I spoke with Brandon over the phone about the various Amerisleep options. He answered my questions and listened to my comments and then steered me to the hybrid and it is a fabulous bed. Combines the best of coil and foam mattresses. I love it.
Thank goodness for professional customer service. After hours of trying to figure out what mattress to buy - from what company, Jason Grier at Amerisleep was able to help me with all my questions and comparisons. I was very comfortable to place the order with him. Outstanding Amerisleep process, outstanding representative.
Friendly. Knowledgable. Helpful. I thought I knew which mattress I would purchase, but after a conversation with Christopher, I changed my order to a model I hope will suit my purposes better.
We were trying to order an AS3 on line and had some issues with our order not going through - We called the 800 number and reached Wilbert Hudson. Instantly he was able to assist and ensure our order was placed correctly. He was knowledgeable and extremely courteous. After our transaction he was kind enough to provide his contact information should we have any questions or issues. Definitely a valued employee who takes pride in his work.
Website info was clear, and every time I went back online to continue shopping for a mattress, I got a no-pressure live chat note from an Amerisleep rep. I also sent two different questions by email and each time I received a direct response within a few hours from a real person. When I finally decided to purchase, I called one of the reps who had left a helpful email. He was great! very helpful identifying sleep needs of my disabled sister, and suggesting which mattress to buy. The no-pressure informational approach worked for me. I felt Chris R at this store helped me figure out exactly which model would be best, not based on a sales commission. Its a big purchase. I feel confident with this company and this particular representative who helped me make the decision. Cant wait to get the product.
I worked with Brandon Hudson to order beds and mattresses for my parents who live in another state. I was concerned with the process since I wouldn’t be there to help and them being elderly. He went above and beyond by calling several places in the area of my parents trying to help coordinate delivery and pick up of the old beds. He kept me informed throughout the whole process. I already own Amerisleep mattresses and they are amazing so it was a ‘no brainer’ to order these mattresses for my parents. Having this amazing customer service was just icing on the cake! Thank you Brandon!
I had the pleasure to work with Chris Rylander from the LaCenterra Amerisleep store and he provided wonderful insight into the differences between their mattresses. He wasnt pushy and actually felt a less expensive mattress than their top of the line mattress would suit my needs better. i appreciated the honesty and helpfulness he provided. I think you wont go wrong working with Chris to help you pick the best mattress for you!
A big thank you to Jason! Jason took the time to answer all of my questions. He also asked many helpful questions that enabled me to figure out which Amerisleep mattress would be the best choice for my needs. He was friendly, knowledgeable, and very professional. Thank you Jason! I can’t wait to receive my AS5 Hybrid mattress!
We had a very good experience of buying my AS2 amerisleep mattress at this store. Sara the sales person at la centerra cinco ranch katy store was great explaining and made my buying very easy . Thank you
After doing hours of mattress research and also visiting another mattress retail store, my husband and I decided to check out Amerisleep since it had been recommended by a family member. Our experience at the Cinco Ranch store with Jason Grier was 5-star! He was extremely professional and courteous, and he answered every question we had without pause. He definitely knew the product and wasnt bothered by our long list of questions. We did not feel rushed or pressured to buy, but chose to buy based on the information we received and the positive in-store experience. We are looking forward to receiving our new mattress!
BEST experience in mattress shopping! This place is super clean with a comfortable temperature. Chris and Brandon were very welcoming and extremely knowledgeable about each product. I was able to find exactly what I needed within a few minutes. Their products come with a generous warranty. Great investment in sleep comfort and support. Highly recommended!
Jason was our main sales associate at this location. He was extremely knowledgeable, patient, and courteous during our visit. I had done some research online before hand and he was respectful of that along with helped fill in any gaps. He and his team mate Brandon made this a quick, easy, and enjoyable process for my wife and I. We left the store confident in our purchase of an AS3 hybrid mattress and the adjustable base plus.Thanks Jason and Brandon! Better than air conditioning ;)
I had been searching for the perfect twin bed for my son. And with the help of Chris Rylander, we got the perfect bed. The mattress is ideal in comfort and the bed itself was the easiest peice of furniture I have ever set up. My biggest concern when shopping for a mattress for my sons bed was that it would be safe. And not full of fiberglass or other harmful products. I am beyond happy with the result of my purchase. It was worth every penny. And my son has a better and more comfortable bed than I do.I would highly recommend Amerisleep beds to everyone. But more importantly the level of care Chris showed while helping me find a bed and mattress set that was perfect for my budget and needs; made the whole experience amazing. He went above and beyond. And even helping me make sure it would be able to fit in the tiny space I had for it.
Great experience! Thanks to Christopher and Brandon I continue getting the best sleep of my life. I purchased the AS5 and am extremely happy with my choice. Their knowledge and presentation provided me the opportunity to make a much more informed decision than had I purchased my mattress online. Plus, I had fun. Thank you!
It is obvious that customer service is one of the top priorities with this company. I had the pleasure of talking to the company representative, Jason. Not only is Jason knowledgeable about the products but he also knew the right questions to ask to identify the best mattress for me! No pressure, no big salesman push. Just politeness and an apparent genuine desire to help me make the right choice. I’m very impressed!
My experience with Chris Rylander at Amerisleep was beyond 5 stars! He is top-notch in delivering customer service. He called me several times. Once or twice to let me know the shipping updates. Then again after everything was delivered. And yet again when we were nearing our free-trial period, just to make sure the mattress we chose was working well for us. He was so kind, and explained everything, and really listened. Very happy with our entire experience!
Jason Grier was terrific! He helped my 97yr old Aunt purchase a bed for her home in Washington DC. She never felt rushed or pressured. The process was very easy and efficient and it was all over the phone. He answered all of her questions and went above and beyond to ensure they were answered! Thank you Jason!
Our son had bought a bed from Amerisleep and we decided to research mattresses in the California King size. After exhausted research, we decided buy Amerisleep. Brandon Hudson of the Katy, Texas store was very professional in making sure that we bought the right mattress for what we needed. Can’t wait to try it out.
The customer service with Jason was phenomenal. Jason knew the differences from every single mattress. He also asked specific questions concerning my sleep positions and knew what mattresses were compatible. I walked into a few store fronts and most representatives were not even close to knowing as much as Jason did. I have not received my mattress but will update my review after I receive my mattress and sleep on it . I am a Back, Stomach and Side Sleeper .** Update**I received my mattress and have slept on it for a handful of days . In the car industry, you call an older car with a modern engine a “ sleeper”That’s the first thing I thought of because the mattress somewhat fooled me at first by the look and feel of it . It is somewhat soft on top but once you lay on it, it conforms and bounces back supporting all the areas of your body . I am very happy with my purchase. I am 5’8 & 190 lbs and my other half is 5’ 4 “ 115 lbs . We are both active with running and working out, so coming home to a good quality bed is a MUST .
I called and ordered 2 Twin XL AS3 Hybrid mattresses. My sales contact person was Jason Grier and he was very helpful in assisting me in completing my order and answering all my questions. He explained the process timeline and emailed me my order confirmation as well as his contact information for any other questions. I hope to be as satisfied with my new mattresses as I am with his service assistance.
My experience with Christopher at Amerisleep was 5 star!! All my questions he went above and beyond to thoroughly address and made sure all my needs were met. The level of customer service, professionalism and kindness shown during our transaction is exactly why I made a trusted decision to purchase mattress with Amerisleep (along with the great customer reviews). I can’t wait for my mattress to arrive. Thank you for your exceptional service Christopher.
From the first call, Jason was extremely helpful and focused on answering my questions, and learning about my needs to make the best recommendation. I needed Jason to call me back a couple of times and he was punctual in his follow up.I also needed my mattress delivered 2 weeks later and he made sure that this was able to happen. Jason had a friendly and consultative approach through the whole process.
Jason was very knowledgeable and ensured all our questions were answered. Great customer service which is very unusual in today’s environment. UPDATE: Service is only good when your buying. Terrible service and no communication when trying to report issues with product. DO your research before purchasing a bed base from them. Quality and service NOT at all as promised.
I have to tell you what a pleasure it was working with Jason!He answered all my questions and addressed any concerns ina professional and friendly manner.It turns out I was shopping for a mattress salesperson more thanan actual bed.His knowledge of the product and his demeanor meant everythingto us. He was a very pleasant and had a great attitude about hisCompany. We will be buying again from Jason soon and hope the mattress is we are getting will be be as remarkable as him.Kevin O.
Chris was extremely helpful with us making our decision as to which mattresses to purchase. I visited the store twice, and asked numerous questions. All of my questions were answered professionally and politely. I can’t wait for our new split king bed to arrive!
I have been reviewing on line adjustable king size beds for several months. Jason was on the chat line and provided me with various answers quickly and easily. He was able to offer me some added discounts. And he called me back promptly. He says he will be with me thru the entire process. The base will be delivered and set up for us. Was great experience, looking forward to to an awesome bed, and the mattress is fully guaranteed, which gives me an additional comfort. TX!
Jason was very knowledgeable about the Amerisleep mattress I was purchasing. He answered all of my questions and conversed with me about my choice in products. The transaction was extremely easy. I would recommend future customers to speak with him about their Amerisleep mattress choices. We look forward to receiving our new mattress.
I love, love, love my Amerisleep A3! I thought at first it was going to be too soft with my back issues but I gave it a little time and now love it! My two kiddos and two dogs and I love to make this our family tv watching space now!
Chris was so helpful. He answered all my questions. He was courteous and professional. We got disconnected and he called me back promptly. Thanks Chris
Chris Rylander did a fantastic job walking me through the process over the phone for a bed for my parents. He especially took care to pick the right mattress and did not rush me or try to sell me anything I did not want or ask for. Excellent interpersonal skills and very professional. I cant wait for the bed to arrive and my parents to get some really good rest. Thanks Chris!
Jason was phenomenal in answering ALL my questions accurately and with great insight. He is a skilled sleep specialist and is a great asset to Amerisleep. Thanks for all your Jason! :-)
Brandon Hudson helped me purchase a new mattress and was extremely helpful in determining what would suit my needs as well as offering me the best price. Highly recommend!
Very pleasant experience working with Amerisleep LaCenterra. Knowledgable staff, helpful and friendly. Got a good deal with quick service. Jason was a great help and made sure I was completely taken care of. Would definitely recommend.
Good morning to all who work at Amarisleep I have had the best nights sleep I could ever remember Im sorry its posting up on the my daughters name but my name is christia I have enjoyed waking up without back pain or hip pain our shoulder pain I would tell everyone that I meet eat this is the mattress for you Jason and Christopher Are 2 of the most extraordinary representatives for amerisleep This mattress has given me so much pleasure I awake in the morning not wanting to get out of my bed I love my mattress so much I would tell anyone it is well worth the price a great nights sleep Its priceless My mattress will last longer than me I love it Youre out there looking for a great mattress this is the company to come to hands down thumbs up Promise you will not be disappointed thank you Jason thank you Christopher loving that mattress I Promise you will not be disappointed thank you Jason.
It was so nice to be able to talk with a real person. Jason was so helpful in steering me to correct mattress for my needs as this was a gift for a family member. He answered all my questions and when done even emailed back promptly with additional worries I had. Cant thank him enough for all his help. Hard to find good service these days!
First I chatted online with Jason and he answered all my questions. We then switched to 5he phone and I ordered my new mattress! Jason was very helpful and polite. I can’t wait to try out my new mattress!
My experience started out quite stressful due to the fact that I was attempting to place my order online and my payment info would just not go through. After several attempts, I called the 1800 number and requested a call from a sales associate. This is when my experience did a complete 180. I received a call back, in the same day I placed my request, from an Amerisleep employee named Christopher Rylander. Chris was not only knowledgeable, helpful, polite, and personable, he was also extremely patient. Our first phone call lasted at least an hour and unfortunately we were met with the same payment difficulties I was experiencing online. He tried at least 10 different ways to fix the issue but was unable to complete my order that day (which was a Friday). He gave me his contact information, informed me that we would be able to receive a report on Monday that should help us figure out what was causing the order issue. Come Monday afternoon, Chris and I touched base again. He was able to figure out the issue and process my order at that time. However, that was not the end of the ways in which he went above and beyond for me. We again spent another hour on the phone and he answered all of the questions I had regarding each item in my order, as well as every step in the upcoming delivery process now that my order has officially been confirmed. Lastly, Chris also spent at least 30 minutes putting together discount codes/offers, in order to provide me with the best package and prices possible. I am truly thankful to have had the pleasure to go through this process with Chris assisting me the whole way. I am extremely excited to receive my new king size A3 hybrid mattress, the king size mattress protector, and my new king size platform bed frame! An experience that started out very frustrating, quickly changed to a positive one, and ended on a very happy note thanks to a very wonderful staff member. Thanks again Chris!
Chris from Amerisleep was amazing and helped us pick out the mattress that would best suit us. He was patient, kind and sincere. I appreciate his help and expertise.
I had a great experience with one of the Amerisleep ambassadors, Jason Grier, over the phone. He helped me with all of my shipping concerns and make my purchase fast and easy. The customer service is on point!
Brandon did such an excellent jobs explaining everything and answering my many questions about this important investment. He was very, very professional yet very warm and personable. I look forward to trying my new bed and recommending this product and encouraging friends to call Brandon for excellent service!!
I usually don’t have time to write reviews, but I will now simply because I had such a great experience ordering our king size Amerisleep Organica mattress through Chris Rylander over the phone. I spent so much time searching the internet for a chemical free mattress option. I read countless reviews about other mattresses and the terrible off gassing smells that accompany them. I want to sleep on my bed, not taste it or have it be the cause of a headache. ( I’ve got kids that hand those out for free.) Luckily, I found the Organica and felt super confident with all the certifications it has. Chris did a super through job asking questions to make sure it was a good match for my husband and I. We had some good laughs over the phone and I highly recommend his help and knowledge. Thanks again Chris !
The purchasing experiencing has been FANTASTIC. Chris answered a ton of my questions and is so knowledgeable about these beds. He really helped decide which one to get for my elderly mother. His customer service has been wonderful and the companies policy’s are awesome. Def would recommend. It’s been a pleasure working with Chris.
Brandon was courteous and very helpful in getting our new mattress ordered. This is our second Amerisleep purchase and would suggest them to everyone.
Jason Grier helped us. About as efficient and informational as humanly possible. Make sleep great again!
I really appreciate Chris efforts and times and patience to try to understand all my questions. Phone call after phone call he was answering his phone to assist me with my questions and help me with his expertise. Even if at times i repeated a question he reiterated the info. So i am very please with the costumer support i got from Chris while i was making my mind about the type of mattress i wanted. Also he asked me some questions about my sleep style, weight and such. Thanks Chris for helping me out javi
I called this store approx. 2 weeks to set up time to visit the store since I would have been visiting for only a short time. I spoke with Chris and he told me to call the day of with an approx. time and they would have the store open to only us and sanitized. So I did just that! I spoke with Chris again and he informed me that he was sanitizing the store since a family had just left and he would be able to help us next! We got there and Chris was Patient, informative, Patient and very Kind! He answered all of my questions! (Ive been doing a lot of research and comparison shopping) I did not feel pressured at all! In fact if I would have then I probably wouldnt be purchasing from this company! I love that they dont do that here! I feel like if a company culture is to pressure and hound buyers I dont trust what you have to sell me! Myself and my husband fell asleep for at least 30 mins on the showroom mattress and Chris was not hounding us to get up and asking a lot of questions or interrupting our experience. He came up to us when we needed to ask questions and backed away for us to talk amongst ourselves. Also when we were almost done ( this was a long appointment) a customer came in and the other worker quickly stopped them informing them of the one family at a time policy! I really appreciated that and I felt like valued customer! Even after that I did not get rushed out the store so they could get to the next client! Long story short this will be the place I purchase my dream mattress! The service and professionalism Ive received has been amazing! Thank you again Chris!
Jason was a huge help to my sister and I when we went to pick out an adjustable bed for ourselves. We both do not sleep well due to some injuries and these beds have great reviews. Just ask for Jason when you go order a bed because he will save you money and take care of all the shipping instructions. A true white glove experience!
Jason Grier was most helpful..He was very knowledgable about the memory foam mattresses and answered all my questions. I was extremely satisfied with my conversation with Jason and his comments and recommendations were very helpful.
I can’t say enough about the help I received when purchasing the AS3 mattress.... after endless hours of research, I called the helpline which lead me to “Chris” at the Katy, Texas store. Chris was awesome-patient with my many questions, knowledgeable about the AS3 Hybrid mattress and truly concerned that I get the right mattress for my needs! Chris was thorough. Amerisleep was thorough. I received many emails/text re: the products I purchased- platform base, mattress protector, and AS3 Hybrid mattress. I had communication from my initial call on 3/31/2021 through delivery of all products (by 4/19/2021),and beyond. The base is sturdy, well-made, easy to assemble and aesthetically pleasing. The mattress pad is of good quality. Oh my goodness, the mattress itself— comfort, comfort, comfort! And, no smell!( a complaint often expressed in my research). Inflation of the mattress was complete almost immediately but definitely within the 4 hours stated in the instructions. My husband and I have slept on the mattress for 3 nights. We are not bothered by movement of the other. Being a hybrid, we are able to sit in the edge of the bed without sinking in(also a complaint in my research). We are side sleepers and this mattress is the best choice for us. As it’s only been 3 nights, I will update my review in about 4 weeks. I can say with certainty, we awake feeling more restful and less aches than our previous mattress. I don’t usually post reviews but thought it was important to speak of the great customer service and thus far a mattress worth purchasing. I live in PA but if you live in Katy, Texas don’t hesitate to see Chris for your mattress needs!6/7/2021 follow up review:It’s now been about 7 weeks since our purchase and we couldn’t be happier!! No complaints! The AS3 Hybrid is the perfect fit for our needs. It is soft yet firm. No sagging.Great support around the perimeter, no sinking in when sitting on the edge of the bed.This mattress is breathable- I’m a hot sleeper and I don’t have any issues. Buying a mattress online is scary but Chris at the Katy, Texas store took the fear out of such a purchase. Chris has made follow up calls to ensure we are satisfied customers. I can’t say enough about the exemplary customer service from Amerisleep and especially, Chris, at the Katy, Texas store! I live in Pennsylvania where there are no Amerisleep stores nearby. I spoke with Chris when I made my initial contact w/a representative during my online search. I can only say- Amerisleep and Katy, Texas are lucky to have Chris Rylander….. if you are in need of a mattress and live in Katy, Texas go see Chris at Amerisleep. Truly the best customer service I have ever experienced! You will not be sorry-Michel B.
The young man I spoke with was very helpful and conscientious and took the time to explain every mattress to me. It was a pleasure doing business with him. His name is Jason
I was researching a new mattress on Amerisleeps website and Jason Grier answered my questions via the chat box. He offered his phone number and we completed the purchase over the phone. He took the time and asked me a series of questions to make sure I purchased the best mattress for my needs. When I asked if he is paid on commission, he said no, he just wanted to make sure I purchased the best mattress. As a commissioned sales person, I wish he was paid on commission. He was great. Thanks, Jason.
I was very pleased talking to one of your associates he was very helpful and knowledgeable he understood my situation I’m not being able to get any good rest I really appreciate his patience with me he helped me out so much I can’t wait to get my new mattress if there’s anyone out in the market for a new mattress oh my goodness you must talk to my representative his name is Jason Grier he is so patient with you explained everything to you because I can get a little beside myself I think in so much and when I get my new mattress I will come back and post another review thank you Jason so much appreciate your Patient out of all the mattresses out there Amerisleep had the best reviews can’t wait.
Chris and Brandon were very knowledgeable and helpful in our search to find the best mattress. No high pressure sales, answered all my questions and they have a great showroom. Cant wait until my new mattress gets here.
Brandon was extremely professional and knowledgeable about the products in his store. He went out of his way to accommodate my choice of color for the sheets I wanted to purchase. I truly appreciate his efforts and assistance. I received excellent service and he should be acknowledged for this.
I love my new Amerisleep AS4 mattress and so does my husband. We had first purchased a mattress from another co. and it was far too firm for my husband and I. So, after scouring blogs, options and reviews, we decided to invest in an Amerisleep mattress. Funny thing is, is that after hours of research, I had a AS5 in my cart and was trying to enter my credit card info. I was having difficulty, so used the chat box to talk to customer service and Jason called me right away to walk me through my checkout process. BUT FIRST, he wanted to make sure the AS5 was right for my husband and I, so he asked if he could ask me a few questions about what we’re looking for in a mattress. In answering his questions he learned that we are side sleepers and often have discomfort in our shoulders and backs from other mattresses and that we want a softer mattress. With absolute certainty, he suggested that I not go with the AS5, but that I go with the AS4 instead because it would meet our specific needs better. It gets better.... the AS4 is a couple hundred dollars cheaper than the AS5. It’s great that we saved some money, but what I value far more than that, is that Jason wasn’t after our money or selling the more expensive mattress. He truly wanted us to have a better nights sleep, and be happy with our purchase. I couldn’t be more happy that I got help from Amerisleep’s customer service rep, and what a FANTASTIC customer service rep Jason is! You don’t know what you don’t know...! I highly recommend you save yourself some time and call to speak with a Amerisleep mattress expert. You won’t regret it! Thank you so much Jason, for your caring kindness, we appreciate you! Thank you Amerisleep!! The AS4 exceeds our expectations!!!
Wilbert Hudson the manager he is a good listener and provided great service, the products speak for itself but the experience was great and I felt taken care of
I will rate my experience at this store as A plus. Both Brandon and Chris helped me choose a mattress and explained all the details so I can make an educated decision. They were both very courteous and extremely professional. Their customer service was exceptional. Brandon, the supervisor also offered to deliver the mattress himself . I will definitely recommend this store to my friends and family. Me and my sister both ended up buying a mattress.
Jason was very helpful in helping me select the right mattress and components for my order. He was quite knowledgeable and professional. Jason was able to answer some of my more pointed questions about the products details that were not addressed on the web site.
Jayson was super helpful in setting up my order. The whole process was quick and he was very polite and friendly. Cant wait to receive my new mattress. Many thanks!
Jason Grier with Amerisleep helped me today with my purchase of an AS4. He was great! He asked a few questions and answered several of mine to ultimately recommend the AS4. It was such a breeze and he was so nice. Awesome service!
A big thank you to Chris or all his assistance and information. He is personable, knowledgeable and overall just so friendly. Im excited and eagerly await my adjustable bed and mattress to be delivered.
I had a wonderful experience working with Christopher Rylander at Amerisleep. I was looking for an inclining bed frame and a new mattress. I had little idea of what I should consider when buying either of these items, so I started an online chat with the folks at Amerisleep. Chris answered my chat questions and then proceeded to answer further questions over the phone for me. He wanted to make sure that I ended up with the frame and mattress that work best for me.I was also really impressed with the ease and speed of their delivery (they shipped to my home in TN). Chris also followed up with me several times after purchasing the frame and mattress to make sure that everything was working out okay. I really appreciated that extra customer service.The frame and mattress work great, and I love the ability to incline the bed.
I was searching through many mattresses from many different online stores and then I came across Amerisleep and spoke to Brandon Hudson through the chat and he made choosing the right mattress much less stressful. I gave him some background information on my sleep preferences and some issues I was having with my current mattress and he gave me a couple suggestions. I still had some questions even after narrowing it down to two mattresses and he took the time to answer all my questions.Brandon Hudson was extremely helpful, informative, friendly and kind! Im very thankful for all of his help. I was very stressed and indecisive but with Brandons help it was so much easier. I really appreciate the amazing customer service I received.
Brandon and Jason were awesome at helping me pick out the perfect mattress for me. They were very upfront and honest about pricing, extremely friendly and very quick to get back to me when I asked for a return call. I will for sure be doing business with them again and sending my friends to them!
Jason was really great to work with. Very knowledgable and made ordering a bed easy.
I spoke to Chris who was very informative and knowledgeable, went out of his way to spend time talking to us and answering questions, we really felt we were the only important customers at that time, he did not rush us. Went over everything perfectly. Look forward to our mattress arriving.
Jason was a really great salesman- he answered all of our questions and was very kind, knowledgeable and helpful. Our experience at the La Centerra store was great.
Great experience! I was routed to Jason from the Amerisleep online chat. He was very helpful and very efficient in resolving my issue and placing my corrected order. Looking forward to trying out the new bed!
Was very helpful and upfront. Made the purchase process painless.
Jason was very helpful and knowledgeable about which mattress recommendation would be best for both me and my husband. Also provided options for me to make sure I receive everything I need.
Brandon did an excellent job helping us to decide which mattress would work for us and explaining what we needed.
I haven’t bought anything yet but an contemplating one of their memory foam pillows. They feel nice but are a bit pricey. Their mattresses are something I’m saving up for too though. Really impressive products.
Jason was very patient, knowledgeable and honest in his dealings with me. He was respectful and professional while helping me make a mattress decision. This resulted in an order of a mattress that I had not experienced before. Thank you
I havent received my bed yet, but Jason Grier answered every question I had thoroughly. He even laid on different mattresses at his showroom during our call to give me recommendations over the phone. Even if this bed doesnt work out for me, the customer service was awesome.
My fiancé and I stopped by twice before making our decision. The first time the manager and assistant manager were there. They both provided excellent answers and advice. After my fiancé and I closed on our house, a month after the initial visit, we decided to go back and make sure that we still wanted to order the AS5 mattress. Just like the first time Christopher R. provided excellent customer support. We ended up going with the AS2, after a lot of testing and conversations with him. I would recommend them and the amerisleep product to anyone looking for new bed.
Excellent service, Katy was so helpful in order to get exactly what we want, Thank you
I am 37 years and have been through many mattresses and mattress stores. This by far has been the best mattress I bought and the best service in a mattress store I have ever received. The young folks who work there are very easy going, helpful, and non stressing. You dont get the feel of the crook mattress salesman that you get at ordinary mattress shops. For such a fancy location, the price was competitive. Jason was the person helping me and he was so awesome. Would buy from there again
When I called a very polite gentleman named Jason handled my call very professionally and correctly since I had done a lot of research on my own. I am very excited about getting my new bed and mattress. Thanks again Jason
Walked into the store I believe it was an hour before closing, we were greeted by two gentlemen. The young man that attended us was definitely not a pushy sales person. Every detail about their beds was thoroughly explained. Very pleasant experience. I do highly recommend this store.
Sara from Amerisleep was awesome and very helpful and professional.
I had been shopping for mattresses for several weeks, finally narrowing the candidates to two. I called Amerisleep and spoke with their sleep advisor Jason Grier. Jason was very knowledgeable and helpful, which tipped my decision to Amerisleep. We have purchased new Hybrid mattress and are currently waiting delivery. If their mattresses are as good as their advisors, we will be very happy.
One fo the most expensive mistakes you can make is buying a cheap mattress. It’s ironic but I learned the lesson the hard way when I got a $300 innerspring from another Texas mattress store. After years of suffering with tossing and turning and lots of noise, I got the courage and budget to start shopping again. Ultimately, Amerisleep was only shortlist and after visiting their Katy mattress store, I just had to have one and have had no regrets since.
After shopping for a month, I found the Amerisleep site. Jason Grier answered all of my questions in the online chat. I had my reservations about buying before trying such an expensive item. With the combination of warrantee and the 30 night trial, what could go wrong? Well, a few things did but Jason reassured me through email about my concerns. We are now on our 4th night and so far I have not woken up with an arm asleep and hurting. Ive had back issues for about 6 years now...the last few mornings Ive been waking up with about 25% less pain, which is a big plus! Hopefully when the 30 day trial is up Ill be as happy then as I am now.Jason was a great in helping me solidify my choice of mattress... thanks!
Chris did a great job answering my questions, asking me the appropriate questions to determine the bets mattress, and making certain that I understood everything that was happening during the call. I would recommend him to others.
I started living in a van and needed the best RV mattress money could buy. Something just the right size that can easily be stored away without being too bulky. Amerisleep didn’t offer exactly the right mattress but instead I found out about their lift mattress toppers which feature the same foam in all their mattresses and the ability to roll or fold the topper later for easy storage. At three inches, they assured me it’d be great on the hard surface of a van too without being too big and bothersome.
Big thanks to Jason Grier for his help finding a mattress today. Quick, easy, and great price for a wonderful mattress!
Showroom was very clean and Chris was awesome! Friendly, knowledgeable, and very helpful! I asked a ton of questions and he was very patient. It also was not like a pushy, high pressured sales situation that you might get at other places. I purchased the AS5 hybrid and I am excited to hopefully have a good nights sleep for a change!
I recently purchased the AS2 Hybrid Mattress, along with some other products, for my husband and I. Even though Im in the beginning process of waiting for my items to be delivered, the customer service was ABSOLUTELY PHENOMENAL!! I had the pleasure of speaking with Brandon and Chris, who were an absolute tremendous help to me. Brandon was very knowledgeable in which product would best suit my husband and I. I explained exactly what I was looking for and he was able to help me choose the right product with no hassle, great, great attitude, very kind. I was also able to not only work with him in setting up my account but also with Chris. Both gentlemen made my experience simple, quick and easy. They just had the most comfortable, relaxed and very kind attitudes with the whole process and thats one of the main things I look forward to when dealing with people in the retail industry. Great job you guys and I look forward to working with you both again in the future for my next purchases.
Chris was AMAZING!!! I can not stress this enough. He helped us make a very big decision. He was very helpful and knowledgeable! He helped lead us to the perfect mattress!
Jason was patient....so patient and knowledgable. Ive been going crazy looking for a mattress my eyes hurt. Chating with Jason made it easier to make my decision. Excellent customer support. All the stars!
Great customer service after I purchased and received the bed and the adjustable bed frame. They called to check in and see how comfortable everything is. This is a first for me after a purchase has been completed.Great Service Christopher Rylander
Jason was very helpful in the mattress buying process. He was very knowledgable and did everything he could to ensure a positive experience, would recommend to check them out
Jason was great, started the order online and finished up over the phone due to a coupon application. Very pleased with the speed in which it came and the additional emails from Jason with relevant information. The AS3 Hybrid has been great for this first week, and will only get better as its broken in. Pleasure to do business with this company.
Chris has amazing service qualities and a great sidekick very equal to him whom also assisted named Brandon at Cinco Ranch location. From the moment we walked in, to the moment we walked out, there was no sense of judgement or bias. Chris was on the phone with a customer and he greeted us so kindly, felt no pressure, free to walk around & do our thing to test out different mattresses comfortably. Chris was patient, knowledgable, gave us a tour of each mattress, pointing out the features and benefits with the movable bed board, allowing us to lay down as he demostrated each bed. Chris was patient with ALL of our questions, concerns to make sure we make a sound desicion as to which bed may work for us. Chris & Brandon are two gifts tied with a bow. People, if you are looking for a mattress, with out the hassle, pressure, small simple and non-overwhelming, easy to purchase, check-out to move on and have the greatest mattress ever for your needs... go see Chris & Brandon!!
After being injured in 1999 in a car accident, getting a good nights sleep was impossible. I have had .my Amerisleep mattress 3 nights and no hip pain at night! Love, love, love it!
My husband and I stopped in at the LaCenterra location and we were kindly greeted by Chris. We told him what our concerns were and what we were in the market for and we really appreciated that he was extremely knowledgeable but at the same time was not pushy or overbearing- giving us space to talk amongst ourselves. We returned a few days later to purchase our mattress from him. The process was smooth and efficient. We haven’t received it yet however we are excited and hopeful to be able to purchase more mattresses from Chris in the future.
Jason Grier was extremely helpful using the online chat that transitioned to a phone conversation and a happy customer. Excellent service.
Jason Grier was fantastic. Knowledgeable, helpful, and not pushy.
The A2 is the way to go. Ask for Jason. Great service.
I had a great experience talking to Jason. The process of purchasing the mattress over the phone with Jasons guidance was seamless. He was patient and explained the unique benefits of all the mattresses, and helped me make an informed decision. Would definitely recommend to anyone looking to get a new mattress!