am driving with a smile on my face.Greg made me feel very comfortable and I am very happy with my purchase.A+ to all involved with my truck

Took my car to Seymour Ford for an oil change, new tires and speaker replacement. Danielle in the Service Department went above and beyond. She informed me of any issues and time line for the completion of my car. She was definitely hands on and even informed me that she would personally take care of everything. When there was a discrepancy on my bill, she immediately rectified the issue to my extreme satisfaction. Its staff like Danielle thats will.kerp.me coming back to Seymour Ford for serviceThanks, Danielle. You are awesome.

I just want to thank Seymour Ford and their staff in the body shop. I sold cars for almost 30 years and I have never been so pleased with a body shop like the one at Seymour Ford. The entire staff was friendly and courteous from the moment I walked into the shop. When I dropped off my Fusion on a Monday, I was told that it would probably be done the following week. The car also needed a few Factory recalls to be done in service as well. Every single day I was updated on its progress and the Fusion was fixed before the weekend of that first week. When I arrived to pick it up, I found my Fusion had been washed and detailed inside and out. Now thats First Class Service right there. I will be returning in a week with my daughters Focus as it needs a dent repaired on the hood and it has a few Factory recalls as well. I am looking forward to another great experience.

My husband and I have been looking for a truck for months for our son. We live in the suburbs outside of Chicago and found a truck at this dealership (which is about 4.5 hours away from us). We called and spoke to the salesman, Dave, and he answered all of our questions honestly and even texted us more pictures than what we saw online. We could tell he was a good guy and drove the 4.5 hours to look at the truck. It was everything he said and better. He was honest, easy to work with and such a down to earth guy. He didnt pressure us or make us feel like he was just after the sale. He truly wanted to make sure we were getting the right truck for us. Misty helped us in the finance department and although we dont have the most stellar credit, she got us financed through a reputable finance company and at a great rate. From start to finish, this was a wonderful experience and we would come back and buy from this dealership in a heartbeat!

Very great to deal with. Knows their cars very well.

I had an appointment for tires and each person I worked with was extremely polite and professional. In addition, they were very helpful with my price match and submitted my rebate for me. I am very pleased with this experience.

Ive had too many visits to service at Seymour Ford but Marty has been great to work with and their whole team really showed they cared and wanted to make things right for me with my Ford!

Always excellent service. Would not take my vehicle anywhere else.

People always take time to listen to your needs and when they hand out quotes to repair your car its very reasonable and they are able to get you within the week. go there too oil changes and last year got nice new tires on the car and there working great. Will continue to go to this dealership. Good staff and always treated with respect

Great Service. I have always had great service from Seymour Ford. They are quick and efficient. They were able to repair my car the first time and staff was very accommodating to my needs and getting my car back to me in a timely fashion.

Once again an excellent experience having my car serviced. Danielle is a perfect ambassador for this dealership.

Rob in the body shop was very helpful through the estimate process after we hit a deer with our Fusion Turns out the vehicle was a total loss, but he walked us through it. We were then fortunate enough to meet Greg in Sales and found a very similar/suitable replacement vehicle right there on the lot. Greg was great in working with us until our settlement came through and made the delivery quick and painless.

We have received friendly, professional service at the Seymour Ford Collision Center over the years thanks to local wildlife. Again yesterday for a small issue, quickly fixed. We have recommend their services before and still do.

I would highly recommend the service department at Seymour Ford. The Service Manager, Jim, truly cares about his customers, their vehicles and the level of service provided. Jim has gone above and beyond to make sure my truck was fixed properly, that I was not inconvenienced and that I was treated like a valued customer. Its important to have a dealership that you can trust and I would definitely recommend and trust my vehicle with Seymour Ford.

Friendly, Polite, Quick, Fair Price, and Thorough. I drive 45 minutes to Jackson just to have my oil and tire rotation done at Seymour. Recommended them so highly my two roommates now both go there as well; even one with a brand new kia. Prefers Seymour to her dealers service. Other roommate also used Seymour for body work and very pleased with that as well.

,MY WIFE AND I DO ALL OF OUR AUTOMOBILE ACTIVITY WITHTHE NUMBER ONE CAR DEALER SHIP IN MICHIGANWHY YOU ASK......HERE IS THE REASON.S.....SINCERE IN HANDLING YOUR WANTS.E......EXCELLENT IN COMPLETING ALL REQUESTY.......YOU ARE THEIR FIRST CONCERNM......MONEY THEY SAVE YOU ON YOUR PURCHASEO.......OPEN TO SUGGESTIONS FOR IMPROVEMENTU.......UNDERSTANDING IN EXPLAINING THE VEHICLE MECHANICSR........RIGHT HERE IN MICHIGAN......MAY WE THANK ALL OF THE SEYMOUR GANG....

They tell you get a warranty on tires but when your tires are almost bald they say thats not a hazard and would not replace the tire I would have to buy tire $ 317.86 and I have a problem with a service at Seymour Ford Lincoln

Had to wait aprx. 2 weeks for our appointment never heard back from service dept. called at the end of the day and service tech. Marty started making up things (lied) about car they never looked at it next day car was done, however never got any feed back on cost or gave them permission to proceed $ 180.00 later . this was a simple fix $10.00 part and based on my research should have only taken a half hour or less to replace part, it was a cut and dry as to what need to be fixed we even got a text on our phone from the car telling us what need to be fixed, outside temp. sensor.no brainier this part does not effect the engine performance thats when I knew Marty was blowing smoke up my a#*, so now I dont trust Seymour Ford, and then I did more research and saw nation wide ave. cost was $118.00 or less, so now I feel I was taken advantage of and will never use there service dept. again and never buy a Ford product again and I have been a steady Ford customer since 1977 .

Poor customer service, bad attitude. I went in for an oil change, I didn’t have personal issues; however, based on the customer service I received, I would use a different dealer.

They always take good care of my car.

Curtis made our purchase easy. He was helpful and knowledgeable regarding our transaction. I recommend this dealerships.

The people who work in the service center were wonderful! Extremely helpful, knowledgeable and considerate. I was Able to get a rental car for the time I was without my vehicle. Melissa kept me very well informed about the parts, and how long it would be. A genuinely good group of people.

Took my car in for a safety recall, service was quick under an hour. All staff I encountered was friendly. Good vibes were felt between the employees

Greg Mazerov is simply amazing. I was able to tell him exactly what I was looking for and he made it happen. Greg is just a wonderful human and cares what is best for his customers. Multiple people in my family go to see him for their car shopping needs. 5 stars indeed!

Great friendly staff. Clean show room and happy employees.

Luke is awesome at Seymour. Makes your experience smooth quick and the best deals. Bought several vehicles off of him. Dont delay any longer call Luke!!!

All areas of Seymour are top notch, friendly, and excellent service. I have had the opportunity work with the body shop, the service department, and theQuick lube shop and all of them are fantastic. They’ve always done great work on my cars, given me honest quotes, and they even provide great additional services like free shuttle rides to and from home for extended service wait times.They’re fantastic. You will get top service at competitive prices. Highly recommend!

Jim and his team were very accommodating, extremely understanding of my issue with Ford Motor. If it were up to Ford, my transmission would not have been fixed.I’m very frustrated with an auto manufacturer that doesn’t stand by its product. Having a vehicle‘s trans blow at 71,000 miles is unacceptable. Unfortunately, this is not an isolated incident. Check google, Ford has a very long history with the Escapes and Fusions transmission. Why haven’t they recalled these vehicles?

Good communication and car was fixed well. was extremely disappointed though to walk in and see that no employees had masks on until I approached the counter. They also were allowing customers to walk around with no masks all over the building. I take care of someone high risk and I will probably choose to go somewhere else because of this from now on.

Great people and customer service.. Wouldnt go anywhere else.. Thank you for a great experience once again Seymour Ford..

The staff was spot on and friendly. The service was performed in a timely manner. Price was pleasing as well.

After experiencing a struggle for the service that I would expect from such a major purchase close to home I started to branch out further from my local area and found the EXACT truck I wanted at Seymour. Starting with my first call Taryn was right on top of things and communicated very promptly. It was a very smooth and pleasant experience here. Great job!

Atypical dealership experience with all the trappings of a for profit business.

They were professional throughout the process of servicing my vehicle. They kept in contact with me while I waited to let me know what they found and how much longer my wait was. I would not hesitate to bring my other vehicles that arent Fords to have them serviced.

Very good quality customer service

The most honest car dealership Ive ever dealt with. Fair with their trade ins, very fair with their used car prices. Helpful and honest sales people. (Which is crazy rare) We are repeat customers and wont go anywhere else at this point. Every other place we looked either wanted to screw you on trade in or was overpriced on the vehicle or both.

Brought the edge in for oil leak on timing cover. Picked up on Saturday due to time constraints. Engine didnt sound right. Took home. Next Wednesday the car lost power and by the time it was brought back in oil was all over the engine and high pressure fuel pump was off. Took about week to get all the parts due to Ford. Dealer gave us a loaner and supported out needs. I find Seymour service department outstanding compared to other Ford dealers.

I was looking to lease another vehicle and requested a quote on two different vehicles on Seymour Ford’s website late one night and had the quote with tons of details including window stickers the next morning! Katie was fantastic to work with and sent me a bunch of pictures of the two vehicles as well. Arranged to go test drive the vehicles the next morning and drove away with my new vehicle in a little over two hours. Katie made the process very easy and I am thrilled with my new vehicle! Thanks, Katie and Seymour Ford!!

I used the service and parts department and they were very helpful and courteous

Melissa has always been very helpful and is very knowledgeable. Got me taken care of.

Made an appointment for oil change and tire rotation. Danielle set up the appointment at a convenient time for both the dealership and me as they are managing the wait room traffic to avoid covid exposure. They had the vehicle in for service at the appointed time and I think it was the fastest service appointment Ive had and all in a very safe environment. I am happy.

Was very easy to make an appointment to test drive some used vehicles. Found what I was looking for and got a great deal too. Sales and service people were all friendly and helpful.

Service is sub par. The people behind the counter act like they have some kind of personal problem with you upon entering the door. Its a very aggressive environment walking in there. You can actually feel the tension in the room as if they want you to just go away like youre bothering them or something.Just all round uncomfortable.

Buying a car from Seymour Ford could not be easier. Every person I came in contact with at the dealership was knowledgeable professional and enthusiastic. Bought two cars in the last six weeks and when we need another one in the family I definitely will go to Seymour Ford.

Staff was polite and professional. Did the work in the promised time

Ive purchased many cars, and a truck from Craig Pittman at Seymour. Second to none!

The crew at Seymour are amazing! Very thankful!

The staff was very helpful all covid protocol we in place very happy with are purchase

Caring customer service!

My father is 87 years old and was trying to buy a car at Seymour Ford in Jackson. My mother had just passed away and he got confused in his search and bought a FWD when he wanted a AWD vehicle. We had wanted him to get an AWD as we felt it would be safer for him to drive in the winter. Everyone was very good to him and helped him get the AWD vehicle he wanted from another dealership. Everyone from his sales person, Dave, to the GM, Paul was very kind and helpful. We are thankful for their kind hearts in going out of their way to help an elderly man with his vehicle purchase. Thank you so much Seymour Ford staff! We appreciate you!

Always helpful, 5th vehicle I have bought or leased from Taryn. She takes good care of Her customers.

My husband and I have been loyal customers of Seymour Ford for 15+ years. We have purchased and/or leased 6 cars over this time period and will continue to do so. We are extremely happy with the service we have always received at Seymour Ford from auto leasing/ purchasing, tire and oil services and the excellent Body Shop they have on their premises. We always rave about the Body Shop to anyone who will listen because of their positive attitude and exceptional customer service.

It was an absolute pleasure working with both my salesperson Luke, and the business manager Misty. Both treated me with kindness and respect. Luke went above and beyond to explain and demonstrate all of the features of my Ford Ecosport. I will definitely recommend this dealership to family and friends needing to purchase a vehicle.

UPDATE January 2021: we just bought our second car from Wade and still had an amazing experience! Whether it is sales or the service department, we have never had anything but a 5 star experience here. Would recommend above any other dealership! And of course would recommend Wade to everyone!May 2020: Wade was super helpful even with social distancing. We got the car we wanted for the price we wanted. He made the experience super awesome and really simple. We would definitely recommend buying a car from Wade or anyone at Seymour Ford!

Good experience and relatively quick for trading in a lease for another lease.

I have a bad experience with this dealership and they have a management which is rudeI don’t recommend at all

Love ford to death and service to my car amd customer service is excellent

Friendly dependable service.

The dealership prepared, coordinated, and made available the vehicle I was interested in, exactly when I need to test drive it, and they were open to discuss price in real time comparison. They drove the process, turned over my purchase, and my time at the dealership was a short trip. Thank you TEAM.

My sales man was greg, he was all around awesome to work with and had the truck pulled up before i got there. this was probably the shortest time ive spent at a dealership buying a vehicle. all around great staff and great vehicle prices, will be returning when i need another vehicle.

Very nice

Awesome folks, cars are way too expensive to me.

Got my new Escape here and Steve was my salesperson. He is extremely helpful and really nice. Best experience at a Ford dealership I have ever had!

Great dealership from buying a new truck to service, top knotch. Just had oil changed and got the red carpet service, the counter tech ladies made sure I got the best deal, thats customer service in my book when the customer comes first, great job....

Service was performed in a timely manner (once the ac compressor parts finally arrived). They were not able to complete the work prior to closing for the weekend so they let me have my Explorer back for the weekend which I considered helpful since it it my only vehicle. I can’t blame them for the inconvenience due to the pandemic, but the lack of shuttle services or loaner vehicles would be my only negative experience. I won’t let that affect my star rating though. Marty was great; thank you Seymour Ford.

I don’t recommend is dealership they have a manager rude and I have a very bad customer service

Great experience. Best price on the CPO Mustang I found within 250 miles for that year/mileage. Went the extra mile to give solid trade-in value and close the deal that day to be able to take car home. No extra pressure to buy items in the finance process. Just bought what I needed. Overall very good experience. Car was ready to test drive when I got there, and was out the door in under 1.5 hours. Curtis Watson was our salesman and I highly recommend him.

Good people there helpful not pushing

Great service and even a better staff treatment of the customer. My wife took the truck in for service and she could not have been treated any better. Thanks Danielle and the team for the dedicated customer experience.

As always, when I take more car in for service, the staff are prompt and friendly when arriving for my appointment and the service is performed on time as was scheduled.I couldnt be happier as a long time customer of Seymour Ford.

I take my 2013 Ford Escape into Seymour Ford for all my major car maintenance and have always had a pleasant experience. They are able to drop me off at work or home, perform the work while keeping me informed of any developments that may change the cost, and pick me up when my car is ready. Recently several days after I brought my car in for a major mileage check up, the battery died on me. Seymour Ford sent two guys out to jump my car, transport it to their shop, checked the battery, replaced the battery and returned my car, all in one day and without charging me. Amazing service! I did not expect that level of service when I called about my battery dying on me. People often say not to take your car to dealership because theyll make you spend money that didnt need to be spent, but that is not true for Seymour Ford, they treat their customers right.

Had some recall work to be done. They said I didnt need an appointment so I stopped in on Monday. They took me immediately and said it would be about 15 minutes and it was! They brought the car around and I was on my way. They have always been right on the mark whenever I have had the car in. This is my first Ford and I am impressed with their professionalism.

Mark Twichell once again took terrific care of us in this transaction. He found the car I wanted and the price I wanted in just a day or two and made the whole process super smooth. I highly recommend Mark and Seymour to anyone to purchase their next new or used car!

Luke Miracle was attentive and took great care to make my car buying experience pleasant. I especially appreciated his being forthright in all our conversations about the car I bought and the one I traded.

Service was amazing!

Nancy and I had a great experience buying our Ford Flex. We want to thank Steven for being so helpful. We feel like we got a very fair deal on our purchase and our car we traded in. We will be back in the future and recommend Steven and Seymour Ford to our friends.

This place is great, matt bauer was amazing. Very professional from start to finish! Will buy again