So happy with the service I received today. We had Jack as our sales rep. He was very funny and great to talk to, we also had a good conversation with the store manager she was very kind and convinced us to get accessories! We wanted to make sure they would meet their goal so we purchased some, I also got a new phone, and we got on a plan with more data and it will save us about 30$ a month and I got the newest iPhone rn (not the 13) but way better than my 11. 256GB finally room for storage I wanted on my devices. Thank you AT&T I will forever be a loyal customer!

I was there for two hours over an update but the employees were so cool and fun to hang out with in the mean time. We had an awesome chat about the west coast, moving, and personal livelihood, and I really appreciated getting to know them randomly on a personal level.Usually going to a phone/cable store sucks, but with thoughtful people like that it’s all good.I appreciated the conversation and the help getting my new phone set up.

Rapid, curteous and thorough service. JLC

The Employees of this store are very professional. If you need help with an account matter; I would recommend this store. They are most likely to be up front, and Informidable, and generally care for the costumer. I will say that at any business; to find an employee that truly cares about your experience, and makes sure you get what you need is very rare these days.

I recieved wonderful customer service from Vince twice in the last month with an internet installation issue. I definitely recommend this location!

Sean was very helpful and knowledgeable on everything that we asked about.

The employee that helped me get my first “iPhone “ (I’m a senior) was the greatest and most patient sales person. I can’t thank him enough. His knowledge was substantial and it helped me a lot. I’m not a “tech” person. He was so assume.. thank you.. I wished I had his name ( my receipt was with my family account) but... he his a tall man - the only other person there was a female ... you know who you are...I was with my wonderful daughter in law .. thank you !

I purchased 2 new Samsung phones at Walmart last month. The salesman was an AT&T representative and did a great job advertising for AT&T Services and prompted us to switch service from Verizon to AT&T because and he would be able to save us money between our phones and internet for our TV services. I received my first bill from AT&T which was easily $100 more than I was expecting on the bill and what we learned from that bill was that two phones and tablets that we assumed was three devices for a 3 device price of $60 each per person turned out to be inaccurate information and our bill turns out to be $85 a month per person with some extra taxes added on. My bill turns out to be $171 a month which is more than my Verizon bill was for the same service and unfortunately our reception at our home is no better. So we switched to AT&T services costing me an extra $100.00 to change providers and got absolutely nothing for our efforts but aggravation. Our tablet never was switched correctly and still is not useable. We went back to Walmart but that AT&T rep quit. To say I am so disgusted with AT&T is an understatement. Plase tell me why I should continue with AT&T?The salesman from my most recent visit was nice enough but explained the Walmart crew is not AT&T employees and he couldnt help us. I guess somehow the consumer is supposed to know this. The paper work fron the Walmart salesman had AT&T logo all over the contract. What is the consumer to think.

This store location rocks! Super pleasant staff, full of knowledge and respect. They helped me with all of my questions and concerns.

New safety measures are in place so be prepared to show ID before the door is unlocked and you are allowed in. Plenty of space available so distancing is easy. I went in for a wall charger and found that the cable and the wall plug are sold separately. Each run around $30! The salesperson even said they can be found cheaper at Walmart or on Amazon.

Absolutely wo Derulo service and very helpful.

Staff of great knowledgeable people. They want to help. Customers there are rude. The manager is creepy. Looks like the guy from the matrix. Kind of short. Definitely a serial killer. I recommend this place though. Expect a wait.

My salesman Sean did a great job but the iPhone charger cord that I purchased, when I open the box the cord already had the end broke them off that is supposed to plug into the iPhone. Now I’ve got to take it back and hope I get an actual one that works. Wish me luck…

Very very very very rude customer service rep who made me wait extra and didn’t take care of me. He was even threatening me to kick me out of store when I started telling them that this is not how it is supposed to be and they are intentionally ignoring me.

Scott was very helpful, and nice . As well as the security guards . They were all patient and checking on me . Loved the service

I worked with Mariah at the West Main store last week and she made my week. There was a miscommunication about ordering my upgraded phone and getting the right amount of data storage. The employee I worked with before no longer worked there by the time I came in to resolve the issue. Mariah was able to find out what had happened and was SO HELPFUL in resolving my issue. I walked out of my appointment feeling very satisfied and pleased with the service I received. Thank you again!!

I came into the store on a Sunday afternoon to switch service from my previous provider. Upon walking into the store I was immediately greeted by Cayla T. She was very knowledgeable and made the transition very smooth. There was a slight hiccup with my old provider in regard to porting the number but Cayla was able to get it resolved quickly! Great experience!

Cameron was phenomenal! Kind and helpful information. Made everything easy!

Great service! Mariah was fantastic, very helpful!

Mariah was extremely professional and an absolute delight to work with. She was patent while I was communicating with my other family members that I share my account with, and had excellent advise. She was so patient with me and helped me get all of my information transferred to my upgraded phone, and did it all with such a warm personality. She deserves recognition for her outstanding customer service skills and it definitely makes me want to send people her way. Thank you again Mariah!

Mariah was beyond professional when helping my mom and I upgrade our plan and get new phones. She was super patient with us and very helpful when explaining things when we had questions. She was kind and making small talk with us, taking interest in both of our jobs and discussing all the craziness that is COVID-19. I would recommend Mariah and this store to anyone I know. Ill be heading back in a few days to get my boyfriend set up with a new phone as well.

Clueless. They had to google “how to” articles in order to sort of attempt to fix my problem.

Mariah was great! She was friendly and helpful and made the process of getting a new phone easy.

I went to the store on an early Sunday afternoon and thought it would take forever to get through the new phone process. I was greeted immediately by Cayla T. She was professional and friendly. She knew what was in stock and helped me make a good choice for my needs. She was able to transfer and set my new phone up in less than 15 minutes. I was really happy with my whole experience. The store also used masks, hand sanitizer and distancing. Everyone complied - happy to see!

The customer service representative Cameron Moore was very knowledgeable of the products and services they have and was able to recommend products to me that fit my needs perfectly!!

Visited this AT&T and I got Mariah, she spent two hours helping me resolve my problems also making my sales she is very patient understanding and she will work and find a solution to your problem before sending you home. I have experienced before where they just do a few things and call customer service and then wind up sending you home, your problem is still not resolved waiting for a phone call from advance tech-support, but she actually went the extra mile and I appreciate that thank you Mariah 😊

This location has now put me on hold and hung up on me five times without even greeting me when they thro me on hold. They aren’t showing that they even care if they have people on the phone at all.

Our sales rep was great! And very personable

Cameron Moore was outstanding in helping us with our problems were a business and very interested in switching from Verizon over to AT&T highly recommend ask for him in person great guy

Extremely helpful staff.

Well rated 5 stars 2 years ago for great customer service and a switch to FirstNet.Update 10/2021: it went to 3 Stars, customer service overall is good but nothing really gets resolved. Left FirstNet as that is a useless service around Kalamazoo greater area. I still am with AT&T and expanded my service as its cost effective for me, for now!

Everyone is always nice and respectful.

Helpful service oriented staff. Looked at my phone, answered questions even though I was not there to buy anything.

Sean and Spencer were great! Thanks!

Mariah D. at the Drake Rd location is awesome. She does what is best for the customer, gets the sale without being pushy!! She should be the go to person for all new hires on how to do the job!!

They were very helpful with upgrading my devices

Laura was simply amazing! Super customer service!!

These guys are awesome. I upgraded all five phones to the newest iPhone and I’m only paying $8 more!!! Very helpful and informative. I am so glad that the Sprint Store by Costco on Stadium did a poor job of representing Sprint. Otherwise I would have made the mistake of switching. I just read several horror stories about Sprints cell and customer service!!I referred my wife’s brother to AT&T today as well!!! Overall their service is impeccable!

From the first time until now, every time I come, always got the very pleasant welcome from the staff. I usually come when I have a question or change the service. I have a great experience always with them. Fast service too. Please say my thank you for all the staff.

We had quite an interesting situation and the staff was absolutely amazing! They stayed with us, got us the best deals they could and we left with amazing phones and the best experience!

I am not sure from the other people who reviewed because they might have had talked to different people. I had a very pleasant experience talking with the AT&T representative Courtney and the manager Tony. Both were courteous, polite, and professional. Courtney was very helpful, patient, and took the time to make sure I received the plan I wanted at the price I was quoted for. Also, the store manager Tony went out of his way to help me and ensured that I was completely satisfied with my service. It is my first time with AT&T and because of these two hard-working professional, and polite employees, I think I will be staying with my AT&T service based on the customer care they gave me and their willingness to go above and beyond to help me out.I hope AT&T hires more professional workers like this and really understands the value they have in bringing business to their company. I am just starting to evaluate the cell phone service, but if it is even 10% of how polite their customer service at this location with Courtney and Tony were, I feel I will be a long time customer and recommend this specific store location to my family, friends, classmates, and professors.When you go to the store, just ask for Courtney or Tony. Both are EXTREMELY helpful and corrected the mistakes of others. They are genuine employees and want to see you satisfied with the plan that makes you happy.My highest recommendations to this AT&T location, specifically with Courtney and Tony. Hopefully, AT&T does not forget employees like this that leave a positive image in customers minds like me. Hopefully the service is just as good!-VM

I had a wonderful experience today! I think most of the negative reviews have to do with at&t as a network rather than the service that this location provides. I forgot her name, Laura maybe, was very helpful in letting me know about deals without being too pushy. In helping me put on my case and screen protector, she was very particular so as not to leave any bubbles. I felt very well taken care of and it was super fast.

Devin was absolutely fantastic!! I would definitely recommend going into this store on Drake.

Turned in all paperwork. Theyre not owed a red cent. Explained it to AT&T in personal correspondence just mailed this last week.

Folks, That know what they are doing

I spoke to Vicky in Kalamazoo and she was a great help and very nice. she got me a great deal and she was just amazing. thanks again for the awesome customers service I wish I could talk to people like her every time I call a customer service number!

I just had one of the easiest phone experiences ever. Mariah was so polite.

Even though the AT& T store has only curbside service, we got awesome service from Jeremy at the Drake Road store in Kalamazoo Michigan. It was awesome!

Some great staff. John, Jonathan and Johnas are great!

Laura was awesome walked through the whole process great place and i received a prepay. Very nice and knowledgeable staff. Highly recommend Laura. Thanks again

Been with AT&T, now 12 years. My daughter and son,plus my wife are on same plan. No complaints. Drake RD.bizz has been very professional and the best at what they do and never have I never been mistreated, in every which way or form. So dont be a dirt bag and life will reward you.

Every time Ive been in, the staff has been very helpful. I usually know what Im going in for and have all the things I will need, but from there the staff is nice and walks me through the rest. The ability to scheduled an appointment online helps with wait times, and makes the customer rep know what they will need to make sure everything is fast and easy. My first choice if I have to go to the AT&T store in Kalamazoo.

I see you. Knowledgeable but quick to release me back into the wild. Rushing me out the door. Not knowing I just put down a house note on my newest samsung, but looking like I might not be able to afford the bathroom tissue. Yall can get these two stars everytime.

Great service and people 😁

AT&T “customer service” gave me soooo many reasons to leave last week. The ONLY reason I didn’t was the true customer service of this store.

Nick set me up with a new phone on Monday, took a great deal of time to transfer data from old phone to new. Had to go back on Friday to get help setting up email on new phone. He helped me with the transfer, also details with passwords. Very professional, kind and patient!!

Great visit. Knowledgeable staff immediate skilled service. Worth the trip across town to visit this office. Keep up the good work Westnedge AT&T! Ill be back.😀

Store manager Tiffany did a excellent job being involved Jon was very informative.

Had a great experience here. Not a long wait and the salesman, Miles, was very helpful.

Called to report fraud by someone using my ATT mobile to purchase a phone at Best Buy-I was given AT&T fraud line-which I called and after 45 minutes on hold due to busy-I called the store to let them know and was told -well they are busy and have had to hold for at least an hour. No apology -zip- How can anyone think this is acceptable? I have still not be able to get through to AT&T fraud. During this hold for AT&T fraud I heard many time how Direct TV is rating No1 in customer service-too bad AT&T did not copy this--I just hope now that they own Direct TV they dont screw it up!

Consistently lied to. Consistently. We have never been told the full truth regarding services, promotions, or products. Every rep in this store has a terrible attitude and no one has ever been helpful. We’ve waited for over an hour just to be given the run around about whatever it is we are in there for. We’ve had an awful experience every single time. Call customer care instead, because this store is terrible.

Explored all my options in getting a Iphone for my daughter.

A great and professional experience. Doing business face to face is still the best way to do business.

Very knowledgeable but customers service needs improvement. The wait list system they have sucks. They dont have anyone waiting to put you on the list and then people that have just walked in the door end up way before you even when youve already been waiting 30+ minutes without any acknowledgement at all. Very frustrating. If taking names is too difficult than switch to a take-a-number system.

Do not use AT&T! They were dishonest from the very beginning When we find out they lied to us about everything to do with the phones, just to get a sale, we had to go back and exchange them. And because they lied to us about the billing we have fought with them every month since because the billing is never correct. I had a unique situation involving my job come up talk to several reps to try to make sure that it went okay they lied to me when I called to get it fixed the 2 reps said they could see in the notes where the person agreed to help me out and said this is how it would work. However we dont care give us a lot of money right now Im currently paying an extra $500 because their representative was either poorly trained or flat lied to me and AT&T does not care they said pay up or else! they are a crooked and will screw you do not sign up for service with AT&T.

John B is the best! Always smiling always ready to assist. Very knowledgeable !

The help I got was very good but theres usually an extended wait at AT&T. This time I waited 40 minutes. Ive waited longer than that other times. I was in the store on a weekday at 1:10. They need to beef up their staffing.

Cameron Moore Sales Rep.was excellent 6 stars.

Pushy staff really only worried about a sale not listening to what you need. Go to best buy

Extremely helpful and courteous to someone who knows next to nothing about the internet. Darius was the best!!

Im just gonna be one awesome call away if and when I text some.🚹♥🚺

Clean and lots of help.

They were very nice to me. And very polite too.

Mariah was a very knowledgeable agent. Customer focused and got us the best deal available. Credit to AT&T to have her on board.

If you value your time. DO NOT GO HERE. Slow service. Had to come back and wait in line again to get my contacts transferred. They were going to send me on my way with no contacts and still had to call CS and download an app to finally get transferred. What a pain. And if they tell you your bill is $40, do not forget to add up to 10% on top of that for taxes which WAS $4 my first month so you go figure how much that is (they tell you it is up to 10% but is actually 10%). Shouldve stayed with Metro PCS. Nothing better here. Update: Taxes are actually 11%.

Staff was super helpful and were able to get in and out quickly. I usually hate hoing to the AT&T store but this was definitely the best experience Ive had.

Good Phones I have one cellphone.

The man that helped me yesterday with my phone was very helpful.

They have saved me 100s of dollars my personal and business account. And there service in store is the best I have ever dealt with in a wireless company. They have fixed every problem i may have ever had. I would recommend them to anybody.

Wanted to buy an iphone from them since I was with them for 3 years by monthly payments without down payments but apparently they didn’t appreciate a good customer and didn’t give any small ofers at all so I switched to Verizon

If I could give zero stars I would. This all started with an in home switch. We were told that we would receive a $650 gift card to switch to AT&T from a different carrier to pay off the contract. We were instructed to give them our final bill from the previous carrier. We did this and our gift card never came. I received a final notice and my husband took that in and said hey you guys were supposed to take care of this and it’s not being taken care of. They said they needed the original final bill. I don’t have a final bill because I already gave it to you guys. Then I received a notice that it was getting sent to collections.... Now I’m FURIOUS. These people and this company are terrible. They consistently lie to get sales. I was very upset for many reasons with AT&T, so my husband and I decided to switch to a different carrier. We paid off my sons phone so we could unlock it and bring it with us to the new carrier. We paid about $270 to pay off the phone. I was sitting in the new carriers store with the AT&T service rep on speaker and I said, “I am sitting in the Verizon store now. So now that the phone is paid off, It will be unlocked and we will be able to activate through Verizon correct” and the response was “Yes, ma’am”. Was that true? Apparently not. Then we were frustrated and we went into this store where the manager straight up said, “He was just telling you what you wanted to hear. That’s not true, there is a 24-48 hour waiting period”. Really? Just telling me what I wanted to hear? That’s not ok. The manager said that he couldn’t unlock it in the store and that it had to be done online. I was frustrated but I gave it a try. I typed in the IMEI on the website to unlock the phone and the website came back with an error saying that the device was not eligible(meaning not paid off). Yes, it is paid off. The money came out of my account. Now EXTREMELY frustrated we call customer service. We went through 7 different transfers for an hour and a half before we could get someone to help us. AT&T used to be an amazing company and now they are just going down hill and will continue to go down hill. Never again will I waste money on this company again. I will be taking this issue to court because I have been robbed, cheated, and lied to and this company can not continue to do this.

I did not go in i provided transportation to a friend, i think he was able to accomplish his objective.

Not open at posted time

Got jumped at the door by one of the sales staff. Two things right off the top, take the enthusiasm (or caffine) down a notch, learn more about your ptoducts. I went in to possibly upgrade from my S4 and he either didnt know the difference between the Samsung models or wasnt interested in selling me on one. Told me to come back after the holidays for better deals.

Good service when you can get it. 45 min to 1 hour and 15 min wait every time you go in.

Didnt have to wait and very knowledgeable saleswoman.

It was great. Very helpful and I got exactly what I wanted

Friendly, knowledgeable staff. Wish they had more of a selection, though. Especially for prepaid services.

Fantastic staff! Mariah, Matt and Mike were fantastic at making sure that not only my family and I got our devices but that we got them activated and that we left with smiles on our faces. This team at West Main was fantastic and would reccomend them to anyone who not only wants AtT service but wants AtT service with a smile.

Helpful, but didnt solve our situation.

The service people were friendly, but it took a very long time to get served, even when I was first in line. The building is nice. The screens and things were playing annoying superhero movie things, and a TV on the back wall played a Christmas movie. I didnt like waiting almost fifty minutes when I was told thirty, but like I said, service was good, so Im not bitter.

Highest mobile service ever but have nice phones

It is easy to pay bills and the employee are nice.

Great staff great service outstanding prices definitely would recommend to anyone

Very helpful in getting an affordable plan for phones, tv and internet. Took about 90 minutes or so but worth it.

Jeremy was very friendly and helpful. If I have to go back again for help, I hope Jeremy will be there to help me out again.

Staff is very knowledgeable and friendly. Very short wait.

Theyre handing out new phones (buy one get one) to new contracts but Ive been paying for a POS refurbished phone for the past 3 months and cant upgrade till January. Wish a phone company cared about you after they get you to be a customer smh

Great one on one customer service! Top notch

Good deals. But slow customer service